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We stayed here to see the crystal-clear “Lake Biwa Blue,” and this hotel exceeded our expectations!! From the courteous service by the male front desk staff to the moment we entered our lake-view room—we were truly moved. The view spreading out before us made us gasp in delight. The room was spotless, and the bed-making was truly five-star quality. With amenities like a massage chair, we could relax comfortably just staying in the room. Dinner featured a wonderful selection of dishes that were clearly not pre-made—each one reflecting the chef’s refined sense of aesthetics. We also enjoyed the seasonal tableware at a leisurely pace. After dinner, we took a walk along Lake Biwa, soothed our tiredness in the private family bath, and went to bed early. The next morning, we watched migratory birds flying over Lake Biwa and admired a beautiful sunrise, starting the day feeling refreshed. This is a hotel we would definitely love to visit again!! (Thank you very much for your thoughtful consideration during our stay despite our circumstances.)

This was our third stay. We always choose the “Hacchan” room, and we are completely satisfied every time! This year, we came in spring for a soba lunch and stayed again in autumn. The room, the food, and the hospitality are always wonderful—we will definitely be returning. The new dog run is also spacious, and our dog loved it. We’re already looking forward to our next stay.

I finally found an Accommodation that truly satisfied me after a long time. The pick-up at the station, the welcome at the entrance, and the greeting at the front desk all left a lasting impression. The hospitality from our attendant and everyone at the Ryokan was excellent. The food was delicious, and the Room was spacious, clean, and very comfortable. If I had one request, since I tend to get hot easily, I would have appreciated one or two more fans in the changing room after bathing—but this is purely my personal preference. I would like to stay again.

Although we arrived in rainy weather, we were warmly welcomed by many staff members, making for a wonderful start that almost felt more than we deserved. The building, designated as a Tangible Cultural Property, has a rich sense of history, yet it is meticulously maintained throughout, allowing us to relax in complete comfort. In addition to the pleasantly warm and soothing Onsen, the cuisine was truly outstanding. On departure, they even took a complimentary commemorative photo and later sent it to our home—such a thoughtful gesture that made this an unforgettable memory. Everything was exceptional, including the hospitality, and this is an Accommodation we would love to stay at again. Thank you very much.

Unfortunately, it was pouring rain on the day of our stay, but we were happy that you welcomed us with umbrellas upon arrival. We thought the ocean view from the Room must be beautiful on a clear day. There were several types of Onsen, and we enjoyed them privately, which was great. The meals were also delicious, and we would love to visit again in a different season. We came with high expectations, and this Accommodation exceeded them even more than we imagined. We’ll be back!

To get straight to the point, this became an absolute favorite! I used to think staying overnight in Arima Onsen was expensive (especially with meals), so my usual style was to stay at a Hotel in Kobe, then stop by Arima Onsen the next day—soak at Kin no Yu or Gin no Yu and enjoy street food. This time I found this Hotel, and since it’s a No Meals Included Plan but still comes with tickets for the public baths, I was excited that I could finally fully enjoy Arima Onsen!! I arrived in the early afternoon and they kindly let me park my car at the Hotel. From the very beginning, all of the staff were incredibly kind and welcomed me so warmly! The location is easy to find since it’s just up from the shopping street, and Taiko no Yu is also right nearby. I walked from the Hotel and enjoyed street food starting from below all the way up to shops higher up, but it never felt far coming back. Also, while it may be an older property, everything is kept very clean, so it didn’t bother me at all—I was completely comfortable. I went to Kin no Yu, Gin no Yu, and Taiko-no-Yu Donokan as well, but personally I liked this Hotel’s bath the best! It wasn’t crowded and I could relax in a spacious setting. The foot acupressure bath felt amazing—I enjoyed it morning and night like a kid again! You do one loop through both cold water and hot water areas, and the stones underfoot give just the right amount of stimulation. Since I happened to be alone at that time, I went around several times! The hot water itself was also fantastic! The post-bath drink bar was another nice touch. And even the sweets with tea in my Room were something I already loved from Arima Onsen—so for the first time in a while I bought some at the shop to take home! Staying at this Hotel let me enjoy Arima Onsen to its fullest—it was refreshing and wonderful. Thank you as well for your pleasant service—I'll definitely come again!

The front desk staff were wonderful! Even though we checked in after midnight, they kindly accommodated us. We stayed here the night before heading to Kusatsu Onsen. This time, our family used the Special Room. As soon as we entered the Room, it was incredibly spacious!!! The bathroom in particular was huge and amazing!! There were plenty of amenities, which was really helpful—and when we opened the refrigerator, there were complimentary drinks!! There were also cup udon noodles on the table for each of us!! The service was excellent and we were very satisfied! For this price, the Room size and service are more than enough. A truly satisfying Hotel!! We would love to stay again.

We stayed as a family! Honestly, I wasn’t expecting much from the Hotel buffet, but KASAGO was truly excellent! There was a great variety—seafood, meat, freshly prepared dishes, and more—and everything we tried was delicious. It wasn’t the usual “lots of options but average taste”; each dish was genuinely tasty, which we really appreciated! They also had kid-friendly options, and our whole family was very satisfied. We ended up eating way too much! The Hotel itself has great views, and the staff were pleasant and welcoming, so we could relax and enjoy our stay. If we visit the Washuzan area again, this is a Hotel I’d happily stay at just for the KASAGO buffet!

This was our 10th stay or more, and thank you as always for taking such great care of us. The food and the Onsen were excellent.

With its high Review ratings, we chose this Accommodation to celebrate a birthday. All the staff welcomed us warmly, and we enjoyed creative dishes at both dinner and breakfast that we had never tried before. Everything was truly delicious and beautifully presented. We were impressed—no wonder the head chef has received the Minister of Health, Labour and Welfare Award. The Room was simple yet very comfortable for relaxing, and the free-flowing natural Onsen water in the open-air bath was outstanding. The water was pleasantly lukewarm, so we could soak for a long time. This is the first Accommodation where we’ve been able to unwind so completely. Unfortunately it rained and we couldn’t see the stars, so next time we’d like to come back on a clear night. We had a wonderful birthday celebration. Thank you very much.

As we did last year, we stayed again this year for our cousins’ trip. Unfortunately, the weather was bad last year, but this year it was sunny, so we decided to definitely use Choraku’s pool. At check-in, we enjoyed delicious tea and sweets in the lounge, then rested a bit in our Room before heading to Choraku. We went into the pool (there were lots of children, but we still enjoyed it), and then used Choraku’s open-air bath. After returning, it was time for dinner. The meal was delicious again this time. The main dish at dinner was venison, which had no gamey smell and tasted great. There were also various drinks that paired well with the food, and this time we ordered the wine pairing. The price was very reasonable. After dinner we took a short break, then went back to Choraku to enjoy a mini concert. After returning, we had a nightcap in the lounge, took another bath, and went to bed. In the morning we woke up slowly, took another bath, and then had breakfast. This time we could choose between Japanese-style or Western-style breakfast; since the bread served here is incredibly good, we chose Western-style and asked for all types of bread so the three of us could share a little of each. We had tea in the lounge again, returned to our Room to pack up our belongings—and then it was already time to check out. The staff were pleasant, the Room was clean and comfortable—an easy Hotel to relax in—and since you can also enjoy Choraku’s Facilities and events as well, there’s plenty to do. We had another wonderful stay this time too. We’re planning our cousins’ trip here again next year as well—thank you in advance.

Thank you very much for everything. This is a wonderful Accommodation where you can enjoy both the gold and silver Onsen. Not only are the baths spacious, they are also kept extremely clean, making for a truly relaxing and rejuvenating time. The Shuttle Service staff, as well as all team members, were excellent, and the in-Room dining was delicious—there is nothing to complain about. When we visit Arima Onsen again, we will stay here. Thank you for your outstanding hospitality.

Although the sky was unfortunately overcast, it was the perfect season to comfortably soak in the lukewarm natural spring water, and it felt wonderful! The meals are delicious and full of healthy options, and combined with the Onsen benefits, I feel better every time I stay. Perhaps because I kept coming back, my frozen shoulder has completely healed! The summer à la carte fried rock oysters were especially delicious—I’d love to have them again next year! This was my first Saturday stay, and I enjoyed listening to a jazz piano performance. It matched beautifully with the mysterious flicker of the bamboo lights in the garden and was incredibly soothing. There were familiar tunes and summer songs, and in the second half they even took requests, so there was a great variety of music and it was truly enjoyable. Ending with “Cradle Song” was also a stylish touch. I’m looking forward to visiting again in autumn.

We stayed at Tsukishiro in the newly built annex. It was our first time visiting Misasa Onsen, so some parts of the drive were a bit hard to find, but the staff guided us and we were able to park without any trouble. The Facility was new, and our Room had both an indoor bath and an open-air bath, which made our stay very comfortable. There was also a large public bath, so we could fully enjoy the Onsen in both places. The meals offered a wide variety, and for this price during a holiday weekend, we were very satisfied.

We stayed with my mother to celebrate her 88th birthday, along with my wife and me. We had requested slightly smaller portions, and the meal was still more than satisfying—we were able to relax and enjoy it at a leisurely pace. As a surprise, the staff gave us a heartwarming celebration for her 88th birthday, and I’m truly grateful that I was able to show my appreciation as a child in such a meaningful way. Thank you very much for your thoughtful care for my mother, who has difficulty walking, especially during the transfers to and from the station and to our detached room. Lastly, when you said “Please come again,” I could accept those words sincerely. Thank you very much.

There are large TVs in both the bedroom and the living room, and my mother was thrilled to be able to watch the Asian Games!! We were truly impressed by how thoughtfully everything was arranged—down to the TV placement and easy-to-use amenities—as if our movements had been anticipated in advance. After a 4-hour journey, staying at this Accommodation made all our fatigue disappear! Breakfast was also amazing—they cooked tamagoyaki fresh on the spot, and it was incredibly delicious. The bath was great too, so we slept soundly that night. We’ll be back.

This was my first stay here. I had no idea there was such a wonderful Onsen Ryokan less than an hour from home. The service was excellent, and we truly enjoyed the delicious meals. In particular, the steamed dish with spiny lobster, abalone, and beef was outstanding. The bath in the Room was also wonderful, and I also used the day-use Onsen. After dinner, we relaxed in the Room watching Netflix and YouTube, and the late-night snack was delicious as well. If I had to mention one request, it would be that breakfast starts a little late. As I’ve gotten older I wake up early, so I’d appreciate it if breakfast could start sometime after 7:00 a.m. That said... what disappointed me happened after breakfast. My one real hobby is watching Major League Baseball. These days, the only TV program I watch is MLB on BS channels. Since check-out is at 11:00 a.m., I thought I’d be able to relax at the Ryokan and enjoy baseball until then, so I didn’t record it at home before coming. However... when I tried to watch on the big screen by pressing the BS button, there was no BS broadcast available. I was honestly surprised—I assumed BS channels would be standard at any Ryokan (that assumption is on me). I don’t mind if Netflix isn’t available; but at minimum, I would like BS channels to be accessible. So overall it would have been perfect except for this point, but for Facility/equipment and overall satisfaction I rated it 4 stars.

It was an absolutely wonderful Accommodation! The location is a bit inconvenient, but the food and the Onsen were outstanding. Above all... while we were having dinner, they prepared the bed, and a sleep mask with a short note was gently placed by the pillow. I was truly moved by their thoughtfulness. I would love to visit again.

The staff’s courteous greetings, thoughtful attention to detail, and genuinely caring words were truly wonderful. In today’s Ryokan industry, where efficiency and flashy services are increasingly common, this Accommodation perfectly delivered—at a remarkably high level—exactly what I look for in a Ryokan. The Onsen and the Room were flawless, and the cuisine was delicious with delightful surprises. I also enjoyed being able to drink the Onsen water, and it was fun to admire the flowers arranged throughout the property. This has become an Accommodation I would definitely love to visit again. Thank you for such a wonderful time.

This was my first stay here. The Onsen on the second floor was wonderful and easy to use at convenient hours, and breakfast was so delicious that I had seconds of rice. I also appreciated how close it is to Imaike Station.