히로키역 × 고객 서비스 평가가 높은 호텔·료칸

From the Room on the 13th floor, I could see Sakurajima. The Room was excellent, and the Onsen was great as well. I checked out before 6:00 due to my schedule, so it was a shame I didn’t have time to try the highly rated breakfast. The staff greeted me with smiles, making for a comfortable stay. It was a great-value Hotel.

For nearly 25 years, I have been in your care, and even as more attractive Accommodation options have appeared in Kagoshima, Shiroyama remains in a class of its own—its presence in Kagoshima is unchanged. Holding weddings, funerals, and events at Shiroyama, and staying at Shiroyama when visiting Kagoshima, feels like a point of pride and status for local residents (and people across the prefecture). You provided a truly special time in every respect.

I stayed here on a business trip. Some hotels have ReFa hair dryers, but what impressed me most was that every Room also had a hair iron. Bringing one can be heavy, so it was really helpful. The Room was new and clean, with a separate bath and toilet, and I also appreciated the large desk. I will stay here again.

The breakfast was delicious. Everything was kept very clean, and bath salts were provided. The drip coffee was also excellent. The amenities, such as facial toner, were of good quality for the price, and overall it felt like great attention to detail throughout. Thank you very much.

This was my first time arriving at Kagoshima-Chuo Station by Shinkansen, and the location was close and reassuring. They also kindly stored my luggage after checkout, which was very helpful. Thank you for your hospitality.

I believe it truly is 100% free-flowing hot spring water. From the moment I got in, I could feel it soaking into my skin and leaving it smooth. There were separate tubs with hotter water and slightly cooler water, and although small, the open-air bath was also very nice. If I had one request, I’d like the open-air bath to be a bit larger.

I stayed for two nights on a business trip. Since I arrived via Kagoshima Airport, it was very reassuring and easy to find—especially for someone unfamiliar with the area—that the Accommodation is in the same building as the airport bus stop. I stayed in a Room on the more affordable side facing the Central Exit, but I imagine Rooms on the opposite Sakurajima-view side would offer a wonderful view (you can also see it straight ahead from the 7th-floor lobby). What I liked most about the Room was the sink and bath area: it’s level with no step up from the Room, and there’s a spacious bathtub plus a washing area and shower—perfect for relieving work fatigue. The only thing that bothered me was that the door separating this area was unusually heavy; someone with less strength might struggle to open and close it. Also, having USB ports in addition to AC outlets for charging would be appreciated.

We stayed for a Multiple Night Stay with a Child Sharing Existing Bedding, and the location, price, and staff service were all excellent. With the eco Plan, there was no room cleaning, and we could exchange towels at the front desk, which made things easy. There is a convenience store on the first floor, so it’s very convenient. The building and Facility feel like an older Business Hotel, but it has been renovated and the exterior looks clean, so it didn’t bother me much. If you care a lot about small dust, torn wallpaper, or an older bathroom, this may not be the right place for you. I would be very happy if the coin laundry dryer were gas-powered. It was a Hotel I would like to use again. Thank you.

We stayed for two nights. Both the guest room and the large public bath were comfortable, and we were very satisfied with the breakfast. The local specialties, such as satsuma-age (fried fish cakes), were also delicious. When we visit Kagoshima again, we would definitely like to stay here again.

Due to Typhoon No. 13 and the Kumamoto earthquakes, our schedule was delayed by a few days, and we finally arrived in Kagoshima. Although we arrived at the Hotel early, we were able to enter our Room ahead of time, which was a great help after the long journey. After 3:00 p.m., we could also enjoy the Onsen and refresh right away! The high-ceilinged Room was clean and spacious, so we could relax well and fully enjoy the next morning’s Onsen and a satisfying breakfast.

This was my first stay. I chose it mainly for the location, but the women-only floor was very clean and made my stay comfortable. The ReFa amenities were also great. I would love to stay again when I visit Kagoshima.

A very relaxing space with a great location. The staff are kind and accommodating. I will definitely stay here again.

We were completely satisfied with everything—the staff’s service, cleanliness, attentiveness, amenities, and breakfast. The breakfast was especially excellent. My wife loved the gelato, so we would like to stay here again.

Shortly before my trip I was injured and using crutches. A female staff member at reception changed my assigned Room to a more accessible floor and carried my luggage to the Room, which was a great help. At checkout she greeted me with a wonderful smile, and I was able to leave in a cheerful mood. Breakfast was also very delicious, and I enjoyed local specialties from Kagoshima. I will stay here again when I visit Kagoshima. Thank you very much.

I had a very comfortable stay! It was great that the sauna was completely quiet, with no TV or background music. The temperature was perfect! It was also nice to have vending machines in the lobby with snacks and cup noodles.

I missed the last bus after working late and arrived around 10:30 PM. In the city there were still buses at that time, but I couldn’t make it. The sauna was fully booked, so I looked for a budget option and found this place near the station. Even though it was a triple Room, it was cheaper than APA. They had tea, ice, water, and a teapot set, which was very convenient. It also helped that I could borrow a phone charger at the front desk. They offer a breakfast buffet, so I’d like to try it next time. It smelled great, and if I’d had time I would have eaten it. Recommended. It’s nice that you can drink shochu inside until late at night. I’ll come again—thank you.

The moment I entered the breakfast venue, I saw Sakurajima and was deeply moved, thinking this was the iconic view of Kagoshima I had always dreamed of. The table layout was excellent, and there was a wide variety of delicious dishes—I was truly impressed. The bath was also great; the carbonated water helped relieve my fatigue. Lastly, the front desk staff were clear in their communication and efficient in their service, which made me feel very comfortable.

The staff were very courteous, and we had a wonderful trip. We were very satisfied with the guest room and the bath. We would love to stay again when we visit Kagoshima.

I’m glad I was able to sleep peacefully.

I chose a Plan with meals included because I wanted to try chicken rice at the breakfast buffet. The chicken rice was delicious, and the curry was also very good. The roads around the Hotel were narrow and one-way, so it was difficult to reach the multi-story parking garage. I stayed for two nights and would like to use it again.