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Since we started traveling as a family, we often visit Kinugawa and Nasu, and we always stay at Hotel New Shiobara. This time was also Hotel New Shiobara. Since becoming premium, it has become even more comfortable. Above all, our children really love this hotel. The buffet meals, the baths, and the overall atmosphere inside the Hotel are all excellent. The newly opened lounge is also great. We plan to stay here again whenever we visit Nasu. Thank you as always.

When I stayed in a single Room last time, the location was excellent, but I felt the walls were a bit thin. This time I used a twin Room by myself, and since it was spacious, I didn’t notice the thin walls at all and had a very comfortable stay. There were more than enough amenities and towels, and personally I also appreciated the sofa, table, and plenty of power outlets. A shower booth was fine, but it would have been even better if there had been a bathtub as well. If I had to mention one thing, there weren’t many trash bins considering the size of the Room, which was inconvenient. That’s about the only downside. The luggage storage after checkout was very helpful, and with convenience stores, restaurants, the subway, and JR all nearby, it’s extremely convenient.

The service was excellent, and all the staff were courteous and attentive, making our stay very comfortable. Both dinner and breakfast were satisfying, with great portions and quality. The Onsen was especially enjoyable—the open-air bath felt wonderful, the water quality was great, and we were able to relax and fully enjoy it. As for the Facility, some areas felt a bit dated, but everything was kept clean, and overall we had a comfortable stay. With such high satisfaction in service, meals, and the Onsen, this was an Accommodation we would gladly stay at again if given the opportunity.

I arrived at Niigata Station close to 11:00 PM and headed to the Hotel after getting off the Shinkansen; it was very convenient with easy access from the station. Both the lobby and the Room were clean, and I have no complaints. I left early the next morning, but checkout was as simple as putting the key in a box, with no procedures required. It’s a Hotel I would like to use again.

We stayed to celebrate our wedding anniversary. We had dinner at the Hotel’s Chinese restaurant. Although we did not mention our anniversary when making the Reservation, a member of the Hotel staff informed the restaurant, and they prepared an anniversary plate for us. The food was also excellent. The breakfast buffet was delicious as well, with a wide variety of options, and we were very satisfied. We also used the pool and fully enjoyed our stay at the Hotel. We would love to stay again if we have the opportunity.

I stayed here with my daughter. Both welcome drinks were delicious, and after a long day of walking we were exhausted, so we ended up having second and third refills without thinking. The Room was comfortable, and we were able to relax and rest well. Breakfast was also delicious—I ate too much.

This was my third stay. I’ve stayed in a twin, a double, and a twin again, and this Room was my favorite. The first time was on the railway side, the second time on the opposite side, and this time it was on the city side with a view of the station and Mores. (For some reason this time, the refrigerator was as large as one for home use—it held a lot, and I was happy that the freezer compartment was also big.) It’s fun to see different scenery from the window each time. I really like the comfortably firm bed, pillows with adjustable height along with cushions, complimentary water service, and the pleasant hospitality from your Hotel staff. Thank you always. I’d love to stay again next year.

The location is close to the station, and there is a partnered parking option, so transportation access is excellent. Since our room faced the station side, we couldn’t see the harbor, but depending on where you sit in the restaurant, you can see naval ships. It was fun to take a naval port cruise from the shopping mall right in front of the hotel, so I wish we had booked a bay-view room. A great feature of the room is the large refrigerator with plenty of freezer space, which is convenient for storing souvenirs or food you want to eat in your room. There was also a microwave, though we didn’t use it. You can hear a little train noise, but it didn’t bother us and we slept well. We appreciated that the rates don’t spike even on Saturdays. The staff at both the front desk and restaurant were kind and helpful. Thank you very much.

We were very satisfied with every aspect of our stay, including the meals, the bath, and the staff’s service. The meals offered a wide variety of dishes and were delicious—we were truly pleased. The bath allowed us to enjoy the excellent water quality unique to an Onsen, and we had a relaxing, soothing time. All staff members were courteous, making our stay comfortable. We would definitely like to stay again if we have the opportunity.

I stayed at this villa with a sauna once before and loved it, so I came back for a second week in a row. This time I booked the day before and was able to stay for nearly half the price compared to last time. I really like the villa—it feels private and quiet. I also fully enjoyed the open-air hot spring bath with a view and the sauna. Kujukuri Beach is also just a 2–3 minute walk away, which is great. I’d love to stay again.

We stayed here for hiking in Yuzawa in early autumn. It is located between Echigo-Yuzawa Station and the ropeway, which was very convenient for us as we were using public transportation. Since we were traveling with a small child, the Plan that guarantees meals in a private dining room was the deciding factor. We were able to enjoy a relaxed meal for the first time in a while without worrying about those around us. The staff were also kind and attentive to our child. There are two baths each for men and women, and they switch between morning and evening, so it was great to be able to try different ones. One disappointment was that dust had accumulated on the hair dryer in our Room. We also appreciated the warm consideration, such as providing children’s toys even for the in-room bath.

This was a wonderful inn, just as the reviews said. Although the facilities are old, everything felt clean throughout, and it was very comfortable. The baths in particular were so good that they alone made me want to come back. The view of the Hakuba mountain range from the open-air bath was so soothing that I could have stayed there forever. Soaking in the indoor bath fed by natural hot spring water eased my fatigue, and I slept soundly through the night without waking even once. Breakfast and dinner were buffet-style with Japanese, Western, and Chinese options; not only did they cook beef steak and white shrimp tempura right in front of you, but there were also many dishes thoughtfully prepared using healthy local ingredients, which I really appreciated. I was also impressed by how quick-thinking and pleasant all of the hotel staff were. It’s a hotel I definitely want to visit again.

It was great—the public bath wasn’t crowded, and the water quality was excellent. There wasn’t a good place to meet in the lobby, but it couldn’t be helped. Thank you.

An oceanfront location right in front of the sea, delicious meals, and a private open-air bath in the Room made our stay extremely satisfying. This Hotel is highly recommended for trips with your dog.

We slept comfortably even as a couple! Breakfast was healthy, and the unique menu felt fresh and different from anywhere else. If I could make one request, I’d love to have options like natto or eggs. There were also various complimentary drinks available during our stay, which was perfect for a coffee lover like me. Thank you very much.

The Room, baths, and meals were all wonderful. Both the in-room bath and the private Kashinoki-no-Yu Onsen were excellent. When I mentioned that the handle on the bath basket had come off, they responded immediately. As for the food, when I told them I have gout and can’t eat pork, they adjusted part of the meal. Every dish was delicious, and you could really tell how carefully everything was prepared. The soba was also great. All of the staff we spoke with in various situations were very pleasant, and it truly became a memorable trip. The view from the Room was amazing as well. There was a light mist over the mountains, and we enjoyed the beautiful scenery. It rained at night, but that actually made it even more relaxing with the sound of rain—I didn’t feel disappointed at all even though it rained. The American who traveled with me was impressed by everything and happily said they will definitely come again! I rarely write a Review no matter how much I travel, but Tsuruya was truly outstanding. If you’re considering a trip to Gunma, this is an Accommodation I would highly recommend—so I decided to write this Review. Next time, I’d love to enjoy the winter scenery along with the Onsen and meals. We will definitely visit again! Thank you very much.

The view from the Room feels like you’re in Okinawa or even Hawaii. The bath with an ocean view was amazing, and the toilet was surprisingly impressive. The spiny lobster sashimi at dinner was outstanding. The spiny lobster miso soup for breakfast and the freshly grilled dried horse mackerel were also very delicious. We’ll definitely be back.

It’s a Business Hotel close to the station, with a large public bath, and the breakfast is delicious—overall, I think it’s very good. Maybe it was just by chance, but I was a bit surprised because the sound of doors closing—from the floor above or the neighboring Room—echoed loudly. Also, what may have been the sound of drawers was very loud as well. Since it didn’t continue, it didn’t bother me after that. I was able to rest well and had a comfortable stay. If I have another opportunity to visit Yanagawa, I’d like to stay here again.

Great value for money, and although our stay was short, we were satisfied.

The check-in staff greeted me with a pleasant, genuine smile, and their service made it clear that the company’s hospitality training is excellent. The Room key is a type where you enter using a 6-digit PIN, so once you remember it, it’s convenient when going to the bath since you don’t need to carry anything except a towel, and it also feels secure from a safety standpoint. The Room was small for one person and was mostly taken up by the bed, so doing desk work would be a bit difficult, but if you’re just there to sleep, it was spacious enough. However, I have lower back pain and needed a firmer mattress; my back hurt slightly in the morning, so unfortunately it didn’t suit me. You can choose your preferred pillow next to reception, but I don’t usually use one so I didn’t take advantage of this. I love Onsen and used it three times during my one-night stay; by the second time I could feel benefits strong enough to moisturize my dry skin, so I was satisfied. I would have liked a few more hot dishes at the breakfast buffet. There were several kinds of bread available. The tomato dressing for the salad was delicious. There weren’t many side dishes overall, but considering it as breakfast, I also felt it was sufficient. Overall, with good service, cleanliness, an Onsen on site, and breakfast buffet included at this price range, I think this is a Hotel I can confidently recommend. One thing to note is that there aren’t any restaurants within walking distance from the Hotel for dinner, so you’ll likely want to drive somewhere or buy food in advance for peace of mind. Also, alcohol isn’t sold at the Hotel; if you plan to drink in your Room, I recommend purchasing drinks beforehand.