전국 × 후지산 전망 온천 숙소고객 서비스 평가가 높은 호텔·료칸

It had been since last autumn, but this is an Accommodation that soothes me no matter when I visit. Of course, the Room and the Onsen are wonderful, as are the meals—modern French with witty, thought-provoking menus each time, and a Japanese breakfast made with carefully selected ingredients—but even more than that, I’m always delighted by the staff’s quiet attentiveness everywhere, including turndown service during both dinner and breakfast. I go outside the rear entrance to smoke each time, and there was a small bench that hadn’t been there before. Near the exit were several mats you can use on the bench. I was moved by these little touches and found myself even more captivated by Kokon. I’m already looking forward to deciding when to visit next.

I am an Onsen enthusiast who stays over 80 nights a year, mainly in Izu. I have stayed at Kameya Keian more than 30 nights in the past, and this year I stayed for 4 nights. The cuisine was artistic in presentation, and the flavor—especially the richness of the dashi—was something no other Hotel or Ryokan can match; it was absolutely outstanding. The Onsen water quality is excellent, as expected of the historic Izunagaoka Onsen, making this a top-rated Onsen Ryokan. I will visit again.

A lot has happened recently, and my husband took the lead and worked hard through it all. Now that things have finally settled down, we chose to stay here so he—and our dogs—could relax and enjoy some carefree time together. My husband said he was happy to experience something out of the ordinary again after a long time! The food was delicious, and we were truly satisfied with everything, including the Hotel staff’s hospitality and their thoughtful care for our dogs. Thank you very much for giving us such a wonderful time!

Once again, I stayed at Dormy Inn. A Hotel with reliable Onsen and meals. I would love to stay here again if I have the chance. Thank you very much.

Now in my 40s and with my parents in their 70s, I stayed here for a special parent-and-child trip. Unfortunately, it rained, but in the end we had an extremely satisfying stay. The sense of history, the tasteful architecture and furnishings, the staff’s hospitality, the wonderful meals (we dined at Le Trianon for both dinner and breakfast), and the cleanliness of the large public bath—plus the stunning view from the open-air bath—were all outstanding. My parents were truly delighted as well. In particular, Le Trianon’s breakfast course was the best we have ever had on any trip! Each dish—from the egg dishes to the smoothies—was carefully explained to us, making it a memorable experience (I was especially impressed that they used eggs from my hometown). Recently I stayed at newer luxury hotels in Karuizawa and Atami in a similar price range to this Hotel, but this historic Hotel clearly stands apart in terms of service and atmosphere. I hope to return with my family someday. Thank you very much.

This was my first stay, and every staff member I met in the Hotel offered truly wonderful greetings and service. The meals were delicious, the service was attentive, and being able to enjoy several types of wine at the wine server corner was a great Facility for wine lovers. These days, when staying at foreign-owned Hotels, services are often simplified; however, this Hotel feels like it carries on Japan’s heartfelt hospitality from a better era. Thanks to the staff’s excellent attentiveness and consistently comfortable service, it became a wonderfully relaxing trip. Thank you very much. I would love to visit again.

We could even see Mt. Fuji—just as my parents had always said—and we were very satisfied! We stay at various Ryokan, but the meals here were especially generous and delicious. The staff were kind to our child as well, and our child seemed to love it the whole time and stayed in a great mood. We’d love to stay again when we visit Shizuoka!

With more newly opened Hotels in Hakone, we have stayed at several, but after visiting Hiramatsu again for the first time in a while, we truly rediscovered how comfortable it is. My mother and I enjoyed a relaxing, unhurried stay, and we were very satisfied with both the quality and quantity of the meals. We will definitely return. Thank you again for everything.

We stayed here to celebrate our anniversary, and everything was exceptional. Being able to soak in the wonderful Onsen at any time, surrounded by the soothing scent of hinoki cypress, was pure bliss. The meals were outstanding—especially breakfast. We were truly impressed by the carefully prepared dishes made with delicious dashi, and ended up eating far more rice than usual. Every staff member was kind and attentive with just the right sense of distance, allowing us to relax throughout our stay. We would love to return again. Thank you very much for a wonderful experience.

From the moment we stepped inside, it felt like entering another world—an elegant Room full of charm. The Japanese garden unfolding before us was simply breathtaking; with colorful koi gliding through the pond, we could enjoy a view as if it were a perfect landscape photograph all to ourselves. The exquisite traditional craftsmanship in the Room’s fittings also conveyed the Accommodation’s attention to detail. Every in-room meal was carefully prepared and outstanding, and thanks to our cheerful, friendly attendant, we enjoyed an even more pleasant dining experience. The spotless private open-air stone bath sized for two was also wonderful, leaving us truly refreshed in both body and mind.

We stayed as a group of four—my elderly parents, my sibling, and me—who usually live apart. My parents were especially pleased with the heartfelt hospitality. The meals were excellent; I particularly enjoyed the dessert. We will visit again.

This was my first stay, and I truly enjoyed it. The staff’s hospitality was excellent, the wonderful Room with a semi-open-air bath in natural tones was very relaxing, and both dinner and breakfast offered a wide variety of dishes—beautifully presented and absolutely delicious! I had a fantastic chill time. I’ll definitely visit again, specifically for Gora Onsen!

We stayed here overnight while traveling back home. My child loves cars, so seeing engines and car bodies everywhere was exciting in itself, and we were able to spend a fulfilling, luxurious time. As I was traveling with my mother who has difficulty walking, we ordered room service and enjoyed our meal at a relaxed pace on the balcony, feeling the pleasant breeze while watching the circuit.

We stayed here for a family trip with our parents in their 80s. The Room was spacious and spotless, with the toilet and bath separated, and a generously sized washbasin—everything exceeded our expectations! Both the Italian dinner and the Japanese breakfast were excellent. In particular, the main dishes of the Italian course (both the fish and meat) were outstanding, and the peach mille-feuille dessert was just the right size and not overly sweet—absolutely delicious. The staff who assisted us were also very pleasant, making it a thoroughly satisfying stay for our whole family. It was also great for my parents that we could take the elevator to get to the large public bath. The only disappointment was that Mt. Fuji didn’t show itself—but that can’t be helped! A staff member told us it’s often difficult in summer, so we’d love to visit again in a different season someday!

This was my second stay, and the staff provided courteous service. The shuttle service to the station was convenient, the welcome coffee was delicious, the Onsen allowed for a relaxing experience, and the dining area served excellent food. I would love to stay here again when visiting Fuji City.

We stayed at Hakone Regina last year and loved it, so we chose this property. We had made a Reservation in February for our dog’s birthday, but heavy snow prevented us from coming, so this visit was our second attempt. It was a trip with my daughter, grandchild, and our dog. In Hakone we had in-room dining, but here meals are served in the restaurant. During dinner, we were able to have our dog sit in one of the carts provided by Regina, and she behaved wonderfully. She normally doesn’t ride in a cart, but she ended up loving it! The food was delicious, and since my daughter’s and grandchild’s birthdays were coming up, we ordered a tart cake. We were able to celebrate their birthdays as well, which became a truly wonderful memory. We also received photos. We could relax comfortably in the Room, and since there is an Onsen bath in the Room as well, we enjoyed that at a leisurely pace. The dog run also felt almost private—maybe there weren’t many other dogs—so we had a great time. The wood chips are gentle on their paws. On the way home, there was a pool set up so we let our dog swim, and she was thrilled! The life jackets and blower were very helpful. She dried quickly with minimal stress. Compared with Hakone last year, some of the staff service felt a bit cold this time. Maybe it was because there were more guests or because dining is in the restaurant rather than in-room? It would have been nicer if they had spoken to the dogs a little more. Also at Hakone before, the mattress was very comfortable and helped relieve fatigue; later I contacted them and bought the same brand mattress (Serta). This time it seemed like a different mattress brand/model than before, which was slightly disappointing. Next time I’d like to stay at another Regina property again. Thank you for all your help!

Thank you for taking care of us on our family trip. Check-in while enjoying a welcome drink was a nice touch, and the Room was spacious, clean, and comfortable. There were two bathing options: a free open-air bath and a large public bath, and we could even see Mt. Fuji from the large public bath. Dinner was delicious across the board; although we were full by the end of the meal, the house specialty “Izu Mabushi” was light and refreshing, so we enjoyed it easily. Breakfast featured a variety of side dishes served in small portions on multiple small plates—beautifully presented, and every dish was tasty. The staff were also very pleasant and welcoming, which made our stay even better. We would love to come again. Thank you very much.

This time, we stayed in a detached maisonette-style Room. Above all, the overall atmosphere and location of the Accommodation were wonderful. The buildings and Onsen are scattered across a spacious property, and simply taking in the scenery—surrounded by greenery and a river—was incredibly calming. The detached maisonette offered a great sense of privacy, so we could relax without worrying about our surroundings. The view from the Room was also beautiful, and it truly helped us unwind and forget the busyness of everyday life. What stood out most, though, was the food. Each dish was prepared with great care, and everything was genuinely delicious. We stay at various Accommodations when we travel, but the cuisine here left a particularly strong impression. Soaking in the Onsen, relaxing in nature, and enjoying excellent food— it’s a place where you can have more than enough fun just staying within the Accommodation. The on-site bakery also had a lovely atmosphere, and the bread was delicious as well. The staff were consistently polite and attentive, making our stay very comfortable. After our stay we needed to contact them with an inquiry, and they carefully confirmed the details before responding sincerely and professionally. Not only is it a wonderful Accommodation to stay at, but their support when something comes up also made it feel truly trustworthy. Overall, we were extremely satisfied with everything—the scenery, Onsen, Room, food, and staff service. I especially recommend this Accommodation to anyone who wants to slow down away from time pressures and heal in a quiet setting. When we visit Izu again, we would definitely love to stay here.

This was our first stay. My wife, who is very particular about everything, said, “This Room is comfortable, so we’ll be fine,” and even wanted to cancel the other Hotels we had planned. We were wondering what to do for a four-week Hotel stay during our home renovation, so we consulted the front desk. Despite being busy, they kindly helped us, and as a result we changed our plans and stayed long-term. The breakfast selection was extensive, and my wife—who rarely eats out due to food allergies and usually has to cook for herself—enjoyed it every morning without getting tired of it. The lounge, the Onsen, and the parking were all excellent as well, and every staff member was very courteous. When we mentioned a concern about cleaning, they responded immediately. We are truly grateful that our long stay went smoothly. Thank you very much for taking such great care of us.

The Onsen had both hot and lukewarm baths, and I alternated between them. The meals were plentiful and left me completely full; there was a great variety, with nothing to complain about. The front desk staff were kind and helped me with many things. The dining staff were attentive and efficient. This is a Hotel I would like to stay at again.