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The Onsen was the best part—absolutely wonderful. The Room was clean and very functional, and both dinner and breakfast were delicious. I’d love to stay again as soon as possible, but there was heavy fog on Irohazaka with almost no visibility, which was scary. The expressway also had torrential rain with near-zero visibility, so I’d like to visit again on a clear day with good weather.

We stayed here for a trip to celebrate a 60th birthday. Not only were the Onsen, Facility, and meals excellent, but above all, the hospitality and service from the staff who assisted us were outstanding. It was disappointing that we couldn’t see Mt. Tateyama due to the typhoon’s effects, but we’ve decided that next time we’ll book a Multiple Night Stay and go to see Mt. Tateyama with its remaining snow.

We had a wonderful stay. Although the building is a bit old, it was clean and comfortable. The large public bath was not crowded, and it was kept very clean with frequent cleaning. It was also great to have a ReFa shower head installed. Both breakfast and dinner were excellent, and the grilled beef at dinner was surprisingly delicious.

I was truly moved by your warm hospitality. This is an inn I would love to visit again. Because it’s a bit far from central Tokyo, I had admired it for a long time but hesitated—however, having the chance to stay for two nights this time, I’m so glad I finally decided to come. Not only were the location surrounded by deep mountain nature and the atmosphere of the property wonderful, but the view from the famous standing bath was absolutely breathtaking. The cuisine and facilities exceeded my expectations, but what stayed with me most was the thoughtful care shown by all of your staff. When my mother became carsick on the way, you promptly guided her to our room and even handled check-in there; and when we brought a portrait of my late father to dinner, you kindly prepared a glass and even an appetizer for him as well—I was deeply touched. Thank you for such exceptional hospitality that truly warmed my heart. I will definitely return in another season.

This was my first stay. I found this Hotel online at short notice, but the 12:00 checkout and child-friendly breakfast appealed to me. The room was very clean and offered excellent value for money. The staff were also very kind and helpful. I would like to stay again. Thank you very much.

I stayed here last year and returned this year because the food was so delicious. Just like last year, both dinner and breakfast were excellent. The hot spring was spacious and very relaxing. The hotel’s hallway carpets and elevators had an elegant plum blossom theme, and the room was stylish and spotless—I was very satisfied. The udon included as an Ikkyu Diamond benefit was also delicious.

I’ve stayed here so many times that I’ve lost count, but this time I visited with my parents for my birthday trip. No matter when I come, the food is always satisfying, the Room is wonderful, and the Onsen leaves your skin silky smooth—nothing to complain about. Also, the light snacks in the annex lounge are exquisite, which makes me want to stay here again. They even celebrated my birthday, and it was a fantastic trip right to the end. This is an Accommodation that never disappoints no matter how many times I visit, so I’d like to keep coming back. Thank you for a wonderful trip!

It was a very enjoyable stay for our kindergarten-aged child. Both dinner and breakfast were full of foods kids love. They had fun making their own ice cream, and they could also bring chocolate syrup and chocolate toppings from a separate area to create their own pancakes. (We wished there had been pancake syrup in the kids’ corner.) The Onsen temperature was set low for children (it might feel lukewarm for adults), and our child stayed in for about an hour. The only downside was that the photos in the information showed a drum washing machine, but there wasn’t one in reality. Other than that, they offer lots of children’s activities, so I think it’s an excellent Hotel for families with kids. We’d like to come again in winter.

An excellent location just a 2-minute walk from Nakajima Koen Station. Beautiful views of Nakajima Park from the Room and a lovely view of the Hotel garden. Wonderful hospitality from the staff. The breakfast buffet was also outstanding. Everything exceeded my expectations.

Both the Room and the building were beautiful and felt very clean. The bed was especially wonderful—not only spacious, but also with just the right thickness and firmness. The pillows weren’t too soft either, so I was able to fall asleep quickly. When we arrived and went out to explore the town, three of us had sore legs and backs, so we were embarrassed to be walking with canes. At dinner, we were told that our table for the next morning’s breakfast buffet had been set at the closest, easiest-to-access spot. We were all truly touched. The food was delicious as well, and both breakfast and dinner were enjoyed at spacious tables with partitions from surrounding guests, allowing us to relax and chat at a leisurely pace.

I have been an IKYU Diamond member since before COVID, with two regular Accommodations—one in Ito and one in Enzan—and I had been looking for another place I would want to return to. It was hard to find one. At last, I found Akazawa Guest House. It’s an Accommodation you’ll want to visit again and again. My companion had a blister from sandals, but after soaking in the deep ocean water several times, we were amazed to notice on the third day that it had healed. Akazawa Spa is free of charge, and what I especially loved was that the private sauna is also free. We had so much fun with bowling, billiards, darts—everything—that staying two nights was absolutely worth it. Of course, the staff were wonderful as well. The foreign staff member who served our meals had a lovely smile, spoke excellent Japanese, and made our conversations truly enjoyable. We will be back again—thank you in advance for your continued hospitality next time.

Since my injury, we’ve been celebrating our birthdays here in a Room with an open-air bath. I love Onsen, but I was afraid to use large baths and had given up. Then, as a birthday gift for my husband, we came here, and using the bath in our Room helped me regain my confidence—so it has become our regular Accommodation ever since. It’s wonderful.

We stayed for two nights and three days during the Silver Week holidays in September, traveling from Aichi, and had a wonderful time. Before our stay, we contacted Yufuin Hana-yu by email to confirm details, and just before departure we also received a phone call with further confirmation. Thanks to this, my mother and our whole family were very satisfied. We especially appreciated the thoughtful consideration given to our meals and the in-room amenities. Although the weather was not ideal, the staff’s cheerful and considerate service made our stay very pleasant. We would love to stay again if we have another opportunity.

Whenever I travel to Okinawa, I always stay here. No matter when I visit, the staff’s warm hospitality makes me feel relaxed and at home. This time, we came for a family birthday, and it became a wonderful memory. It’s a Hotel where you can unwind with peace of mind, thanks to the consistently welcoming service that never changes in the best way. I’ve already made my next Reservation as well. I’m looking forward to staying again.

I stayed here with a friend I hadn’t seen in 10 years. Since it’s next to the Red Brick Government Building, getting around was incredibly easy. After going to make a Reservation at a conveyor-belt sushi restaurant about a 5-minute walk away, we were able to relax at the Hotel until our table was ready. It was also great that you can see the crowd levels for the bath and breakfast venue at a glance, making it easy to choose the right time. I felt the breakfast selection was slightly limited, but everything was delicious—I even went back for seconds of the clam chowder. They also offered Shine Muscat grapes in limited quantities; they were juicy and very tasty. The seafood bowl was excellent too! The rice is dispensed automatically, and since it looked like it might be a large portion, I chose Western-style vinegared rice for my seafood bowl. I was quietly thrilled that it came with eel as well! After checkout, luggage storage was locker-style, which felt secure. We could also relax comfortably in the lobby until it was time to leave. I’ll definitely stay here again next time!

I made the mistake of thinking I had booked the same Room as before, not realizing it had been completely renovated, and only noticed after entering. I hadn’t read the description carefully enough. It was my first time using a daybed, but it felt modern, and I’m satisfied with it in its own way. As for the in-room bath, last time it rained and we got caught in the rain while using the open-air bath, but this time it felt easier to use than before. However, adjusting the temperature is still a bit tricky. The meals were just as satisfying as before in both portion size and taste. Last time, simmered golden eye snapper was served at the end when I was already very full, so I couldn’t finish it, but this time it was served midway through and I was able to eat everything. That said, the seasoning of the spiny lobster dish didn’t quite suit two elderly guests like us. It felt overly elaborate and seemed to mask the lobster’s natural flavor. For us, something simpler like sashimi or simply grilled would have been better. Our attendant was a foreign national and did their best to explain each dish clearly, which we appreciated; casual conversation might be difficult though. It seems that staffing shortages have reached Hotels as well. We were impressed that you greeted us right as we drove in upon arrival and saw us off at departure—service that remained just as attentive as last time. If we have another chance to visit Izu, we would like to stay with you again. Thank you very much.

Everyone we interacted with—at the front desk and in the dining area—was attentive and made us feel at ease. We were able to relax during our stay. We also really enjoyed the egg-over-rice, which we could try with a variety of soy sauces. It was excellent.

Thank you for your continued support. All of my Accommodations on this trip were in the Via Inn group. Because of the low rate and my travel schedule, I stayed at Iidabashi for just one night. Iidabashi has become almost my regular Accommodation, but this time I noticed that when lying in bed, airflow from the air conditioner or ventilation blows directly onto my throat and nose due to the Room layout, and since staying at Iidabashi my throat has not felt well. Even in the middle of summer, I tried turning off the air conditioner, but it didn’t help. The Room layout itself seems exactly the same as Rooms I have stayed in many times before and never found bothersome; however, the Room photos on the Reservation screen appear to show a slightly different layout, so I wondered if there are Rooms with a different setup. I would like to stay again during exam season as well, so I hope you can improve this. Another thing I noticed compared with other locations is that it feels slightly far from the station—crossing Sotobori-dori is more tiring than expected. The desk is large and easy to use, amenities are well stocked, Wi‑Fi works at other Via Inn properties once set up once, the staff will handle check-in even if you don’t use the self check-in machine, and having an Inageya next door makes Iidabashi very convenient. I will stay with you again.

All staff were very kind and welcoming, always with a smile. Since it was extremely hot, I really appreciated that the air conditioning was running well when I entered the front desk area at check-in in the evening. There was a welcome drink, and while the Hotel grounds seemed small, it was perfect for us as we were only staying overnight after sightseeing—compact and comfortable. Recently I often choose places with a large public bath, but this time there was a semi-open-air bath, so I could relax without worrying about anything and recover from my fatigue. They had a full lineup of ReFa products; outlets, cables, and towels were provided in two separate areas; it was eco-friendly with no plastic bottles; the alternative cups were easy to use; and there were water dispensers on each floor. I didn’t use them, but it also seemed possible to do laundry and drying. There is a small rooftop area where you can see Sakurajima—I was truly impressed. Great value for money, clean and well maintained, with an excellent location—this is an Accommodation I would definitely like to stay at again. Thank you very much for your hospitality.

With construction starting in September, and since we can only travel on weekdays, this was our last stay of the year. The food, the baths, and the Room were wonderful—and above all, the staff’s hospitality was exceptional in every way. What impressed us most this time was how you remembered what we discussed during our previous stay about how to serve chilled sake, and then made it happen exactly as promised. We were able to enjoy it deliciously right to the very last sip. Your prompt response truly surprised us and made us feel that you are always thinking of your guests. This is a special place for us. We are deeply grateful for this encounter, and we sincerely look forward to seeing everyone again next year.