Seluruh negara × Penilaian perkhidmatan pelanggan yang tinggi di Hotel·penginapan gaya Jepun - 96Halaman

I had a very comfortable stay! There were a few minor housekeeping issues, but the Room and the Hotel overall were clean. I was very satisfied with the meals as well! I thought it might be nice to use even more of my favorite Nagano ingredients. I’d love to stay again. Thank you very much.

As we came from Shizuoka, it was a bit far, but we were finally able to visit the Kurokawa Onsen we had long hoped to see. It was everything we expected. The hot springs and the meals were wonderful. The staff were also very considerate in many ways. We would like to come again.

It was a truly wonderful hotel. Not only the hot springs, but also the staff’s hospitality and the meals—everything was excellent. I would love to visit again.

They explained everything very thoroughly. Even at dinner, when I asked “What is this?”, they checked with the chef and then gave me a detailed explanation. You can watch the sunrise from the rooftop, and I also found out you can actually see it from the room as well. There is a back path that lets you take a small shortcut to Inubosaki Lighthouse, and it takes only about 3 minutes to reach the lighthouse grounds. The baths include an outdoor open-air bath and an indoor bath; the open-air bath tasted slightly salty—perhaps due to different mineral content—but it really felt like soaking in a hot spring. It was a very pleasant place to stay.

I stay here frequently. I always feel relaxed thanks to the hospitality, meals, Room, and Onsen. The meals are very delicious—so much so that I end up overeating. The Room is also great: it’s comfortable for working and comes with an Onsen, making it perfect for a refreshing break. I will definitely stay again.

I’ve stayed at many Accommodations, but this was the first one that felt absolutely flawless! I fell in love at first sight with the stunning rock bath scenery on YouTube and made a Reservation for the Yoimachi Room. The open-air bath was spacious, and the view from it was so breathtaking it nearly brought me to tears. The hot spring water was silky-smooth, and my skin felt amazing! The food was also delicious, and even the rice tasted exceptional. The nikujaga served at breakfast was so good that I’d love to ask—if you don’t mind—whether the soy sauce you use is light soy sauce or a type used mainly in Kyushu. The Room was wonderfully quiet as well, and I could truly relax. I definitely want to come back for a special occasion. Next year, I’ll visit one of your sister properties too.

The parking lot is spacious, so there's no need to worry about parking even if you check in late. The Room and Facility were excellent, allowing for a comfortable stay. I would love to use this place again if I have the chance.

My wife is currently undergoing medical treatment, so I contacted the property in advance with two or three requests. They kindly accommodated them, and we had a wonderful stay. The staff were also very courteous.

I booked this place because I was interested in the open-air bath. Being by the sea, I also expected great seafood, so I chose an upgraded dinner—and everything exceeded my expectations. From the warm welcome and guidance on arrival, my anticipation grew, and the chef’s fresh fish dishes were an indulgent feast. It was such a wonderful experience that it made me want to come back—no, it made me determined to return.

The staff’s hospitality was outstanding, and both my mother and I were truly moved. We stayed here to finally see the nemophila flowers we had long dreamed of. Since we had a lot of luggage, they kindly stored our suitcases even before check-in. They also called a taxi company to ask about the fare as we debated whether to take a taxi or bus to Hitachinaka Seaside Park, and they prepared the bus timetable for the next day—thank you so much for your thoughtful help. At breakfast, the staff also suggested ways to enjoy the Danish pastry with different flavors, and it was delicious. This trip really reminded me how much a journey can be enriched by the warmth and care of the people who welcome you. Thank you very much.

The check-in time was during the dark hours, but the area was well-lit and had pedestrians, making it safe to walk. There is a convenience store next door, so you can shop even after placing your luggage in your Room. I would like to use this place again next time.

I stayed with my elderly mother. After letting them know in advance, they prepared a Room close to the bath and even provided a legless chair, which we truly appreciated. Both dinner and breakfast offered a wide variety of dishes, and each one was delicious—we were very satisfied. My mother was especially happy to enjoy many different dishes little by little. The bath was a milky, cloudy hot spring, with the temperature just right, and it felt wonderful no matter how many times we went in. We were able to relax and spend quality time together as parent and child while warming up slowly. Most Accommodations provide only one small towel, but here there was an extra small towel in addition to the amenity set (with towels), which I found very convenient. The experienced staff had a calm, reassuring “true hotel professional” manner, and their explanations about the facilities were very thorough. The international staff also made a great effort to explain things in Japanese, and their friendly smiles left a strong impression. I think this is an Accommodation with warm hospitality that is also considerate for families traveling with elderly relatives. I would love to visit again with my mother.

Although it’s in a convenient location, I hadn’t had the chance to visit until now, and I was able to truly relax. It was a reassuring Hotel where you can feel Japan’s unique spirit of hospitality. From the courteous explanations by what seemed like an experienced hotel staff member, to the way someone who appeared to be the person in charge quietly checked on things during breakfast, the flexible support in the lounge, and thoughtful touches even after checkout—there was an atmosphere of refined, calm hospitality that naturally made me feel well cared for. The message dessert and flower arrangement I requested at short notice were also wonderful, and the Room was bright and modern—somewhere I’d love to make my “second home.” If I may offer a suggestion, I think a simple map summarizing nearby highlights and how to get there would make the stay even more enjoyable (the sculpture(s), surrounding buildings/area, Hie Shrine, local history, etc.). Also, it would be great to have an easy-to-use solo relaxation Plan or a Plan where guests can casually enjoy matcha. In addition, having liquid hand soap (rather than bar soap) would be convenient. It’s a Hotel I would gladly choose again—whether with family or friends, or even on my own. In the future, it would be wonderful if my family or acquaintances held their wedding ceremony or reception at the neighboring classic house and could stay at this Hotel as well.

During this season, the lobby of Iriomote Island Hotel was filled with the scent of peach vine. While it does not offer the all-inclusive, attentive service found at Resort Hotels on Okinawa Main Island or Miyako Island, Iriomote Island Hotel has its own unique comfort and is surrounded by magnificent nature. Once again, we were able to fully enjoy the scenery and atmosphere that can only be experienced here.

We stayed with our children and grandchildren to celebrate my husband’s 60th birthday. Not only was the Facility beautiful and wonderful, but all of the staff were kind and greeted us with warm smiles, which made our stay very pleasant. Thank you very much. However, our grandchildren got extremely excited and were quite noisy during meals, so if we made other guests uncomfortable, we sincerely apologize… To everyone who stayed on the same day—sorry! Our grandchildren seemed to have a great time as well, and our whole family was very satisfied with our stay… We’re sorry—and thank you again. It was a Hotel we’d want to visit again and again.

The location was wonderful—almost directly connected to the station, with an ocean view. The breakfast offered a wide variety of options, and everything was delicious. They also kindly stored our luggage while we visited the museum, allowing us to enjoy it at a relaxed pace. Thank you very much.

I stayed here twice this year, in September and October. The staff's hospitality always makes my stay pleasant. I will definitely visit again. Please take care as the weather gets colder. Thank you very much for everything this time!

The amenities were excellent (a choice of teas, bath salts, sunscreen, etc.), and the service was very good. Cleaning was perfect except for a bag of trash under the bed and a tea-like smell coming from the kettle. There were many thoughtful touches, such as an emergency smoke hood bag, a fire blanket (maybe for a mobile battery fire?), a microwave, rental manual washing machine, and a card used in place of a Room key. For a Multiple Night Stay, fresh towels are hung on the Room door, which is convenient. They were courteous both when storing luggage and at check-in. Check-out can be done on the in-Room TV, but I wasn’t sure whether the Room key card should be left in the Room or returned to the box by the entrance.

This was my first time staying here. Many of the staff are young and from overseas, but their Japanese is excellent, and I was amazed by how exceptionally polite and attentive their service was. Above all, you can really feel how hard they work. I had a very pleasant stay. In particular, the young woman who explained the meals and the man at the front desk during check-in—both were foreign nationals—and they were simply outstanding. The Ryokan itself has a wonderful traditional atmosphere, and I was very satisfied. We stayed to celebrate my mother’s 80th birthday, and she was delighted as well! Next time, I’d like to bring my daughter.

I visited on a solo trip to Kyushu. I stayed for two nights, and both dinners were delicious. I could see Sakurajima from my Room, and the Onsen was very relaxing—overall, it was a very satisfying trip. The Shuttle Service from the station was also provided multiple times. However, perhaps due to the extreme heat of the season, the air conditioning in the hallway felt weak, and I ended up a bit sweaty on the way back to my Room after bathing.