전국 × 고객 서비스 평가가 높은 호텔·료칸 - 55페이지

Although it is an older building, it is well cared for and kept very clean. Thank you very much to the proprietress and all the staff. If checkout were at 11:00, we could have had a more relaxed morning... We would love to stay again.

I stayed at this Ryokan specifically to enjoy ayu, as it is famous for its ayu cuisine. At dinner, a wide variety of ayu dishes were served, and I thoroughly enjoyed more than 10 fish. The most delicious was the ayu rice; even though I was already full, I ended up having two bowls. The non-ayu dishes also looked excellent, so next time I plan to try dishes other than ayu. The proprietress, the attendants, and the head chef were all friendly, and I had a wonderful time. It was a pity that the bath was not an Onsen, but it was spacious enough for more than the number of guests staying there, so I could soak at leisure and ease my travel fatigue. As this is a historic culinary Ryokan, you can’t expect modern comforts; however, it is well maintained in its own way and offers a different kind of comfort from today’s luxury Ryokan. This Accommodation lets you experience the comfort of a traditional Japanese inn.

It was the best stay. The hospitality was better than any Hotel I have stayed at, and the staff were truly wonderful. We enjoyed hearing various stories during the Shuttle Service ride. We were completely satisfied with everything—the Room, amenities, and minibar. The view from the Room was absolutely breathtaking, and we were able to spend a truly happy day. Of course, the food was also very satisfying. The main dishes—venison and sweetfish—were incredibly delicious and made us want to come back again.

For the past ten years or so, my wife and I have been traveling all over Japan by car. This time, taking advantage of Silver Week, we were planning a trip to Kyushu and realized that in the southwestern part of Kyushu we had only visited Koshikijima with our children a long time ago. When I searched on IKYU, I found Villa Hikaruze. We were contacted to confirm our arrival time, and I wondered why at first, but when we arrived at Hikaruze, the Onsen bath had been filled in time for our arrival. It was two days of wonderful hospitality—perfect for seniors like us. Recently we’ve enjoyed visiting remote islands such as Goto, Iki, Rebun, and Rishiri, but Hikaruze’s location was even better. The weather was great, and we could see as far as the Amakusa islands in the distance. As for what this old couple looks forward to most—meals—the sashimi and meat were the best we’ve ever had. Since we don’t have much time left at our age, we’re looking forward to returning soon with our children. Thank you very much.

It was a wonderful Accommodation where we could relax in peace, like staying at a private villa with only two Rooms. The chef’s cuisine was truly delicious—everything handmade with creative touches using local ingredients, beautifully presented and easy to enjoy. We were completely satisfied and enjoyed every dish. The staff also shared lots of great recommendations in Nasu, including tasty bakeries, drinks, and sightseeing spots, which made our stay even more enjoyable. Thank you very much for taking such good care of us. There was an alcoholic drink made with Tochiotome strawberries—I've forgotten the name, but I’d like to look for it next time I visit Nasu.

The staff were very kind. The Room was clean overall and very comfortable to stay in. When I asked for a soft drink, they prepared a different variety than expected, which surprised me—in a great way! I was really happy. There was a small kitchen, so it was convenient for light cooking. Also, there was an excellent selection of face wash and skincare items like toner, which was great. The bed was fluffy and the pillows were soft, making it very comfortable to sleep. I also appreciated having a Nintendo Switch available—it was really fun! There were so many services, and everything was fantastic. I’d definitely like to stay again!

Everything was very clean, and we had a comfortable stay. They provided drinks and sweets, and we really felt their hospitality. The Room and bath were stylish, and I think they would be popular with younger guests as well. There were also plenty of amenities provided. I was surprised to find the same shampoo and conditioner my daughter uses. The private dog run was spacious, and our dog was happy running around. It’s within walking distance of the station, and there’s a convenience store nearby. It was a wonderful Accommodation—thank you very much. Thank you for arranging the beds for three guests.

We stayed mainly for the food, and it exceeded our expectations! Everything was delicious, especially the fish. The staff’s service was attentive, and the wine they recommended suited our taste—overall a wonderful experience. The Room was clean, and the Onsen was at a comfortable temperature. This is an Accommodation we’d definitely love to stay at again!

This is a hotel I would love to visit again. The architecture by Togo Murano, designed specifically for this location, is truly wonderful. I was also impressed by the antique furnishings. I enjoyed dinner while imagining scenes from The Grand Family. Everything was delicious. Thank you very much for your hospitality.

We searched for an all-inclusive, ocean-view Hotel with breakfast and dinner buffets and a pool, and stayed here as a family during our summer vacation. The wide variety of all-inclusive options, the breakfast and dinner buffets with live cooking stations, the pool, and the many types of Onsen were all wonderful. We also enjoyed the free soap-making activity with our child. Everyone at the Hotel was truly kind. They always greeted us with smiles and attentive service, never showing any sign of being busy or affected by the heat. We were deeply impressed by their hospitality and were able to relax at a very leisurely pace. Even during the Shuttle Service on our departure day, they saw us off at the bus despite how busy mornings are—we were touched until the very end. We would definitely like to stay again. It was an amazing summer memory for both children and adults—everything was taken care of.

I was truly overwhelmed by the many wonderful paintings displayed throughout the property. The collection of rare vintage wines in the cellar—such as aged Romanée-Conti and Château Margaux—was also very impressive. After dinner, I took a walk through the garden and returned to my Room, only to realize my smartphone was missing, so I hurriedly consulted the front desk. Even though it was late at night, the staff worked hard to search for it, including in the restaurant that had already closed and deep into the garden. In the end, they also advised me to use my Apple Watch’s location feature, and we were able to safely find it where it had fallen into a gap between chairs in the entrance area. I sincerely appreciate all of your staff for their quick thinking and kind, warm support. It was a truly wonderful stay.

Everything was outstanding! The Room was lovely, and the amenities had a wonderful fragrance that truly helped us relax. The lounge was self-service, but we had no trouble at all—there were delicious alcoholic drinks, snacks, as well as drinks and treats for children, so we were very satisfied. Although it’s a Hotel in the city center, access from the Room to the pool was convenient. Our three children played a lot in the pool on the second floor and were very happy. Breakfast served in the Room was also delicious, and we were impressed by the flawless hospitality. It’s a shame we could only stay one night. We would love to stay again when we visit Naha. Thank you very much!

Thank you for your hospitality. I made my Reservation early, and about a month before my stay I received a message from you. You kindly shared information and exchanged messages with me about dinner, the lounge, and more. No other Hotel has ever done this for me, so I truly appreciated it. The view during my stay was of Tokyo Skytree Town, the Room was spacious, and I could fully relax both visually and physically with the comfortable bed, view bath, two sinks, and open outlook. My plan included breakfast and dinner. The dinner in particular had such generous portions that I couldn’t finish it all, and it was delicious with a wonderful atmosphere. Including breakfast, I enjoyed Sizzler again for the first time in a while and was very satisfied. Once again, thank you very much to all the staff who supported me—not only on the day of my stay but even beforehand. I will definitely visit again.

I stayed for a two-night Multiple Night Stay as a solo traveler at Asanoya in Yumura Onsen. From start to finish, everything was comfortable, and it truly became a wonderful stay. Onsen & Room: The Room was spacious, clean, and very relaxing—I was able to spend the two days as comfortably as if I were at home. The quality of the Onsen water was exceptional; each time I soaked in it, the silky water felt wonderful on my skin and soothed my fatigue from the core. Meals: Above all, I was most impressed by dinner each evening. The dishes made generous use of seasonal local ingredients, and every item reflected careful craftsmanship and attention to detail. The presentation was beautiful and enjoyable to look at as well. Not only were the flavors excellent, but everything—from the choice of tableware to the perfect timing of serving hot dishes while still hot—was outstanding, making each meal a truly blissful experience. They prepared different menus for both nights, so I looked forward to dinner every day. Hospitality: The staff’s thoughtful care and the warm service from the attendant who served my meals were wonderful. Even though I stayed alone, I never once felt lonely—instead, I enjoyed a luxurious yet heartwarming time. This is an Accommodation I would love to visit again in another season. Thank you very much for such lovely memories!

Every time I stay here, I find myself thinking, “When can I come back again?”—it motivates me to work hard. I love this inn for its beautiful in-room garden and open-air bath, perfect for relaxing in the bath all day. I’m always satisfied with both the meals and the staff’s service. The steamed abalone somen noodles in abalone liver broth are truly delicious—I want to have them every time (laugh).

Thank you for your continued support. Thank you as always for your thoughtful consideration regarding our room. Although we arrived more than an hour later than the check-in time we had originally informed you of, the front desk staff’s warm greeting—“Good evening. Welcome.”—made us feel glad we chose to book with you. Even though our stay was short, we were able to relax and enjoy our time. Thank you very much. Our next visit will be our last one this year, and we plan to stay in late November. We look forward to seeing you again.

From the Room on the 13th floor, I could see Sakurajima. The Room was excellent, and the Onsen was great as well. I checked out before 6:00 due to my schedule, so it was a shame I didn’t have time to try the highly rated breakfast. The staff greeted me with smiles, making for a comfortable stay. It was a great-value Hotel.

I stayed here during my Biwaichi trip. You can bring your bicycle into the room, and while you are in the room, you can also charge your e-bike battery. The room was clean and the bed was very comfortable. The restaurant meals were also very delicious. The bath was comfortable as well. I’ll definitely stay here again for Biwaichi or other trips!

The Room ambiance, the meals, and the hospitality of the staff—everything was absolutely satisfying. In particular, the dinner tableware and presentation felt wonderfully special and made us feel truly pampered. We also booked an aroma massage, and we were very pleased with the therapist’s professional service (playing soothing music in our Room and carefully explaining each oil’s benefits).

I had a great stay with your hotel in Sapporo, so I decided to book here as well. Once again, I had a very comfortable stay. It’s almost directly connected to the station, so it was easy to find places to eat and shop, and the parking lot is conveniently located right next to the hotel. I’ll likely use your hotel again on my next trip. Thank you very much.