전국 × 고객 서비스 평가가 높은 호텔·료칸 - 604페이지

Stayed at the accommodation after attending a festival at Lake Yamanaka. Despite the possibility of arriving past midnight due to traffic, the staff provided kind and accommodating service over the phone—thank you! The room was clean, and I slept soundly until morning. (The blackout screen was so effective that it felt like nighttime even in the morning!) Breakfast was delicious, and the large public bath had soothing water that relieved my fatigue. I had confirmed in advance that room wear wasn’t provided, so I brought my own without any issues. I would love to stay here again if given the chance!

To everyone at Yunose Onsen, Yunose Ryokan, thank you very much for taking such great care of us. It was truly a place rich in nature. There were no artificial sounds at all—only the sounds of nature—and it was deeply relaxing. I would recommend it to anyone who wants to get away from the crowds and forget about time for a while. Thank you again.

The breakfast is excellent, and the accommodation rates are reasonable, so I often stay here.

Thank you for letting us use the Shuttle Service many times. We were surprised to see a Japanese serow cross right in front of the Hotel. The meal unusually did not include sashimi, but since it’s in the mountains, we felt that was perfectly fine in its own way.

The hostess’s thoughtful touches were evident everywhere, making this Accommodation extremely comfortable. The house spring water I drank after the Onsen was so delicious that I ended up gulping down several glasses! With the sound of the river and insects in the background, it’s a truly soothing Accommodation.

The Facility was overall clean, but the water areas in the Room's bathroom and toilet had a strong unpleasant smell, making them unusable. We used the shared bath on the first floor and the shared toilet instead. The public bath was compact but had a ReFa hairdryer, which was great. The shared toilets on the first floor were clean and well-maintained. Additionally, my husband was happy to get one of the limited low-resilience pillows available, which allowed him to sleep soundly. The welcome drink and post-bath ice cream were also nice touches. The free parking was very helpful as well. It’s a good Hotel for staying before visiting Gotemba Outlet Mall. Its proximity to the highway makes it convenient for transportation too. I hope they can improve the smell in the Room's bathroom and toilet in the future!

I was able to relax, enjoy my meal and drinks at a leisurely pace, and get a good night’s sleep. Thank you again—I look forward to staying with you next time.

A quiet, relaxing Accommodation. The bath feels wonderful and leaves your skin silky smooth. The hot water is excellent. My knee pain eased. I felt refreshed, like my body became lighter. I want to visit again!

Clean, well-maintained facilities and courteous service. At night, I also received a cup of instant noodles. The room was comfortable and felt closer to a private room than a typical capsule. However, for around the same price, you could probably book a standard private room at a Business Hotel, so satisfaction may depend on what you value most.

At first, the building looked old and I was very worried, but the Room was completely fine—not cramped—and it was kept clean. The bed and toilet were also clean. There were notes about adjusting the shower temperature and water pressure, but I was able to use it normally, and the water pressure was not an issue. The front desk staff were polite, and kindly told me that if I make a Reservation on another site, there is a Plan called “Meat Meat.” I was also very happy to have welcome coffee and a water dispenser. In the lobby, they also sold character keychains and accessories that kids would probably like. I only took a quick look, but everything was inexpensive and cute. Aside from the old exterior and the slow elevator, I was very satisfied with my stay at this Accommodation and would like to use it again. Thank you very much.

When I went to drop off my luggage, I couldn’t give a clear estimate of my check-in time, but the staff were very kind and helped me with a smile. They also spoke to me at check-out, which made me happy.

It felt like stepping into the world of Anne of Green Gables (though I believe Anne is from Canada...), and it was a wonderful space. The Room also had an antique feel, and my daughter was absolutely delighted. The open-air bath requires a Reservation. Unfortunately, because it’s so popular, we couldn’t use it this time, which was disappointing. Next time I’ll make a Reservation earlier (haha). Since the weather wasn’t great, I’d love to visit again during rose season.

My husband’s favorite Accommodation. This time, the three of us stayed here. As always, the plentiful meals and the Onsen were flawless. The Room has also been renovated and is very clean. If I had to mention one thing, I wish the bathing hours were a little longer. We go in about three times, but there isn’t quite enough time to relax at night. In the morning, we can soak at a leisurely pace, which we really appreciate. We will surely stay again. Thank you very much.

The front desk staff are exceptionally courteous and attentive, so even though the Facility is a bit old, it never feels inconvenient. In addition to the in-Room shower, there is a small shared bath, which was perfect for resting my body after touring. Thanks to this Accommodation, I came to like Tokushima City as well. I have never experienced this level of satisfaction at this price anywhere else, and I highly recommend it. Amenities such as toothbrushes are available next to the front desk as needed. The Room key is a traditional key type. In a good way, everything you need is provided—more than enough for a minimal setup.

All the staff at the front desk and during meals were foreigners, but their Japanese was excellent and they were very polite. When passing on the stairs, they stepped down a few steps and moved aside for us—thoughtful hospitality that truly reflected Japanese-style attentiveness. They were wonderful staff members you rarely see at Hotels these days. The building layout is complicated, and you have to go up and down stairs from the lobby to finally reach your Room floor. Getting to meals and the Onsen also requires using stairs every time, so it seemed difficult for guests with mobility issues or elderly guests; we saw someone resting midway while holding onto the handrail. No elevator. We had two suitcases plus other luggage, and we couldn’t carry everything at once, so we ended up making two trips. It was tough with so much luggage. The kaiseki meal was on the smaller side but delicious. Breakfast had many small dishes—elegant and nicely presented. The Onsen was quite hot; since it was a weekday with few guests, I had the bath to myself both at night and in the morning. The Room was spacious, clean, and lovely. When making our Reservation, it didn’t say there was an open-air bath in the Room, so I was thrilled when I saw it as soon as we opened the door—but I felt disappointed when I noticed a “Do Not Use” sign on the lid. Still, it’s a Hotel I would like to stay at again.

The location was great and getting around was convenient. The Room had a microwave and a washer-dryer, a freezer, and the bathroom and toilet were separate. The ReFa shower head and hair dryer made the stay very comfortable. Breakfast featured bread from the long-established bakery “Aloft,” with a good selection of hearty savory breads, so we felt fully satisfied. My companion prefers rice, so they would have liked onigiri and miso soup.

This time, as it was for skiing, I intentionally chose a very simple Room, so I apologize for not being able to give a high rating. I deeply appreciate the excellent service and meals provided at a very high level. Next time, I will take my time to enjoy my stay. Thank you very much.

We always enjoy staying here. It’s close to both the beach and the station, making it a very convenient base for sightseeing. The nearest convenience store is a bit of a walk, so it’s a good idea to stock up when you find one. This time, it was a little strange that there was only one set of amenities even though we were five people, but since everything was properly provided last time, we don’t think it will be an issue. Thank you.

We stayed with 4 adults and 1 toddler. For access, the location didn’t show up even after entering the map code, but we were able to arrive by searching “Kururi Sanso” on Google Maps. The road felt just barely manageable for a larger car, so going in a kei car was the right choice! The Accommodation itself was wonderful, and we had a very comfortable stay. The pool, mist sauna, and pizza oven were all amazing—we wish we had stayed two nights. We definitely want to visit again. If I had to mention anything, it would have been nice to have two bedrooms. Also, the pizza peel felt a bit small for the pizza oven, so serious pizza lovers might find it easier if they bring their own. The electric bug-zapping racket was also very helpful—great to have! The pool was so good that we went in three times and ran short on towels, so it would be nice if there were a few more spare towels. Also, although it wasn’t mentioned on the website, there were plenty of wine glasses provided, which was great. Next time we’ll come during the colder season. It was the best Accommodation we’ve ever stayed at.

I stayed for one night with a friend. We enjoyed cooking in the kitchen, knitting while watching dramas, and spending time at a relaxed pace surrounded by nature! The cabin was well-equipped with various utensils and seasonings, which was very convenient. Additionally, the distance from neighboring cabins allowed us to enjoy our stay without worrying about others. I would love to visit other SANU locations as well!