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Toba Grand Hotel To the General Manager and all staff, Once again, thank you very much for providing such a high-quality, safe, and consistently wonderful stay, along with truly blissful hospitality. The thoughtfully prepared cuisine was astonishingly delicious, and my wife and I enjoyed a wonderful trip that left us genuinely satisfied. Each time we experienced your warm smiles and refined service, we felt deeply happy and thought, “We’re so glad we chose to stay here.” I was truly moved by what can only be described as a “happiness-producing Hotel” that brings smiles to guest after guest. What makes your Hotel so exceptional is your challenging spirit—never settling for the current appeal, but always striving to create new moments of inspiration. As a devoted fan of Toba Grand Hotel—and as “Donguri Captain”—please allow me to share a few ideas with heartfelt appreciation: 1) Extend lounge hours (until 11:00 p.m.) Spending time in that sophisticated lounge is truly special. If guests could enjoy complimentary drinks until 11:00 p.m., the evening would become an even more memorable experience. 2) Revitalize the retro game arcade & festival-style corner If an energetic “festival corner” were added to that nostalgic and welcoming game arcade area, it would surely become a signature spot where both adults and children—across generations—could have an amazing time together! 3) Seasonal limited-time “all-you-can-eat fruit” buffet feature For example, “all-you-can-eat strawberries” in early spring or “all-you-can-eat melon” in summer. Having seasonal highlight events at the buffet would help attract repeat guests throughout the year and generate even more buzz—I’m confident it would be a great success. Of course, I fully understand that your staff’s working environment and operational considerations must come first. With that in mind, I would be grateful if you might keep these ideas in mind simply as one fan’s dream of “how wonderful it would be if this became possible.” With Toba Grand Hotel’s potential—and the passion of your entire team—I truly believe you will continue to be the region’s undisputed number-one Hotel. Going forward as well, let us guests join hands with you—the General Manager—and all staff members to make this wonderful Hotel shine even brighter together.

I’ve stayed at several APA Hotels & Resorts, and I’m impressed every time by how wonderful the service is. The VOD includes recent movies (this time they already had the second part of *Wicked*!), the large public bath is spacious, clean, and relaxing, and the breakfast is luxurious and truly delicious. The Room is compact at 14 m², but because the bathroom area is efficiently designed, it feels more spacious than expected. Considering the reasonable price, I’m grateful for such a high level of service. Breakfast while enjoying the open view from the 40th floor was one of the best experiences I’ve ever had. The grilled fish was thick and perfectly tender, and even the broth served with their “beauty tofu” was delicious. There were so many great options—seafood rice bowls, clam ramen, smoked salmon, and more—that it was hard to choose, and it made me happy from the very start of the day. They also cleared plates promptly, which made everything feel comfortable. I had a wonderful stay. Thank you very much.

I stay here for about three nights around the same time every year, and the Hotel’s sincere hospitality never changes. They respond quickly even to minor issues, and their courteous service remains a consistent highlight. The well-rounded breakfast is another constant, as is the afternoon drink service—I'm impressed that they maintain such a high level of hospitality. I sometimes read Reviews of other hotels saying, “It wasn’t like this before,” but this Hotel never leaves me with that kind of disappointment. Overall, you can really feel the quality of this Hotel. It has everything that makes me want to choose it again for my next stay in Kobe.

Thanks to you, we had a wonderful trip. Spending a full day relaxing in complete privacy, without meeting anyone and without worrying about time, was truly a luxury. And the sushi dinner was outstanding—we couldn’t have been more satisfied. We felt genuinely refreshed and made wonderful memories. Thank you so much to all the staff.

The woman who greeted us upon arrival at the Hotel was exceptionally attentive, and her escort service was wonderful. The other staff members also paid attention to even the smallest details, allowing us to stay comfortably. In particular, the service from the international staff felt natural and kind, and it seemed overwhelmingly higher in quality than at other hotels. It reminded me once again that human service is even more important than the Facility or meals. Thank you very much for taking care of us.

I stayed here for the first time on my return to Hakodate after a long time, choosing it for its great access and high ratings. It’s conveniently located just steps from Hakodate Station, with the morning market right in front, and I loved the Room, the view, and the bed. The Onsen open-air bath was also wonderful. If you don’t need a lavish breakfast buffet, this Hotel is a great choice. One small point: I unfortunately didn’t like the coffee from the coffee machine in the 17th-floor lounge—it tasted surprisingly strong. Have the staff tried it? The lounge atmosphere is very nice, but I couldn’t fully relax there. It might be nice to have some refreshing drinks available after bathing. Tea bags for drinking in the Room were available near the elevators, but I would have appreciated drip coffee as well.

It was a wonderful, relaxing space. A wide variety of items were provided so guests wouldn’t be inconvenienced, and the thoughtful attention to detail was excellent. The bed was comfortable, and I slept well. The sauna, jacuzzi, and BBQ grill were also very easy to use. We had a Multiple Night Stay, and I was surprised at how well the amenities were replenished. The only disappointment was that the neighbors were being very loud until 4 a.m., which was noisy. Without that, it would be 5 stars.

My first long-awaited trip to Hagi, and this Hotel stands in a quiet town. Nothing flashy—simply the best in the most classic way. Every dish was delicious, and all the staff were kind and charming; my spouse and I were truly impressed. The bath was excellent as well. Above all, everything was spotless and impeccably clean down to the smallest details. We also appreciated the warm send-off at departure.

They assigned us the convenient Room we had requested in advance, and we were able to enjoy a comfortable Multiple Night Stay. It was fun to have a different roller blind from last time! Shinsaibashi and Namba are within walking distance—not too close, not too far. After walking around all day, we could relax and soothe our tired bodies in the bathtub. We also appreciated having a separate bath and toilet. Thank you for the thoughtful care from the Hotel staff. Thank you again for all your help on this trip. We will stay here again when we visit Osaka!

It all started with the courteous explanation from the front desk staff, followed by a luxurious dinner, a breakfast with a wide variety of dishes, and a spacious large public bath along with well-equipped hot stone spa facilities. Choosing “i+Land Nagasaki” was absolutely the right decision. We stayed here as a couple to celebrate our 38th wedding anniversary, and it became a wonderful memory. We’ll be sure to recommend it to our children as well.

Conveniently located near the station and featuring a large public bath, it was perfect for soothing my tired body after a long day of walking. I was very satisfied with the thoughtful services for women, such as being able to choose shampoo and conditioner and borrowing a hair iron.

Having stayed at Intergate Hiroshima before and knowing the lounge’s wide range of services, I decided to make a Reservation in Kyoto. Choosing the attractive breakfast plan naturally increased the price, but thanks to IKYU.com’s system that lets you use Earn Points right away, it ended up being cheaper than anywhere else. I was also surprised by how many points were awarded. On the day, I enjoyed coffee, sweets, wine, and ochazuke; the large public bath was very relaxing. The next morning brought smoothies and a delicious breakfast buffet. I was able to take my time exploring Kyoto and also enjoy a relaxing staycation.

The property was very clean, and both dinner and breakfast were excellent buffet meals. Above all, I was thrilled with the all-you-can-drink beverages, including alcohol. I would definitely like to visit again.

As last year, we stayed for two nights in a Junior Suite to celebrate our grandchild’s birthday. The forecast was wrong, and the sun came out all three days, so we were able to fully enjoy Iritahama Beach and the pool instead of Nabeta. The staff’s consistently warm hospitality made our stay even more wonderful. Breakfast was great, but on the second day some items changed, and our grandchild was disappointed that their favorite shigure-ni from the previous day was no longer available, so I rated it 4. We’re looking forward to visiting again next year. They say they’d like to stay three nights next time.

I stayed for two nights on a business trip to Kochi. Last time I stayed at a different hotel, but this time the deciding factor was having a large public bath. I used it four times in total—at night and in the morning. Compared with the in-room unit bath, it feels much more open and refreshing, and it really helped me recover from fatigue. I’d like to stay again. The meals were also delicious. However, when I checked your website this time, one thing caught my attention: I happened to find out about the public bath by chance, but the information is buried under the “Service Information” tab and doesn’t stand out. Since having a large public bath is a strong selling point for a business hotel, you might consider giving both the public bath and dining their own tabs so they’re more visible (just my unsolicited suggestion).

I wasn’t expecting much because I thought it would be just a typical business hotel, but the parking staff were kind from the start, and the check-in staff were also polite and helpful. The staff serving the late-night noodles and at the breakfast venue were polite and kind as well. The room wasn’t large, but it was clean, and the open-air bath was also clean and very relaxing. It’s a hotel that I feel could even charge a bit more. Thank you for taking care of us.

We stayed for two nights. The room was clean, and the staff were very kind. The amenities were well stocked, and I was especially happy to find ReFa items in the bath facilities. We also appreciated receiving amenities for our child sharing the bed with us—it was very helpful and a nice touch.

As last year, I stayed in the Castle Suite with my daughter. It’s a Room that any young child will absolutely love. It features two Kumamoto Castle-themed bunk beds, a slide, plenty of toys, Kumamon figures, an oversized TV, and a hinoki cypress bath. The refrigerator was stocked with complimentary drinks—both alcoholic and non-alcoholic—so while my child played, I could relax and fully enjoy some downtime.

I booked a single room, and I was pleasantly surprised by how spacious it was—more than I expected. Mount Iwaki was right in front of me, and thanks to the great weather, I enjoyed the view on both days. I’d love to come back to see the winter scenery as well.

We stayed here for a family trip. All of the staff were very welcoming, and we were truly impressed by the complimentary free-flow drinks service. The meals were just the right amount—not too much—and we enjoyed everything to the last bite. The sashimi in particular was outstanding! The Onsen water quality was excellent, and with the clear autumn weather that day, we felt completely refreshed in the open-air bath. Overall, it was a wonderful stay, but the only disappointment was the Wi‑Fi. The signal was extremely weak in the guest rooms, lobby, and all common areas, and it wasn’t usable in practice. Mobile reception was also poor in this location, so the weak Wi‑Fi felt like a serious issue; I regret that I couldn’t get my work done during our stay. Other than that, we were very satisfied with the service, food, and baths, and we hope the Wi‑Fi will be improved. Thank you very much.