Kawazu Station × Highly rated for customer service and hospitality at Hotel·Ryokan

I was in Atami for work for the first time in a while, and I wanted to enjoy an Onsen, so after looking around I chose this place. From Atami Station to the nearest station, Imaihama-Kaigan Station, it takes about 1 hour and 30 minutes via the Ito Line and Izukyu Line, and it’s about a 3-minute walk from Imaihama-Kaigan Station to the Ryokan—very convenient. Rather than a typical Ryokan, it truly feels like a hideaway, just as the name Ittoan suggests. The lighting is kept slightly dim, creating a calm atmosphere. Dinner was served in a bright private dining room, and the contrast between light and shadow was wonderful. The staff member in charge—who said they started working here five months ago—explained each dish and kindly chatted with us for a while. There were many dishes, all delicious of course, but what impressed me most was the simmered splendid alfonsino served as a whole fish; it was my first time seeing it like that, and both the presentation and taste were unforgettable. They recommended rice porridge as a late-night meal, but I was far too full this time. I could use a private open-air bath for 50 minutes free of charge; I chose “Akibiyori” and was surprised by how spacious it was and how many trees surrounded it. If you think of the open-air bath area as the first floor, there is an upper level that feels like a reclining bath area on the second floor, so I could enjoy going back and forth between them. It felt more spacious than the large public bath area (ofuro), allowing me to fully relax. Breakfast was also luxurious. Both dinner and breakfast are Japanese-style meals with some Western touches, which I really liked. The Room was spacious, Wi-Fi worked without needing a password, completely stress-free. Everything—absolutely everything—was wonderful here, but above all else، the staff’s courteous yet friendly manner truly reflects what makes this inn special. Unfortunately it was cloudy with rain during my stay، so as I boarded my train home، I promised myself I would return next time under clear blue skies.

This was our second stay, and even though we arrived nearly two hours later than planned, thank you very much for welcoming us so kindly. Both the Room and the bath were very clean. We were a bit concerned about mosquitoes given the season, but effective measures with a wonderful fragrance were in place, so we felt completely at ease throughout our stay. The sound system in the loft theater room was excellent—it truly felt like being in a movie theater. We were also shown to a private dining room, which allowed us to relax and enjoy the delicious food at our own pace, almost like in-Room dining. All of the staff were courteous from start to finish, and we had a truly wonderful time. We would love to stay again. Thank you very much for everything.

My spouse and I stayed here, and it was an even more wonderful experience than we expected. What impressed us most was the food. Luxurious ingredients like spiny lobster and abalone were, of course, delicious, but even more than that, we were captivated by the care put into each dish—from the appetizers to the assorted small plates. The gentle flavors that respected each ingredient’s natural taste and the beautiful seasonal presentation conveyed true thoughtfulness. We enjoyed both Japanese and Western elements, and even breakfast left us completely satisfied. From our welcome through to mealtimes, the service was consistently warm and attentive. The facilities and our room were spotless, with thoughtful touches throughout, making our stay very comfortable. We also enjoyed the private free-flowing hot spring bath at our leisure without having to wait. With the sea nearby, it’s a lovely setting where you can enjoy the sound of waves—and occasionally a passing train—adding to the sense of travel. Between the delicious cuisine, hot springs, and comforting hospitality, we felt truly refreshed. We were both very satisfied and would love to return again.

The staff’s service was courteous and flawless from our arrival to our departure. The meals were generous, and we ended up eating too much. The bath in the Room was an Onsen where we could relax and soak for as long as we liked, so we didn’t mind the view outside the window. The road noise was a little loud, but it wasn’t noticeable inside the Room. One disappointment was that the bed was a narrow single, and I worried about falling off.

I had a wonderfully relaxing stay at a comfortable pace. It was quiet and spotless throughout, and the Onsen was incredibly open and wonderful. Every meal was deeply delicious. The staff were also very pleasant and welcoming. I feel as if both my body and mind have been refreshed. I can hardly believe how reasonably priced it is. Thank you very much. I will definitely return.

Although the building and in-room furnishings felt a bit dated, everything was thoroughly cleaned and very spotless. The amenities were also good, and my wife was satisfied. On the night of our arrival we went out to eat in Shimoda City, and even though the hotel’s shuttle bus to the station had already finished for the day, a staff member kindly drove us there. They were from Myanmar, and we are truly grateful for their thoughtful assistance. We stayed without meals, but we were thankful that a simple breakfast was also prepared on the second floor. Please continue welcoming guests with your warm hospitality.

As we entered the country that day from overseas and it was quite a distance, getting there was a bit challenging, but after actually staying there, we were truly satisfied. Our train was delayed and we missed the shuttle bus time, but you waited for us at the station, which really moved us. All of the staff were very kind and took care of us warmly and attentively throughout our stay. The food was delicious, the water in the large public bath was clean, and in the quiet, relaxing atmosphere we were able to unwind at our own pace. Our whole family had a comfortable and enjoyable time, and it became a wonderful memory. We would love to make time to visit again. Thank you very much for giving us such a lovely stay.

This was my first stay. The lobby, guest room, private open-air bath in the room, and the large public bath were all spacious, and I was able to relax and enjoy a wonderful time. The meals were also delicious, making great use of local seafood. Although it wasn’t open during my stay, it seems there is also a pool. I think it would be nice to come with my grandchildren as well, and I would like to stay again.

We used this for our annual family trip. My father had stayed here a long time ago, so it brought back great memories and we all got excited. The food was delicious, and we really enjoyed the Kero sauna and the pool. It was also nice that swimsuits were available to borrow! It seemed like the humidifier was broken... that was the only disappointment, but everything else was great.

I learned about this Ryokan through a friend’s recommendation and decided to stay here. The view from the Room and the open-air bath was amazing, and that alone made me very satisfied. Both the Room and the baths were thoroughly cleaned, so I was able to spend my time comfortably. The private open-air bath and dining in a private room also allowed me to relax, which was wonderful. Towels were freely available in the women’s open-air bath. These days, most Onsen or Hotels provide only a minimal towel set, but since I used the baths several times during my stay, I truly appreciated this service. The staff were kind as well, and overall I was extremely satisfied with everything. If I had to mention one small disappointment: dinner was very delicious and generously portioned, but there were several times when I couldn’t understand what was being explained about the dishes. Also, the timing of the main grilled dish felt a bit off—it was served as just meat after we had already finished both rice and all other dishes—so I wondered if that timing was intentional. It made me hope that Japan’s uniquely attentive hospitality and services will not be lost. That said, everyone’s warm service and thoughtful attention were truly excellent. I would love to stay again. Thank you very much.

This was our first trip with our Pacific parrotlet. After researching online, we found this Hotel recommended as a must-visit spot, so we decided to stay here. As this stay also celebrated our wedding anniversary, we arranged a cake, and we were pleasantly surprised when the Hotel provided sparkling wine. Thank you very much for your thoughtful hospitality. It became a truly memorable trip.

The hot springs, hospitality, and meals were all excellent, and we were very satisfied. The dishes were mostly seafood, but every item was delicious and truly satisfying. The service was also wonderful. We arrived early, but they kindly showed us to our room, which we really appreciated.\nThis is an inn we would love to stay at again.

Everything was wonderful—the hot springs, the food, and the hospitality. I’ve had kinmedai (splendid alfonsino) several times in Izu, but the simmered kinmedai at this ryokan was the best. I was surprised to see my daughter, who usually isn’t a fan of simmered fish, asking for seconds. The mini rice bowl—topping white rice with the sauce and fish—was absolutely worth making room for! Unfortunately, we didn’t have good weather and couldn’t do much sightseeing, but being able to stay at Hamanoyu made it a trip our whole family was truly happy with. We’d love to come again. Thank you very much.

Thanks to the warm and courteous service, I felt at ease throughout my stay. The location is very convenient if you are traveling by car. For guests arriving by train, a Shuttle Service was also available to Shimoda Station. Because I have many food allergies, I chose a Plan without meals. However, the Accommodation staff kindly recommended local restaurants, and we were fortunate to get a Reservation. I was able to enjoy an outstanding simmered kinmedai (splendid alfonsino), which was absolutely delicious. The young international staff were wonderful as well—their smiles were lovely, their Japanese was excellent, and they worked with great dedication. As someone who can only speak Japanese comfortably, I truly respect them. The bath was also fantastic: the Izu stone in the indoor bath glowed a beautiful blue, and its soft texture felt very pleasant on the skin. The night view of Shimoda Port and the sunset outside the window were stunning. Thank you very much for taking such good care of us.

Every time I stay here, I find myself thinking, “When can I come back again?”—it motivates me to work hard. I love this inn for its beautiful in-room garden and open-air bath, perfect for relaxing in the bath all day. I’m always satisfied with both the meals and the staff’s service. The steamed abalone somen noodles in abalone liver broth are truly delicious—I want to have them every time (laugh).

The kids’ meals and amenities were excellent, and the Facility environment was wonderful for keeping children entertained. The kids’ room is open 24 hours, so even children who wake up early and are full of energy could enjoy themselves to the fullest. When our older grandchild fell ill on the second day, you were a tremendous help—preparing gentle-on-the-stomach meals and promptly taking care of the bedding. The adults who enjoy drinks also thoroughly enjoyed the all-inclusive plan. We would love to visit again. Just one request: we would feel safer if an additional lock for access to the open-air bath and footbath area could be installed higher up as well. Our 4-year-old can unlock doors on their own, and we felt anxious about them accidentally stepping out onto the terrace and potentially falling into the river. Thank you for considering this.

Due to the typhoon, train service to the nearest station, Izukyu-Shimoda Station, was suspended. After we contacted the Accommodation, they came to pick us up at a station where trains were still running. A welcome drink (including alcohol) was also prepared, and we felt relieved when we finally arrived. Above all, the meals were outstanding—we truly enjoyed the seafood. We are grateful for their thoughtful care in every way.

The infinity Onsen was wonderful. It was the perfect temperature, and my husband and I stayed in for two hours. Since Onsen are usually separated by gender, I’m usually alone wherever we go, but this was the first time we could enjoy an Onsen together. The buffet didn’t have a huge variety, but the individual sashimi servings were very delicious, and for someone my age it was more than enough. This is an Accommodation I’d love to stay at again.

I’m a repeat guest at Prince Hotels. On the day of my stay, I suddenly felt like going to Shimoda and made a last-minute reservation. Since the weather was clear, I enjoyed a sky full of stars from the balcony, and in the morning I was able to see a wonderful sunrise. It was a shame that the large hot spring bath didn’t have an open-air bath, but I was very satisfied with the horizon stretching out below. Shirahama Shrine is nearby, so I walked over to visit it, then enjoyed another morning soak and had plenty of time to relax until the 11:00 check-out. From reception to the housekeeping staff, everyone greeted me with a smile and made me feel welcome—truly what you’d expect from a Prince Hotel. A highly recommended hotel.

This Accommodation is highly recommended. It’s close to the station and just a short walk to the sea. The meals are very generous in portion size, and we were extremely satisfied! Above all, just like our first stay… the staff were wonderfully warm and welcoming on our second visit as well! This Accommodation is also recommended for a solo getaway. We’ll be back again soon!