하마나 호수 주변 × 만족도 평가가 높은 호텔·료칸

We stayed here for the first time with our dog to celebrate our daughter’s birthday. The welcome drink and dessert were very delicious! The welcome treat for dogs also seemed tasty—our pup finished it in no time! There’s also a drink bar available at certain times, which was great. They even have alcohol, which was the best!! The dog run was air-conditioned, so it was comfortable even in midsummer. Our dog ran around until completely tired out. Dinner is buffet-style, so it’s hard to decide what to eat (lol). The roast beef and sashimi served as a one-plate set at the table were amazing! Alcohol is available for an additional fee, but the food is so good you can’t help wanting a drink (lol). You can dine together with your dog, and there’s also a buffet just for dogs, so we really enjoyed the meal. Since it was our daughter’s birthday, we ordered a cake for an additional fee, and it was delicious as well! The staff celebrated with us too, and our daughter was thrilled! You can also use a private bath. We used it this time; we had 90 minutes, so we could relax without rushing. Dogs are allowed in the private bath too, which is wonderful! There were post-bath drinks and ice cream in the fridge—also fantastic! It’s well worth paying the extra fee! By the way, I also used the large public bath in the morning. The view was great, and it felt wonderful bathing while looking out over Lake Hamana! The breakfast sandwiches were filling and very tasty! They come with pudding too—again, amazing! One of the reasons this Hotel felt so good is definitely how pleasant all of the staff are!! Everyone we met was smiling; they talked to our dog and played with him too. Our pup got lots of love! If I had to mention something negative: although parts have been renovated, there were some areas where you could feel that the building itself is old and showing its age. But personally, there were far more positives than anything else. How easy it is to stay with your dog here, how great the staff service is, how delicious the food is, how relaxing the baths are—we went home satisfied as a whole family! I’m glad we chose this Hotel for our first overnight trip with our dog. We’d love to stay again!!

All the staff were cheerful and kind, making our trip even more enjoyable. The Hotel was a little hard to find, but the Facility was more than sufficient for pets. In the morning, we enjoyed walking down the stairs from the dog run to Lake Hamana—it felt wonderful. We also thoroughly enjoyed an excellent full-course meal. As for the Room, it was unnecessarily spacious for us as a couple, so next time we may choose a smaller Room. In such an elegant setting, sipping complimentary sparkling wine alone in the lounge in the evening while looking out at Lake Hamana and the sunset was pure bliss. This is a Hotel we would definitely love to visit again.

We stayed at an auberge for the first time with our young child. Thank you for your warm consideration for our child, and for preparing gently seasoned dishes such as corn soup, homemade bread, and a hamburger steak. Our child was very happy and enjoyed everything. We enjoyed the course meal and the premium pairing. Every wine paired beautifully with the food, and each one suited our tastes. Each dish was truly delicious; while gently seasoned, the portions were also generous, and we were very satisfied. The Accommodation was kept very clean, and it was a wonderful Facility—spacious enough for an auberge—with comfortable beds and even a jacuzzi. We were able to relax at a leisurely pace, and it is a Hotel we would definitely like to visit again. Because we were traveling with a small child, we may have caused some inconvenience to other guests. We sincerely apologize for that; however, all of the staff treated us warmly, and we are truly grateful. We had a comfortable time as a family, and felt it was a truly wonderful auberge. We would love to return again.

I visited with friends in March, and this time I came with my son’s family. The food is simply delicious, and even my five-year-old grandchild can have fun at the amusement park and inside the Hotel. Beer was available after bathing and during meals as well, which made my daughter-in-law very happy. The meals were excellent—both grilled Hamana Lake eel (kabayaki) and white-grilled eel (shirayaki) were so good that I ate far too much. I usually don’t eat seafood bowls elsewhere (because they’re not tasty), but for some reason I end up having them here. And the staff who prepare the food are very kind. Next time, I’d like to bring my daughter’s family too. The desserts made with local ingredients and the small dishes are also delicious. I don’t think there is any other Hotel buffet as good as this. The only problem is that I eat too much and gain weight. Even breakfast has great variety, and even the scrambled eggs taste wonderful. The shirasu and eel onigiri-style rice balls were very satisfying too. With four adults and one small child, it’s hard to deny that the room feels a bit small. But since a larger room would have doubled the price, we ended up trying to save money. Well, we only sleep there anyway. This may be a bit rambling, but considering the price, all I can say is thank you very much. If possible, I think a dry sauna would be better than the current one in the bath area.

The food was absolutely delicious. We also enjoyed a wonderful view of Lake Hamana, and were able to relax and have a peaceful stay. Thank you very much.

I traveled with my dog and friends. It was my first time at Wanpara Lake Hamana, and I was truly impressed by how kind the staff were. The meals were wonderful—enjoyable to look at and delicious to eat. There was a clean dog run for dogs, and we had a great time playing there. The Onsen was also excellent. It’s an Accommodation I’d love to visit again.

A relaxing trip for a couple in our 50s. The bath was very pleasant, and the complimentary Yakult after bathing was excellent. The meals were generous, and the eel kamameshi at the end was delicious. If it weren’t for the loud noise from the in-room refrigerator and the extremely loud motorcycles at night, we think this would be an outstanding Accommodation.

Excellent service, excellent meals, and excellent baths & sauna. This was our first trip with our dog, and we made wonderful memories. We’d like to come again in summer. It was an outstanding Accommodation.

We stayed here on our way to Osaka, and the lakefront was just a short walk away—our grandchildren were happier than we expected. The adults were also satisfied because the meals were delicious. However, there were only a few washing stations in the large public bath, and we were surprised to see so many people waiting. Perhaps it was because there were many families during summer vacation. It was not something we often see elsewhere.

In every way, this was the best Hotel I have ever stayed at. I will make another Reservation through IKYU.

Our family of seven stayed here, and our grandchildren had a wonderful time enjoying the pool, fishing, and fireworks. My father uses a wheelchair, and the barrier-free facilities were excellent. He could go to the large public bath in his wheelchair, our Room was right in front of the elevator, and at the restaurant the staff member in charge was very kind. We truly appreciated the thoughtful care in every aspect. The food was also delicious. One disappointing point: we found a single hair left on the pillow on one of the two beds in one of our Rooms. We hope that after cleaning, checks will be done more thoroughly so that not even a single hair is left behind. We would definitely like to stay again. Thank you very much.

I’ve stayed at four Mercure properties with my family so far, and honestly, this one was the best. The dinner selection felt more geared toward adults and wasn’t overly focused on fried foods; the tuna sashimi was exceptionally fresh, and there was a generous amount of eel—Shizuoka is the best. It’s a place you’ll definitely want to return to.

The front desk staff were very kind, and while the Room itself was average, it was a Hotel that made me want to come back. The view from the Room was also wonderful, and I’d like to stay again on a clear day. Breakfast was delicious—I ate so much I overdid it. Thank you very much.

It meets all the essential requirements I look for in a Hotel, so I’d like to give it full marks, but: Dinner is not served in the same venue as breakfast; it’s in a separate building. (You just move to the building right next door.) Isn’t the bath a bit small? It gets too crowded. (That said, it doesn’t seem especially small compared with other Route Inns, so it may just be that demand was underestimated.) So I’m deducting a few points. Still, these are minor issues if you keep them in mind, and I can definitely recommend it.

The bathroom and other water facilities were very clean. It was appreciated that the bath could be reserved for private use by time slot. The coffee machine in the Room was also very helpful.

Staying here has become our annual summer tradition. Ever since the kids were 3 or 4, “summer” has meant the lakeside pool—we spend two full days playing nonstop. The pool gradually gets deeper, so when they were little we could play together in the shallow area, and now we can sit in the shallows and keep an eye on them. The slide is also a favorite with our kids. The guest rooms are built like apartments, so in midsummer it can feel like “Outside right after getting off the elevator?!”—but for us that’s part of what makes Lakeside special, so it doesn’t bother us at all. If anything, it makes us think, “Ah, we’re back at Lakeside again this year.” Meals and the baths are also a short walk away, so you do need to go outside to get there—but even that is something our family enjoys. We’re very satisfied with the food, and the baths feel absolutely wonderful. We come every year because we have nothing to complain about. None of the Hotel staff have ever made us feel uncomfortable; we’ve been coming for nearly 10 years and truly think they’re fantastic. The kids are older now, but they still say they want to come again next year—so we hope to keep staying here for many years to come.

We stayed on the one-night, two-meal plan with a Room assigned by the property, including grilled eel (kabayaki). The price was reasonable and the meals were delicious. However, it was disappointing that the website says parking is 800 yen, but when we asked at the front desk we were told we could use the municipal parking lot behind the property for 420 yen. It would be appreciated if this could be noted on the website. It was great to have a clear view of Bentenjima’s red torii gate right in front of us from our Room. We would like to stay again if we have another opportunity.

Because the bed was large, the Room felt a bit small for two people, but the bed was soft and comfortable and came with large pillows, so we slept well. I didn’t use the bath so I’m not sure, but shampoo, conditioner, and body soap were all provided. There were plenty of amenities such as toner, lotion, and a hair dryer, so it was fine even if you forgot something. The large TV could receive terrestrial channels and BS. Breakfast was buffet-style and everything was delicious; even if you don’t usually eat much in the morning, it’s nice that you can adjust the portion size. There was also a smaller TV in the dining area—when I stayed, a soccer match was on live broadcast, and everyone ended up watching it closely. The exterior and entrance had a refined atmosphere and looked very clean. Near the entrance/exit doors there was ice available, as well as vending machines for meals and cup noodles. Since the convenience store is a short walk away, buying items inside the Hotel is also a good option. It’s close to the station, but there aren’t many streetlights nearby and it gets dark at night—please be careful.

I stayed here for a live event at Ecopa. Check-in was until 10 PM, but since I arrived at Bentenjima Station just before 10 PM and went to buy dinner at a convenience store first, I called to inform them that I would be checking in after 10 PM. The staff responded very kindly and warmly, which made me feel reassured. When I arrived, they informed me that the Onsen was open until 11 PM. When I asked if it would be okay as long as I left the bath by 11 PM, they assured me not to worry since there were still other guests who hadn't arrived yet. Although the person who answered my call earlier was different from the one who greeted me upon arrival, it felt like all staff were well-trained and caring, which left a warm impression on me. The view from my room was great. Since it was late when I checked in, I only used the room for sleeping, but it was very comfortable. Instead of traditional futons on tatami mats, there were mattresses with futons laid on top of them, allowing for a soft and restful sleep. If there's one thing I'd wish for—it would have been nice if the Onsen could also be used in the morning since its hours started from 3 PM. The location is right in front of the station with a convenience store nearby; combined with excellent service from the staff, I'd love to stay here again if I'm ever visiting Shizuoka again. Thank you!

This is my third stay. Extremely comfortable! Although there are minor issues every time, the customer service is exceptional. They answer calls immediately and respond promptly to any concerns! The washing machine is a lifesaver for our large family. When I mentioned that the provided detergent pods were leaking, they quickly brought over a pouch of detergent instead. The sense of security here is incredible. On a completely unrelated note, my car got stuck in the sand in front of the Hotel due to my driving mistake, but people nearby kindly helped me out. The locals are so warm and helpful too!