전국 × 고객 서비스 평가가 높은 호텔·료칸 - 13페이지

This was my first stay. With only three groups per day, it’s a private pet-friendly Accommodation with a gentle, welcoming atmosphere. The cuisine was excellent, as you’d expect from a Ryokan—especially the sesame tofu and soba. Meals were served in a private dining room. Our dog happily ate the dog pizza. We stayed in the “Kuu-chan” tatami Room on the first floor, which felt a bit too spacious, but it was comfortable with no odors. The bath was a private reservable bath assigned to each Room. Since we visited in August, it was too hot outside to do much. We heard bears may appear around places like Enakyo Gorge. One downside was that a belly band (manner belt) is required inside the Room.

I expected an older Accommodation, but the Room had been newly renovated and was very comfortable. The only downside was that the entrance is narrow. All of the staff were kind and greeted us with smiles, which made our stay very pleasant. I would like to stay at this Accommodation again if I have the chance.

Please remove your shoes upon arrival; guests generally walk around in socks. I loved it from that moment on! The room felt modern, was quite spacious, and very clean—so impressive. All-you-can-drink is available from check-in until 21:00. I don’t drink alcohol myself, but there was a great selection and my companion was very happy. I was a bit disappointed that the “milk” seemed more like a milk beverage, but there were plenty of other drinks. It felt wonderful to enjoy drinks while soaking in the footbath. For dinner we chose the top course, and it was my first time having such amazing meat!!! The salad bar was also very satisfying. The foreign staff member who explained everything to us seemed sweet and new at the job—I couldn’t help but want to cheer her on. Her smile was lovely! Not just her—everyone on staff was kind and had great smiles. There are two baths: the “Beauty Bath” and the “Health Bath.” The Beauty Bath is definitely more exciting. There were ReFa shower heads with a mist setting, and the hair dryers were Panasonic and ReFa as well. It was also nice that you can borrow shampoo. I’d seen reviews saying there wasn’t much for breakfast, but I was satisfied! The curry had a Japanese-style flavor and was delicious. The croquettes were great too—I ate a lot. I also loved being able to eat lots of cherry tomatoes at both dinner and breakfast (I wonder where they’re from). Maybe it just happened to be that way during our stay, but most guests seemed older, and since there aren’t many rooms overall, it felt calm and relaxing—which I really liked. I’d love to stay again. It’s also nice that you can play park golf—I didn’t try it this time, but maybe I should have!

I’ve stayed in many places, but this was the best. The Room was clean and well maintained, and the front desk staff were very polite and attentive. There are no meals provided, but they kindly recommended nearby restaurants. I definitely want to stay here again.

It was an absolutely amazing stay. I was truly impressed by the outstanding, well-equipped Facility that anticipated every need. The staff were very considerate with the luggage we sent in advance, prepared a pool for the children, and even when an accident happened, their first words were to check on us. Talking with friends around the barbecue, setting off fireworks with the kids under the sunset sky, and looking up at the stars late at night—every moment became a wonderful memory. My only regret is that because it was so hot, we couldn’t enjoy the outdoor facilities outside the cottage, such as basketball and the trampoline. We will definitely visit again next year. Thank you very much.

We came back for another stay. Above all, the home-cooked meals prepared by the hostess are truly delicious! The vegetables from their home garden, the rice, and each ingredient has its own story—you can really feel the care and attention to detail. Both the hosts and their welcoming dogs made us feel right at home. We’ll definitely be back!

I visited Shibu Onsen during the quieter period just after the Obon holidays. It was a very clean Onsen Ryokan, with the Room, amenities, and baths all well maintained. The level of service was just right, and I had a comfortable stay. As for the meals, I thought the adult dishes were good, but I wish there had been more creativity in the children’s meals. They consisted of fried foods such as sausages, frozen chicken, and French fries, and my child hardly ate any of it.

The Onsen with a view of Mt. Yufu from the Suo guest room is amazing, and we stay here every year. They welcome large dogs, and the service, meals, Onsen, and dog run are all excellent—this is an Accommodation where you can truly enjoy an escape from everyday life. We’ve stayed at most pet-friendly Accommodations in Oita, and this one is the best! One request: It would be perfect if we could sleep together with our pet.

My wife, our two children, and I stayed here as a family of four. The dinner course was delicious, and the sake recommended by the chef was excellent—I asked a special favor and they kindly let me have some. The breakfast course was also among the top three I’ve ever had. We had a wonderful time as a family and were very satisfied. We will definitely visit again.

Although the weather was poor throughout due to the typhoon, it actually made for an almost private stay. My daughter had seen it in a magazine and was looking forward to it, and it was just as relaxing as we had hoped. The hot stone spa, baths, and meals were all exactly as described in the magazine and brochures—nothing to complain about—but above all, the staff’s thoughtfulness was outstanding, and even with just one night we were able to relax both physically and mentally. I was coming down with a slight cold, so I truly appreciated the front desk lady’s subtle kindness and concern. The next day brought clear skies for the first time in a while, and breakfast while enjoying the wonderful ocean view was amazing. Thank you also for accommodating our request during the ride back to the station by stopping at a nearby popular bakery.

The bath and in-room dining were both excellent. This is an Accommodation we would definitely like to visit again.

While Accommodations with Onsen and breakfast and dinner included are wonderful, we were hoping for a stay that felt more like living locally. We stayed as a couple, and the simple layout—kitchen, dining area, bedroom, toilet, and shower—was impressive and made for a very comfortable stay. The owner’s mural was gentle and blended beautifully with the interior, creating a lovely atmosphere. We were told that in winter all rooms have underfloor heating so you can stay comfortable even in short sleeves, so we’d love to visit again in another season. There’s an OGINO supermarket nearby as well as a butcher shop; we enjoyed basashi and relaxed with Yamanashi wine (the kitchen knife wasn’t very sharp, but honestly it felt safer that way). Partway through our stay, the owner stopped by to check on us and shared stories about life at Lake Yamanaka—more than anything else, that became our favorite memory and made us feel at ease. It was a truly wonderful stay. Thank you very much.

As we entered the country that day from overseas and it was quite a distance, getting there was a bit challenging, but after actually staying there, we were truly satisfied. Our train was delayed and we missed the shuttle bus time, but you waited for us at the station, which really moved us. All of the staff were very kind and took care of us warmly and attentively throughout our stay. The food was delicious, the water in the large public bath was clean, and in the quiet, relaxing atmosphere we were able to unwind at our own pace. Our whole family had a comfortable and enjoyable time, and it became a wonderful memory. We would love to make time to visit again. Thank you very much for giving us such a lovely stay.

This was my second stay. The property feels relatively new, so it was clean, and the bathroom and other facilities were compact, easy to use, and very satisfying. Also, this time the Room had a toilet separate from the washroom, which was convenient. Thank you very much. As a suggestion, the extra bed felt quite narrow, so I would prefer a standard single-bed width. I also think it would be even more convenient if there were a mirror at the desk. (The bed width is listed on your website in advance, so this is simply a request.) I would appreciate it if you could consider these points in the future.

The breakfast and dinner buffets were outstanding and truly exciting. I was especially amazed by the wide variety of breads at breakfast. Everything was delicious, but I regret that I couldn’t try them all. We also enjoyed drinks and sweets in the lovely lounge, and the staff’s attentive service made our stay very comfortable. This is an Accommodation I would love to visit again.

The hotel and our room were very clean. All the staff were very friendly, and it’s a hotel I’d like to stay at again. Although the weather was bad during our stay, they lent us a dog stroller and a rain cover, which was a great help. Thank you very much. We didn’t get to meet the resident Golden Retriever, so we’d love to stay again.

We stayed here on a family trip with our 5-year-old son. The Hotel is surrounded by nature, and there are even tortoises, so just walking around the grounds feels very refreshing. Since we were traveling with a child, we went sightseeing in the morning, had a late lunch at the Hotel, and spent the afternoon swimming in the pool. It was convenient that we could step directly into the garden from our Room and that the pool was close by. We also appreciated being able to use facilities at the Renaissance Hotel—playing at the beach, enjoying a pool with slides, relaxing in an Onsen, and having tea in the lounge before heading back was wonderful. Having breakfast and lunch included—and being able to use them at the Renaissance as well—was truly appreciated!

The cuisine, Room, Onsen, and service were all excellent. It truly made us want to come back! At the end of our summer vacation, we made wonderful memories here and felt motivated to work hard again. We have stayed at other Accommodations in Ikaho several times, but Kogure is the best. Please continue your warm hospitality and bring comfort to many more guests.

We had a wonderful time again. I was truly happy and pleasantly surprised when you brought out a birthday cake for me. The food, the baths, and the staff’s service were all excellent, and even after six years, I’m glad we chose to stay here. We would love to visit again!

Both the in-room meals and the Onsen enjoyed while gazing out at the sea felt truly extraordinary. We could also watch the fireworks festival from the Room window.