Seluruh negara × Penilaian perkhidmatan pelanggan yang tinggi di Hotel·penginapan gaya Jepun - 13Halaman

We stayed at the accommodation to celebrate my mother-in-law's 60th birthday. When we arrived at the check-in time, the room we had requested in advance was prepared for us, which we truly appreciated. The staff's attentive and warm hospitality left a deep impression, and we were thoroughly satisfied with the beauty and comfort of the room. The onsen, with its silky smooth water quality, was among the best we've ever experienced. Additionally, both dinner and breakfast were meticulously prepared dish by dish, offering exquisite flavors that made for a luxurious meal perfect for such a special occasion. My mother-in-law was overjoyed and said she was truly glad to have come. It became a memorable stay that made this special day even more meaningful. With its quiet and serene atmosphere, impeccable service down to every detail—everything exceeded our expectations. Next time, we hope to enjoy a multiple night stay for an even more relaxing experience.

We had a truly relaxing stay. We had planned our sightseeing itinerary in advance, and when we shared it with the staff, they adjusted our breakfast time, arranged taxis, and even prepared our Room to match our schedule. Thanks to that, we could return to the Room between outings to take a bath and change clothes—making it feel like we were relaxing at home. The person who looked after us interacted with us at just the right distance—always attentive without being intrusive—and respected our time. They quietly observed what we needed and responded naturally, which made us realize what genuine hospitality really is. The meals were also outstanding. With every dish, we could feel the care and thought put into preparing it for the guest. Everything was delicious, and we finished every bite. The tableware was charming as well—each piece unique—and beautifully paired with the food. The Room was the perfect size for two of us. Since this trip focused on sightseeing, we chose a Room with a hinoki bath rather than an open-air bath, and it was wonderfully soothing. Drink refills and towel replacements were handled thoroughly, and they even prepared sweet potatoes as a late-night snack—we enjoyed them very much. The message that came with them also felt warm and thoughtful. We were impressed by all the small touches as well—the Shuttle Service to night kagura performances, plus cushions and shoe bags thoughtfully provided. After seeing the CDs and books in the Room, we decided that next time we’d like to stay not only for sightseeing but also to spend an entire day relaxing in the Accommodation. Thank you for providing such a comfortable space and time. It was truly a wonderful Accommodation—one that makes us want to return right away. That said… I hope it doesn’t become too hard to get a Reservation (laugh).

They highly recommended this Accommodation to friends and family, saying they were completely satisfied because everything—from the pool and other Facilities to all the equipment and supplies—was fully provided. They were delighted with the complimentary drinks and the cute amenities. They thanked us, saying they enjoyed it so much that they didn’t want to leave after seeing a beautiful sunrise. I’m also looking forward to my first stay in Building B later this month.

Pickup service The Room atmosphere—everything was wonderful. The food was absolutely delicious, and we were able to spend a lovely time; we were truly happy and had a great time. We also appreciate the attentive care from the staff. Thank you for making our Miyajima trip unforgettable.

We stayed at this Accommodation mainly for the teppanyaki. The cooking was performed right in front of us. The meal included oysters, shrimp, fish, and meat, and we ended up far too full. In the morning, we also enjoyed omelets and French toast made on the teppan, so both dinner and breakfast were delicious. The staff were kind and attentive. Thank you very much.

We had an incredibly fulfilling stay. From the interior and exterior design to the furniture, decor, fixtures, amenities, lawn, and open grounds, this was a wonderfully comfortable Facility where you can feel the attention to detail everywhere. The interior is unified in a calm design, with very high ceilings that create an airy sense of openness, allowing us to fully enjoy a special time away from everyday life. The vanity area and bathroom were especially spacious and impressive—made with high-quality materials and kept impeccably clean down to every corner. The amenities also felt thoughtfully chosen; for example, Aesop hand soap was provided at the sink. All essential cookware and appliances were available, so we could stay comfortably without any inconvenience. We even enjoyed handheld fireworks in the garden. The views of Mt. Fuji and the Southern Alps were also stunning—scenery you could gaze at for hours without noticing time pass. Most memorable of all were the wood-fired sauna and cold plunge bath. The wood-fired sauna was exceptional—enjoying it while feeling the flicker of flames, hearing the crackle of burning logs, and breathing in the scent of wood was truly special. Unlike an electric heater, it had a gentle heat that warmed us slowly from deep within and helped us relax completely. A large amount of sauna stones were thoroughly heated, so we could also enjoy pleasant steam from löyly. It’s an ideal setup that I would highly recommend even to dedicated sauna lovers. They added ice to the cold plunge bath multiple times for us, so we could cool down properly. Paired with the wood-fired sauna, it was perfect—we fully enjoyed every session. In the evening we enjoyed a BBQ, and we really appreciated that the owner prepared everything—from lighting the fire to setting everything up. On top of that, we received a generous gift of fresh vegetables grown by his wife. They were all rare varieties you don’t often see day-to-day, and you could feel careful attention not only in each vegetable but also in their labels and packaging. We tried them right away at our BBQ—especially the eggplant, which was unbelievably tender and delicious. Beyond how wonderful both the Facility itself and its location are, we were truly moved by the owners’ thoughtful hospitality as well. In this extraordinary setting—with beautiful views, a wood-fired sauna experience like no other،and BBQ—we spent a luxurious yet deeply comfortable time here. We would love to stay again. Thank you very much for such a wonderful experience.

It was my first time visiting Shirahone Onsen, and I’m glad I chose Yumoto Saito Ryokan. Everything was excellent. The service was attentive, the meals were carefully prepared and delicious, and the baths were clean and relaxing. The Room was a spacious Japanese-Western style room. It made me want to come back again!

Everything was comfortable. The staff, lobby, meals, Room, and bath were all clean and relaxing. The meals were thoughtfully prepared, and both dinner and breakfast were delicious. However, it would have been even better if there had been a dinner menu. At other places I’ve stayed, they compile the menus into a file for easy reference. The illustrated breakfast menu was great. I quickly framed it with my watermelon eraser stamp and displayed it in my living room. It looks wonderful in the frame.

Everything was thoughtfully prepared and truly delicious; the foie gras, in particular, was cooked in a way I’d never experienced before and was astonishingly good. The ayu was also expertly prepared and delicious, but I got too full to finish it all the way to the head, which was a shame. Next time, I’d like to come with a bigger appetite and take on the challenge.

This was my first stay. With only three groups per day, it’s a private pet-friendly Accommodation with a gentle, welcoming atmosphere. The cuisine was excellent, as you’d expect from a Ryokan—especially the sesame tofu and soba. Meals were served in a private dining room. Our dog happily ate the dog pizza. We stayed in the “Kuu-chan” tatami Room on the first floor, which felt a bit too spacious, but it was comfortable with no odors. The bath was a private reservable bath assigned to each Room. Since we visited in August, it was too hot outside to do much. We heard bears may appear around places like Enakyo Gorge. One downside was that a belly band (manner belt) is required inside the Room.

I made a Reservation because the riverside location seemed convenient for sightseeing. I chose the smallest Room, and it was fun in its own way. However, I hadn’t checked that the bed was a single, and since I move around a lot in my sleep, that was the only disappointment. The bath didn’t have many different types of water, but it had a nice atmosphere and I enjoyed it. What disappointed me was the pace of the meal service. I wanted to take my time, but it was too fast and we left after 40 minutes. Also, perhaps because they were not Japanese staff, there were a few moments when the explanations were unclear. That said, all of the staff were very pleasant and kind. I’d like to stay again during the winter illuminations. Thank you very much.

My spouse and I stayed on June 19. The building was old, but it was well maintained, and the courtyard after the rain in the morning was lovely. All of the meals were delicious, and we both finished everything. The staff were also very pleasant. We were able to visit Amanohashidate, which we had wanted to see for a long time, and fully enjoy Kyoto by the Sea. Thank you very much.

Everything was excellent. Thank you for accommodating my allergies at both breakfast and dinner. Every dish felt thoughtfully prepared, and I truly enjoyed the food. The Room was clean, and being able to smoke on the terrace made my stay very comfortable. The staff were all very kind and attentive, and the private open-air bath with its spectacular view as well as the in-Room open-air bath were incredibly relaxing—making it a wonderful holiday.

I felt a little uneasy on the way up into the mountains, but once we arrived it was a truly wonderful space—like an adults-only hideaway—and the staff were very kind and made us feel comfortable. The complimentary drinks were exceptionally well provided, and the meals were beautifully presented and absolutely delicious. We had a thoroughly satisfying stay.

I’d been wanting to visit for a long time, and I treated myself to a Multiple Night Stay solo to truly relax. I’m so glad I chose this place! I’ve stayed at many Hotels and Ryokans in Japan and abroad, and this has become one of my top three favorites. Everything used throughout the Hotel is carefully selected and meticulously maintained. The staff were warm and kind in such a natural way—it was genuinely soothing. And the food—absolutely unforgettable! I had all three meals here, and if only I had another stomach, I would have loved to try even more from the menu. There were plenty of fresh local vegetables; everything was truly delicious, beautifully presented with great taste, and above all, you could feel the chef’s love in every dish. It makes perfect sense that so many guests return again and again. It was hot in midsummer, but I rented an e-bike, rode to the beach, and went for a swim. Just as rumored, the water was crystal clear—the beach was stunning—and it left me feeling completely refreshed. I will definitely come back in another season. Thank you so much for such a wonderful stay!

I’d been looking forward to our stay and couldn’t wait after checking the website and YouTube beforehand. On the day, the owner couple welcomed us with warm smiles. In a cute, spotless Room, we enjoyed delicious homemade cookies, and I had a great time chatting with my son. Dinner and breakfast were just as described in the Review—fresh, tasty, and very satisfying. Our time with the cats was short, but we were truly happy. We were delighted to meet the kind owner and his wonderful wife with her lovely smile, as well as Candy, Myu, Yuki, and Haku. Sorry to our cat at home, but we’ll be back again. Thank you in advance.

The building is elegant and the interior is stylish—I felt excited from the moment I arrived. All the staff were consistently pleasant, and their thoughtfulness really came through, making the stay extremely comfortable. We traveled with a child, and they were so kind to our little one as well, which truly warmed my heart. The beer in the lobby was incredibly good—I couldn’t help but keep drinking it. Dinner was delicious across the board…especially the tuna and Wagyu steak!! I had high expectations, but it exceeded them. The staff were wonderful, it’s all-inclusive, everything was spotless in both the lobby and our Room, and the views were fantastic—honestly, I don’t think there are many Accommodations as lovely as this. If you’re traveling to Izu, I highly recommend this Accommodation. You’re guaranteed to have an amazing trip! I’m still thinking how I should’ve eaten more and enjoyed even more…haha! After checkout, I realized I’d left something behind and contacted them—they kindly shipped it to my home. It arrived the next day, and their quick yet courteous response truly warmed my heart. Thank you so much. Thank you for such a wonderful time!!!

I stayed using a wheelchair and asked for assistance, and your staff helped me with a smile, which was incredibly helpful. Thank you very much. The amenities were also well provided and excellent. I would like to stay again if I have the opportunity.

We visited for the meals and the Onsen. Both dinner and breakfast were delicious. The French toast at breakfast was especially outstanding! The Cold Stone ice cream was also very tasty. Since we went on a weekday, there were many older guests, and the Hotel was very quiet. The Hotel staff were kind, and we had a very comfortable stay. They also had board games, so we’d like to come again with our family. Thank you very much.

The front desk staff were wonderful! Even though we checked in after midnight, they kindly accommodated us. We stayed here the night before heading to Kusatsu Onsen. This time, our family used the Special Room. As soon as we entered the Room, it was incredibly spacious!!! The bathroom in particular was huge and amazing!! There were plenty of amenities, which was really helpful—and when we opened the refrigerator, there were complimentary drinks!! There were also cup udon noodles on the table for each of us!! The service was excellent and we were very satisfied! For this price, the Room size and service are more than enough. A truly satisfying Hotel!! We would love to stay again.