THE SCENE Hamanako

All the staff were cheerful and kind, making our trip even more enjoyable.The Hotel was a little hard to find, but the Facility was more than sufficient for pets. In the morning, we took a walk down the stairs from the dog run and found Lake Hamana—it felt wonderful.We also enjoyed an excellent full-course meal.As for the Room, it was unnecessarily spacious for us as a couple, so next time we may choose a smaller Room.In such an elegant setting, sipping complimentary sparkling wine alone in the lounge in the evening while looking out at Lake Hamana and the sunset was pure bliss.This is a Hotel we would definitely love to visit again.

I stayed with my puppy. This is the Hotel my previous dog loved. I had decided that our first overnight stay would be at this Hotel. It has been over a year since my previous dog passed away, and it was probably more than two years since our last stay. Even though it had been quite some time, thank you for your kind thoughtfulness toward my previous dog. You even prepared an offering meal for him (there was a small mistake in the kanji, but that just made us smile). At checkout, you also gave us an offering as well. I was so moved that I couldn’t stop crying. In fact, during our second stay with the puppy last month there was a small mix-up; when I wrote about it in a Review, you responded immediately and I truly appreciated it. I feel embarrassed that I quickly wrote a Review about my complaint, yet delayed writing this thank-you Review for what you did for my previous dog. I am very sorry. The hospitality and Facilities—everything—are wonderful at this Hotel. We will definitely visit again. Thank you very much.