아즈스이 오이와케역 × 고객 서비스 평가가 높은 호텔·료칸

I loved Azumino when I visited three months ago, so I came back—and this time chose Accommodation Nagomino. Surrounded by vivid greenery, everything was wonderful: the scenery, the building, the Facility, the meals, and of course the baths, as well as the excellent hospitality from all the staff. We were informed in advance that due to last week’s heavy rain, the Onsen pipeline to the Accommodation had been washed away and the Onsen supply had stopped, but fortunately it was restored on this very day—what a relief! It’s not a price range we can visit often, but I would definitely like to return in another season.

This stylish A-frame vacation home is in a very quiet location. It’s far more spacious than staying in a Hotel Room, and even our family of five could truly relax without feeling cramped at all. Thanks to the baby amenities you provided, our stay was genuinely comfortable and very helpful. We sincerely appreciate your thoughtful attention to detail. The Onsen is fed directly from the source, so it may feel hot at first, but you can quickly adjust it by adding water and enjoy an exceptional soak.

From check-in, we had a very positive impression, and the rest of the staff were equally wonderful. The dining staff were all from overseas, but they served us with smiles and great dedication, and it was clear they are well trained. The food was delicately seasoned and served at just the right time to enjoy it at its best, and at breakfast we appreciated the thoughtful touch of having warm tableware. The bath was also spacious and very relaxing. We visited in midsummer this time, so we would love to return in a different season.

I stayed at this Accommodation over the weekend. The staff gave me a warm welcome and provided courteous guidance.
The atmosphere was wonderful, and it was the perfect space for me to relax. The meals were delicious, and the bath was excellent.
Thank you very much.

I’ve stayed at various Vacation Villages, but Retreat Azumino Hotel was completely different from any of them! This Hotel is too good to enjoy in just one night. It made me want a Multiple Night Stay. It’s quiet, spotless, and I have nothing to complain about.

The full-course dinner in the evening was our child’s first experience, and it was a wonderful one. Everything at breakfast was delicious. The restaurant staff were warm and attentive, which really impressed us. We would definitely like to visit again.

We stayed in a private cottage with an exclusive dog run! The cottage was very clean, quiet, and extremely comfortable.\nDinner was catered in the Room, but there were no drink services, so we went to a convenience store in the evening to buy some. We strongly felt it was necessary to bring our own items in advance.\nThe reception was far from the Room, and the guidance felt a bit rough, so we rated it 4 stars. However, we were very satisfied with the Room and found the hinoki bath soothing. We will stay again!

At first, the entrance felt quiet and almost lonely, but it seems the Accommodation is designed so guests don’t often cross paths; once you get used to it, it’s very comfortable. The baths were great, and the meals were excellent—showing the chef’s attention to detail and offering a wide variety of dishes. All of this was made possible by the warm hospitality of every staff member. It was a wonderful Accommodation.

This was our first stay here.\nWe stayed with my parents in their 70s and my two daughters.\nIt was about a 20-minute drive from the Azumino Interchange into the mountains,\nand we arrived quickly.\nSurrounded by mountains, the air was wonderfully clear.\n\nWe stayed in a Japanese-Western style room for five people.\nThe room was spacious and comfortable even for three generations staying together.\nIt had a kitchen with a refrigerator and sink,\nwhich made it easy to quickly wash cups after having tea—very convenient.\n\nFor meals, we chose the restaurant buffet.\nEveryone could pick as much as they wanted of what they liked, and we were very satisfied.\nEveryone was happy, saying both the dishes and desserts were delicious.\n\nThe play area\nwas a space where my 20-year-old and 12-year-old daughters could enjoy themselves together.\n\nIt’s a Hotel where each generation can have fun or relax at their own pace, so next time we’re planning a Multiple Night Stay to do some sightseeing as well.\nThank you for such a comfortable time.

In early July during the rainy season, four of us visited by car from Tokyo and stayed for two nights. The location was convenient, with Shinshu soba restaurants, the Daio Wasabi Farm in Azumino, and museums nearby. We bought fresh local vegetables, meat, and sake at a roadside station and at Super Tsuruya, then enjoyed making dinner together. It was also nice to relax on floor cushions at the low table rather than a dining table. On the second day we decided to head to Kamikochi. The mountains were hidden by rain, but we hiked through beautiful nature all the way to the sacred Myojin Pond. At night, soaking in the Onsen water in the hinoki bath soothed our tired legs. The next morning, we toasted apple pie from Nishitoya Sanso’s shop in Kamikochi and took our time enjoying it with the provided specialty coffee while looking out at the garden. Despite the rain, this Accommodation gave us a rich getaway we could never have in Tokyo—an extremely satisfying stay with friends! On our way home we stopped by Setsuro Takahashi Memorial Museum (about 15 minutes away by car); both the architecture and exhibits were wonderful, as was the garden—highly recommended.

Thank you very much for your hospitality the other day! The Facility is old, but the toilets and washbasins were new, and the Room’s air conditioner was also new, which was great. Breakfast was excellent—the rice was exceptionally delicious, the pork soup (made without miso) was wonderful, and the other side dishes were also tasty. This is an Accommodation I would love to stay at again next time. Thank you very much.

We stayed here as a family while sightseeing in Nagano. The manager was friendly and responded to us courteously. As this is an Accommodation at a temple, it does not have the latest facilities, but the toilets, bath, and shared spaces were well maintained and clean. Thank you very much.

This was our second stay. We stayed for 4 nights and 5 days. Thank you for your advice on our plans, which turned out to be spot-on. The owner's warm personality made a great impression, and our family was already discussing on the way home when we could visit again!

With no limit on the number of dogs, our dogs were able to relax and enjoy themselves, and we were able to unwind in the Onsen as well. The beautifully maintained garden and exterior were wonderful, and it felt special from the moment we arrived. It was a very comfortable Accommodation where we could stay without hesitation even with our dogs. We would definitely like to stay again.

From the reservation stage, the owner made various thoughtful arrangements to accommodate food allergies. The hotel interior features a rare piano, paintings, and beautiful furnishings, creating a very relaxing atmosphere. Each dish was prepared with care and was both gentle and delicious. Thank you very much.

I had a wonderful holiday. I would love to stay here again.

I was able to relax in the Room while looking out at the lush green trees and enjoy a soothing, restful time. The meals were also delicious; I took my time enjoying the course dinner, and for breakfast I had a Japanese set meal. Both the presentation and taste were excellent.

We stayed here last year with our dog, and this year we stayed again for two nights. We went out during the day, so we mainly just used the Accommodation to sleep. The first night was very comfortable because we were the only guests, but on the second night there was a family with a small child in the Room next door, and the voices and crying were quite loud. Our dog reacted by barking and couldn’t settle down... It would have been perfect if not for that. The hostess was friendly and easy to talk to, and we said, “See you again next year!”

There is an accommodation on the eastern hillside of the basin. Even if you call out from the greenery-surrounded entrance, it seems that the staff focused on cooking in the back cannot hear you. The surprised owner kindly carried my heavy luggage effortlessly to the second floor. The twin room on the second floor feels like staying in a friend's attic room, decorated with floral patterns. It is a bright room with a great view, offering a wide panorama of the Alps. The bathroom has no separate washing area and includes a toilet and bathtub together. Dinner starts precisely on time, featuring dishes made from handmade ingredients accompanied by detailed explanations—truly gourmet cuisine. At night, it’s quiet; only the sound of water flowing from a nearby stream can be heard. The night view of Azumino Plain combined with an expansive and clear sky full of stunning stars seen from the terrace is breathtaking. Morning also begins punctually. The terrace overlooking mountain ranges was very comfortable. Everything at this auberge seems to revolve around prioritizing cuisine, reflecting the passionate dedication of its owner-chef to their craft—it’s truly impressive!

I had used the Onsen several times as a day trip, but this was my first time staying overnight. The toothbrush provided in the amenities was a bit hard, but that’s easy to solve by bringing my own next time. Other than that, I had a comfortable stay with no complaints. My Room had a view of Mt. Jonen, but since I arrived at night I couldn’t see it then. I enjoyed Mt. Jonen the next morning, but I left in a hurry and couldn’t take my time to fully appreciate the view, which was a bit disappointing. Next time, I plan to check in while it’s still light and enjoy everything properly. I’d like to stay again. Thank you very much.