Seluruh negara × Penilaian perkhidmatan pelanggan yang tinggi di Hotel·penginapan gaya Jepun - 27Halaman

We stayed here as a couple to celebrate our 30th wedding anniversary. For us, having held our wedding reception here 30 years ago, the Imperial Hotel is a special place that has quietly witnessed the most important milestones of our lives. This time we stayed in the Tower Wing, and the view from our room was truly breathtaking. Simply spending time looking out over Tokyo felt wonderfully luxurious. What made us happiest most of all was that our room had been discreetly upgraded. We were deeply touched by this thoughtful gesture and felt the warmth that is so characteristic of the Imperial Hotel. We also visited the Old Imperial Bar in the evening, and it was absolutely wonderful. Enjoying drinks in a space filled with history made us feel as though we were savoring the very time and tradition the hotel has cherished. In the morning, we had breakfast at Les Saisons. Not only was each dish beautifully prepared with great care, but enjoying breakfast in such a calm setting was exceptional—a truly happy moment that let us slowly look back on these past 30 years together. During our stay, we were also able to see the banquet hall where we held our reception 30 years ago. To return to this same hotel 30 years later—standing there again and saying to each other, “A lot happened, but we were happy”—was more than enough to fill our hearts. Even after three decades, the Imperial Hotel remains unchanged in its presence, once again watching over another milestone in our lives. We were moved not only by the outstanding service and cuisine, but also by its accumulated history and genuine warmth toward people. We are truly glad we chose to stay here on such a special anniversary. We would love to return again for future milestones in life. Thank you for such a wonderful time.

This was my first stay, and from the initial phone call to the moment we left, every staff member’s service was warm, attentive, and flawless. Because I have dietary restrictions, there are usually items in the standard menu that I cannot eat, but this time you made thoughtful adjustments so I could enjoy everything—deliciously and without leaving anything behind. I am truly grateful for the kitchen team’s consideration despite how busy you were. The room layout was also very well designed and easy to use, with a Japanese-style tatami area and a Western-style bedroom with beds, plus an open-air bath and wash area arranged thoughtfully. Although it was quite windy, we were still able to enjoy the private open-air bath in our room. The public bath was always clean, with amenities and towels fully stocked, so we could relax without any stress and fully enjoy the infinity open-air bath. On our final day at checkout, when we requested a taxi we were told it would be a 40-minute wait; however, the front desk staff kindly called around for us, and in the end a taxi arrived in about 10 minutes. We sincerely appreciate your help even during such a busy time. We would love to stay again. Thank you very much.

This was my first stay. The lobby, guest room, private open-air bath in the room, and the large public bath were all spacious, and I was able to relax and enjoy a wonderful time. The meals were also delicious, making great use of local seafood. Although it wasn’t open during my stay, it seems there is also a pool. I think it would be nice to come with my grandchildren as well, and I would like to stay again.

We stayed to celebrate my father’s 81st birthday. From the warm welcome at our car, the staff’s courteous and heartfelt hospitality left a strong impression, and we were able to spend the entire stay in great comfort. Not only was every detail thoughtfully taken care of—including arranging a wheelchair—but the all-inclusive offerings were also exceptionally fulfilling, allowing us to relax and enjoy a luxurious time without worrying about the clock. Each dish was beautifully presented and delicious, and together with the atmosphere and interior design throughout the Hotel, we felt quality and attentive care in everything. I’m truly glad we chose this Hotel for such a special occasion as a birthday. I had assumed it might be used mostly by younger guests, but there were many older guests as well, so we could enjoy a calm and relaxing atmosphere. Thanks to everyone’s kindness, it became an unforgettable memory for us. This is a wonderful Hotel that makes us want to return in another season. Thank you very much for your sincere hospitality. (Thank you also for your help regarding our forgotten item—sorry for the trouble.)

I stayed here last year and had such a wonderful experience that I decided to return again this time. Once again, my expectations were fully met. I was satisfied with everything—the Room, the meals, and the service—and was able to enjoy a truly relaxing stay. I had dinner at the counter seats, and it was an especially luxurious moment to enjoy the meal while watching a beautiful sunset. The chef’s personality was also wonderful, and I had a great time chatting about various topics throughout the evening. Last time, there were sushi refills during dinner, so I assumed it would be the same concept this time as well. However, this time the menu was thoughtfully arranged in a different way. While there were no sushi refills, sushi was served several times between courses, which made for an enjoyable experience with a different style from last time. Every dish was delicious and highly satisfying. Overall, I felt comfortable throughout my stay and am very pleased. If I have another opportunity, I would love to stay here again. Thank you very much.

The dining menu has switched to the autumn selection, and I went to try it right away. The chef’s signature black curry—my absolute favorite—was, as always, outstanding. Every dish on Oyama’s autumn menu was also superb, featuring carefully selected ingredients and masterful seasoning by the head chef. Next time, I’ll be back to enjoy the Italian autumn menu—I’m really looking forward to it.

Thank you very much for taking care of us during our stay. Yuzawa Grand Hotel was an outstanding hotel in every way. Our family usually doesn’t eat large portions, so kaiseki meals at ryokan can sometimes feel like too much, but this time everything was so delicious that we ended up eating more than usual. We thought buffet meals were pretty much the same everywhere, but this hotel offered many items you don’t often see elsewhere—such as grilled seafood (hamayaki), dobin-mushi, and a chocolate fountain—so dining was truly enjoyable. Of course, everything we tried tasted great. To the head chef, thank you for the wonderful meal. The baths were also excellent, and the open-air bath had a lovely atmosphere where we could relax at ease. We would definitely love to stay again.

I stayed here with my parents and my 7-month-old daughter. It was even more baby-friendly than I expected! They provided a diaper disposal bin, baby bath, baby soap, bed guard, Bumbo seat, and even bath toys. In addition, the dining area for both breakfast and dinner was a private room. With tatami flooring, we could relax and enjoy our meals without worrying too much even if our baby crawled around or made a bit of noise. They also helped warm up baby food and provided tableware and a high-low chair, which was incredibly helpful. The food was delicious—we were truly satisfied! The staff also spoke to our daughter often, which made us feel very welcome. I especially recommend this place for families with children.

I visited Izushi to pay my respects at a family grave, and stayed at Nishimuraya Shogetsutei in Kinosaki Onsen for the first time in a while. The room was spacious. At Kinosaki Onsen Station, there is a place at the tourist information center where they can store your luggage and deliver it directly to the hotel, so I was able to travel light—going to Toyooka and then on to Izushi. The hotel’s baths were also large, and I could relax. I also enjoyed visiting the public bathhouses; although it’s a bit far from the station, I appreciated that there is a shuttle bus. Dinner was delicious. Breakfast was a buffet, but this time I kept it light. There was a good variety of options. Next time, I’d like to come for crab. Thank you very much for your hospitality.

This was our first stay, and thank you very much for preparing such a wonderful room! Our family had a great time. Since we have small children, we really appreciated the valet service on hot days, and we were truly happy when your staff kindly helped carry our plates to the table at the breakfast buffet while I was holding my child. We were also able to transfer our breakfast vouchers to the lunch buffet at your affiliated hotel next door, which was very helpful—especially on days when we had to head out early in the morning—so they didn’t go to waste. The hotel offers excellent value for money and well-equipped facilities, and it’s a place I would gladly recommend to friends and acquaintances. Thanks to you, it was a very satisfying trip. We would love to stay again.

We had a thoroughly satisfying stay in every aspect—the Room, open-air bath, outdoor sauna, meals, and hospitality. The Room has high ceilings and feels like an extraordinary space with great attention to detail. Plenty of towels and drinks are provided, making the sauna and open-air bath very comfortable. At dinner, we enjoyed the meal in a magical atmosphere while receiving careful explanations of the ingredients; not only was everything delicious, but we could also feel the local pride, reminding us again how many great foods Mie Prefecture has to offer. Breakfast was a Japanese set meal in a separate building, and after the meal they kindly prepared coffee for us to take back to the Room. It was a wonderful Accommodation with impeccable service—we would love to return next time and try a different Room.

The Ryokan offers excellent hospitality, a clean and beautiful interior, and courteous service, resulting in a very high level of overall satisfaction as a Ryokan. In addition, as a dog lover, I was deeply impressed by how they accommodated us when traveling with our dog and how they treat dogs with great care and respect rather than “just as dogs.” The Facilities and meals were excellent as expected, and the Onsen was also outstanding; it was our dog’s first Onsen experience, but we were extremely satisfied throughout. It even felt like our dog’s paw pads became softer and their coat improved, so the Onsen benefits seem truly wonderful.

For this price, it’s wonderful to be able to stay right in front of Kita-Senju Station. The happy hour was also great. The loan umbrellas were very helpful when it suddenly rained. I will stay again.

Two nights for sightseeing. The location is perfect. Bunmeido Sohonten is just nearby, and there’s a great Italian restaurant close by as well. You’re also near Youme Town. It’s a good idea to check the parking in advance—I drove past it. Breakfast was delicious too. We had a wonderful stay. Thank you very much.

We thoroughly enjoyed our stay in this lovely room and indulged in the hot springs to the fullest. The water was wonderfully gentle, yet it warmed us through slowly and deeply—absolutely perfect. The meals were also a delight: each dish was carefully prepared with heartfelt attention, which made us very happy. In the evening, there was an event nearby where we could enjoy traditional performing arts at a local shrine, with complimentary shuttle service provided. The performances were truly authentic, and the stage was many times more impressive than we had imagined. We could also feel the community’s dedication and passion for preserving tradition and culture, making it an unforgettable, deeply memorable night. Even with other guests staying there, the inn remained quiet and serene—truly relaxing. It had been a long time since we were able to savor every aspect of a traditional hot spring ryokan like this. Unfortunately it rained during our stay, but seeing the rain-soaked moss in the garden from the open-air bath as drizzle fell softly was especially beautiful and left a strong impression on us. We would love to visit again in another season. Thank you for such a wonderful trip.

We used this for our annual family trip. My father had stayed here a long time ago, so it brought back great memories and we all got excited. The food was delicious, and we really enjoyed the Kero sauna and the pool. It was also nice that swimsuits were available to borrow! It seemed like the humidifier was broken... that was the only disappointment, but everything else was great.

It was a relief to see the people who had taken care of me before. Set on a quiet hill with great views, the staff were all cheerful and courteous, the Room was clean, the Onsen was relaxing, and the full-course meal was delicious—more than enough to be fully satisfied. Unfortunately it was raining when I left, but at checkout they lent me an umbrella and told me to take it home, which really helped. This is an Accommodation I would like to stay at again.

I got a little lost from the station, but the front desk staff gave me clear and polite directions, so I think I’ll be able to get there without getting lost next time. It’s almost directly connected via the Tokyo Station underground mall, which makes it very convenient. It was also great that there are plenty of convenience stores and restaurants around the Hotel. There was construction nearby, but there was no noise at all and it didn’t bother me. The complimentary drinks and amenities were of a very high standard, with an excellent selection that women in particular will appreciate. The Room was compact yet spacious, clean, quiet, and very comfortable. I stayed for only one night this time, but it was a good Hotel that I’d like to use again when booking Accommodation around Tokyo Station. Thank you very much.

I stayed in a single room for one night. The Room seemed to be convertible into a twin, with a sofa that could turn into a bed. I was slightly concerned about the futon stored under the desk, presumably for use when set up as a twin, but the Room was spacious, clean, and overall very pleasant. The fact that there was no unpleasant smell in the bathroom made it particularly comfortable. There was a system to notify guests of breakfast crowd levels, which I checked; however, there seemed to be quite a discrepancy between the display and reality (it showed "crowded," but when I arrived, more than half of the seats were empty). Being on the 7th floor might have caused some delay during my trip down. The breakfast selection wasn’t extensive but covered all key points and left me satisfied.

This was our second visit, and it was wonderful again. The cuisine, the room, the bath (the in-room hot spring), and everyone’s hospitality—everything was simply outstanding. It’s an inn that truly makes you glad you came back. Above all, the proprietress’s warm hospitality left a lasting impression. We were welcomed so kindly once again, and her attentiveness during meals and at departure made us feel at ease. It made us want to see her again, so we are hoping to visit next spring. We look forward to seeing you then.