전국 × 고객 서비스 평가가 높은 호텔·료칸 - 46페이지

We stayed in the ocean-side Special Room “Winter Moon” (Japanese-Western style). When we were shown to the Room and stepped inside, we couldn’t help but gasp at the breathtaking view of Matsushima spread out before us—absolutely wonderful! The Room was very spacious, easy to use, and lovely. Although there is a large bath in the Room, we went to the large public bath on the first floor. The view from there was also beautiful, and the open-air bath was so comfortable that it felt like we could soak forever. Even though it was a holiday period with many guests staying, everything—including the bathing area—was impeccably clean and well maintained. It also felt calm and relaxing, so we were able to spend our time very comfortably. For dinner, we requested a Japanese restaurant. The dishes there were also beautiful and delicious, full of seasonal flavors using ingredients from Miyagi. The service at the restaurant was excellent as well, and we had a wonderful time. Thank you very much.

It was a truly wonderful hotel. I visited Kanazawa with my elderly mother, and booking a hotel in such a great location surrounded by sightseeing spots was absolutely the right choice. Getting around by taxi was smooth and easy.\nBefore check-in we arrived early, but we were promptly shown to our room as they told us it was already ready, which made my mother very happy.\nThe carpets and wall art throughout the hotel were exactly our style and really lifted our spirits.\nWe were also captivated by the Kutani ware mugs and teacups provided in the room. It made us feel, “We’re really traveling in Kanazawa!” and we were so pleased.\nThe coffee tasted especially delicious in those cups, but it was a little disappointing that the same ones weren’t available in the gift shop.\nInstead, we bought Kutani ware as souvenirs at a Kutani shop on our way home.\nFor dinner, since I was traveling with my elderly mother, I had requested seats as close to the buffet tables as possible, but they kindly prepared a private room nearby for us.\nThanks to that, we were able to enjoy our meal at a relaxed pace.\nThank you very much.\nI truly appreciate the staff’s thoughtful attention to detail.\nWe were very satisfied with both the quality and quantity of everything—from Kanazawa specialties like jibuni stew and Kanazawa oden to nodoguro sushi and dessert.\nHere as well, many beautiful pieces of pottery such as Kutani ware were used for small plates, allowing us to enjoy the food visually too.\nI rated the facilities 4 stars only because my elderly mother felt that overall the interior of the hotel seemed rather dark—this is just our personal impression.\nAfter checkout we took the shuttle bus to the station; it was a large sightseeing coach and very comfortable.\nThank you for taking such good care of us.\nWe would love to stay again.

Each Room has its own pool, and stepping out of the pool leads directly to the bathroom. It was great to be able to rinse off right after playing in the pool. There is also a shaded area by the poolside with a set of chairs and a table. I could relax nearby while watching my child play in the pool. Swimming at the beach next to the Hotel may be difficult, but the scenery is absolutely beautiful, so I highly recommend visiting! The food was delicious, and all of the Hotel staff were kind and helpful. I would love to stay here again if I have another chance to visit Miyakojima. Thank you very much!

Everything was wonderful—the hot springs, the food, and the hospitality. I’ve had kinmedai (splendid alfonsino) several times in Izu, but the simmered kinmedai at this ryokan was the best. I was surprised to see my daughter, who usually isn’t a fan of simmered fish, asking for seconds. The mini rice bowl—topping white rice with the sauce and fish—was absolutely worth making room for! Unfortunately, we didn’t have good weather and couldn’t do much sightseeing, but being able to stay at Hamanoyu made it a trip our whole family was truly happy with. We’d love to come again. Thank you very much.

We stayed on the Espacio Floor for a Hotel getaway with our baby as a refreshing break from daily childcare. I had pictured Nagoya Kanko Hotel as a long-established, classic Hotel, but the Rooms, lounge, and spa on the Espacio Floor were all beautiful and sophisticated, making for an extremely satisfying stay. Thanks to our Diamond member benefits, we were upgraded to a larger Room. They also lent us a baby crib and a diaper pail, so even with a baby we had no inconvenience at all and could truly enjoy our stay. The staff’s hospitality was excellent, and their service was consistently pleasant. We especially loved the lounge on the 18th floor and used it for everything—starting with afternoon tea, then the evening light meal, nightcap service, and breakfast. Perhaps because we stayed on a weekday, there were few guests; combined with the generous spacing between seats, we were able to relax in comfort. The sweets and savory items at afternoon tea were all delicious—we were delighted from right after check-in! The Room was spacious and included both a sofa and dining table. With complimentary minibar items as well, we could unwind not only in the lounge but also comfortably in our Room. After our baby fell asleep, my wife and I enjoyed minibar drinks together at ease—it was wonderfully restorative. Although we didn’t use them since it was only one night, it left an impression that the Room came equipped with a mini kitchen, a BALMUDA toaster oven/microwave combo unit (oven range), and a drum-type washer/dryer. We also appreciated the high-quality amenities: BVLGARI bath amenities, a ReFa shower head, and a REPRONIZER hair dryer. We also used the spa located in an adjacent building. It felt slightly compact but wasn’t crowded—almost like having it to ourselves—and we could relax in such a calm space. As someone who loves saunas in particular, I really liked that they have both an over-90°C dry sauna and cold plunge pool (it would be even better with more of a dedicated relaxation area). With my wife’s blessing I went both at night and again in the morning. Overall this stay exceeded expectations by far—we were extremely satisfied. We would love to return to Espacio again whenever we need another refreshing break from parenting!

My first trip to Shizuoka was very comfortable. The Facility was new and pleasant. One disappointing point was that they couldn’t arrange a taxi, and when I was told to handle it ourselves because they couldn’t get through, I felt disappointed that some Hotels are like this.

All staff are kind and welcoming, and the “welcome home” atmosphere feels wonderfully comforting. Dinner and breakfast are both delicious. You can fully enjoy the luxury of having the view from the open-air bath in your Room all to yourself. I would love to visit again.

We were very satisfied with both the Hotel’s atmosphere and the food. We would definitely like to stay again. Thank you very much.

At this Hotel with wonderful interiors, I was able to relax in the Onsen, enjoy truly delicious vegan cuisine, and spend a very happy time. All of the staff were kind, helpful, and courteous—I was truly impressed. Next year, I’d love to stay for about a week and enjoy a slow summer vacation. It was such a lovely summer that it made me hope I could spend my retirement at a Hotel like this.

We stayed here to celebrate my husband’s birthday. After letting the hotel know in advance, everyone was so kind, and they even prepared a celebratory card in our room. I was truly happy, and it became a wonderful birthday memory. The room was very clean, and above all, the runway view was amazing. My husband, who loves airplanes, of course enjoyed it, but I also loved spending relaxing time in the room watching planes. Being able to calmly watch aircraft take off and land from so close felt like a real luxury. The bathroom facilities were also easy to use, and having the sink area, toilet, and bath all separated was very comfortable. As I am pregnant, it made the stay especially easy for me as well, and I could rest properly at the hotel. The amenities were well stocked, and I was glad they provided bath salts. The separate pajama set was also convenient, and we could really feel the thoughtful touches that made everything comfortable. The entire hotel was quiet, so we slept well at night. Breakfast had a great variety and tasted delicious—especially fun was being able to make our own zenzai using Eitaro sweet red bean paste. It added a little special feeling to the morning. I think this is a great hotel not only for an overnight stay before or after using Haneda Airport or for aviation fans, but also for anyone who isn’t particularly knowledgeable about planes yet would enjoy relaxing while looking out over the runway. I’m truly glad we chose this hotel for such an important day—my husband’s birthday. Thanks to their warm hospitality, it became a wonderful stay. We would definitely love to visit again.

Dinner this time was kept simple, but the quality was excellent, and both the taste and portion were completely satisfying. If I may make one request, the udon and ramen noodles at the buffet tend to get soggy, so I hope you can find a way to improve that—it's a shame because the broth is so delicious. This time as well, the in-Room bath uses Onsen water, so I thoroughly enjoyed soaking in its soothing warmth. How luxurious it is to have Onsen water come out just by turning the tap! I also used the large public bath this time and fully enjoyed the Onsen. Above all, everyone on the Hotel staff provided warm hospitality that made me feel welcome to relax as much as I wanted, so I was able to unwind completely. I would like to stay again. Thank you very much.

Conveniently located in front of the station with a convenience store on the first floor, a comfortable Room, plenty of amenities, and courteous service—I was very satisfied. The much-talked-about breakfast exceeded my expectations. In addition to Morioka’s three famous noodle dishes, I could also enjoy pho. Everything was delicious. The staff seemed highly capable and managed the dining area smoothly. They also kindly stored my luggage after checkout, which was very helpful.

Richmond Hotel has rarely disappointed me in the past, and this stay in Nagoya reminded me why. The rates are not cheap, but the rooms are thoughtfully designed down to the smallest details, and the calm interior decor left a great impression. The bed quality in particular was excellent, offering a level of comfort that feels a step above a typical Business Hotel. I was also looking forward to breakfast at Royal Host. The omelet and pancakes were smaller than expected, but both are cooked to order, which made it more satisfying than a standard buffet. I was especially impressed by a young female staff member with glasses on the floor who smoothly assisted an international guest in English without a Reservation. It was only a brief exchange, but it clearly reflected the high service standards of the Hotel overall. From the room and breakfast to the staff service, I was satisfied with almost everything. Even if it costs a bit more, this is an Accommodation where you can truly feel what you’re paying for.

The eel rice is made to order, and it was even more delicious than expected—I was very satisfied. Even though I was full, I tried the pho as well, and it was also authentic and very tasty. When I visit Nagoya, I’d like to make this my regular Accommodation!

We stayed here with my wife after hearing how delicious the pa-ko noodles are, and enjoyed them for lunch. The pa-ko noodles were excellent, and the beef bowl we ordered as well was also outstanding. We stayed on a lounge plan, and after lunch we visited the lounge; both the drinks and light snacks were wonderful and very tasty. The Japanese set breakfast offered a wide variety of dishes and was delicious. The service, meals, room, and view were all superb—my wife immediately asked to come again. It’s about an hour door-to-door from our home, but we will definitely return to enjoy another escape from everyday life. Thank you very much.

This was our second stay. We visited in a different season, and both times were truly wonderful. This time, we requested a later dinner time and were able to relax and enjoy the beautiful sunset. The meals made great use of local ingredients—everything was delicious, from the surprisingly tender octopus to the fresh sashimi—and we also enjoyed breakfast. We were deeply impressed by the warm, attentive care from all the staff. It’s a lovely place where you can feel comfortable and at ease. Next time, we would love to visit in May, when we’re told the sunset glows golden.

We had to cancel our Okinawa trip due to a typhoon. Then I remembered Iojima, which my husband’s mother had recommended, and looked it up. Because it was last-minute, the only availability was a BBQ Plan in a dog-friendly Room, but we made a Reservation anyway—and it turned out to be amazing! We don’t have pets, so I worried about odors or hearing dogs from other Rooms, but everything was spotless and we didn’t notice anything at all. The Room also had an ocean view and felt incredibly refreshing. For dinner, we thought two days of BBQ in the summer heat might be too much, so we asked the front desk—just in case—if we could change one day’s meal. They kindly accommodated us, and on the second night we were able to enjoy a course dinner. (This may have been because we originally booked an upgraded option above the standard BBQ.) The BBQ itself was delicious with plenty of variety, and eating while looking out at the sea was fantastic. For breakfast, we could choose from three different restaurants with different menus. Guests could also enjoy complimentary lemon water and chilled tea at various spots around the island. There were lots of activities: sports and games in the gym; ocean athletics and marine sports (extra charge) by the beach; a manga corner near the baths; an indoor pool; Onsen facilities; and even an open-air bath with ocean views. We truly had an incredible three days. Since each area is spread out, you can rent bicycles for free, and there is also a shuttle bus that circulates around the island. All of the Accommodation staff were kind and attentive, helping us create wonderful family memories. Thank you very much.

The Onsen water has a silky, soothing quality and feels wonderful, but above all, the kids’ room was fantastic. Our 3-year-old grandchild loves it and had fun the entire time again on this visit. Seeing that happy smile is the best gift for us grandparents. This is our third stay this year, and we also have a Reservation for December 31 at year-end.

The subway is just nearby, and the location is excellent. The front desk staff are kind, and the lobby is clean. The room is simple but more than sufficient. Outstanding value for money!

We stayed here during our trip visiting Yomiuriland, Akihabara, and Shibuya. Even before booking, I emailed several questions and received quick, polite replies to all of them. The staff were also courteous and kind. The hotel was very clean, compact, and nicely organized. One downside was that the toilet and bath were separate, but the bath was located beyond the toilet area, so only one person could use the toilet/sink area at a time. Since three of us stayed together, it took longer to get ready compared with a fully separate toilet room, and we had to be mindful of each other.