전국 × 고객 서비스 평가가 높은 호텔·료칸 - 39페이지

The Onsen was outstanding, the hospitality was exceptional, and we found a truly wonderful Accommodation. The coffee we were served was authentic and incredibly delicious. It seems the space is designed so you can relax without worrying about time. However, not being able to find a clock anywhere was a bit inconvenient. Thank you for taking such good care of us.

This Accommodation in Kusatsu, one of Japan’s premier Onsen destinations, offered such outstanding cuisine that it made us want to visit for the food rather than the Onsen. One beautifully crafted dish after another was served on a lovely white lacquered table. Everything was delicious and a delight for both the eyes and the palate. Breakfast was equally satisfying, and you could really feel the care and effort put into it from early morning. Of course, the Onsen was also excellent, with a location right in front of Jizo Onsen. The three private baths with free-flowing hot spring water were not by Reservation; instead, we checked availability on a tablet and entered when open, which let us enjoy all three without any stress. The Room was spacious, and the staff’s attentive yet unobtrusive service made everything very comfortable. After returning home, I’ve been recommending it to my friends as a must-visit.

My wife and I stayed here as a reward after work. Everything was wonderful—the butler service, the food, and the atmosphere. The early evening with a hint of autumn and the refreshing mornings were both amazing. Staying for about two nights would be perfect. Next time, I’d like to try another Room as well. Thank you—my wife was very satisfied too. The meat miso we received was so good we couldn’t stop eating rice.

Right after check-in, I went to use the sauna and the Onsen, and had them all to myself. Everything was very clean, I warmed up and was able to relax. The entire property and the Room were spotless wherever I looked, very comfortable, and all of the staff were extremely kind. Breakfast the next morning offered a wide variety of options, was filling and delicious, and I was completely satisfied. Up until check-out, everything met my expectations, and I would definitely like to visit again. Thank you very much for your hospitality.

The scenery, Room, and Facility were all wonderful, but what stayed with me most was the warm hospitality of the staff. This time, I stayed for one night with my dog. There were so many thoughtful touches—careful consideration for my dog and little surprises throughout our stay—that made me genuinely happy as well. I could truly feel that you welcomed my dog as “an important guest,” which allowed us to relax and feel at ease. The teamwork among the staff was also outstanding. No matter who we met, everyone seemed fully aware of our situation, creating a warm atmosphere where each person felt personally cared for. It was the perfect balance—close enough to feel like you were truly paying attention to us—and it made our time there incredibly comfortable. I stay at Hotels often, but there are not many where I have felt this level of warmth in the service and genuinely thought, “I want to come back.” Thank you very much for such a wonderful holiday.

This is my favorite Accommodation: the well-maintained interior always helps me feel refreshed both body and mind in the Room’s open-air bath, and I can enjoy a French course dinner in casual attire. I will definitely stay again.

The meals at the restaurant were wonderful and delicious both at dinner and breakfast! The Room was also clean and comfortable. It seems our Room could be made into a connecting room, so when a family group checked into the neighboring Room, we were slightly bothered by voices and noise, but it soon settled down. The staff were also very courteous. Thank you very much.

This was our fourth stay. We usually come with our kids for about three nights, and there’s never a shortage of daytime activities—pool time, crafts, fishing, table tennis, and ceramic painting. This time we also went hiking and visited the herb garden. After working up a sweat, we could soak in the Onsen anytime, and it was wonderful that the lounge was almost always available to use. We visit during summer vacation and at year-end. Since we don’t have a family home to return to, this place feels like one for us. We’ll definitely be back again—thank you in advance.

It was my first stay in several years. At check-in, the front desk staff member from overseas explained everything very politely, which was great. The welcome drink was also nice. The Room size, the spacious bath, the strong shower water pressure, and the bath additive among the amenities were all excellent. The cleaning was spotless as well. Even though they were busy at breakfast, all the staff greeted guests and spoke up when replenishing items—everyone was energetic and it felt great. There was a wide variety of dishes; the pork miso soup with plenty of ingredients (not seafood) and the hearty curry were both delicious. The location is also great, within walking distance to Susukino. With this level of satisfaction, the Accommodation Fee feels like a great value, so it’s a Hotel that makes you want to stay again. It had been a while since I stayed at a Hotel I was this satisfied with.

During this season, the lobby of Iriomote Island Hotel was filled with the scent of peach vine. While it does not offer the all-inclusive, attentive service found at Resort Hotels on Okinawa Main Island or Miyako Island, Iriomote Island Hotel has its own unique comfort and is surrounded by magnificent nature. Once again, we were able to fully enjoy the scenery and atmosphere that can only be experienced here.

We stayed here for a family trip. It was within walking distance of the Gozaisho Ropeway, which made sightseeing convenient. We enjoyed breakfast while watching the ropeway, and it was great that adults and children had separate menus, making it easy to eat. The Onsen was almost private, so we could soak and relax at our own pace, and we had a very restful stay.

Due to various circumstances, I hadn’t been able to visit for quite some time, so this was my first stay in about two years—but it was still an Accommodation that left me completely satisfied, just as always. From the Shuttle Service onward, everyone was kind and helpful, and after arriving the stay was truly comfortable—warm and homey—and I was able to relax at a leisurely pace and unwind from everyday stress. At check-in I was told, “Our sommelier is on duty today.” I love wine and always look forward to dinner here, and this time the sommelier came to my table and kindly explained many things in detail to someone like me who’s simply a wine lover without much knowledge. Just listening and imagining those explanations while drinking made it an incredibly enjoyable time. Of course, every dish was delicious as well. Thank you for your thoughtful care even though I was traveling solo. I felt lucky that my stay happened to coincide with a day when the sommelier was working. This Accommodation always makes me feel a little sad when it’s time to leave—and from that very moment it makes me think, “I’ll work hard so I can come back again.” I will definitely stay again. Thank you so much for everything!!

I stayed here on a business trip to Munakata City. Both the building and the room were clean and well maintained. All rooms have an ocean view, so the harbor scenery and sunset from the balcony were beautiful. The bath was spacious, and I could relax in the sauna as well—it was excellent. The staff were courteous and helpful, so I felt comfortable throughout my stay. For this price, the value is outstanding, and I would gladly stay again. It would also be a great choice for a private trip. Thank you very much.

Thank you, as always, for a wonderful stay experience. With this visit, I have successfully completed my 8th stay, and have now completed two full rounds of all four venues included in the “Gastronomy Plan.” Compared to when I first stayed, the staff’s service feels even more composed, and I truly sense that an excellent environment has been established. The quality of the club lounge has also improved significantly, making my stay even more comfortable. I am scheduled to stay again next month and am very much looking forward to it. It is wonderful to see the General Manager and all staff members growing day by day as you aim to become one of Japan’s top Hotels. This is a Hotel I hope will continue striving for even greater heights. Reviewer FACT: Certified sommelier. Total Michelin stars across restaurants visited in Japan and abroad: 720+ stars. Elite member across all three major airline alliances.

The Hotel was within walking distance of Hiroshima Station, with excellent access and convenient for both sightseeing and getting around. The interior had a calm, European-style atmosphere, and the lobby felt upscale, making the stay very pleasant. The Room was clean and quiet, so I was able to rest well. This time I booked the No Meals Included Plan, so I didn’t use any dining options, but the breakfast looked delicious and I would have liked to try it if my schedule had allowed. The staff were courteous, and both check-in and check-out were smooth. With a great balance of location, Facility features, and service, it felt like a Hotel with excellent value for money. It’s a Hotel I’d gladly choose again when visiting Hiroshima.

This time, our large family of eight stayed to celebrate my husband’s 60th birthday. Our Room was upgraded, the meals were delicious, and the staff were incredibly friendly—we truly enjoyed our one-night stay. Finally, the view from the Room was amazing.

Before dinner, the second-floor gallery overlooking Mt. Wakakusa becomes a waiting bar, where you can relax while watching the deer heading home. Once guided to the first-floor restaurant, you are welcomed by the hearth and served—standing—local cucumber gazpacho, Yamato Nikudori chicken (a firm-textured gamefowl-type breed?) pinchos, and freshly made mozzarella kneaded right in front of you. After being gently drawn in at an unhurried pace, you are shown to your table. The course goes without saying: each dish showcases carefully selected ingredients with meticulous technique, paired with clear and thoughtful explanations. And finally, even the coffee comes as a surprise. The staff are friendly as well, with a comfortable sense of distance.

This Accommodation is in an excellent location for sightseeing in Nara, so this was our second stay, this time to visit the Nara National Museum. From the moment we arrived, the parking guidance was very courteous, and the Room was spotless. The large public bath was also clean. We enjoyed a delicious breakfast and had a very pleasant stay. After checking out, the staff member who first assisted us even came out of their way to see us off, which made both my husband and me truly happy. I think this is a wonderful Accommodation filled with warm hospitality and thoughtful care.

After staying in Toi the previous night, we took it easy, but this day brought such heavy rain that a weather warning was issued. There was nowhere to stop along the way with our dog, so we arrived early. While we were waiting in the car, they kindly let us use the dog run on the first floor a little ahead of time, which truly helped us. All of the staff were very pleasant. This time we had our meal in the Room, and the Asian staff member who brought it to us spoke excellent Japanese and served us with a constant smile. There is also an open-air bath outside; the water was soft and the temperature was just right, so we went in several times. Unfortunately, because of the weather, the view was misty and hard to see—if it had been clear, I’m sure it would have been wonderful. That was our only disappointment, so we’d like to visit again when the weather is better.

We were blessed with great weather and enjoyed many activities, including tennis, golf, the Onsen, shopping, and walks. The Hotel staff were very attentive, and we were extremely satisfied. Personally, I’m looking forward to our plans for autumn and to seeing how the large-scale renovation of Karuizawa Prince develops in the coming years. Thank you as well for the Shuttle Service within the Hotel despite your busy schedule.