Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 39Page Number

Choosing Richmond was the right decision. There’s a 24-hour supermarket next door, plenty of parking, and the event venue is also nearby—overall, we were very satisfied!

Although I checked in late at night, thank you for your prompt and efficient assistance at the front desk. I’m still not used to the rain shower, but it was part of the fun. I used the breakfast buffet for the first time the next morning, and every dish was carefully prepared—it really gave me energy to start the day. The staff were all so welcoming with wonderful smiles that it made me smile too. Thank you for a delicious meal. I’ll be sure to stay with you again when I visit Fukuyama. Thank you very much.

We stayed as a family. The staff provided very pleasant service, and we were extremely satisfied. It was a Multiple Night Stay, and dinner was delicious; the menu reflected the chef’s thoughtful attention to detail. Watching them sear bonito over straw right in front of us was truly impressive. When we visit Kochi again, we would love to stay here again.

We were satisfied with everything—the free drinks, dinner, and breakfast. There were also five types of private open-air baths, and the instructions were easy to understand, which was wonderful. Most of the staff are from overseas, but everyone spoke Japanese very well, so we had no trouble at all and enjoyed a comfortable stay thanks to their polite service.

We stayed for 2 nights and 3 days. Our Room was a corner Room on the Kappa Bridge side, and we could feel the nature of Kamikochi from the window. The meals made with ingredients from Kamikochi, Nagano, as well as the paired drinks, were satisfying in both quality and portion size for two guests in our late 40s to early 50s. Throughout our stay, thanks to the attentive service from the staff, we were able to relax comfortably and create wonderful memories of Kamikochi. Thank you very much.

We stayed as a family of three with our child who had just turned one. As it was our first trip with a baby, we were a bit anxious, but we felt at ease thanks to services such as stroller rental, bed guard installation, and a diaper trash bin in the room. Washer-dryers are also available on each floor, which was very convenient. Although there are many international guests, everyone was calm and considerate, and we were able to enjoy a relaxing chill time in the lounge and on the terrace. The Accommodation is also kept very clean.

I really like the location and facilities, so this was my fourth stay. Once again, I had a very comfortable time. One thing concerned me: several guests were using their smartphones in the changing room. Checking email might be understandable, but even when it was crowded, some people sat on the chairs in front of the sinks watching videos or typing on their phones. I hadn’t seen this on previous visits—has it become normal now? There was a sign saying that smartphone use is prohibited indoors, but it doesn’t seem effective. Could you please also inform guests verbally at check-in that smartphone use is not allowed?

The Accommodation is still quite new and filled with a pleasant fragrance. You can choose your favorite scented diffuser and bring it with you. In the lounge, we enjoyed a variety of drinks and snacks. Dinner at the counter featuring Miyazaki beef teppanyaki was wonderful, and we enjoyed chatting with the chef while dining. For breakfast, we could also add a few extra menu items, which made it even more enjoyable. Everything was excellent—the in-house library, gym, in-room jacuzzi, complimentary drinks and rice crackers in the refrigerator, and the staff’s kind and attentive service. We would definitely like to stay again if we visit Miyazaki in the future.

The Hotel is located right in front of Miyajima Port, making access excellent and extremely convenient. Even before check-in and after check-out, we could use the lounge and enjoy ice cream, coffee, and other drinks. Depending on the time of day, there was also a momiji manju service, plus vouchers to redeem momiji manju at shops on Miyajima (including fried momiji), and candy ice cream after the bath—everything was thoughtfully provided. The facilities were very clean, and the buffet featured carefully prepared dishes made with locally sourced ingredients. With an all-inclusive plan that included alcohol as well, we were very satisfied overall. The lemon herb tea in the restaurant was especially delicious; we highly appreciated that it used Hiroshima lemons and herbs, to the point that we wanted to buy it. We think it would be great if it were sold in the Hotel’s souvenir corner or similar shop.

To get straight to the point, this became an absolute favorite! I used to think staying overnight in Arima Onsen was expensive (especially with meals), so my usual style was to stay at a Hotel in Kobe, then stop by Arima Onsen the next day—soak at Kin no Yu or Gin no Yu and enjoy street food. This time I found this Hotel, and since it’s a No Meals Included Plan but still comes with tickets for the public baths, I was excited that I could finally fully enjoy Arima Onsen!! I arrived in the early afternoon and they kindly let me park my car at the Hotel. From the very beginning, all of the staff were incredibly kind and welcomed me so warmly! The location is easy to find since it’s just up from the shopping street, and Taiko no Yu is also right nearby. I walked from the Hotel and enjoyed street food starting from below all the way up to shops higher up, but it never felt far coming back. Also, while it may be an older property, everything is kept very clean, so it didn’t bother me at all—I was completely comfortable. I went to Kin no Yu, Gin no Yu, and Taiko-no-Yu Donokan as well, but personally I liked this Hotel’s bath the best! It wasn’t crowded and I could relax in a spacious setting. The foot acupressure bath felt amazing—I enjoyed it morning and night like a kid again! You do one loop through both cold water and hot water areas, and the stones underfoot give just the right amount of stimulation. Since I happened to be alone at that time, I went around several times! The hot water itself was also fantastic! The post-bath drink bar was another nice touch. And even the sweets with tea in my Room were something I already loved from Arima Onsen—so for the first time in a while I bought some at the shop to take home! Staying at this Hotel let me enjoy Arima Onsen to its fullest—it was refreshing and wonderful. Thank you as well for your pleasant service—I'll definitely come again!

We were welcomed with the staff’s bright smiles at check-in. The Room was spacious and clean. As always, no matter where we met them, the staff greeted us with a smile, and the team at the dinner venue did as well. Their smiles are truly warm hospitality.

This is my favorite Accommodation: the well-maintained interior always helps me feel refreshed both body and mind in the Room’s open-air bath, and I can enjoy a French course dinner in casual attire. I will definitely stay again.

I stayed here on a trip with friends. Both the facilities and the Room were clean, and we were able to relax comfortably. The location was wonderful, letting us feel Aso’s nature, and we could unwind from our travel fatigue in the Onsen. Both dinner and breakfast offered a good variety, and we enjoyed ingredients that felt unique to Aso. The staff were kind, and we had a pleasant stay from check-in onward. It’s also convenient as a base for sightseeing in Aso, and I think it’s a Hotel where you can truly enjoy traveling with friends. I’d love to stay here again if I have the chance to visit Aso.

This was our first stay here. The view of Mt. Kinka and the sea from the Room window was wonderful. The bath in the Room was clean and comfortable, and we enjoyed the scenery outside while soaking. The large public bath also warmed us up nicely. The staff greeted us with smiles and gave clear, courteous explanations, and the meals were truly delicious. The Room was also thoroughly cleaned, which we really appreciated. Thank you very much for a wonderful time. We would definitely like to visit again.

We stayed here this time because it was conveniently located about halfway between Hitoshi Honten for dinner and the ferry terminal for the next morning. What stood out most was Vessel’s highly rated breakfast buffet—an excellent spread with plenty of variety. The staff were also cheerful and kind, which made our stay very comfortable. The only downside was that there is no large public bath; however, the unit bath comes with bath salts, and the sink/vanity area is separate outside the bathroom, so it was acceptable. The rooms and amenities were cleaner than the exterior might suggest, and with larger windows and a layout that feels spacious. While in-room drink amenities are limited, detox water and mango-pine juice are available in the lobby for a relatively long time. There’s also a FamilyMart just a short walk away (and vending machines on-site), so we had no trouble at all. Thank you for a pleasant stay.

I used this Accommodation when returning home so as not to burden my elderly parents. Even during the summer vacation period, we were able to stay in 4 Rooms for 4 people for just over JPY 30,000 (Point Discount). Despite the bargain price, my Room was properly cleaned and I had a comfortable stay. There was a solid desk and a couch with just the right height and firmness, plus an outlet and USB power right next to them, making it easy to eat a light meal or get some work done. However, my daughter’s Room had a sweaty smell coming from the air conditioner, so she turned it off and slept while enduring the heat. I was too busy to go check the situation. It also seemed that sports teams were staying there as well, and we could hear voices talking in the hallway. I found it pleasant, but it seemed tough for my daughter. It looks like their Room was next door… The large public bath on the first floor was clean, and my daughter used it twice—at night and in the morning. I was too tired to go. Breakfast was also very satisfying overall, and the serving area was generally kept clean. We took seats by the window at the back, but crumbs and spilled food were left on the rearmost seat area; since there were no cleaning cloths available, my daughter and husband moved to another table. I didn’t notice because I sat closer to the front. For that reason, I reduced one star in my category ratings. Next time I plan to apply for parking earlier as well, and would like to stay here again.

The Hotel was spacious, the Onsen was almost private, and we could enjoy our meals quietly. The staff were very considerate, so we were able to relax and have a restful stay. I did think it would have been nice if they provided at least a toothbrush, but other than that, everything was enjoyable. It was great since it was my son’s birthday.

Following our stay during the March equinox holidays, we stayed with you again for the September equinox holidays. We booked connecting Corner Suite and Comfort Suite Rooms. With just one door between the two Rooms, communication between grandma and her grandchild improved dramatically. The Onsen in such a prime Ginza location was exceptional—grandma enjoyed it so much she went in three times. Breakfast was beautifully presented, which lifted our spirits, and everything was delicious. We will be back again.

Relax in the Onsen, enjoy delicious meals, soak your feet in the footbath while drinking milk, and take your time admiring the stunning view through the large window from the Room. It was truly wonderful. The food was excellent; every dish was prepared with care by the head chef, and even the tableware was beautiful. The course meal came in just the right portions, and everything tasted great. The breakfast buffet was also all handmade with rich, thoughtful flavors. The Onsen was clean and well maintained, and I went in many times. The staff service was outstanding as well. Their spirit of hospitality showed even in the smallest details, and the service was excellent. My companion was very satisfied too. I felt it’s a Hotel where adults can relax and enjoy a luxurious stay. The 4.6-star rating wasn’t a lie. Unfortunately we couldn’t see Mt. Fuji this time, so I’ll visit again. It was also amazing to lie down and watch the clouds move through a picture-frame-like window. It really is a great Hotel.

The staff’s hospitality, the cleanliness of the Room, the delicious meals, and the large public bath—everything was wonderful, and we had a truly lovely time. They even lent us towels and parasols for going to the outside baths, and we really appreciated their thoughtful attention to every detail. I had always wanted to try “tap” mandarin orange juice, but I never expected to experience it at a Hotel—what a delightful surprise. Every dish in the kaiseki dinner was delicious. The breakfast buffet offered a great variety of items, all of them tasty, and our child was thrilled and ate plenty as well. If we have another chance to stay in Dogo Onsen, we would definitely like to stay here again! Thank you very much for such a wonderful time.