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On my first trip to Toyama, I stayed here for two nights during a 4-night, 5-day visit. I chose this Hotel for its convenient access to the trolley train, the wide variety of Toyama local cuisine, the table tennis, and above all, the incredible view from the Room. The Room was even better than I imagined—wonderful and very comfortable. We were lucky with the weather, so we could clearly see the trolley train, and I was moved every day by the beautiful scenery outside the window. The Onsen was somewhat busy at times but still within an acceptable range. The water left my skin feeling smooth. A small issue came up at dinner, but the way it was handled was truly heartfelt. They even gave my son some fireworks, which added something special to our family time together. It’s impressive that their response made me feel not only that it canceled out any inconvenience, but that it almost happened for a reason. I have great respect for the manager who assisted us. Everyone at this Hotel was wonderful—even down to each greeting from staff members. Thank you to the Shuttle Service driver for taking us back and forth to Unazuki Station so many times! And thank you as well to the woman working at the bar counter in the buffet venue for teaching me how to make a recommended delicious drink! Also, thank you for writing a letter for my son—he was deeply touched. He brought it home as a keepsake and is treasuring it. Toyama Prefecture has so much depth—I found many more places I want to visit. After entrance exams are over, I’d like to come again in autumn. This time I debated between a Deluxe Japanese-Western style Room and a Western-style Room, and chose the Western-style one. The Room was amazing, but now I’m curious about the Japanese-Western style too—choosing next time will be exciting. Beyond just the view, as a woman I was also impressed by how high-quality the hair dryer in our Room was. Such great attention to service detail. Is it the same hair dryer in every Room? My hair felt so silky afterward. If there’s one request: I’d be happy if there were women’s amenities in each Room (or at least amenity sets in deluxe Rooms). Some guests may want light makeup after using the Onsen as well; having an amenity set would make an already perfect stay even better. We used this Hotel as our base while sightseeing around various places. Next time I'd like to stay three nights. Thank you very much for everything!

Above all, the location is excellent. The Red Brick Warehouses are just nearby. You can walk to the Mt. Hakodate Ropeway station, and it’s also a quick taxi ride. There is Ramen Ajisai right in front of the entrance. The bath was clean, and the hair dryers included Panasonic and Dyson. We were also able to try out different shampoo and conditioner. After the bath, there were probiotic drinks and ice pops. We enjoyed salmon roe at breakfast and were very satisfied. My husband especially enjoyed the desserts. We’d love to stay again.

This large 11-story resort suddenly appeared as we drove along a rural mountain road. The building was clean and didn’t feel old at all. The Japanese-Western style Room was also very practical. The Onsen is a simple hot spring, but both the indoor and outdoor baths are spacious. At the back of the large open-air bath, there were various small tubs that looked like they had bath additives in them, which was fun in its own way. Meals were served buffet-style in a large restaurant. There was an incredible variety of dishes, and there was quite a long line in front of the Western food counter. It seems great for families with children to enjoy dining, but for older guests it’s hard to eat that much and tiring to walk around, so I wished there had been a set menu option. As a Diamond member benefit, we received a full-size bottle of sparkling wine and finished it, but it was too much for just the two of us as a couple. It would have been nice if we could choose something like two cans of beer instead.

I stayed with my mother in her 80s. A Resort Hotel in the forest—we were able to relax quietly and take our time. The lobby, arranged with stone and wood, had a dignified, substantial atmosphere. The Room had plenty of indirect lighting, which felt very calming. However, if you want to read, it would be better to have a reading light. It was also nice to have a bath in the Room. The sulfur hot spring left my skin feeling smooth. At bedtime, the sound of running water was slightly noticeable. Both dinner and breakfast were beautifully presented, and everything was delicious. It was also great that drinks were complimentary in the lounge. There is a large window in front of the counter, so you can feel close to the trees and nature outside. The staff were kind and very pleasant as well. I’d like to stay again.

Outstanding hospitality—this is a wonderful Hotel! When my elderly father choked on a piece of steak at the restaurant, the staff rushed over immediately and supported me as I helped him, and thankfully he was fine. To the staff member who ran to us in that critical moment, I would like to express my heartfelt gratitude once again. And the food is incredibly delicious! Each dish is rich in flavor and makes the most of the ingredients. Even my father, who had choked, finished all of his remaining meat, and our whole family enjoyed the desserts as well—everyone agreed they were delicious. I often hesitate to travel with my elderly parents who require nursing care certification, but we were able to stay together in one Room for four people, and this Hotel made me want to bring my parents again. We will visit again when we have the chance. Thank you very much.

I stayed here on the day of the Nagaoka Fireworks Festival. Even though my Shinkansen arrived late, you came to pick me up, which was a great help. Also, being able to use the large public bath 24 hours a day was perfect for soothing my tired body. Staying at NASPA New Otani made this a wonderful trip. Thank you very much.

My mother and I stayed for one night in August 2026. After we arrived, we were shown to the larger Room. We truly appreciated this unexpected kindness. The garden was beautifully maintained, and we thoroughly enjoyed a relaxing time there. Every dish was delicious, and the portions were just right—not too much. The cuisine was classic and seasonal. After the bath, we went to the lounge, where there was a wonderful selection of art books and magazines, and the complimentary drinks were excellent. The mountain views and garden from there were so beautiful that they made us forget our everyday fatigue. The service felt just right—neither too close nor too distant. Since it was drizzling the next day, we were also grateful for the service of being driven to the Hakone Open-Air Museum. One suggestion: it would be even better if the labels for the shampoo and conditioner in the bath area were easier to understand (other older guests also seemed confused). I would love to visit your new Accommodation near Mt. Fuji as well. Thank you very much.

Choosing a Hotel a little away from Sapporo Station was absolutely the right decision. Every staff member provided outstanding service. A perfect 5 out of 5 is well deserved. I will definitely make a Reservation again when visiting Sapporo. Thank you for the wonderful space.

It was a wonderfully relaxing space, with no TV or music—almost completely cut off from the outside world. The meals were delicious, and you could really tell they were carefully prepared using local ingredients. The rice was so good I ate too much; at dinner I couldn’t finish my portion, and at the staff’s suggestion they made it into onigiri for a late-night snack. After my bath, when I got a little hungry, it was great to have those small onigiri to enjoy. I also really appreciated being able to sit in a lovely chair in the lounge and freely enjoy soft drinks or alcohol along with light snacks. I’d love to stay again.

This was my second stay here. For this trip, I had a live show in Tokyo and Disneyland the next day, so I debated choosing a Hotel closer to Chiba. In the end, I stayed here because it’s close to Haneda Airport for my outbound flight, and getting to Disneyland the next day is also quick by bus from Haneda. Even though it’s near Haneda, stopping by the Hotel just to store luggage would have been inefficient, so I used lockers at the nearest station. They were inside the ticket gates, which made everything very smooth. I checked in after the concert and enjoyed the curry. Being able to have a warm meal is comforting and a much-appreciated service. There’s also a convenience store nearby, so the location is great—good conditions and excellent value for money. Thanks to that, it turned into a wonderful trip.

Excellent service! The Room was very clean! We will stay again! Thank you very much!

I visited after a live show in Nakameguro, so it was late and I didn’t have a chance to check out the surrounding facilities. However, it was right by the station exit, so even though it was raining, I arrived quickly. My daughter lives in Tennozu Isle, so I was able to visit her in the morning before my 11:30 gathering. The location is very appealing, and I’d like to stay here again when traveling solo in Tokyo.

It was a wonderful Accommodation. We were very satisfied with both the bath and the meals, and the staff were very kind. We had a relaxing stay. The Room was spacious, and we were able to unwind comfortably.

Stayed for one night. I couldn’t hear noise from the neighboring rooms and slept well. I wasn’t sure how to do the self check-in and had forgotten my room card, but the wonderful concierge helped me. It’s close to the station, and there are plenty of shops nearby, which was very convenient.

I stayed here a year ago. Last time, there was a water outage early in the morning, so I couldn’t use the toilet or even wash my face—it was very difficult. This time, I’ll write a proper review. First of all, thank you very much for accommodating an additional guest at short notice on the day. The extra bed was absolutely fine. The Room was spacious, had a great view, and above all was very clean. The large public bath was also wonderful. I could relax in the small room with massage chairs as well. My top recommendation is the breakfast. It’s on a completely different level from nearby Business Hotels—excellent. The value for money is outstanding. I honestly can’t believe you can stay at this price. It may be slightly more expensive than nearby Business Hotels, but I was very satisfied. I’m sure I’ll stay again next time. That said, the gym area is modest, and there were times when the Wi‑Fi connection was unstable. Still—yes, absolutely—I will stay again. Thank you very much.

We stayed on a Plan with breakfast included. There were children’s toys, and the dog characters seemed fun for our child to look at. It’s very close to the outlet mall, and the view from the breakfast venue was wonderful with the ocean in sight. This is a Hotel we would definitely like to visit again.

It was a very clean Room! It was a bit small, but the price was affordable, so I was very satisfied. It was my first time having the front desk on the top floor, and there was a balcony, which was wonderful! The view was amazing! I would like to stay again! Also, I’d like to take this opportunity to express my thanks. I accidentally left my smartphone at the entrance on the first floor, and I’m grateful to the person who brought it up to the front desk on the top floor. Thank you very much!

My first time in Beppu Onsen. Everyone provided courteous service, and I was completely satisfied with all the Onsen facilities. If I had to mention one thing, as an older man I couldn’t figure out how to use the hair dryer. All the meals were delicious, but I would have been happy if there were a few more Kyushu-style dishes. If I have a chance to visit Beppu again, I’d like to stay here again. Thank you very much.

We were completely satisfied with everything—the Room, the meals, and the Onsen! We truly appreciated all the accommodations made for my nephew’s allergies. The kids also found lots of stag beetles and made wonderful summer vacation memories. It looks like this will become an annual tradition.

Breakfast was buffet-style for sides such as drinks, beer, and salads (there was also curry). For the main dishes, you order via a QR code—various kinds of toast and more—and you could order as many items as you liked. Everything tasted great, so choosing the breakfast-included plan was absolutely the right decision. However, it was disappointing that scratches and peeling were noticeable in places like the hallways, walls, and elevator corners. Still, even taking that into account, I’m glad I stayed here. (The location was also convenient—across from Euglena Ishigaki Remote Island Terminal and close to Ishigaki City Public Market.)