JW Marriott Hotel Tokyo

I suddenly had some free time, so I made a same-day morning Reservation. I arrived early to use the spa, and when I asked at the front desk, they told me my Room was already ready—lucky me. At luxury hotels, I usually expect service to be pleasantly understated, but here every staff member was truly kind. They approached me right away and offered suggestions beyond what I asked for—excellent hospitality. The Room was beautifully put together with great taste, and the bed was very comfortable. The spa was also wonderful. The executive lounge was quite crowded and there was a bit of a wait, but they could notify me by phone, and both the view and the food were great. Since it was that time of year, there were many families with children, so it felt a little noisy at times. However, there are time slots when children are not allowed in the pool or lounge, which gave me good options when I wanted to relax quietly. It turned into a fantastic staycation—I’d definitely like to come back again.

The Room we stayed in was one of the more affordable options, but we were surprised that the Facility was comparable to—or even better than—suite Rooms at other Hotels. The automatic curtains and the Neorest toilet made everything stress-free to use. The staff at the drop-off area were kind, and valet parking was smooth and easy. Thank you as well to the turndown staff for preparing everything so neatly. The lounge and other areas were crowded, but every staff member provided excellent service, and we were satisfied to have stayed at a first-class Hotel. The plain croissant was delicious, so we’d love to come back for it again!