키누가와 온천 × 고객 서비스 평가가 높은 호텔·료칸 - 2페이지

We checked in after doing some shopping at a nearby AEON. The Accommodation had everything we needed for cooking, including a pot and even a small hot plate, so it was easy to prepare meals (though you’ll need to bring your own seasonings). Complimentary drinks were also stocked in the refrigerator. Since it was our child’s birthday, we projected a birthday video with the projector and celebrated—it was a huge hit. The third-floor bath was spacious, and the Onsen water made it incredibly relaxing. The first-floor sauna was low-temperature, so my husband found it a bit mild, but I enjoyed taking my time and felt very satisfied. There was also a table on the balcony where we could relax, so we had breakfast there. Overall, everything was very clean, and having a washing machine was really helpful—everything about our stay was great. It’s an Accommodation we’d love to visit again.

Just a short walk from the station with excellent access, and both breakfast and dinner were delicious. We were able to relax and enjoy our meals in a private Room. For dinner, each of us was served freshly cooked white rice from a small individual kamado pot, which made us very happy! At breakfast as well, the fish and yudofu were each heated at the table, so we could enjoy a warm meal. The large public bath was not overly crowded and felt spacious, allowing us to relax and enjoy the hot water. The Room was also spacious, making for a very comfortable stay. The only thing that bothered me was a slightly musty smell in the elevator, but the Facility was new and clean overall. It’s also close to central Tokyo, and I would love to stay again.

We chose the BBH Group for the first time based on our junior-high and high-school children’s wishes: they wanted a buffet-style meal and, if possible, karaoke or table tennis. The Reviews here were very helpful. We arrived around 2:30 p.m., and we were able to check in; Happy Hour had already started as well, which we appreciated. There was no explanation about karaoke, so we had to ask ourselves, but we were able to make a Reservation. Badminton and table tennis could be enjoyed without a Reservation. We brought our own badminton rackets. The staff were friendly, and we enjoyed BBH’s signature Happy Hour oden and drinks, the buffet meals, and the late-night soba served from 9:00 p.m. We also enjoyed items like minced tuna and salmon at breakfast, though I felt they could have been offered at dinner as well. Since everyone seems to have dinner at the same time, waiting for the only elevator took a while, so we used the stairs. Even if it’s not used often, there was far too much dust buildup. In the game corner as well, there were visible streaks of dust on top of surfaces. With 30% PayPay points applied, our out-of-pocket cost came to just under ¥10,000 per person, which felt reasonable.

The Onsen area was very spacious, and I was able to relax comfortably. The Room was also large, clean, and comfortable. The buffet selection was plentiful and excellent. I would love to stay again!

We stayed in a suite Room, and it was exceptionally spacious and spotless!! The buffet meals were outstanding, and my wife and I were both very satisfied!! We’d love to come again!!

I stayed here with my elderly mother. We were able to relax and recover in the Onsen (I went in five times), and the buffet was delicious—I ended up eating too much and was very satisfied. My mother especially loved the live-kitchen steak at dinner and the udon at breakfast, and she ate a lot. The Room was even cleaner than we expected, and my mother was happy that she could rest well. We are grateful to all the staff for their kindness. And thank you as well to the robot vacuum that was working early in the morning. I thought this might be our last long trip together, but I would love to stay here again.

What we liked - Many of the dining areas are semi-private, which gave our family a nice sense of privacy. - The meal selection wasn’t huge, but it was more than satisfying, and everything we tried was delicious. We appreciated the focus on quality over flashy presentation. - Although all the staff were foreign nationals, everyone was smiling, sincere, and hardworking. It made us want to cheer them on. - Each floor had a completely different hallway interior design and furnishings, which was fun to see. - There was some flexibility at check-in and during meals, so we didn’t have to rush or wait in long lines. We really appreciated being able to move around calmly. A few minor disappointments - The air conditioning in the lobby, hallways, and elevator wasn’t very effective, so it felt hot. The lobby is large with an open atrium so that’s understandable, but the elevator was especially warm. - There were cobwebs on the ceiling near the window in our Room. We stayed as three generations of our family (parents and child), and everyone was very satisfied—we had a wonderful time together. Thank you very much.

Both dinner and breakfast offered a wide variety of dishes, and everything was delicious—we were very satisfied. The bath could also be used privately if the timing worked out, allowing us to relax in comfort. In addition, the owner and hostess were wonderful people, and their warm hospitality truly put us at ease.

The staff member who took care of both dinner and breakfast was very pleasant. Also, at check-out, since both taxis and buses were crowded, they kindly drove us instead. We truly appreciate their flexible support. The bath was also excellent! Thank you for your hospitality. We would like to visit again.

This was my second stay to coincide with the fireworks. I also stayed a year ago, and the Room was still kept clean and in good condition. I wasn’t sure whether it was okay to use the towels to dry dishes, so I used paper towels instead… Sorry for using too many (there was also a sponge and dish soap). Next time, I plan to bring kitchen scissors and a dishcloth. If you could provide more detailed instructions on how to sort the trash, I’d be able to cooperate better… so I ended up putting it all together. I’d love to stay again!

The Ryokan staff were very thoughtful, even in the smallest details!

It’s close to the station, and we could see trains stopped at the station from the second-floor window, which made our child very happy.

We stayed for 2 nights and 3 days with three relatives. In a word, it was a wonderful Accommodation. The restaurant meals were especially excellent—seasonal, creative dishes that we could enjoy both visually and in taste. The chef’s ideas are outstanding. All of the service staff were warm and welcoming, making our dining time even more enjoyable. I felt that whether the meals at an Accommodation are good or not almost determines whether the trip was great. Of course, both the Room and the bath were also very good. If I had to mention one small point, the amenities were from a brand with a very distinctive fragrance. Preferences may vary, but personally I felt there might be other options that would suit this Accommodation as well. I would love to visit again. Thank you very much.

I traveled by train, and the walk from the station was not far, so I was able to get there without any trouble. The staff were kind after I arrived at the Hotel, and they even spoke to me at the shoe storage area, which was very helpful. They clearly explained everything about staying in the Accommodation and about meals as well, which made it easy to understand. The meals exceeded my expectations, and I was very satisfied. I would like to stay again if I have the opportunity.

We stayed as a couple. To be honest, we chose this Accommodation because of the low price, but the Room was spacious, the bedding was clean, and we were able to relax comfortably. There were guests in the next Room, and there were times when construction was going on outside, but it didn’t bother us at all—perhaps because the soundproofing is solid. The toilet in the Room does not have a bidet seat, but it seems the shared toilets on the floor are equipped with one. The bath in a separate building had pleasantly silky water, and the washing area was spacious and comfortable. The open-air bath is very close to trees and has quite an atmospheric feel, so we recommend using it in the morning. Also, please be careful as the walkway can be slippery on rainy days. Next time, we would like to use the private bath as well.

The owners were kind, the meals were delicious, and I was very satisfied! The Room was clean, and I think the cost performance is excellent. Both the station and convenience store are nearby, making it very convenient. I would love to visit again!

There were chain restaurants nearby, and a theme park was also close by, which made it convenient! The bathroom was clean and spacious, which was great. The Room was also spacious, which was great!

We stayed in a cottage this time. Although it is a bit old, it is kept very clean. It rained on the day we checked out, but there is a roofed walkway so you can reach the front desk without getting wet. Both Onsen were wonderful, and we would love to visit again.