카와즈 역 × 고객 서비스 평가가 높은 호텔·료칸

The free-flowing natural Onsen was amazing. In particular, the “Isaribi” Room with a scenic open-air bath was exceptional—soaking while gazing out at the ocean was truly special. I was also impressed to be served a whole grilled splendid alfonsino. The Room was very clean and comfortable, and my one-night, two-day stay left me feeling refreshed in both body and mind. A wonderful Accommodation I’d love to visit again.

This was our second stay, and even though we arrived nearly two hours later than planned, thank you very much for welcoming us so kindly. Both the Room and the bath were very clean. We were a bit concerned about mosquitoes given the season, but effective measures with a wonderful fragrance were in place, so we felt completely at ease throughout our stay. The sound system in the loft theater room was excellent—it truly felt like being in a movie theater. We were also shown to a private dining room, which allowed us to relax and enjoy the delicious food at our own pace, almost like in-Room dining. All of the staff were courteous from start to finish, and we had a truly wonderful time. We would love to stay again. Thank you very much for everything.

The food was truly delicious!

The elegant building and stylish interior lifted my spirits the moment we arrived. Every staff member was consistently kind, and their thoughtfulness really came through, making our stay extremely comfortable. We traveled with a child, and they were so gentle and welcoming to our little one as well—it truly warmed my heart. The beer in the lobby was delicious, and I couldn’t help but have more than I planned. Dinner was wonderful across the board—especially the tuna and the Wagyu steak!! I had high expectations, but it exceeded them. With such lovely staff, an all-inclusive plan, a spotless lobby and Room, and beautiful views, it was simply perfect. I don’t think there are many Accommodations as special as this. If you’re traveling to Izu, I highly recommend this Accommodation—you’re sure to have an amazing trip! I’m still thinking how I should have eaten and drank even more to fully enjoy everything… haha! After checkout, I realized I had left something behind. When I contacted them, they kindly shipped it to my home right away. It arrived the next day, and their quick yet careful support truly warmed my heart. Thank you so much. Thank you for such a wonderful time!!!

I had a wonderfully relaxing stay at a comfortable pace. It was quiet and spotless throughout, and the Onsen was incredibly open and wonderful. Every meal was deeply delicious. The staff were also very pleasant and welcoming. I feel as if both my body and mind have been refreshed. I can hardly believe how reasonably priced it is. Thank you very much. I will definitely return.

All the staff provided excellent service. The meals were delicious, featuring mainly local fish, including sashimi. The coffee mill was a nice touch as well. We will visit again.

We stay here every summer with our family. It’s been about six years, since our oldest child was around three. They remember our children and know our family’s food preferences, so we always have a wonderful time. Playing in the pool with the kids has become a yearly tradition, and it’s been great to see how they’ve grown each year. We’ll be back again next year—thank you in advance.

Thank you very much for taking such great care of us. The open-air bath and toilet in the Room were very clean, and we had a comfortable stay. We were also surprised that even the indoor bath was an Onsen. As we traveled with our grandchild, the pool was wonderful and our grandchild was delighted. Since this time was only a one-night stay, everyone was very disappointed, and we are thinking of staying longer next year. Although one of us became unwell, thank you sincerely for your attentive support. The Facility is new, yet it is a wonderful Accommodation that preserves traditional Japanese hospitality and service.

Although it’s a bit far from Shimoda Station, they offer not only a Shuttle Service from the station but also a Shuttle Service to Sotoura Beach. If you plan to relax nearby, you won’t feel inconvenienced at all even without renting a car. There is a complimentary drink bar inside the property, and it was great that we could even enjoy beer and highballs. The pool is also available, and all the staff were very kind and helpful. What stood out most was the excellent service for children. They handed out “Rock-Paper-Scissors Rally Cards,” and if kids won three times against staff members, they received fireworks. At night, we used them to have fun on the beach, and our child was absolutely delighted. Just as the Reviews we checked in advance said, this really is a wonderful Hotel. If we have another chance to visit Shimoda, we would definitely stay here again.

I learned about this Ryokan through a friend’s recommendation and decided to stay here. The view from the Room and the open-air bath was amazing, and that alone made me very satisfied. Both the Room and the baths were thoroughly cleaned, so I was able to spend my time comfortably. The private open-air bath and dining in a private room also allowed me to relax, which was wonderful. Towels were freely available in the women’s open-air bath. These days, most Onsen or Hotels provide only a minimal towel set, but since I used the baths several times during my stay, I truly appreciated this service. The staff were kind as well, and overall I was extremely satisfied with everything. If I had to mention one small disappointment: dinner was very delicious and generously portioned, but there were several times when I couldn’t understand what was being explained about the dishes. Also, the timing of the main grilled dish felt a bit off—it was served as just meat after we had already finished both rice and all other dishes—so I wondered if that timing was intentional. It made me hope that Japan’s uniquely attentive hospitality and services will not be lost. That said, everyone’s warm service and thoughtful attention were truly excellent. I would love to stay again. Thank you very much.

This was our first time staying as a family of six. We stayed in the annex, and the building was clean and a great environment for families with children without worrying about noise. The bath was spacious, and we loved that it had free-flowing natural hot spring water. The Onsen pool was also large, and the kids really enjoyed it. The night pool had a magical atmosphere as well. It turned into a wonderful trip.

We were truly satisfied with both the meals and the Room! We stayed in a Room with an open-air bath, and the Onsen was incredibly relaxing. It was wonderful to be able to soak anytime without worrying about the time! The staff member who served our meals was very kind, and even in the morning, he shared helpful information before we headed out. He also saw us off until the very end, and we are sincerely grateful. It made for a truly wonderful trip. This is our No. 1 Accommodation we want to stay at again.

Thanks to the warm and courteous service, I felt at ease throughout my stay. The location is very convenient if you are traveling by car. For guests arriving by train, a Shuttle Service was also available to Shimoda Station. Because I have many food allergies, I chose a Plan without meals. However, the Accommodation staff kindly recommended local restaurants, and we were fortunate to get a Reservation. I was able to enjoy an outstanding simmered kinmedai (splendid alfonsino), which was absolutely delicious. The young international staff were wonderful as well—their smiles were lovely, their Japanese was excellent, and they worked with great dedication. As someone who can only speak Japanese comfortably, I truly respect them. The bath was also fantastic: the Izu stone in the indoor bath glowed a beautiful blue, and its soft texture felt very pleasant on the skin. The night view of Shimoda Port and the sunset outside the window were stunning. Thank you very much for taking such good care of us.

My third visit in three years. Everything was wonderful, including the meals, the Onsen, and the room. The service level has not dropped at all since three years ago; if anything, the cuisine felt even more refined, and I enjoyed it thoroughly. Dining while looking out over the fresh green garden and having coffee after the meal allowed me to spend a truly exceptional time that can only be experienced here. Thank you to all the staff.

The kids’ meals and amenities were excellent, and the Facility environment was wonderful for keeping children entertained. The kids’ room is open 24 hours, so even children who wake up early and are full of energy could enjoy themselves to the fullest. When our older grandchild fell ill on the second day, you were a tremendous help—preparing gentle-on-the-stomach meals and promptly taking care of the bedding. The adults who enjoy drinks also thoroughly enjoyed the all-inclusive plan. We would love to visit again. Just one request: we would feel safer if an additional lock for access to the open-air bath and footbath area could be installed higher up as well. Our 4-year-old can unlock doors on their own, and we felt anxious about them accidentally stepping out onto the terrace and potentially falling into the river. Thank you for considering this.

The staff struck just the right balance, and both the meals and the soothing hot spring were wonderful. It was a fantastic free-flowing bath with no chlorine smell. We enjoyed an affordable stay, drank plenty of beer, and were treated to Shuttle Service by car—truly a luxurious time. Thank you very much.

The infinity Onsen was wonderful. It was the perfect temperature, and my husband and I stayed in for two hours. Since Onsen are usually separated by gender, I’m usually alone wherever we go, but this was the first time we could enjoy an Onsen together. The buffet didn’t have a huge variety, but the individual sashimi servings were very delicious, and for someone my age it was more than enough. This is an Accommodation I’d love to stay at again.

I stayed for a refreshing getaway. It was conveniently located just steps from the station, so check-in went smoothly. I mistakenly made the Reservation under a male name, but thank you for kindly accommodating us and preparing the Room afterward. We could see the ocean from the Room, and it was very quiet both inside and outside, allowing us to relax in peace. The open-air bath in the guest room was at the perfect temperature, and I enjoyed it five times during my stay. The meal was excellent—the sashimi platter was especially luxurious and delicious. The recommended abalone we added was large and thick; since it was steamed and grilled, it had a pleasant firmness without being tough, making it easy to eat. It was truly delicious with melted butter on top. Thank you for your attentive service from check-in to check-out. I would love to stay again.

Due to the typhoon, train service to the nearest station, Izukyu-Shimoda Station, was suspended. After we contacted the Accommodation, they came to pick us up at a station where trains were still running. A welcome drink (including alcohol) was also prepared, and we felt relieved when we finally arrived. Above all, the meals were outstanding—we truly enjoyed the seafood. We are grateful for their thoughtful care in every way.

You can see the ocean from the Hotel Room, and if you walk a little way down the slope, the sea is right in front of you—perfect for picking up a coffee at a convenience store and relaxing on the beach. Dinner was plentiful, featuring simmered golden eye snapper (a bit sweet for our taste), spiny lobster, abalone, and more. It was also nice that we could use a voucher to choose items such as tempura, seared bonito, or dessert. There was an Onsen as well as an open-air bath, and we enjoyed them many times. Breakfast was buffet-style; the freshly grilled dried horse mackerel was especially delicious. They also had organic coffee, which we enjoyed. Thanks to the staff’s thoughtful attention to detail, our stay was very comfortable.