Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 604Page Number

All the staff at the front desk and during meals were foreigners, but their Japanese was excellent and they were very polite. When passing on the stairs, they stepped down a few steps and moved aside for us—thoughtful hospitality that truly reflected Japanese-style attentiveness. They were wonderful staff members you rarely see at Hotels these days. The building layout is complicated, and you have to go up and down stairs from the lobby to finally reach your Room floor. Getting to meals and the Onsen also requires using stairs every time, so it seemed difficult for guests with mobility issues or elderly guests; we saw someone resting midway while holding onto the handrail. No elevator. We had two suitcases plus other luggage, and we couldn’t carry everything at once, so we ended up making two trips. It was tough with so much luggage. The kaiseki meal was on the smaller side but delicious. Breakfast had many small dishes—elegant and nicely presented. The Onsen was quite hot; since it was a weekday with few guests, I had the bath to myself both at night and in the morning. The Room was spacious, clean, and lovely. When making our Reservation, it didn’t say there was an open-air bath in the Room, so I was thrilled when I saw it as soon as we opened the door—but I felt disappointed when I noticed a “Do Not Use” sign on the lid. Still, it’s a Hotel I would like to stay at again.

The location was great and getting around was convenient. The Room had a microwave and a washer-dryer, a freezer, and the bathroom and toilet were separate. The ReFa shower head and hair dryer made the stay very comfortable. Breakfast featured bread from the long-established bakery “Aloft,” with a good selection of hearty savory breads, so we felt fully satisfied. My companion prefers rice, so they would have liked onigiri and miso soup.

This time, as it was for skiing, I intentionally chose a very simple Room, so I apologize for not being able to give a high rating. I deeply appreciate the excellent service and meals provided at a very high level. Next time, I will take my time to enjoy my stay. Thank you very much.

We always enjoy staying here. It’s close to both the beach and the station, making it a very convenient base for sightseeing. The nearest convenience store is a bit of a walk, so it’s a good idea to stock up when you find one. This time, it was a little strange that there was only one set of amenities even though we were five people, but since everything was properly provided last time, we don’t think it will be an issue. Thank you.

We stayed with 4 adults and 1 toddler. For access, the location didn’t show up even after entering the map code, but we were able to arrive by searching “Kururi Sanso” on Google Maps. The road felt just barely manageable for a larger car, so going in a kei car was the right choice! The Accommodation itself was wonderful, and we had a very comfortable stay. The pool, mist sauna, and pizza oven were all amazing—we wish we had stayed two nights. We definitely want to visit again. If I had to mention anything, it would have been nice to have two bedrooms. Also, the pizza peel felt a bit small for the pizza oven, so serious pizza lovers might find it easier if they bring their own. The electric bug-zapping racket was also very helpful—great to have! The pool was so good that we went in three times and ran short on towels, so it would be nice if there were a few more spare towels. Also, although it wasn’t mentioned on the website, there were plenty of wine glasses provided, which was great. Next time we’ll come during the colder season. It was the best Accommodation we’ve ever stayed at.

I stayed for one night with a friend. We enjoyed cooking in the kitchen, knitting while watching dramas, and spending time at a relaxed pace surrounded by nature! The cabin was well-equipped with various utensils and seasonings, which was very convenient. Additionally, the distance from neighboring cabins allowed us to enjoy our stay without worrying about others. I would love to visit other SANU locations as well!

This was my second stay in three months. All the staff were kind and responded politely. I caused some trouble because I didn't know how to use the safe, but they taught me without a hint of annoyance, saying, "It's okay." There is basically no daily cleaning, and during my 3-night, 4-day stay, it was only done once during the day on the third day. However, you can get new towels at the front desk, and since I was often out during the day, it didn't bother me at all. What I liked most about this hotel was the rooftop sky lounge. When it comes to viewing the night view, tourist spots are crowded, and rooms with a night view in hotels tend to be expensive... In such a situation, I was happy to be able to leisurely enjoy the night view of Tokyo. There are also two coin-operated laundry machines on the first floor, so if the timing is right, you don't have to go to a nearby laundromat, which was convenient. I would like to stay here again when I visit Tokyo.

As the title says, it was a great Hotel. I rated it 4 because there was no bathtub, but the shower was refreshing and left me feeling clean. If this Hotel is available on future trips, I will choose it without hesitation. Thank you.

The front desk staff were incredibly kind and courteous, and I truly appreciated their help without a single unpleasant expression. The Room was clean, and I had a very comfortable stay. The amenities were well stocked, and I really enjoyed my time here. Thank you—I’d like to visit APA Hotels in various regions again.

Perfect for exploring Sera Town. The interior design and landscaping were lovely, making the stay very comfortable. The breakfast box is highly recommended as it provides a satisfying start to the day, but warming up items purchased from roadside stations or other shops is also a great option. Both choices have their own charm!

The Room was so stylish—it felt like a space I could stay in forever! My 3-year-old child seemed to love it too and had a great time. The lounge was also wonderful, and I ended up using it many times! Compared with the area around Nagoya Station, the area around the Hotel felt quieter and more relaxing. I’d love to stay here again when I visit Nagoya.

I stayed the night before visiting a grave on the equinox holiday, and I truly appreciate your courteous assistance despite my late-night check-in. I stayed in the West Wing; you briefly have to go outside when using the passageway from the main building, so it was a bit cold, but acceptable. The Room was clean and a good size, and the soundproofing was excellent—although my Room faced the road, it was quiet and comfortable. The large public bath was also pleasant, though it is not a natural Onsen. Breakfast was enjoyable as well for a Business Hotel buffet. If I had to mention one drawback, it was that the parking area was hard to find. I used a lot a short distance away as instructed by the Hotel, but it seemed like there might also be parking behind the Hotel... Since it was still quite cold, I would have preferred to park as close to the Hotel as possible.

Good value for the price. The service, location, parking, and overall convenience are all decent. Amenities are standard and well stocked. If I have the chance, I’d consider it as one of my options again.

Within walking distance of the station, the building may be old, but it is well maintained. The Room has enough space to feel comfortable, and this Accommodation offers great value at a reasonable price. Since I arrived early, I was able to park smoothly in the parking lot. I will use it again when staying in Goi.

I’d love to stay in the same Room again next time.

I had plans to go to Fujinomiya in the morning, so I stayed the night before. The parking lot next to the Hotel fills up quickly, so I used the second parking lot, but it’s also close and not a hassle. After check-in, there are individual shoe lockers by the entrance for each Room, and you move around inside in slippers. The Room is reasonably spacious. Since the outlet by the bedside is a bit far, I recommend bringing a long charging cable. The bathroom and toilet are completely separate, and the bathtub and washing area are also separated, so if you fill the tub first you can wash up and get into the bath right away, which is great. There are plenty of convenience stores, supermarkets, and chain restaurants nearby, so finding food shouldn’t be a problem. The free breakfast doesn’t have a huge variety, but everything was tasty. Overall, it was a great value Hotel.

The Onsen was wonderful, and the thoughtfully prepared seasonal cuisine was delicious. The Room was barrier-free, with views of the green mountains from the window. Art panels and lighting featuring Gokayama washi paper were used throughout, creating a very pleasant space. The bed firmness was just right, helping us recover from travel fatigue, and we were able to relax and take our time. We also learned about the Kokiriko folk song at this Accommodation. The staff were friendly and attentive, making this an Accommodation whose hospitality stayed with us. Thank you very much.

This time, my “Dokoka ni Viewn” trip took me to Mizusawa-Esashi, so I chose Yakushido Onsen because I wanted to stay at an Onsen. Last time, I think I came by car. This time, I stayed alone in a Japanese-style room with breakfast and dinner included at a very reasonable price, and I was able to enjoy the Onsen four times—so refreshing. I’d love to visit again.

On our Atami trip with my mother, daughter, and six grandchildren, we chose this Accommodation hoping to relax here rather than focus on sightseeing. We were amazed at how much larger the Room was than it looked in the photos, and every dish was delicious—each one served with great care—so both our hearts and stomachs were completely satisfied. Above all, we were truly moved by the warm hospitality of the staff from arrival to departure, which made it a wonderful family trip. On the drive home, we all said together, “We want to come again!” Thank you very much.

Stayed on New Year's Eve. The bath was simple with just one tub, but the Onsen was excellent. The room was a Japanese-Western style, spacious, and very relaxing. Meals were served in the dining hall with a wide variety of freshly prepared dishes that were delicious and highly satisfying. We also enjoyed New Year's soba noodles, zoni soup, and osechi cuisine. Considering coming back next year as well.