전국 × 고객 서비스 평가가 높은 호텔·료칸

Our adults-only family stay was wonderful. With spacious beds, a Room featuring an open-air Onsen bath, and a location overlooking Matsuyama Castle, we ended up spending a lot of time relaxing in the Room. The amenities were excellent, including the in-room hair dryer (it was a ReFa), and every detail was thoughtfully arranged to eliminate the little stresses that can come with traveling. Both dinner and breakfast were delicious and generously portioned, and we truly felt the warm hospitality throughout our stay. As a souvenir, we bought the diffuser that scented the property; its fresh citrus fragrance still brings back memories of our lovely time here even after returning home. Thank you very much. This is an Accommodation I would highly recommend to anyone planning to visit Dogo Onsen.

The Accommodation, the staff, the meals, and the Onsen were all outstanding. The meat and eggs in particular were unforgettable. If I visit Yufuin again, I will definitely stay here!

This was my second stay. Last time, I stayed during a snowy season, so this time I was able to relax until dinner and fully enjoy the sight of green trees swaying and the gentle calls of evening cicadas from my clean, refined Room. The meals here are delicious both in the morning and in the evening, with plenty of vegetables. Of course, the fish and meat were also excellent—everything was flawless. Above all, the staff’s smiles were wonderful, and their service was attentive and professional, which made me feel truly happy. I will definitely come back to stay again when I have time. Thank you very much.

Everything was excellent! The staff were kind, and the Hotel, meals, and baths were all outstanding! I’d love to visit again!

Both the Room and the Onsen are wonderful, and the staff and the proprietress are warm and welcoming—every visit is truly relaxing.

I stayed here with a friend this March and was so impressed that I returned in July with my family (as a couple). The dining menu had changed to a summer menu, so we were able to enjoy it again with a fresh perspective. With only eight parties staying at a time, this is a hidden-gem Accommodation: the Rooms are spacious, yet limited to two adults per Room. It’s perfect for anyone who wants to relax and unwind in peace. On the other hand, you won’t find sweeping views of Sagami Bay like those from the balcony of a high-rise Hotel (you can see the sea and Oshima Island, but they feel distant), nor is there an expansive garden. There is also no Shuttle Service from the station, so I recommend it for guests who don’t mind that. It’s well suited for making memories as a couple or with your best friend, and for celebrating anniversaries or special occasions. The in-Room open-air bath is spacious, and after bathing you can relax on chairs on the balcony. The food is delicious and very generous in portion size—and the timing of each course being served is excellent. The bedding was comfortable and I slept soundly. Considering this level of quality and service, the Plan pricing is reasonable. I would definitely like to return again.

We stayed here as a family of four during summer vacation. We chose the No Meals Included plan because we planned to enjoy street food along Dogo Onsen’s Haikara Street, and it turned out to be an outstanding stay: everything was spotless, the Onsen was excellent, the futons were very comfortable, and access to Haikara Street was great. Above all, the staff worked seamlessly as a team and responded quickly and courteously—it was truly impressive. Our whole family agreed we were lucky to find such a wonderful Accommodation. This time we booked No Meals Included, but the Ryokan meals also looked delicious, so next time we’d like to stay with meals included. It’s an Accommodation we would definitely love to visit again. Thank you very much.

The meals were delicious, and having a private family bath allowed us to relax and enjoy our stay. I was happy that yukata-style loungewear was provided. I did feel the waistband elastic could have been a bit tighter, but it was still comfortable to wear. We could sense thoughtful attention in many little details, which made us feel warmly welcomed. Thank you very much.

The free-flowing natural Onsen was amazing. In particular, the “Isaribi” Room with a scenic open-air bath was exceptional—soaking while gazing out at the ocean was truly special. I was also impressed to be served a whole grilled splendid alfonsino. The Room was very clean and comfortable, and my one-night, two-day stay left me feeling refreshed in both body and mind. A wonderful Accommodation I’d love to visit again.

I’ve stayed in many places, but this was the best. The Room was clean and well maintained, and the front desk staff were very polite and attentive. There are no meals provided, but they kindly recommended nearby restaurants. I definitely want to stay here again.

We stayed for two nights during the Golden Week holidays. The staff were very welcoming, and we thoroughly enjoyed Nozawa’s hot springs in comfort. It’s an ideal location for visiting the public bathhouses. We would love to stay here again.

My spouse and I stayed here together. We booked No Meals Included, but the Room came with a sauna and an Onsen, and the price felt almost too low for the Facility—we honestly felt bad about it. It may not be for those who prefer luxury Hotels or Ryokan costing over 30,000 yen per night, but as other Reviews mention, there are many small thoughtful touches. The service quality covers what matters without being excessive, and the overall calm atmosphere made our stay very satisfying. We hope to return again within this year.

This was my first stay, and the Facility was very clean. The staff were also wonderfully welcoming, and I had a great time. The Room was clean and comfortable, with a beautiful view of the lake right in front of us. It was also great to be able to watch various streaming videos on the large projector. I understand this can’t be helped in summer, but it was disappointing that there were so many insects on the outdoor terrace that we couldn’t really use it. The food was delicious as well, but I noticed that some drinks listed on the menu were sold out. It’s a small thing in itself, but details like this can give the impression that things aren’t being managed thoroughly. (In the end, though, it led me to try something new—so it worked out!)

It was our first time staying here!! Our dog was thrilled with the spacious yard. In the evening, we relaxed with a BBQ and a campfire—such a great time. There were also drinks and amenities provided, so it’s a perfect 100/100!! We went ahead and made another Reservation. We look forward to staying again next time!!

The hot spring water is simply outstanding. Meeting the friendly and kind proprietress is also one of the highlights. I’ll be back again later this year. Thank you for everything!

It was a very relaxing Accommodation. Although the building has a sense of history, it was thoroughly cleaned and well maintained, so we enjoyed a very comfortable stay. The staff kindly accommodated many of our requests, and we truly appreciate it. Of course, the service was excellent! The meals were also delicious, including Yonezawa beef filet steak and shabu-shabu. The semi-open-air bath in the Room was supplied with natural hot spring water, and the quality of the water was wonderful. It is an Accommodation that made us want to come back for a Multiple Night Stay.

I’ve stayed at many Accommodations, but I may have never felt this comfortable anywhere else. We decided to go to Hakone on short notice and made a Reservation. The food was beyond words—watching it disappear was genuinely sad (in the best way). When my father dropped his napkin and I went to pick it up, a staff member immediately came over and brought a fresh one. Even though our Reservation was last-minute, they also prepared an anniversary message plate for my parents. This is true hospitality! The open-air bath in the Room was pure luxury, and the water felt wonderful. This is an Accommodation I definitely want to return to. Thank you so much!

Our family stayed for one night. The Accommodation was excellent, and all the staff were truly kind, so we had a very pleasant stay. Thank you very much. When we checked in, we received a 100th-anniversary booklet for a Ryokan at Tateshina Onsen (a sister property?). It sounded familiar, so after returning home I checked and found that we had actually stayed there when my son was still very young (nearly 20 years ago), because the tatami-mat bath felt safe for children. I’m sorry to say I had completely forgotten, but it felt like a wonderful connection. Next time, I would love to visit Tateshina Onsen as well along with this Accommodation.

I stayed here to visit the Senjojiki Cirque. All the staff were energetic and cheerful, and I had a very comfortable stay. Dinner, centered around hearth-cooked dishes, used plenty of local ingredients and was a delight. Since it’s not a sunken kotatsu, if sitting on the floor is difficult for you, they can lend you a floor chair. Because I was leaving early in the morning, they changed breakfast to an onigiri bento. Eating those onigiri while enjoying the views at Senjojiki was amazing. The Onsen water felt gentle, and the temperature was easy to soak in. I’d definitely like to stay here again when I visit Senjojiki!

I stayed here with my mother. The Accommodation was spotless, and the meals were thoughtfully prepared and truly delicious! Above all, the hospitality from everyone at the Accommodation was outstanding. When I come to Yufuin again, it’s not just that I want to stay in Yufuin—I want to visit Yufuin so I can stay at this Accommodation.