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Our family of four stayed here. Dinner featured local cuisine we had never tried before, which was a fun experience and absolutely delicious. The Hida beef steak was very tender, with sweet, rich fat—highly satisfying. There was a minor issue with the air conditioner, but we truly appreciate your sincere and attentive response. Our whole family enjoyed both the Accommodation and the streetscape of Hida-Furukawa. We would love to stay again.

I’m truly sorry for having to rush you due to our circumstances, but the meal was absolutely wonderful—everything from the tableware and presentation to the flavors. I only wish we could have enjoyed it more slowly. My son also said he definitely wants to visit again, so next time I hope we can invite my daughter and her husband and come together. We stayed in a Room on the 3rd floor. I can go up and down stairs normally now, but when my knees were bad, stairs were not possible for me. It may be a bit difficult for guests who need a cane.

I visited after a mountain hike. At check-in, we were offered only a cold hand towel, with no tea or sweets, and were shown to our Room. The Accommodation is small, but it felt clean throughout, including the Room, so we were able to stay comfortably in that respect. There was also complimentary beer service, but it was a bit disappointing that it was served in a cup rather than a mug or glass. The bath uses mineral spring water and has no taste or smell. I didn’t notice anything in particular while soaking, but after a while my skin felt smooth. Also, as time passed my body warmed up nicely, so it’s a good bath. As the Reviews said, the meals featured plenty of Toyama ingredients. Both dinner and breakfast were delicious, but I think the dining experience would be even better with some explanation of the dishes. That said, during the meal the staff member in charge only said things like “Here you are” and “I’ll clear these,” which felt a little impersonal. I could hear another staff member serving the table behind us saying things like “Would you like more rice?” and “Would you like seconds?”, so it may depend on each person’s approach—but I wished for slightly more guest-focused service from our attendant. I was also concerned about there being cameras installed in several places; it felt somewhat like being watched. If they were placed more discreetly or with more consideration, it might feel less uncomfortable. Overall though, I think it was a good Accommodation.

A hotel where both people and pets can relax. Meals are served in the room, allowing you to enjoy them at your own pace without worrying about others. The feast was so abundant that it was hard to finish, but everything was delicious. Even though we were full, we couldn't waste it and managed to eat it all. The room had an open-air bath, and there was even a bath for dogs, which surprised us. We've stayed at various hotels that allow pets, but this one had the best food, rooms, and staff service by far. We definitely want to stay here again!

I stay here on the last day of every trip, and this time again I used it on the final day of my 10-day journey. The food was exceptionally delicious, and the bath had wonderful spring water quality—I was completely satisfied. I think Umegashima will get even hotter from here, but please keep up the great work. I’ll visit again, so thank you in advance.

I stayed here in the middle of an extreme heat wave. The Room was Japanese-style, with a round table and floor cushions. Wi-Fi was available. The futon was already laid out. It didn’t feel old-fashioned at all and was very clean. It’s an out-bath style, but there is a single-person bath right next door. There may not be many Rooms, so it never felt crowded and I could use it without any trouble. Breakfast was very lavish: classic items like grilled salmon, miso soup, rice served in an ohitsu tub, teppan-yaki on a ceramic plate, dessert, cassis vinegar drink, yogurt, and even soft drinks at the end. It was almost too much. The location is a bit far from the ferry terminal, and convenience stores are also near the ferry terminal, so don’t forget to shop beforehand. I’d like to stay here again when I visit.

We stayed here for a family trip to celebrate my seafood-loving husband’s retirement, on a friend’s recommendation. Everyone was very satisfied with the surprisingly generous boat platter of sashimi and the seafood dishes. The Room felt a bit small for four people. The sink area in the Room was also small, so it might have been better to use the shared facilities outside. The tatami bath was wonderful. Because there had been cancellations due to the typhoon, we were the only guests, so my daughter and I were able to soak and relax at our leisure. It was amazing. We received warm and pleasant hospitality, and we would definitely like to stay again.

It felt like a cozy, homey hidden retreat, and we were able to relax at a very leisurely pace. Dinner was served in small portions, but each dish was carefully prepared, and we enjoyed a delicious meal that left us completely satisfied. Breakfast was beautifully presented in small bowls and felt just right for the morning, but we were surprised when grilled kama (fish collar) was served—though it was absolutely delicious. The owner and hostess were wonderfully warm and welcoming, which made our stay truly comforting.

We were highly satisfied with everything—the Room, the Onsen, the atmosphere throughout the building, the service, and the meals. Since there were three of us this time, we booked a quadruple Room. Usually the third person ends up on an extra bed, but here it was a proper spacious bed, so we could truly relax. The entire building is covered with tatami mats, so you can walk anywhere barefoot or in socks and feel relaxed as if you were at home. It was also fun being able to choose a colored yukata. In addition, several types of pillows were placed in the hallway on each floor along with pillowcases so guests could choose—this really felt like exceptional hospitality. The process of taking the slope car to reach the Accommodation was enjoyable as well, and everything about how we were guided was smooth—we really felt how good the service was. The meals were delicious and thoughtfully prepared, making them visually enjoyable too. We also had a dedicated staff member who carefully explained that no allergens were included and provided detailed guidance about each dish—their attentiveness was outstanding. It was truly a wonderful stay.

The bathroom and toilet were separate, and the view of Kobe’s downtown from the bath made it feel like a semi-open-air bath—it was truly wonderful! There was no noise at all, so it was very quiet and I could relax comfortably. Breakfast was on the top floor with an amazing view, and I felt great lounging on the stylish sofas! The Chinese rice porridge was delicious, and I was happy there were lots of side dishes to go with it. Having roast beef in the morning also felt luxurious—absolutely fantastic. With direct access from the station and an affordable supermarket right below the Hotel, everything was convenient and comfortable.

This was my third stay. It was my first time visiting in summer, and the lush greenery outside the window was very soothing. There are many international staff members, but everyone works hard and it never feels out of place. This time, I ordered cake and coffee to go from the café lounge, and I really appreciated how a Japanese staff member carefully packed the cup in the cake box so it wouldn’t tip over—such thoughtful attention to detail. I’ll be back again. Thank you very much.

I’ve stayed at many Accommodations where I thought, “This looks different from the photos on the official website…,” so I tried not to expect too much, but I was completely satisfied with everything. The Room was spacious and clean, and the in-room toilet had been renovated—large and comfortable. The footbath was also very relaxing. Both breakfast and dinner were buffet-style and delicious. The staff were all very pleasant as well. By chance, there was a summer festival nearby on the day we stayed, so we enjoyed Bon dancing, food stalls, games, and even a small fireworks display. I would love to stay again. Thank you very much.

I have been staying at Comfort Hotel Hiroshima Otemachi for over 20 years. The room was kept very clean, the breakfast was just right, and I was able to relax. I would like to stay here again during the Flower Festival next year.

The property offers excellent access by train, bus, and taxi, making it very convenient.

Highlights Recap: A Thoughtfully Attentive Stay Experience Unbeatable proximity to the airport: After a long journey and a full day of shopping, the last thing you need is more time on the road. This hotel makes the most of its airport convenience, allowing you to drop your luggage quickly and settle in with ease before your flight the next day. Spacious and peaceful private space: The moment you open the door, you’re welcomed by an impressively roomy layout. Unlike many compact city business hotels, the suite-style design here offers a reassuring, home-like sense of comfort. A quiet night with excellent soundproofing: Despite being close to major transport links, the room’s sound insulation is outstanding. The night stays truly quiet—no disruptive noise—making it easy to enjoy deep, high-quality sleep. Comfortable amenities and thoughtful details: From soft, skin-friendly bedding to well-appointed bathroom fixtures, every detail reflects genuine care for guests—so you can fully unwind and enjoy a moment of relaxation before heading out.

Last year, I stayed here with my parents, who use wheelchairs, and we were truly well taken care of. I wanted to bring them to the Onsen they love while they were recuperating, and we chose this place because the Room had a bath and it was barrier-free. The Room was very relaxing, and the food was exceptional—my parents kept saying how delicious it was as they ate with such joy. Late at night, my father and I also enjoyed the ramen snack service and ice cream together. After that, my father passed away, so this year we stayed again in his memory. At dinner, you kindly prepared a set meal for him with rice and miso soup among other items. I was deeply moved by this unexpected gesture and couldn’t hold back my tears. We displayed his photo, shared memories of him, and enjoyed the meal. The Facility is wonderful, but above all else, thank you for your heartfelt hospitality. I would love to stay again!

The great-value discounted Plan caught my eye, so I decided to visit. When I arrived, a staff member came to greet me and guided me to the parking area and reception, which made me feel very reassured. The Room had been renovated and I was very satisfied. The hot-spring tour was fun, and I especially enjoyed the rose bath. There was plenty of food as well—I’ll definitely come again.

This was my first stay. The views of the Chichibu townscape from both the Room and the dining area were wonderful. In the main building, Rooms on the 2nd floor have a roof below that reduces the sense of openness, so I recommend choosing the 3rd or 4th floor if you stay in the main building. For dinner, I had a Japanese-Western kaiseki-style course; since the price difference is minimal, I personally preferred it over the buffet. Overall, it’s a Hotel with great value for money.

The Room was spacious and had a sofa, so we could relax comfortably, and the bath was wonderful—like a stone bath. If I may mention just one thing, since pets are allowed and there is a small garden, it would have been even better if it were fenced so that small dogs could run around. Of course, even without that it was more than good enough! We would love to stay again.

After checking out, I took the Shinkansen departing Toyama Station at 7:43. Since the breakfast buffet starts at 6:30, I thought I would only have about an hour to eat, but it was fine. The salmon ochazuke was delicious. When I asked to store my luggage before check-in, I was able to use a locker near the entrance—free of charge and with a PIN code that you set yourself. There is a laundry line above the bathtub, which was convenient. Note that the air conditioning is centrally controlled throughout the Hotel. They also have a library selection of books, but since I received a morning newspaper, I ended up focusing on that instead.