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Last year, I stayed here with my parents, who use wheelchairs, and we were truly well taken care of. I wanted to bring them to the Onsen they love while they were recuperating, and we chose this place because the Room had a bath and it was barrier-free. The Room was very relaxing, and the food was exceptional—my parents kept saying how delicious it was as they ate with such joy. Late at night, my father and I also enjoyed the ramen snack service and ice cream together. After that, my father passed away, so this year we stayed again in his memory. At dinner, you kindly prepared a set meal for him with rice and miso soup among other items. I was deeply moved by this unexpected gesture and couldn’t hold back my tears. We displayed his photo, shared memories of him, and enjoyed the meal. The Facility is wonderful, but above all else, thank you for your heartfelt hospitality. I would love to stay again!

Stayed alone on Friday. The renovated Japanese-Western style room was very clean and provided a relaxing stay. Although the room was near the front desk, karaoke room, and kids' room, it was well soundproofed, and once the door was closed, it was perfectly quiet. The large public bath was conveniently close as well. At the dining area, staff members showed thoughtful consideration by arranging seating to ensure privacy whenever possible. The buffet offered an excellent variety of dishes with great flavors, allowing for a calm and satisfying meal experience. Most notably, while many large-scale hotels often have baths where it's unclear if they use Onsen water or regular heated water, this one had authentic Onsen water with a truly pleasant feel. The location is outstanding with breathtaking views of the sea up close—absolutely fantastic! Being a large chain hotel popular among families, I initially wondered how it would be for solo travelers like myself; however, I thoroughly enjoyed my stay thanks to their hospitality. Thank you very much!

The perfect Accommodation for anyone looking to enjoy plenty of Beppu’s hot springs! Located right in front of the station, it makes planning your Onsen-hopping easy, with excellent access wherever you want to go. The Room amenities are also great, so you can sleep soundly and recharge after a day of Onsen hopping. Both dinner and breakfast are delicious and will fully restore your energy for the day! (The freshly fried toriten at dinner is amazing!) Make this your base for visiting hot springs, and you’ll be able to enjoy Beppu to the fullest!

This was our first time staying at a Hotel affiliated with Ooedo Onsen! Due to our schedule, we checked in late and could only get a dinner Reservation for 8:30 PM, but we had plenty of fun in the meantime—playing table tennis as a family and enjoying the Onsen. The kids were thrilled! At night, we borrowed UNO and had a great time together. Both dinner and breakfast were excellent—the sushi and steak were amazing! Everyone went back for multiple bowls of seafood rice bowls in the morning. The Facility is a bit old, and the air conditioner was quite loud, but the overall enjoyment more than made up for it. The Room was very spacious too. We’d love to stay again!

Thank you for hosting us during our visit to watch a Yakult Swallows game. It is an old Hotel, but it was very clean and well maintained. The staff were polite and pleasant, which made our stay comfortable. If there is another game in Matsuyama, we would be happy to stay here again.

We stayed at Hotel Hanamaki while visiting Shohei Ohtani’s alma mater during our trip to visit family graves. We stayed for one night from June 24, and we were very happy with the excellent value for money. For dinner, we enjoyed crab, steak, tempura, and a customizable kama-meshi (I chose one loaded with crab). What impressed me most was breakfast—it was easily the best I’ve had among all the places I’ve stayed. There was delicious rice and a wide selection of both Japanese and Western dishes. Even at 65 years old, I was completely satisfied and even went back for seconds—especially for the freshly made omelet, grated yam (tororo), salted seafood (shiokara), mekabu seaweed, minced tuna (negitoro), pickles, and more. We were also able to explore several different baths, and my wife and I made wonderful memories. Thank you very much.

The Room with a private pool is pricey, but it was excellent. The weather is pleasantly cool, making it a great place for a summer getaway. Since there’s also a private pool and an Onsen, you could still enjoy your stay even without a pool in the Room. The meals were disappointing—despite the price, they felt very much like catered food. I understand it may be difficult to secure a chef, though…

We were able to relax in a quiet, calm atmosphere. The nearby bath was also very pleasant. The breakfast portion was just right for seniors like us. The rice was very delicious, but we couldn’t finish it and regretted leaving some. However, since we didn’t include dinner, we had trouble finding a place to eat in the evening. There were restaurants nearby, but many were closed, so we went to Gotsu. We should have checked in advance.

During the Obon holiday period, I was looking after my grandchild and searched for a nearby Hotel where a 2-year-old could play. We stayed in a family Room created in collaboration with Miki House. While the Hotel’s structure is undeniably old, it has been beautifully renovated and we had a very comfortable stay. The children’s pool inside the Hotel, the slide and jungle gym set up in the Room, toys such as building blocks, and the evening festival-style event all delighted my grandchild. Dinner was served in our Room so we could relax without worrying about others, and the breakfast buffet offered delicious dishes made with local ingredients in a restaurant with a great view. This was an especially recommended Hotel for families traveling with children. Thank you very much.

We stayed here for our elementary school-aged daughter’s birthday trip. She requested a buffet, so we looked for a place with a menu that both kids and adults could enjoy, and this is where we ended up. The buffet offered a wide variety of dishes featuring local ingredients, and we were very satisfied with both dinner and breakfast. Not only that, but check-in and check-out were smooth, the welcome service was excellent, and the playroom—clean and well stocked with plenty of activities—was always lively with guests. The Onsen was slightly lukewarm, which was perfect for our family since we don’t like very hot baths. The staff kept a comfortable distance; there wasn’t much small talk, but whenever we asked something they responded very politely, which made our stay pleasant. The next day we took a walk through Sosenkyo Gorge right in front of the hotel. It was easy to access, and we were able to enjoy ourselves even after checking out. Thank you very much. If I had to mention one drawback, it would be that the parking lot felt small for how busy it gets; when larger cars line up, getting in and out can be difficult. It would be even more comfortable if it could be expanded or improved.

Whenever I visit Kagawa, I always stay here. They accommodate early-morning check-ins, and when I stay with my elderly mother, they accept our courier delivery (clothing) and place it in the Room. Since there is no freezer in the Room, the front desk also helps with that. If you ask, they are happy to assist, so we can stay comfortably. As for the large public bath, there are only a few shower stations, so it is often crowded and we sometimes use the bathroom in the Room instead. I would be glad if the available hours were a bit longer. The Room we had this time had a newer air conditioner, which made it very comfortable.

It was a wonderful Ryokan in every respect—hospitality, open-air bath, and meals. I would stay here again.

We stayed on August 1–2, 2026! The Room (depending on the Plan, I assume) felt like it could have been a bit deeper and wider, but it matched the photos online. This was our first stay at Taoya as a family of four, including a second-year university student and a second-year high school student. We loved the all-inclusive free drinks (including alcohol) throughout our stay, plus the welcome dessert (the mini Mont Blanc was freshly piped on the spot). At dinner buffet, there were shake salads, freshly grilled and carved steak, and each table had a small burner for mini hot pots. There were also pasta and pizza, and even late-night snacks included in the Plan—everything was excellent in both taste and portion size. Breakfast was also buffet-style with build-your-own rice bowls, grilled fish using the tabletop burner, and freshly baked mini apple pies brought around to each table (they’re seriously piping hot, so be careful when eating). Our whole family was very satisfied. At dinner one night while we were taking a selfie with an outstretched arm, a staff member kindly offered to take our photo—an extra touch that made us even happier. The location was great too: easy access to Momiji-dani Suspension Bridge and the Nasu Highlands area, and Nikko is just over an hour away by expressway. Since it’s in the mountains we were worried about insects, but they didn’t bother us at all—we didn’t even encounter any during an evening walk (to the nearest suspension bridge), at the open-air bath on the 4th floor, or in our Room. The only insect we really noticed was dragonflies flying around the courtyard; little kids seemed to enjoy having them land on their fingers. Personally, I especially liked the courtyard bonfire! Thank you very much—we’d love to come again if we have another chance. (*Menus and types of insects may vary depending on season and timing.)

The service, amenities, and location were all excellent. Since this is a Hotel with locations across The whole country, I’ll be using Route Inn nationwide from next time! It was a pleasant and relaxing Hotel.

We were extremely satisfied! We were impressed by the prompt, thoughtful service. The food was delicious and generously portioned.

I have visited Noboribetsu several times, but this Hotel surprised me with its spacious Room! It was very relaxing. The Onsen was great, and I felt refreshed. It would be nice if there were wider yukatas available for fuller-figured guests.

It was very close to Dogo Onsen Honkan, and it was very convenient—easy to go back after my Reservation and also close to the shopping arcade for shopping. Breakfast was included, so I had it in the morning, but it was quite disappointing. I expected something like a Business Hotel breakfast, but there wasn’t much to eat and I struggled. I’m glad I didn’t add dinner. Still, because of the convenient location, I think I’ll use it again.

The building is old, but the Accommodation is clean, the meals are delicious, and the Onsen offers a wonderful view. On our way back, we mistakenly got the trolley time wrong. Even though the Shuttle Service had just departed, you kindly came to pick us up. We sincerely apologize for the inconvenience. Thanks to you, we were able to enjoy the beautiful scenery from the trolley—thank you very much. If we come to Unazuki again, we would love to stay at your Accommodation.

We stayed for 2 nights and 3 days. Overall, it was comfortable. The bath on the 7th floor had a fairly lukewarm tub, which was great because soaking in it after the hotter tub let us enjoy a longer time without overheating. On the other hand, the bath on the 1st floor has only four washing stations. While there are multiple tubs, most are so small that they barely fit one or two people, so I wouldn’t really recommend it unless you visit on a quiet day or specifically want to try several small baths. Meals (both breakfast and dinner) changed between the first and second night, so even with a Multiple Night Stay we didn’t get bored. You can enjoy many different dishes in small portions, and there’s also a special, creative feel to them. Everything was tasty, but not so impressive that it’s worth setting your expectations too high. The fish dishes were average; the meat dishes were very good. It was also nice that you can order Fukushima sake and other drinks for an additional fee. All staff were warm and welcoming. The Room was clean and spacious, and the bed was comfortable. We could see nature through large windows, and the amenities/Facility were well equipped: a large desk with a sturdy chair, a powerful hair dryer, a full-length mirror (stand mirror), tea and coffee, etc. However, it was disappointing that the desk drawer hit the chair armrests making it hard to pull up close to the desk, and that the light on the stand mirror had dead batteries. Since we stayed during Obon season there were many families with children, so it may not suit those looking for a quiet adults-only atmosphere. Also, since it said “no cleaning unless requested” for Multiple Night Stay guests we didn’t ask for anything—but staff still entered our Room to replace amenities without warning us first. This part of their guidance is unclear. There are hardly any shops nearby such as convenience stores, so it’s not ideal if you plan to sightsee only in the immediate area. It seems better suited either for going out toward the station area or for relaxing at this Accommodation. We didn’t use it ourselves, but they also appear to offer a free Shuttle Service bus to another affiliated Onsen.

I felt you focus your time and budget on exactly the right things. I imagine the Room cleaning and maintenance, meals, and service are all thoughtfully managed with great care. I also really appreciated that the meal portions weren’t overly large. It doesn’t have everything like a luxury Ryokan, but if you simply want to relax at a slower pace, I don’t think you’ll find it lacking. This time I made a Reservation with a last-minute discount, but even without it, this is an Accommodation I’d like to visit again.