전국 × 일품요리를 즐길 수 있는 숙소고객 서비스 평가가 높은 호텔·료칸 - 34페이지

It’s a very convenient location, close to Kobe Station and within walking distance of Mosaic and other attractions. I have stayed here every year since it was Crown Palace. In the past, the in-room facilities felt a bit outdated, and I was especially concerned about the plumbing. This time, with the change in management, the facilities have been renewed and I was able to stay comfortably. I usually choose a Plan that includes breakfast, but this time I also had dinner once at the on-site restaurant. Since it has only been about six months since the management change, they seemed short-staffed, and the service felt somewhat lacking. We had dinner as a group of 10, but they said they couldn’t prepare course menus for everyone, so we ordered à la carte instead. The food was very delicious. Breakfast on both mornings was a buffet at the same restaurant, but I felt the selection was slightly limited. The omelet made by the chef was excellent. I would like to stay again next time as well, so I hope to see further improvements going forward.

The staff were very welcoming upon arrival at the Hotel, which made me feel comfortable and at ease. The Room was clean, and I slept soundly until morning. Breakfast could be chosen from three restaurants, making this trip truly wonderful.

We stayed in a spacious Room with a special feel. It was clean, beautiful, and very comfortable. Fresh flowers were arranged throughout, and the cleaning was thorough. Dinner at “Omoinomama” was extremely satisfying—though for a woman in her 50s, the portions were a bit too large and I couldn’t finish everything within the allotted time… haha. It seemed like there may be an assigned attendant system; one staff member consistently came at just the right times to provide service. Drinks are ordered via smartphone, but they also took orders verbally, which was appreciated. The bath was spacious and the water temperature was perfect. There was also a hinoki cypress bath in the Room; I used it as well and found the scent very soothing. The only disappointment was that the coffee at the breakfast venue didn’t taste good. I have stayed here about three times before, but this was the first time I felt it wasn’t good at all. Since we were traveling with guests from far away, one of them even asked, “Is it over-brewed?” which was unfortunate. I also noticed that while some staff members were excellent, others seemed unmotivated. I’m leaving this Review in hopes that it will become an even better Accommodation.

This was my first time staying at Kinugawa Royal Hotel. While the property does show its age, we had a wonderful time and were able to spend plenty of quality time as a family. What matters most isn’t how new or spotless a Hotel is, but how you spend your time there and the memories you take home. We were also lucky enough to catch fireworks at just the right moment. It became an unforgettable memory. This was my second stay with the Itoen Group. I will stay again.

The thorough explanation of the facilities at check-in and the attentive service at the buffet restaurant were excellent.

The parking lot was spacious and convenient. The Room was clean and functional! The only slight dissatisfaction was the lack of a nearby convenience store, but while exploring, I found a yakiniku restaurant and enjoyed a delicious dinner. I appreciated the staff's thoughtful gestures, such as the handmade map.

This riverside Accommodation was truly wonderful. Meals weren’t the typical one-set Ryokan style; there were several choices available. The portions were just right—not too much—so I could sleep well at night, and I also felt thoughtful attention to detail throughout. I was especially grateful that, unlike many places, there was no noise from children during meals, so I could enjoy everything quietly and at a relaxed pace. Dining while enjoying the cool breeze and scenery through the riverside windows became an unforgettable time. For bathing, I used a private bath. Because I have surgical scars, I was most grateful that they prepared a private bath where I could bathe with peace of mind. The free-flowing natural spring water was beautifully pure and felt cleansing even to the soul. The Room had double-pane windows for soundproofing and insulation, showing how carefully it had been renovated. Since I’m not used to sitting on tatami floors in daily life, having a bed and table made the Room very comfortable, and I appreciated that consideration. Also, as someone with strong cleanliness preferences, I really appreciated the small but thoughtful touch of providing unopened individually wrapped pocket tissues instead of a partly used box of tissues often found in Ryokan. The meals were also pleasing for someone like me who pays attention to additives; in particular, they had a nostalgic flavor that reminded me of my grandmother’s cooking—she was especially good at German cuisine. The juice served was freshly squeezed as well, and it was clear that each dish had been prepared with great care. I was genuinely happy to find an Accommodation like this in Japan. Both the proprietress and her husband were very friendly and interacted with me at just the right distance—even though I’m shy—so my stay felt truly comfortable. If I have another chance to visit Gero Onsen, I would love to book a Multiple Night Stay—starting the morning with German beer and then enjoying lunch as well. Thank you very much for such a pleasant stay.

This is my third stay, and it feels reassuring in a good way. The meals are great, there’s a convenience store nearby, and the staff are pleasant—I’m very satisfied. I rated the large public bath as 3 only because I didn’t use it. Also, this is just personal preference, but I would prefer a slightly higher and firmer pillow, so I rated that as 4.

I’m a repeat guest. The staff are always kind and attentive, and I’m impressed by the heartfelt hospitality each person provides. Once again, I had a comfortable stay from start to finish, and this is a Hotel where I always want to stay whenever I visit the area. The building has been renovated and feels very clean, with thorough housekeeping not only in the guest rooms but throughout the entire property. The location is convenient, and having access to the large public bath allowed me to relax and recover from work fatigue. Dinner was delicious again, and since the menu was different from my previous stay, it felt fresh and enjoyable. It offers great value for money, with such a satisfying selection that there’s no need to go out for food or drinks. Highly recommended especially for those who want to take it easy at the Hotel. I was particularly touched by the thoughtful attention shown by one of the female staff members during dinner. This warm service is one of this Hotel’s greatest strengths. I would definitely like to stay here again whenever I visit this area—an Accommodation I’d love to make my regular choice and highly recommend.

A luxury to soak in the hot water while listening to Japanese bush warblers during the day and a chorus of frogs at night. The spring-inspired meals were also delicious and truly enjoyable. There aren’t any particularly special amenities or services, but everything feels comfortable—from walking barefoot on the tatami floors throughout the property to the subtle aroma in the air—and it’s genuinely relaxing. The building seems old, but it’s kept very clean, with no faults at all. It was so quiet that I could clearly hear the pleasant snoring from the next room—perhaps part of its charm. The Onsen is, of course, wonderful as well.\nI would definitely love to visit again.

Although we checked in late after watching Monbetsu Horse Racing, we were warmly welcomed. They upgraded our Room, and since it was our wedding anniversary, we were very happy. We had a very relaxing stay. Thank you very much.

I love British antique furniture, so this is a pension I’d been curious about for a long time. The three of us stayed as a family. The furniture, tableware, and paintings—said to have been collected by the previous owner—were all just as I expected: tasteful and wonderful. Definitely worth seeing. I gave it 4 stars because the Facility is a bit old and the soundproofing isn’t great, but everything is very clean, the owner couple are lovely, breakfast was truly delicious, and both the bedding and bath were comfortable. The parking lot is spacious and it’s close to the Tomei interchange as well… for this price, it’s an excellent value. I’d love to visit again. Thank you very much.

The staff service was excellent, and there were no particular issues with the in-room Facility. I had a very comfortable stay. One concern: I assumed the room door would close automatically when I went out, but it caught partway and ended up being left open while I was away. For the bathing Facility, it would be convenient if amenities such as toothbrushes and razors were available in the bathing area.

Our children were delighted, and we had a wonderful time. We really appreciated the Room upgrade, and when our siblings argued over the amenities, the front desk staff responded flexibly and helpfully. We would love to stay again. Thank you very much.

I was traveling solo and had made a Reservation for a single Room, but it turned out to be a twin Room. There were baths in each building, so I went around to three different locations and really enjoyed it. Even on my own, I never got bored and had a comfortable stay. If I have the chance, I would like to stay here again.

A newly opened APA Hotel—since it’s a resort, it met my expectations. It was clean and stylishly designed. There were plenty of elevators, the lobby was spacious, and the staff were polite—overall a wonderful Hotel. The large public bath was also spacious and had a sauna, but I was concerned about some overseas guests’ manners. Many people got into the bath without washing first, and in the sauna some went straight into the cold bath without rinsing off their sweat in the shower, or headed to the locker Room without drying off. I wish there were easy-to-understand etiquette notes in each Room in multiple languages. It felt like they simply didn’t know the rules. I also thought having a slipper rack inside the lockers was a great idea. I did notice dirt building up in both corners of the hallway, but inside the Room was clean. What made me especially happy this time was the gentle tone of voice from the parking fee attendant, and their thoughtful service, such as offering me a chair—I really appreciated it. The person who gave directions also kindly explained how to get there, for which I’m grateful. I was able to head home feeling good.

After enjoying rafting nearby, we stayed overnight. The Room was a spacious Japanese-style room, and we were able to relax comfortably. We had a breakfast-only Plan, so we had dinner at the Hotel restaurant. Since we made a Reservation at check-in, even though it was fully booked that day, we were seated smoothly. The baths are in a separate building behind the Hotel, and we also enjoyed the open-air bath. When we go rafting again, we’d like to stay at this Hotel! Thank you very much!

In this refined and beautiful space, I was able to spend a truly relaxing time. Most of all, I was deeply impressed by the single cold plunge bath—its crystal-clear chill felt wonderfully refreshing. The moment it wrapped around my heat-soaked body with a crisp coolness, everything seemed to sharpen vividly, and I experienced an exceptional sense of “totonoi.” I am also sincerely grateful for the warm hospitality of the staff. I will definitely return to enjoy this beautiful experience again.

The Hotel itself was very clean, and the staff, service, and location were excellent. However, I saw several guests with tattoos at the pool. I understand that rules vary by Hotel, but since this is a Resort Hotel pool, clearer rules and guidance regarding tattoos would help families feel more comfortable using the facilities. Other than that, my stay was comfortable and I was satisfied overall.

Magnificent views of Mt. Fuji and a stylish Fuji Onsen, conveniently located with easy access from the interchange. The Room was clean, and we were very satisfied. On the way back, we enjoyed strawberry picking at a nearby farm called Agri Monster.