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The bath: It would have been better if it was cloudier, but I’m still satisfied. The scale was not working properly, but I apologize for not informing the front desk. Meals: They were delicious. Room: It was small, but I appreciated the handmade cheesecake. The Shuttle Service was also helpful. Thank you!

I stayed in a Japanese-style room. There was a microwave and kettle, and I could relax as if I were at home since I could soak in the bathtub. It was very convenient with a convenience store next door where I could easily buy snacks. If I had to mention something, it would be that the hairdryer could have been more powerful. Check-out was easy as all I had to do was drop the key in the post box. I would love to stay here again if given the chance. Thank you!

This was a trip for my spouse and me, and it was our first time staying here. There is a wedding venue on site, and the twin Room was spacious. The bathtub was also large and easy to use. Breakfast is a Japanese set meal, and it was delicious. We even had seconds of rice with raw egg. It turned into a wonderful trip.

Stayed here for the last night of a 3-night trip to Shiretoko. The new wing's Japanese-style room was clean and well-maintained. Meals were more relaxing compared to other hotels, and dishes like simmered fish were incredibly delicious. Buffets can feel hectic! The Onsen bath, though showing some age, provided a calm and enjoyable experience. The staff were cheerful and left a great impression. I would stay here again if I visit this area!

This was my first stay (2 nights, 3 days). Since it has only been a few months since opening, everything was clean and the Room was simple. Check-in was smooth, which was great. When I first entered the Room, I was a little confused because there was a closet in the middle of the Room. Also, the switches for the lighting and curtains were on the wall and hard to figure out at first, but design-wise it wasn’t cluttered at all, and I really liked it. The bathtub in the Room felt a bit too large (it takes time to fill with hot water). Since there were many things I didn’t understand, I ended up calling housekeeping several times. I heard that guests can use the fitness gym and pool, so I brought my shoes, workout clothes, and swimsuit. It would be nice if the gym had a few more machines. The pool is 20 meters long and the water temperature was slightly warm, making it easy to swim. The breakfast buffet had a wide variety of options, including locally sourced dishes, so I was satisfied. At check-out, the concierge arranged for me to be driven to Sapporo Station in one of the Hotel’s cars, and it ended up being three very fulfilling days.

I want to eat Hida beef! I want to enjoy sake while watching the snow! I want to relax in an onsen! All my wishes came true. I was satisfied with everything: the food, customer service, onsen, overall cleanliness of the property, and the warm atmosphere. I will use it again.

Around noon, I dropped off my luggage, and they kindly allowed me to check in once the Room was ready. There was a wide variety of breakfast bread and drinks, and everything was delicious. I appreciated it because I’m hesitant to use the kettle in the Room. However, there was a strong smell—whether it was in all Rooms or lingering from the previous guest—which was the only disappointing point.

Close to the station and convenience store. The Room is clean. Shampoo, conditioner, toothbrush, and slippers are provided. Breakfast was delicious. Even on the 8th floor, the shower had strong water pressure, and it was quiet without outside noise.

The room was very cold... I had a multiple night stay, but the room was not cleaned. Furthermore, there was no linen exchange. I had to go to the front desk myself to receive new ones. It's a shame that the service doesn't match the great location...

The Room felt a bit small, but for me as an exam taker, it was a space where I could focus. However, the breakfast portion was small.

The reason for choosing Tsuruyaryokan from among several properties was that the room had an open-air bath and it was right in front of the approach. My honest impression after actually staying there was that it was very good. The male staff who guided us were really pleasant and kind. Also, the food was very delicious, with a quantity so large that we couldn't finish it, which left us very satisfied. If I have the opportunity to visit again, I would definitely like to use your property.

The hotel was close to the station, and although it was a twin room, the beds were spacious and comfortable. I think it would be nice to have a complimentary drink service.

There was a review stating that the reception staff could not speak Japanese, but that was not the case—they were very proficient in Japanese. While most of the guests might be foreigners, Japanese guests can also stay here with peace of mind. However, regarding luggage, there is no key lock or similar security for the storage area, so it is recommended to take precautions against theft at your own responsibility.

The building itself is old, but I had a pleasant stay. I will use it again next time.

We stayed for 3 nights and 4 days. The Room was clean, and it had a Nanoe care device, a hair dryer, a washing machine, a dryer, a microwave, and a foot massager, making our stay very comfortable. Just one thing: the fire alarm went off at night. I believe staff responded, but we would have felt more at ease if we had been told what caused it to keep sounding. Other than that, everything was great!

Because reviews were so mixed, I entered the Hotel feeling a bit nervous. The parking was close, the Room amenities covered the basics, the bedding was fluffy, and the Room was clean. I can see that opinions may differ about the bath and toilet, but I had no issues. The unit bath was indeed small, so I used the showers in the public bath. I would like to stay here again when visiting Omuta. Thank you for your hospitality.

The Room is small, but I was able to stay without any issues. It’s conveniently located near the station. I would have liked a cup provided for drinking beverages.

The terrace was spacious, and the late check-out time allowed us to enjoy a relaxing morning sipping coffee while gazing at the sea. The room was clean and perfectly sized for two people. However, we felt a bit hesitant about using the jacuzzi on the terrace, so we decided not to use it this time. As mentioned in other reviews, parking was quite challenging, especially since we had an MT car, which made it a bit more difficult. Other than that, everything was wonderful. It made us want to stay longer next time! We also appreciated the coffee, tea, snacks, and popcorn provided—they were such a nice touch. Thank you for giving us such a lovely experience!

We used a 4-person Room with three people. All the front desk staff were very kind, and the Room was spacious, so we had a comfortable stay. We also appreciated that the bathroom and toilet were separate, but since there was no changing area, we weren’t sure where to change. We’re not particularly shy, but it would be nice to have something like a curtain for privacy. Other than that, we were satisfied.

I have stayed here several times. When checking in at the Hotel, I was assisted by a male and a female staff member. Both were very kind and made me feel at ease. When we arrived at our Room, we couldn’t remove the key, so we thought it might be broken and contacted the front desk. The male staff member came very quickly to help us. It turned out to be our mistake, but he kindly and politely showed us how to use the key properly. It was a great help. The female staff member also kindly explained where the parking lot was. When we left, she even came outside to see us off. We had a very pleasant stay and would definitely like to stay again.