전국 × 자연 체험 숙소고객 서비스 평가가 높은 호텔·료칸 - 48페이지

I stayed here for a Mt. Tsukuba hike. I really appreciated being able to pick up the ropeway discount tickets even before check-in. The Onsen after the hike was incredibly soothing. The bath area has been beautifully renovated, and the amenities (POLA) were excellent. The view of the Kanto Plain from the Room is stunning, and the night scenery is beautiful as well. When I woke up in the morning, everything was pure white—I enjoyed a morning bath surrounded by clouds and a delicious Japanese breakfast. It wasn’t clearly stated, but free drinks like coffee and apple juice were available, which was a pleasant surprise. Both the restaurant staff and front desk staff were very courteous and left a great impression. I’ll definitely stay again.

We stayed in a luxuriously designed Suite Room. The 24-hour free-flowing cloudy Onsen in the Room was pure indulgence. Even among Accommodations with an open-air bath, I don’t think you’ll find another with a bath as large as this Accommodation’s. The mountain and river cuisine also showed great attention to detail—highly recommended for a stay.

We stayed here to celebrate a family birthday. We sincerely appreciate the warm hospitality of the staff who assisted us. The food was delicious, and we left feeling completely satisfied. We also enjoyed the sauna, open-air bath, and projector.

I would like to stay here again.

From the moment we arrived and stepped into the forest, we were captivated by the beautiful architecture. Lush greenery stretches as far as the eye can see, and the space—where white walls blend perfectly with tasteful furnishings—made us feel happy just being there. What impressed us most was the top-floor bedroom and the glass-walled bath. It felt as if we were floating in the forest, and spending time surrounded by nature was an unforgettable experience. The staff were wonderful—always attentive and courteous—which made our stay comfortable and worry-free from start to finish. We visited with our dog this time, and it was truly dog-friendly. Our pet stayed relaxed throughout and seemed to enjoy every moment. Above all, a morning walk through the forest is exceptional. The clear air and peaceful silence created a special kind of time that’s hard to find in everyday life. A place we would love to return to—and one we can wholeheartedly recommend.

We stayed here for our family trip at the end of summer vacation. It was a special Room—the only one of its kind in the Hotel. It had the space of two Rooms plus a living area, and an exceptionally large bathroom—about the size of another Room—with a spacious bathtub where you can fully stretch out, as well as a separate shower room. The bubble-bath function had been removed, but features such as the marble flooring gave it a very luxurious feel. There were also private stairs, a ramp, and an exclusive corridor leading to this special Room, with outstanding attention to privacy. From the Room, we enjoyed breathtaking views over all of Lake Megami and the surrounding mountains. There were three large TVs, which delighted our children, and we could use the air conditioning as well, so we stayed comfortable throughout our visit. The public bath included an open-air bath and even two saunas, and the lockers were clean. From the open-air bath we could look out over Lake Megami and the mountains while relaxing in the Onsen. We enjoyed cooling off in the cold bath, watching clouds drift by, and taking our time to fully appreciate Tateshina Onsen. As it was peak season, both dinner and breakfast were buffet only; while there weren’t many items overall, each dish was truly delicious. The coffee did not seem to be freshly drip-brewed from a machine like those found at some buffets, so having a coffee machine would be nice. Next time we are very much looking forward to trying kaiseki cuisine at the basement-level restaurant as well. As an IKYU.com Diamond member benefit I requested late check-out; unfortunately it wasn’t possible due to peak season demand. Still, this is such a wonderful Hotel that we wanted to stay even longer—the Room was beautiful, spacious, and impressive in every way. Thank you also for the Diamond member gifts (a bottle of wine and souvenirs from Nagano). Since in Parking Lot No. 1 the wheelchair-priority space is shared with EV charging spaces, I think it would be better to separate them so that enough spaces can be secured to meet nighttime EV charging demand while keeping accessible parking available at all times. We arrived at 11:00 and completed check-in procedures first; the front desk staff were excellent. We requested early check-in but it wasn’t possible due to peak season; however when keys became available before 3:00 p.m., they were handed out in order of completion of procedures—so arriving early was worthwhile for us after all. We will be staying in this same Room again in the future as well; thank you in advance from our whole family for your continued hospitality. Thank you very much to all staff members.”

My monthly staycation is usually at a Hotel in my local Minato Mirai area, but this time I went a bit farther to Hotel Indigo Gora. I drove there alone, and the winding mountain roads in Hakone were a little tiring. I arrived before check-in and planned to relax at the footbath, but as soon as I parked in the outdoor lot in front of the Hotel, a staff member came right away and helped with my luggage. The welcome drink and Umaibo snack were a nice touch, and being able to check in comfortably while seated is one of those pleasures you expect from a Hotel of this class. When I entered my Room with the staff’s guidance, I couldn’t help saying, “Beautiful!” out loud. It’s a compact Hotel with around 100 rooms, but the Japanese-modern design—combining a raised tatami area with beds—was truly charming. I usually prefer modern Hotels, but this stay reminded me how calming and appealing Japanese-modern style can be. For dinner, I ordered à la carte at the on-site restaurant. The shrimp, scallops, and abalone in the bouillabaisse were surprisingly tender; the burrata was rich and paired perfectly with tomato and basil. The white wine went down easily. Since I don’t eat much, I also appreciated having à la carte options instead of only set courses. The bath in my Room was spacious, and I was able to fully enjoy the Onsen at leisure. The breakfast buffet also impressed me in both variety and quality—especially the green beans dressed with sesame sauce, which tasted far better than anything I could make at home. Even as someone who eats lightly (and can be picky), it was more than satisfying. The hospitality from everyone on staff was excellent, and the entire property was beautiful and comfortable. It was a wonderful Hotel that made me want to return again.

Surrounded by Aso’s great natural scenery, the views were amazing! We were upgraded, so our Room was a Japanese-Western style room with a wonderful view. The food was also excellent—Akaushi roast beef and steak, sashimi, and more—with an all-you-can-drink plan, so we were very satisfied! It was only one night, but we really enjoyed the stargazing walk at night, fireworks, the pool, the massage room, and manga—everything was great. The open-air bath was a bit too bright in the daytime because of the sun, so I’d like some measures for that. I wanted to soak in the open-air bath under the night sky, but I drank too much and fell asleep. The next morning we could even see a sea of clouds—it became a truly wonderful memory!

My grandchild happily joined in activities like catching sweetfish and baking bread. We also enjoyed the pool to the fullest. The Onsen was great too.

My spouse and I stayed in a log cabin for two nights with our Toy Poodle. Although the cabin is pet-friendly, it was very clean and well maintained, and we were able to relax comfortably. The large public bath and restaurant are in the main building, but there is an easy shortcut, so it only took about 3–4 minutes from our cabin and was no problem at all. Dinner was a carefully prepared kaiseki meal—delicious and more than enough. The breakfast buffet also featured many handmade dishes using local ingredients, which we really enjoyed. The woman at the restaurant was cheerful and kind, creating a pleasant atmosphere during our meals. With plenty of greenery, it was a great environment for our dog as well, and he looked happy on his walks. We would love to visit again with our dog.

We traveled to Kagoshima to celebrate my mother’s 60th birthday and stayed here for one night during our three-night trip. This Accommodation’s meals were incredibly generous in portion size. Every dish let us fully enjoy the natural flavors of the ingredients, and everything was delicious—we were completely satisfied, to the point of feeling like we could barely eat another bite. Because it was a 60th birthday celebration, we requested a size 4 decorated cake in advance, and it was prepared for us at dinner. Afterward, we enjoyed it together as a family in our Room while celebrating at a relaxed pace, making it a truly memorable time. The view from the Room was wonderful as well. Just after 7:00 a.m., our whole family took a walk to the footbath in front of the Hotel. Soaking our feet there in the crisp morning air felt amazing and was deeply soothing. There were also several local community cats around, and their adorable presence brought smiles to everyone in our family. All of the staff were kind and welcoming throughout our stay, and we were able to spend a wonderful time that felt perfect for such a special trip. This is an Accommodation I would definitely like to stay at again when visiting Kagoshima. Thank you very much.

My second stay, following last winter. Last time I came by car. After sightseeing at Owakudani and other spots, I followed the navigation system and didn’t really know where it was, but this time I used the mountain railway and was surprised to find it was very close to Sounzan Station. Even on the walk from the station, I felt welcomed by a pleasant breeze and birdsong, and arrived at the Accommodation in great spirits. The attendant who looked after us was the same as last year. Their cheerful manner and excellent timing in serving meals were unchanged. The Room and shared areas were just as spotless as before—not a speck of dust—making everything feel wonderfully refreshing. The open-air bath assigned to each Room is located a short distance away, and ours was excellent again this time. With cuckoos calling more beautifully around this season, I could truly relax in both sound and hot water. The meals were delicious as before: a soup with pike conger eel (hamo) and junsai; seasonal ingredients like Manganji peppers with superb seasoning; gourd “kaminari-boshi,” which I hadn’t tasted in ages; plus breakfast highlights such as the vegetable salad and dressing, perfectly grilled salted salmon (both seasoning and doneness), and fresh yuba served at just the right moment. An Accommodation I’d love to return to for its hospitality.

I was very satisfied. The moment I walked in, I thought, “It’s more spacious than I expected!” It was clean and felt like a place where I could truly relax. This time I stayed alone, but the sofa is wide enough for two people, and there were sliding partitions between the bed area and the washbasin area, so even with a companion you could get ready comfortably. The staff were also very kind—when I was about to shop at the store, they told me about a survey, which helped me save money. If I had to mention one issue, the washbasin is a bit small, so water tends to splash around each time you use it. Overall, it was a wonderful Hotel with great value for money—I’ll definitely be back!

Although the Hotel is located in the countryside, the staff’s hospitality and the quality of the meals are on par with a three-star hotel.

Although our stay was short, the Facility had a wonderful atmosphere and we were able to relax and enjoy a peaceful time. The next morning, we enjoyed the Onsen and sauna—it felt great, and both body and mind were refreshed. Since we arrived just before midnight (24:00), it was a bit disappointing that we couldn’t use the Onsen that day. Next time, I’d like to arrive a little earlier and take more time to enjoy the Facility as well. I would definitely like to stay again if I have the chance. Thank you!

In every way, this was the best Hotel I have ever stayed at. I will make another Reservation through IKYU.

Outstanding hospitality—this is a wonderful Hotel! When my elderly father choked on a piece of steak at the restaurant, the staff rushed over immediately and supported me as I helped him, and thankfully he was fine. To the staff member who ran to us in that critical moment, I would like to express my heartfelt gratitude once again. And the food is incredibly delicious! Each dish is rich in flavor and makes the most of the ingredients. Even my father, who had choked, finished all of his remaining meat, and our whole family enjoyed the desserts as well—everyone agreed they were delicious. I often hesitate to travel with my elderly parents who require nursing care certification, but we were able to stay together in one Room for four people, and this Hotel made me want to bring my parents again. We will visit again when we have the chance. Thank you very much.

We stayed for 2 nights and 3 days. Overall, it was comfortable. The bath on the 7th floor had a fairly lukewarm tub, which was great because soaking in it after the hotter tub let us enjoy a longer time without overheating. On the other hand, the bath on the 1st floor has only four washing stations. While there are multiple tubs, most are so small that they barely fit one or two people, so I wouldn’t really recommend it unless you visit on a quiet day or specifically want to try several small baths. Meals (both breakfast and dinner) changed between the first and second night, so even with a Multiple Night Stay we didn’t get bored. You can enjoy many different dishes in small portions, and there’s also a special, creative feel to them. Everything was tasty, but not so impressive that it’s worth setting your expectations too high. The fish dishes were average; the meat dishes were very good. It was also nice that you can order Fukushima sake and other drinks for an additional fee. All staff were warm and welcoming. The Room was clean and spacious, and the bed was comfortable. We could see nature through large windows, and the amenities/Facility were well equipped: a large desk with a sturdy chair, a powerful hair dryer, a full-length mirror (stand mirror), tea and coffee, etc. However, it was disappointing that the desk drawer hit the chair armrests making it hard to pull up close to the desk, and that the light on the stand mirror had dead batteries. Since we stayed during Obon season there were many families with children, so it may not suit those looking for a quiet adults-only atmosphere. Also, since it said “no cleaning unless requested” for Multiple Night Stay guests we didn’t ask for anything—but staff still entered our Room to replace amenities without warning us first. This part of their guidance is unclear. There are hardly any shops nearby such as convenience stores, so it’s not ideal if you plan to sightsee only in the immediate area. It seems better suited either for going out toward the station area or for relaxing at this Accommodation. We didn’t use it ourselves, but they also appear to offer a free Shuttle Service bus to another affiliated Onsen.

We stayed as a family. The private bath was great, but we were a little late for check-in and the time slot we wanted was already booked, which was disappointing. The food and everything else were better than expected. The Room we stayed in was spacious and excellent. We will come again.

I stayed for two nights in August and did not experience any major inconveniences. The meals were delicious. The Onsen was spacious, and I was able to relax and enjoy it. The staff were also very helpful. There was only one designated smoking area outside, but it was not particularly inconvenient.