전국 × 고객 서비스 평가가 높은 호텔·료칸 - 592페이지

I stayed with dinner and breakfast included. Both meals were delicious and very filling. The staff's hospitality was excellent. The room was stylish, and I was surprised to see amenities like razors, toothbrushes, and combs all made of bamboo. It was a hotel I would love to use again.

It was a wonderful Ryokan. Everything was spotless, and we enjoyed both dinner and breakfast. The meals were luxurious, and we were able to savor Shizuoka specialties as well. The Okaya package craft beer was also delicious. This is a Ryokan we would like to stay at again when traveling in Shizuoka.

Communication was quick, and when I asked about things I was curious about—such as whether certain requests were possible—they responded politely and thoroughly. Because it is a two-story property, it didn’t feel cramped like a Business Hotel, and we could relax comfortably. The toilet (with a changing area) and the bathroom are separate, both clean, and we were very satisfied. It’s also within walking distance from Kamakura Station, and you can walk to nearby temples and shrines as well, so we were happy with the location. I would definitely like to stay here again when I visit Kamakura!

We stayed for a Multiple Night Stay. Above all, the food—including fish—was delicious. Over two days, not a single dish was repeated. Not only the sashimi, but also the steamed dishes and vegetable dishes were all excellent. When I told the owner that the rice was delicious too, he said it was grown by his friend. With an Onsen and a clean Room, there’s nothing to complain about. Using a smartphone to enter details at check-in was a first for me, but it went smoothly. Lake Hyuga is right in front of you, and the view was outstanding.

I stayed for four nights. It’s close to the station, and you can easily walk to sightseeing spots, but because this is a small Accommodation in a quiet residential neighborhood, it’s also convenient to take a break by strolling around nearby areas like Naramachi and then coming back to rest. The owner was very kind, and every restaurant they recommended was stylish, unique, and delicious. I also loved spending relaxing time reading the books in the shared space. You can freely make and drink coffee in the kitchen as well, which makes you feel like you’re living in Nara. The Accommodation and my Room were thoroughly cleaned and spotless, and the bed was very comfortable. I’ll definitely stay here again when I’m in Nara!

This trip had us constantly checking the weather, but we came with our kids, believing there might still be a chance to stargaze at the observatory. It was cloudy and forecast to clear after midnight, so we arrived early with mixed feelings. Before check-in, we were allowed to play mallet golf for free, and the kids ended up running around nonstop on the playground athletics course in the park. After check-in, we relaxed in the large public bath. It was very clean—it's not an Onsen, but it was great. Dinner was at the restaurant from around 19:00. The food was delicious and very generous; our kids couldn’t finish it, which we felt bad about. We really appreciated that the portions were adjusted for younger and older elementary school children. Then came what we’d been waiting for: stargazing! Unfortunately, because of the clouds, it switched to the planetarium instead. But thanks to those clouds, some guests apparently canceled—and unbelievably, everything ended up being completely private just for us! The director’s friendly talk and quizzes had our kids excited from start to finish. He also projected images of what you can see on a clear night, and it turned into an incredibly satisfying 45-minute journey through space! On our way out, each of us got to choose one favorite photo from the director’s collection taken at the observatory. When we stepped outside afterward, we could faintly see the moon and one or two stars starting to appear. Lights-out was at 21:30. We woke up at 2:00 hoping for a miracle—real stars—and somehow even the kids managed to get up too. Looking out through the large south-facing window, my child shouted “The Milky Way!!” I thought it might be a mistake—but it really was the Milky Way!! In the planetarium earlier, we’d heard that Scorpius is a “miracle constellation,” visible in that alignment only from Earth—and that seeing even its tail requires conditions that are rare even here at Ogawa Observatory… yet there it was as well!! We were so moved and happy that I fell asleep peacefully afterward! Breakfast was also excellent—again our kids couldn’t finish everything (sorry!). All of your staff were friendly and welcoming too; it was a truly satisfying trip! I actually stopped by about 20 years ago while visiting filming locations from *Hakusen Nagashi*, but I only briefly passed through back then—so this time left me deeply impressed.

A condominium with a kitchen, a 10-minute walk from the station and 3 minutes to the beach. It was very convenient since we didn’t have a car. Self check-in is unmanned, but when there was an issue with the screen, staff responded immediately by phone, which made us feel at ease. It was wonderful to cook and dine while enjoying the ocean view from the window. The kitchen is fully equipped with pots and other essentials. The Room is spacious and clean, with a living area and dining area, so you can relax comfortably.

Three guests stayed in the loft and three on the first floor. Even though we understood the layout beforehand, it felt quite cramped. The staff were very helpful, the Onsen was extremely relaxing, and we were satisfied with both the quality and quantity of the meals. However, drinks were overwhelmingly expensive—the dinner drink bill came to 15,000 yen! This really needs improvement. I think this Accommodation is also ideal for playing in the river.

We stayed here to watch a baseball game at ES CON Field. We had originally made a Reservation for a 2LDK Room, but we received an email on the day of arrival and were upgraded to a 3LDK Room. Since one of our group uses a wheelchair, we really appreciated the larger Room and were able to stay very comfortably. The kitchen was equipped with dishes and other essentials, so we had no trouble eating and drinking in the Room. Amenities were minimal, so you’ll need to bring loungewear or pajamas. If I had one suggestion, adding grab bars in the toilet and bathroom would make it even more comfortable for guests who need some assistance. Both check-in and check-out were easy to do with just a smartphone.

Staying here after playing golf was very helpful when planning the next day. However, the Room lighting is dim and the TV is small, so it’s hard to see from the bed. It may be a bit difficult to use for work in the evening or later.

It was affordable while still ensuring privacy, and the 11:00 check-out allowed me to rest well. If I had to ask for one thing, I would have liked a fan in the Room until I cooled down after bathing, but the air conditioning works well.

They were extremely attentive in accommodating an irregular check-in process and even late-night entry. Not only was the staff’s hospitality consistently courteous, but the thoughtful selection of in-Room amenities and Facilities also left a great impression. Both the Room and the entire building were impeccably cleaned and truly spotless. The property is filled with charming Showa-era retro touches throughout, and the bath was very comfortable. They even invited me to a summer event, so I went ahead and made another repeat Reservation today. I travel all over the whole country, and for those who click with it, this Accommodation is an absolute must-recommend!

Affordable, surrounded by nature, and I’d like to stay here again. Summer vacation.

This was a wonderful entire home rental with the calm atmosphere of a traditional Japanese house and the warmth of natural wood. The private sauna was properly hot and even allowed self-service löyly, and the flow from the cold plunge to the jacuzzi and outdoor air-bath area was excellent—I lost track of time enjoying set after set. In the evening, we relaxed while having a BBQ and gathering around the fire pit, making it the perfect place to refresh away from the city noise. Highly recommended for group trips or family getaways, as well as special occasions. It was such a lovely Accommodation that I’d definitely like to visit again.

The staff are kind. The floors are spotless and shiny. The Room has large windows, and the greenery by the pond is soothing.

The lobby was spacious, and the Hotel was very clean overall. It was a bit disappointing that amenities such as a body sponge and brush were not complimentary and cost 300 yen per set, and that I couldn’t find the hair dryer because it seemed to be in the closet. However, I would like to stay here again if I have the opportunity.

The service was also excellent.

The hair dryer’s airflow was a bit disappointing, but thank you for providing breakfast at this price. It was delicious. The staff’s service and smiles were wonderful. Thank you.

Very satisfied because I can use Honoka-no-Yu. The freely available kitchen is also a huge help. The Room and Facility are excellent. If I had to mention one thing, since it’s a cabin-type Room, some people may be concerned that it cannot be locked.

We stayed here the night before our hike. We thought it might be a bit of a splurge, but the Shuttle Service, luxurious meals, open-air bath, and fluffy bedding made for a wonderful night’s sleep. We were able to set off comfortably and were very satisfied. However, since there were six of us, it was inconvenient to make the Reservation in three separate bookings.