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The staff were very kind, and we had a pleasant stay. They were also friendly to our dog, and there was a larger toilet suitable for male dogs. Please note that dogs are not allowed on the human beds, so it’s recommended to bring your own bedding for your pet. Next time, I’d like to try the sauna as well.

Thank you for having me for one night. The Room was clean, and the price was reasonable.

Right in front of Lake Toya, the view from the Room is outstanding. The Facility is old, but it is kept clean. There is no open-air bath, but the Onsen is free-flowing from the source, with a perfect temperature that lets you soak for a long time. The staff provided very pleasant service. We could see fireworks from the Room for about 20 minutes starting at 20:45. They were incredibly beautiful and amazing. It was an affordable stay, and we enjoyed a free-flowing Onsen straight from the source and even got to watch fireworks—I'm glad we stayed here on the last day of our Hokkaido trip.

It was a shame that the dishwasher was broken, but everything else was well stocked and the stay was comfortable. There was only enough toothpaste for 1–2 uses, so I had to buy some; if you’re staying two nights or more, it’s better to bring your own. It’s great that the sea is close and you can watch luxury cruise ships arrive and depart, and it’s also very convenient to casually drop by nearby restaurants and small shops. We also visited Shabu-an several times for breakfast and dinner during this trip, and we’re grateful to the staff for their kindness. Everything was delicious.

The Onsen was excellent. Reasonably priced and the meals were decent, it's a Hotel I would like to visit again.

It was closer to the station and the outlet mall than expected. We originally planned to cycle to Old Karuizawa Ginza Street and Kumoba Pond, but it was within an easy walking distance while browsing shops along the way. The pension’s bath was spacious with plenty of hot water, so we could stretch out and relax—it felt wonderful. Thanks to the bath, even though we walked a lot, we didn’t feel tired the next day. The bed (narrow and firm) wasn’t very comfortable, but otherwise we were satisfied. Also, all of the staff were very pleasant and left a great impression. Good value for money and highly recommended.

I was very satisfied, but I would be even more pleased if usage until 6:00 PM were possible.

Stayed for one night, and it was clean, simple, and perfectly fine for just staying overnight. However, there is nothing much in the surrounding area. It’s about a 20-minute walk to the nearest station. This location might be convenient if you’re traveling by car and it fits well with your itinerary—for example, if you plan to take a ferry to Shimabara the next day. By the way, Tamana Station is two stops away.

Close to the station, well-equipped Facilities, and reasonably priced. The stairs to the Room are steep, so moving luggage was difficult. Noise from the upstairs neighbors was noticeable. Other than that, I had a comfortable stay.

I stayed here on a weekday getaway, and in a word: it was amazing! I definitely want to stay again. First of all, I was impressed by the Room—it’s two-story (I’d never stayed in one before, so it felt really special). It was great that the dining area and the place to relax were clearly separated. The entrance is set up so you don’t run into other guests, you can park where you can see your car, and you can even see Mt. Fuji. The meals—from dinner all the way to a late-night snack—were carefully prepared, and I kept thinking, “How full are they trying to make me?” while happily finishing everything (lol). There were other things that impressed me too, but I’ll leave them out. I just wished checkout could be 11:00 so I could relax a little longer. Thank you very much!

The reception staff provided excellent service.

I chose this Hotel because I was on a business trip and needed to stay within a tight budget. I’m not sure if it was due to the season, but around Gotemba Station there were only a few Hotels that fit my budget, including this one. The building itself felt a bit old, but the room was very clean. One thing to note is that the Hotel apparently doesn’t have an elevator, so if you’re assigned a room on the 3rd floor and have heavy luggage, it could be tough. The room had amenities like a razor and toothbrush, and it also came with an air purifier and hair dryer—convenient features you’d expect from a Business Hotel. There also seemed to be water dispensers on each floor, which was very handy when I wanted drinking water. Also, the shampoo and body soap were “tea” versions (tea shampoo? tea body soap?), which felt like a nice touch given that this is a tea-producing area. It didn’t seem strongly scented like tea, so if you’re curious, it might be worth trying.

It’s probably quite old. The air conditioning is centrally managed for the entire building, and the HVAC noise was a bit noticeable, but overall it was well maintained and generally clean. The bed in the Room I stayed in was a semi-double size and very comfortable, and the bathroom/toilet area was also spacious. Breakfast wasn’t a buffet, but it was more than sufficient. This time I stayed for two nights, and it made for a great trip.

I stayed here for a Multiple Night Stay during my trip to Nagano. Even though I arrived much earlier than planned, the front desk staff kindly assisted me, which was very helpful. The Room was spacious enough for a family, and since it was just the two of us as a couple, we could really relax. Because the location is up in the mountains, it was quiet and cool at night, and I slept well. Breakfast was buffet-style with a sufficient variety. Since I stayed multiple nights, I had breakfast twice, and I appreciated that the selection changed slightly. There are vending machines for drinks and ice cream inside the building, as well as a small shop, but there are no convenience stores or restaurants nearby. If you choose a Plan without meals or plan to have light food and drinks in your Room, I recommend shopping before arriving at the Accommodation. I also had a Plan without dinner, so the front desk staff told me about “Madarao no Yu,” located a short way down the hill. Thank you to all the staff for their kind hospitality—this was my first Multiple Night Stay, and I had a very comfortable time.

It feels like a dream to have enjoyed such a wonderful sensory experience so close to home. We stayed here for a family birthday, and despite making many selfish requests, the staff responded to everything with smiles, for which we are truly grateful! We thoroughly enjoyed staying in the dome tent we had always dreamed of. We would love to visit again. It was an exceptional one-night stay. Thank you very much!

I originally made a Reservation for a solo touring trip, but two friends decided they wanted to join. Perhaps because it was a Japanese-style room, the staff kindly accommodated the additional guests, so we switched to a drive trip by car and had a great time together. We were very satisfied with both dinner and breakfast, and my friends were happy as well. I would love to stay again if I have the opportunity.

I am a resident of Okinawa. We stayed as a group of 5, and the accommodation was very spacious, clean, and absolutely wonderful! There were restaurants and convenience stores nearby, so we had a very comfortable stay!! However, regarding the parking lot, it was listed as "parking available" at the time of reservation. But in an email sent one week prior to our stay, we were informed that only one parking space was available. Since there were no coin-operated parking lots nearby, it caused some inconvenience. If a coin-operated parking lot is added nearby, it would be truly perfect!!

Food Customer service Excellent responsiveness Everything was good. I’d like to stay again.