전국 × 고객 서비스 평가가 높은 호텔·료칸 - 45페이지

The Room was compact, but very functional. Even though it was on the second floor, there was a small garden outside the window, which felt soothing. It was disappointing that the meal time couldn’t be arranged as we hoped, but the sashimi at dinner was carefully prepared, and we were able to enjoy dishes like conger eel shabu-shabu and sea bream rice at a relaxed pace. The sea bream chazuke set for breakfast was unusual and delicious. There was only an indoor bath, but it was a relaxing bath with warm water flowing over the shoulders, which we really enjoyed. Next time, we’d like to book a Multiple Night Stay and fully enjoy exploring Onomichi.

I originally chose to stay at Yunoyama Onsen because I wanted to relax in the Onsen. The Onsen was wonderfully soothing, and I enjoyed it many times, but to be honest, the meals were even better than expected—exceptionally delicious, with thoughtful touches in each ingredient—so I was just as satisfied, if not more so, than with the Onsen. The welcome drink and shiratama sweets, as well as the sweets café after dinner, were not the kind of “just for show” desserts you often find; they were genuinely delicious sweets, which was another highlight. Since it was summer vacation there were many families with children, and seeing them enjoy the festival games brought back memories of letting my own child play at a similar festival at Ogoto Onsen years ago. The Room was clean, and above all, the hospitality of all the staff was outstanding. I was especially impressed by how hard one international staff member working as a trainee was trying. I would definitely like to stay again—thank you very much.

Although the building is old, we had an ocean view from the Room and could watch the sunset, and the large public bath also had a sea view—it was wonderful. The staff were very welcoming. There is also a pool during the summer, and it was great to be able to go down to the sandy beach as well. We would like to visit again.

The Hotel is located right in front of Miyajima Port, making access excellent and extremely convenient. Even before check-in and after check-out, we could use the lounge and enjoy ice cream, coffee, and other drinks. Depending on the time of day, there was also a momiji manju service, plus vouchers to redeem momiji manju at shops on Miyajima (including fried momiji), and candy ice cream after the bath—everything was thoughtfully provided. The facilities were very clean, and the buffet featured carefully prepared dishes made with locally sourced ingredients. With an all-inclusive plan that included alcohol as well, we were very satisfied overall. The lemon herb tea in the restaurant was especially delicious; we highly appreciated that it used Hiroshima lemons and herbs, to the point that we wanted to buy it. We think it would be great if it were sold in the Hotel’s souvenir corner or similar shop.

Everyone at the Ryokan was very friendly, and we had a very pleasant stay. The Onsen was also excellent. My skin felt amazingly smooth—I was surprised. It would be helpful if drinking water were always provided in the Room.

The location and facilities were excellent, and the large public bath was especially great. If I have the chance to stay somewhere else, I’ll look for Dormy Inn again.

This was my first time visiting Arima Onsen. I booked a good-value Plan with a lighter meal, but there was so much food that I’m sorry I couldn’t finish it all. The Onsen tickets were included, so I could enjoy other Onsens as well—it was wonderful. The Shuttle Service to the bus stop was very helpful. All the staff were very kind, and I was truly impressed. I would love to visit again.

We stayed with a same-day Reservation, and everything was excellent. We arrived later than planned and were almost late for our dinner Reservation, but every staff member remained welcoming and provided outstanding service. Thank you very much. Both the open-air bath and the indoor bath were great. The dinner and breakfast were especially delicious, and the all-you-can-eat grilled fish at breakfast was wonderful. We would definitely like to stay again on our next visit.

I visited on the 17th and 18th of last week for a refresh vacation. When I arrived, there were so many people along the Narai-juku street that it was difficult to make my way in. The garden outside my Room was spacious and could be enjoyed from the floor-to-ceiling window, creating a calm atmosphere where time seemed to slow down. I was able to spend some quiet, relaxing moments. Both the food and drinks were absolutely delicious! I was also very satisfied with the dinner pairing—the selections matched perfectly. Personally, one dish featuring locally grown vegetables and the gin and tonic served as part of the pairing were especially memorable! The staff at BYAKU Narai were easy to talk to, and I really enjoyed our conversations—it became a wonderful memory. This time I missed out on trying the whisky, so next time I’d like to make sure I don’t forget. I also forgot to buy a bottle for home (haha).

I gave my daughter and her husband, both in their 20s, an Accommodation stay with the Club Lounge Plan as a gift to celebrate the birth of their baby. We, the grandparents, looked after the baby so the couple could relax and enjoy some time together. From check-in, they received a complimentary bottle of sparkling wine from the Hotel to celebrate the birth, and they were truly touched by the warm hospitality. They said it was great fun to stroll through the gardens while visiting the Club Lounge. I’m glad they enjoyed it even more than I expected. I’m posting this in hopes that many others will have a wonderful stay at this Hotel. Thank you very much.

Everything was outstanding—the maisonette-style Room, the in-room open-air bath, the shabu-shabu course, the service, and even the Takayama ramen! Next year during Golden Week, we plan to stay in the main building. Next time, we’ll go for an all-beef feast. During Obon, we’ll stay at the annex again and play golf at Shokawa Kogen Country Club.

I chose this Hotel because I wanted to see Head Chef Takabayashi of Kureto in person. The Room was spacious, with the bath and toilet separated, and both the bathtub and washing area were large, making it very comfortable. For dinner, I dined at Kureto hoping to meet the chef. Every dish was delicious, and the chef came to our table to greet us; we had a wonderful conversation and spent a truly meaningful time. If I come to Kure again, I would love to stay here again.

For dinner, we chose the luxurious full-course Maezawa beef option. Every dish was absolutely delicious, but the portions were honestly too large for us (next time, the standard Plan will be more than enough). The open-air bath in our Room and the open-air bath at the large public bath were both excellent. From check-in to departure, the staff were friendly and welcoming throughout—this is a wonderful Onsen Ryokan that makes you want to come back.

This is my regular Accommodation when I return home. I’m always satisfied with the warm hospitality from the staff. The Room is thoroughly cleaned, and the breakfast staff always greet guests with a bright, energetic voice. When they have time, they even take care of weeding and cleaning around the property—I truly appreciate their dedication. This Hotel offers heartfelt hospitality and clearly understands how to welcome guests while maintaining a comfortable sense of distance.

My husband and I stayed here on the middle day of a three-day holiday weekend. The first-floor corner Room “Kanade” was wonderful, with views of both the sea and the mountains, and we were very satisfied. The view from the in-room bath was also amazing. In addition to a ReFa showerhead, there was even a hair dryer and hair iron provided—thoughtful touches that many women will appreciate. We enjoyed delicious breakfast and dinner at our own private dining room at a relaxed pace. The bedroom’s calm color scheme and comfortable bedding helped us fully recover from travel fatigue. It was a lovely Accommodation that made us want to return as a couple.

This was my second stay. The location was very convenient, within walking distance of a major station. Check-in was courteous and smooth, and this time a new staff member and a senior staff member escorted me to my Room as part of their training. Both were very polite and provided pleasant service. Above all, I was impressed by how clean the Room and bathroom areas were. The bath, toilet, and sink were spotless—it's rare to find a Hotel kept this clean. At check-out, I also received deodorant wipes, which was a big help because it was extremely hot that day. I really appreciated the thoughtful gesture. The only minor issue was that the Wi-Fi signal was a bit weak and not very stable. Overall, I had a very comfortable stay. I would like to stay here again!

This was my second stay after a round of golf, and I really like the welcome drink and the wide selection of amenities that are especially appreciated by women. I’d be happy if the pricing remains reasonable from autumn onward!

The meals were very delicious. The staff were kind and pleasant. I appreciated the bath’s reheating function. The bath salts were also great. It was a Room that beautifully renovated a traditional storehouse.

This Accommodation keeps improving every time I stay. The service and cleanliness are flawless.

Stayed with my mother. The meals were absolutely exquisite, just as expected. The service was attentive, and the clean room made for a comfortable stay. Although the bath was slightly small, we were fortunate that there were only a few other guests, allowing us to relax and enjoy it. If I may suggest, it would be convenient to have hand towels in the room's washbasin area matching the number of guests staying in that room for face washing purposes. Even with that minor point, it was a very satisfying accommodation.