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I stayed in a Room at Hakubaittei. The building is old, and the in-room toilet, sink, and bath felt dated, but everything was well cleaned and felt hygienic. The light switches were unresponsive and had a delay before turning on, which was inconvenient. The Onsen baths offer a wide variety and were very satisfying. There are also many open-air baths. The changing area was clean as well. There are several entrances to the baths, but when using the entrance near the front desk, the cold-water dispenser was only located between the changing area and the bathing area. It would have been nice to have a cold-water dispenser with cups near that entrance or in the changing area. There were dispensers near other entrances. The meals weren’t anything special, but everything tasted good. The service was also good. The breakfast buffet had plenty of variety and was delicious, with shabu-shabu, tuna sashimi, and kamameshi even in the morning. I chose this Accommodation for the baths and food, so it was absolutely the right choice! I’d like to stay again.

Stayed alone on Friday. The renovated Japanese-Western style room was very clean and provided a relaxing stay. Although the room was near the front desk, karaoke room, and kids' room, it was well soundproofed, and once the door was closed, it was perfectly quiet. The large public bath was conveniently close as well. At the dining area, staff members showed thoughtful consideration by arranging seating to ensure privacy whenever possible. The buffet offered an excellent variety of dishes with great flavors, allowing for a calm and satisfying meal experience. Most notably, while many large-scale hotels often have baths where it's unclear if they use Onsen water or regular heated water, this one had authentic Onsen water with a truly pleasant feel. The location is outstanding with breathtaking views of the sea up close—absolutely fantastic! Being a large chain hotel popular among families, I initially wondered how it would be for solo travelers like myself; however, I thoroughly enjoyed my stay thanks to their hospitality. Thank you very much!

This was our first time staying at a Hotel affiliated with Ooedo Onsen! Due to our schedule, we checked in late and could only get a dinner Reservation for 8:30 PM, but we had plenty of fun in the meantime—playing table tennis as a family and enjoying the Onsen. The kids were thrilled! At night, we borrowed UNO and had a great time together. Both dinner and breakfast were excellent—the sushi and steak were amazing! Everyone went back for multiple bowls of seafood rice bowls in the morning. The Facility is a bit old, and the air conditioner was quite loud, but the overall enjoyment more than made up for it. The Room was very spacious too. We’d love to stay again!

Thank you for hosting us during our visit to watch a Yakult Swallows game. It is an old Hotel, but it was very clean and well maintained. The staff were polite and pleasant, which made our stay comfortable. If there is another game in Matsuyama, we would be happy to stay here again.

About a three-hour drive from Osaka. Just the right distance for a getaway. Both the check-in service and the Room cleaning were excellent. The interior isn’t particularly stylish, but it had a warm, homey feel. It was my first time trying the radon hot-air bath, and it made my body feel noticeably lighter. You simply enter a Room filled with low-temperature steam and lie on a bed for about 30 minutes. I was told that hot-air bath facilities containing high concentrations of radium are extremely rare! After the hot-air bath, I rinsed off in the large public bath. The water there isn’t too hot either, so you can enjoy it for a long time. I didn’t have high expectations for dinner, but everything I tried tasted delicious. I also heard that since a new head chef took over, the food has earned an even better reputation. I chose the most affordable kaiseki course; it was flavorful and reasonably filling. It was a therapeutic-style kaiseki inspired by traditional Onsen healing stays, with gentle dishes that felt good for the body. The dining staff were also polite and attentive. Misasa Onsen has a lovely town atmosphere as well, and I was able to truly relax both physically and mentally—an authentic modern take on therapeutic Onsen bathing. There aren’t many places like this; among all the Onsens I’ve visited so far, this is definitely one of my top three! I’d love to stay again.

You can really feel the dignity of a long-established Ryokan. It had the distinguished atmosphere of an Accommodation that hosts the Kisei title match. After arrival, my companion was delighted with the welcome beer (or soft drink). We used the complimentary beer voucher during our stay after bathing and enjoyed a delicious post-bath beer. Dinner was served in our Room, so we could relax and take our time. I had breakfast in the dining area, though it seems in-room breakfast is also available. I say that because a staff member mistakenly came to deliver breakfast to our Room (an error). Both dinner and breakfast were enjoyable, making great use of local ingredients. Breakfast in particular was simple but delicious. At checkout, the staff apologized for the breakfast mix-up, and the proprietress also offered her apologies. That kind of thoughtfulness felt like true Japanese Ryokan hospitality.

The Room with a private pool is pricey, but it was excellent. The weather is pleasantly cool, making it a great place for a summer getaway. Since there’s also a private pool and an Onsen, you could still enjoy your stay even without a pool in the Room. The meals were disappointing—despite the price, they felt very much like catered food. I understand it may be difficult to secure a chef, though…

Two women in our 60s stayed here. We were very satisfied with the meals—especially the rice, which was so delicious that we ended up having seconds even though we were already full. The bottled water in the Room cost 200 yen, so we gave 4 stars as it would have been better if it were free. The baths were not crowded, and we could relax and soak at our leisure; the water was silky-smooth—truly worthy of its reputation as a skin-beautifying hot spring!

During the Obon holiday period, I was looking after my grandchild and searched for a nearby Hotel where a 2-year-old could play. We stayed in a family Room created in collaboration with Miki House. While the Hotel’s structure is undeniably old, it has been beautifully renovated and we had a very comfortable stay. The children’s pool inside the Hotel, the slide and jungle gym set up in the Room, toys such as building blocks, and the evening festival-style event all delighted my grandchild. Dinner was served in our Room so we could relax without worrying about others, and the breakfast buffet offered delicious dishes made with local ingredients in a restaurant with a great view. This was an especially recommended Hotel for families traveling with children. Thank you very much.

Whenever I visit Kagawa, I always stay here. They accommodate early-morning check-ins, and when I stay with my elderly mother, they accept our courier delivery (clothing) and place it in the Room. Since there is no freezer in the Room, the front desk also helps with that. If you ask, they are happy to assist, so we can stay comfortably. As for the large public bath, there are only a few shower stations, so it is often crowded and we sometimes use the bathroom in the Room instead. I would be glad if the available hours were a bit longer. The Room we had this time had a newer air conditioner, which made it very comfortable.

Last year, I stayed here with my parents, who use wheelchairs, and we were truly well taken care of. I wanted to bring them to the Onsen they love while they were recuperating, and we chose this place because the Room had a bath and it was barrier-free. The Room was very relaxing, and the food was exceptional—my parents kept saying how delicious it was as they ate with such joy. Late at night, my father and I also enjoyed the ramen snack service and ice cream together. After that, my father passed away, so this year we stayed again in his memory. At dinner, you kindly prepared a set meal for him with rice and miso soup among other items. I was deeply moved by this unexpected gesture and couldn’t hold back my tears. We displayed his photo, shared memories of him, and enjoyed the meal. The Facility is wonderful, but above all else, thank you for your heartfelt hospitality. I would love to stay again!

The great-value discounted Plan caught my eye, so I decided to visit. When I arrived, a staff member came to greet me and guided me to the parking area and reception, which made me feel very reassured. The Room had been renovated and I was very satisfied. The hot-spring tour was fun, and I especially enjoyed the rose bath. There was plenty of food as well—I’ll definitely come again.

The service, amenities, and location were all excellent. Since this is a Hotel with locations across The whole country, I’ll be using Route Inn nationwide from next time! It was a pleasant and relaxing Hotel.

We were extremely satisfied! We were impressed by the prompt, thoughtful service. The food was delicious and generously portioned.

It was very close to Dogo Onsen Honkan, and it was very convenient—easy to go back after my Reservation and also close to the shopping arcade for shopping. Breakfast was included, so I had it in the morning, but it was quite disappointing. I expected something like a Business Hotel breakfast, but there wasn’t much to eat and I struggled. I’m glad I didn’t add dinner. Still, because of the convenient location, I think I’ll use it again.

The building is old, but the Accommodation is clean, the meals are delicious, and the Onsen offers a wonderful view. On our way back, we mistakenly got the trolley time wrong. Even though the Shuttle Service had just departed, you kindly came to pick us up. We sincerely apologize for the inconvenience. Thanks to you, we were able to enjoy the beautiful scenery from the trolley—thank you very much. If we come to Unazuki again, we would love to stay at your Accommodation.

The front desk staff welcomed us with exceptional kindness. The Room was spacious and spotless, with a breathtaking panoramic view of Lake Toya. In the private open-air bath, we could soak in the Onsen while fully enjoying the spectacular scenery of Lake Toya. The open-air bath in the large public bath on the top floor was at the perfect temperature—never too hot—so we could relax without having to step out repeatedly. Looking down over Lake Toya from the infinity bath, we felt completely refreshed in both body and mind; it was truly outstanding. The dining was also excellent. The dinner buffet featured an abundant selection of fresh sashimi and nigiri sushi, including scallops, sea urchin, and shrimp. There were also hot dishes such as grilled crab legs and steak—all you can eat. Breakfast offered a wide variety of seafood as well, including raw surf clams and sweet shrimp, and our whole family was thoroughly satisfied with the meals at “Kohan no Sumika.” I have stayed at more than 70 Japanese Onsen Ryokan so far, but “Kohan no Sumika” is one of the few Hotels that I can say I absolutely want to return to. Thanks to the warm hospitality of all the staff, our family enjoyed an unforgettable and perfect stay. Thank you very much. 2. Business Courtesy Version (more formal and polite tone) This is a flawless Onsen Resort Hotel. I stayed at “Kohan no Sumika” on August 30. The front desk service was extremely courteous, and the Room was spacious, impeccably clean, and well maintained. From the guest Room we could enjoy sweeping views of Lake Toya, and in the private open-air bath we were able to savor both the Onsen experience and the beautiful scenery of Lake Toya to our heart’s content. The top-floor open-air bath had a wonderfully comfortable temperature that allowed for a long soak without overheating. Relaxing while looking down over Lake Toya from the infinity Onsen made for an exceptionally luxurious moment of calm. Dinner was highly satisfying: along with plentiful fresh sashimi and nigiri sushi—such as scallops, sea urchin, and shrimp—there were also all-you-can-eat options like grilled crab and steak. Breakfast likewise included seafood such as raw surf clams and sweet shrimp, leaving our entire family very pleased with its quality. Although I have stayed at more than 70 Japanese Onsen Hotels to date, “Kohan no Sumika” is one of those rare outstanding Accommodations that I would very much like to visit again. I would like to express my sincere gratitude for everyone’s warm hospitality; thanks to you all, our family enjoyed a truly perfect time together.

After descending from the mountains on the second night of my two-night stay in Shima Onsen—somewhere I had long wanted to visit—I stayed at this Accommodation. It is located in a quiet area, and the beautiful views of the Shima River from both the Room and the baths, along with the excellent spring quality and comfortable temperatures, made me very satisfied. The three large public baths were each enjoyable. The proprietress’s picture-story show and talk, which she has continued for 33 years, were skillful, fun, soothing, and highly recommended. The staff were also polite and very pleasant, providing attentive hospitality throughout. This is one Accommodation I would like to stay at again.

We stayed as a family to celebrate my husband’s birthday and our wedding anniversary. From the moment we checked in, we were amazed by the spacious, wonderful Room you prepared for us. When we checked out, we learned that it had been upgraded free of charge, which truly moved us even more. At dinner, you even prepared a fruit platter to celebrate my husband’s birthday and our anniversary—thank you so much. Our whole family was touched by your warm thoughtfulness. The Onsen also offered a great variety, and we enjoyed bathing many times. Most memorable of all was the dinner buffet. Not only was every dish delicious, but each time limited-quantity items were announced one after another, we found ourselves excitedly wondering what would come next as we enjoyed our meal. Thanks to the Room, the Onsen, the meals, and above all the warm hospitality of your staff, this trip became an unforgettable memory for our entire family. After returning home, my husband and children told me, “Thanks to you, Mom, it was such a wonderful trip. Let’s do it again.” That made this trip especially joyful for me as well. I sincerely appreciate all of your kindness and consideration. We look forward to visiting again as a family someday. Thank you very much.

We stayed for 2 nights and 3 days. Overall, it was comfortable. The bath on the 7th floor had a fairly lukewarm tub, which was great because soaking in it after the hotter tub let us enjoy a longer time without overheating. On the other hand, the bath on the 1st floor has only four washing stations. While there are multiple tubs, most are so small that they barely fit one or two people, so I wouldn’t really recommend it unless you visit on a quiet day or specifically want to try several small baths. Meals (both breakfast and dinner) changed between the first and second night, so even with a Multiple Night Stay we didn’t get bored. You can enjoy many different dishes in small portions, and there’s also a special, creative feel to them. Everything was tasty, but not so impressive that it’s worth setting your expectations too high. The fish dishes were average; the meat dishes were very good. It was also nice that you can order Fukushima sake and other drinks for an additional fee. All staff were warm and welcoming. The Room was clean and spacious, and the bed was comfortable. We could see nature through large windows, and the amenities/Facility were well equipped: a large desk with a sturdy chair, a powerful hair dryer, a full-length mirror (stand mirror), tea and coffee, etc. However, it was disappointing that the desk drawer hit the chair armrests making it hard to pull up close to the desk, and that the light on the stand mirror had dead batteries. Since we stayed during Obon season there were many families with children, so it may not suit those looking for a quiet adults-only atmosphere. Also, since it said “no cleaning unless requested” for Multiple Night Stay guests we didn’t ask for anything—but staff still entered our Room to replace amenities without warning us first. This part of their guidance is unclear. There are hardly any shops nearby such as convenience stores, so it’s not ideal if you plan to sightsee only in the immediate area. It seems better suited either for going out toward the station area or for relaxing at this Accommodation. We didn’t use it ourselves, but they also appear to offer a free Shuttle Service bus to another affiliated Onsen.