Kinugawa Onsen × Highly rated for customer service and hospitality at Hotel·Ryokan - 2Page Number

We chose the BBH Group for the first time based on our junior-high and high-school children’s wishes: they wanted a buffet-style meal and, if possible, karaoke or table tennis. The Reviews here were very helpful. We arrived around 2:30 p.m., and we were able to check in; Happy Hour had already started as well, which we appreciated. There was no explanation about karaoke, so we had to ask ourselves, but we were able to make a Reservation. Badminton and table tennis could be enjoyed without a Reservation. We brought our own badminton rackets. The staff were friendly, and we enjoyed BBH’s signature Happy Hour oden and drinks, the buffet meals, and the late-night soba served from 9:00 p.m. We also enjoyed items like minced tuna and salmon at breakfast, though I felt they could have been offered at dinner as well. Since everyone seems to have dinner at the same time, waiting for the only elevator took a while, so we used the stairs. Even if it’s not used often, there was far too much dust buildup. In the game corner as well, there were visible streaks of dust on top of surfaces. With 30% PayPay points applied, our out-of-pocket cost came to just under ¥10,000 per person, which felt reasonable.

Just a short walk from the station with excellent access, and both breakfast and dinner were delicious. We were able to relax and enjoy our meals in a private Room. For dinner, each of us was served freshly cooked white rice from a small individual kamado pot, which made us very happy! At breakfast as well, the fish and yudofu were each heated at the table, so we could enjoy a warm meal. The large public bath was not overly crowded and felt spacious, allowing us to relax and enjoy the hot water. The Room was also spacious, making for a very comfortable stay. The only thing that bothered me was a slightly musty smell in the elevator, but the Facility was new and clean overall. It’s also close to central Tokyo, and I would love to stay again.

The Onsen area was very spacious, and I was able to relax comfortably. The Room was also large, clean, and comfortable. The buffet selection was plentiful and excellent. I would love to stay again!

This was my first stay, and I was truly surprised by how spacious the Room was. I was able to relax at a leisurely pace. The lounge was also spacious, with a wide selection of drinks. Both dinner and breakfast offered a great variety and were delicious. I would like to stay again.

What we liked - Many of the dining areas are semi-private, which gave our family a nice sense of privacy. - The meal selection wasn’t huge, but it was more than satisfying, and everything we tried was delicious. We appreciated the focus on quality over flashy presentation. - Although all the staff were foreign nationals, everyone was smiling, sincere, and hardworking. It made us want to cheer them on. - Each floor had a completely different hallway interior design and furnishings, which was fun to see. - There was some flexibility at check-in and during meals, so we didn’t have to rush or wait in long lines. We really appreciated being able to move around calmly. A few minor disappointments - The air conditioning in the lobby, hallways, and elevator wasn’t very effective, so it felt hot. The lobby is large with an open atrium so that’s understandable, but the elevator was especially warm. - There were cobwebs on the ceiling near the window in our Room. We stayed as three generations of our family (parents and child), and everyone was very satisfied—we had a wonderful time together. Thank you very much.

Thank you for taking care of us on our one-night, two-day family trip over the long weekend. It seems Reservations for karaoke, table tennis, billiards, and the private family bath are available on a first-come, first-served basis. With an 18:00 check-in, we could only make a Reservation for billiards. Even though the price is the same, it felt like we missed out a bit. Meal times also fill up starting with the most popular slots. I appreciated that both guests and staff were mostly Japanese. The buffet was great, and having all drinks included was excellent. However, many of the staff were older and seemed to have a hard time keeping up with refills... I would have liked to see younger staff working more efficiently there. That said, the senior staff worked hard and were very polite!! The Room was spacious and nice, but there were snack crumbs under the desk... It would be helpful to have a lint roller in the Room.

The exterior looked like an ordinary Ryokan, but inside, the Rooms, baths, and dining area were all very clean. The meals were delicious Nikko-style dishes, carefully presented in thoughtfully chosen tableware and handmade. It was also very close to Nikko Edo Wonderland—about a 2–3 minute drive—so it’s a recommended Ryokan for those who are not particular about Onsen. To the proprietress: the washlet in Room 205 is broken. I think it would be best to have it repaired as soon as possible.

Both dinner and breakfast offered a wide variety of dishes, and everything was delicious—we were very satisfied. The bath could also be used privately if the timing worked out, allowing us to relax in comfort. In addition, the owner and hostess were wonderful people, and their warm hospitality truly put us at ease.

The staff member who took care of both dinner and breakfast was very pleasant. Also, at check-out, since both taxis and buses were crowded, they kindly drove us instead. We truly appreciate their flexible support. The bath was also excellent! Thank you for your hospitality. We would like to visit again.

The Room was clean and spacious, and the Facility was great. The open-air bath was wonderful! It looks like you could have a barbecue on the terrace. There’s a rice cooker, plates, and more, so you can cook for yourself. I’d love to stay again.

The Ryokan staff were very thoughtful, even in the smallest details!

We used Reserve for his birthday. The guest room and Facilities were very spacious and spotless. This Accommodation pays close attention to every detail, from the building itself to the furniture and small touches. It was exactly as imagined, with wonderful hospitality—we were completely satisfied! Breakfast was very luxurious; I chose the Japanese set meal, and there was also a salad and dessert buffet, so we were fully satisfied from the morning. The space was so comfortable that we didn’t want to leave. We would love to come again, and it’s an Accommodation I can confidently recommend to friends.

I traveled by train, and the walk from the station was not far, so I was able to get there without any trouble. The staff were kind after I arrived at the Hotel, and they even spoke to me at the shoe storage area, which was very helpful. They clearly explained everything about staying in the Accommodation and about meals as well, which made it easy to understand. The meals exceeded my expectations, and I was very satisfied. I would like to stay again if I have the opportunity.

This was my first time staying here. The Room was spacious—there was plenty of space even for four people to sleep comfortably. The staff at reception were very kind and even told us where we could see the fireworks. The bath area was not crowded, so it felt like we had it all to ourselves. I could relax, and the open-air bath was excellent. However, the baths are in a separate building, and there is no roof over the walkway, so when it drizzled lightly the path became slippery and felt dangerous. Aside from that, everything was clean and well maintained—nothing to complain about. You can buy draft beer at the front desk, and both the glass and beer were ice-cold—it tasted better than any other beer! I would like to stay here again.

We stayed in a cottage this time. Although it is a bit old, it is kept very clean. It rained on the day we checked out, but there is a roofed walkway so you can reach the front desk without getting wet. Both Onsen were wonderful, and we would love to visit again.

The owners were kind, the meals were delicious, and I was very satisfied! The Room was clean, and I think the cost performance is excellent. Both the station and convenience store are nearby, making it very convenient. I would love to visit again!

There were chain restaurants nearby, and a theme park was also close by, which made it convenient! The bathroom was clean and spacious, which was great. The Room was also spacious, which was great!