Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 39Page Number

I use this hotel when I return home, including my once-a-year visit to the family grave. It’s close to the station, and I can stay here with peace of mind. As always, I’m satisfied with breakfast. With prices rising for so many things these days, I know it must be difficult, but I hope you can maintain the quality as much as possible. If I’m able to come again next year, I’d like to stay here again. The grab bar in the Room bathroom was positioned a bit inconveniently for elderly guests.

This Accommodation in Kusatsu, one of Japan’s premier Onsen destinations, offered such outstanding cuisine that it made us want to visit for the food rather than the Onsen. One beautifully crafted dish after another was served on a lovely white lacquered table. Everything was delicious and a delight for both the eyes and the palate. Breakfast was equally satisfying, and you could really feel the care and effort put into it from early morning. Of course, the Onsen was also excellent, with a location right in front of Jizo Onsen. The three private baths with free-flowing hot spring water were not by Reservation; instead, we checked availability on a tablet and entered when open, which let us enjoy all three without any stress. The Room was spacious, and the staff’s attentive yet unobtrusive service made everything very comfortable. After returning home, I’ve been recommending it to my friends as a must-visit.

My wife and I stayed here as a reward after work. Everything was wonderful—the butler service, the food, and the atmosphere. The early evening with a hint of autumn and the refreshing mornings were both amazing. Staying for about two nights would be perfect. Next time, I’d like to try another Room as well. Thank you—my wife was very satisfied too. The meat miso we received was so good we couldn’t stop eating rice.

Only 10 Rooms on a spacious property. The grove garden right in front of you is a private view (guests cannot enter), giving you the true feel of a vacation home. We were completely satisfied with everything—the Room, the semi-open-air bath in the Room, the open-air bath at the large public bath, and dinner featuring an array of premium ingredients considered luxurious in Japanese cuisine, as well as breakfast with just the right portion size. If we had to make one small request, it would be that the bath towels were a bit thicker.

Right after check-in, I went to use the sauna and the Onsen, and had them all to myself. Everything was very clean, I warmed up and was able to relax. The entire property and the Room were spotless wherever I looked, very comfortable, and all of the staff were extremely kind. Breakfast the next morning offered a wide variety of options, was filling and delicious, and I was completely satisfied. Up until check-out, everything met my expectations, and I would definitely like to visit again. Thank you very much for your hospitality.

The welcome drink service included options such as sake and plum juice, and the Room’s beautiful interior created a special, out-of-the-ordinary atmosphere. Breakfast was especially high quality, with some menu items impressive enough to rival a main dish at dinner.

This is my favorite Accommodation: the well-maintained interior always helps me feel refreshed both body and mind in the Room’s open-air bath, and I can enjoy a French course dinner in casual attire. I will definitely stay again.

I made a Reservation for a Standard Twin, and they upgraded me to a Superior Twin Room. It was only for one night, but the Room was spacious and clean, and I didn’t want to check out early in the morning. I’d like to stay here again when I have business in Shinjuku. Thank you very much.

It was my first stay in several years. At check-in, the front desk staff member from overseas explained everything very politely, which was great. The welcome drink was also nice. The Room size, the spacious bath, the strong shower water pressure, and the bath additive among the amenities were all excellent. The cleaning was spotless as well. Even though they were busy at breakfast, all the staff greeted guests and spoke up when replenishing items—everyone was energetic and it felt great. There was a wide variety of dishes; the pork miso soup with plenty of ingredients (not seafood) and the hearty curry were both delicious. The location is also great, within walking distance to Susukino. With this level of satisfaction, the Accommodation Fee feels like a great value, so it’s a Hotel that makes you want to stay again. It had been a while since I stayed at a Hotel I was this satisfied with.

This was my first stay here. The staff’s hospitality and attentiveness, the well-kept garden, the delicious meals, the atmosphere of the open-air bath, and even the adorable cats made it truly special. Everything was outstanding. I would love to visit again.

Due to various circumstances, I hadn’t been able to visit for quite some time, so this was my first stay in about two years—but it was still an Accommodation that left me completely satisfied, just as always. From the Shuttle Service onward, everyone was kind and helpful, and after arriving the stay was truly comfortable—warm and homey—and I was able to relax at a leisurely pace and unwind from everyday stress. At check-in I was told, “Our sommelier is on duty today.” I love wine and always look forward to dinner here, and this time the sommelier came to my table and kindly explained many things in detail to someone like me who’s simply a wine lover without much knowledge. Just listening and imagining those explanations while drinking made it an incredibly enjoyable time. Of course, every dish was delicious as well. Thank you for your thoughtful care even though I was traveling solo. I felt lucky that my stay happened to coincide with a day when the sommelier was working. This Accommodation always makes me feel a little sad when it’s time to leave—and from that very moment it makes me think, “I’ll work hard so I can come back again.” I will definitely stay again. Thank you so much for everything!!

With warm smiles and heartfelt hospitality, a beautiful space blending Japanese and Western styles, and gentle Japanese cuisine made with local ingredients, our stay was truly wonderful. The Room is comfortable, combining a Japanese-style room overlooking a beautiful Japanese garden with a cozy bedroom. Thank you for such an exceptionally relaxing time, as if wrapped in a soft, gentle atmosphere.

Thank you, as always, for a wonderful stay experience. With this visit, I have successfully completed my 8th stay, and have now completed two full rounds of all four venues included in the “Gastronomy Plan.” Compared to when I first stayed, the staff’s service feels even more composed, and I truly sense that an excellent environment has been established. The quality of the club lounge has also improved significantly, making my stay even more comfortable. I am scheduled to stay again next month and am very much looking forward to it. It is wonderful to see the General Manager and all staff members growing day by day as you aim to become one of Japan’s top Hotels. This is a Hotel I hope will continue striving for even greater heights. Reviewer FACT: Certified sommelier. Total Michelin stars across restaurants visited in Japan and abroad: 720+ stars. Elite member across all three major airline alliances.

The Hotel was within walking distance of Hiroshima Station, with excellent access and convenient for both sightseeing and getting around. The interior had a calm, European-style atmosphere, and the lobby felt upscale, making the stay very pleasant. The Room was clean and quiet, so I was able to rest well. This time I booked the No Meals Included Plan, so I didn’t use any dining options, but the breakfast looked delicious and I would have liked to try it if my schedule had allowed. The staff were courteous, and both check-in and check-out were smooth. With a great balance of location, Facility features, and service, it felt like a Hotel with excellent value for money. It’s a Hotel I’d gladly choose again when visiting Hiroshima.

First, the young woman who escorted us to our Room had beautiful skin, and her professional service was very soothing. The two types of Onsen were great—especially the brown one, which was pleasantly salty and exactly my kind of Onsen. Maybe it was just my imagination, but my skin felt incredibly smooth afterward. This is just my personal opinion, but if the spring source temperature is low, I might soak longer if that small bath were a warm (lukewarm) Onsen. The Room was stylish as well. There were plenty of yukata and towels, so I could use fresh towels whenever I wanted with no stress. The free drinks were also very convenient. We only had breakfast, but the rice was glossy and delicious—I’d like to visit next time with dinner included.

Before dinner, the second-floor gallery overlooking Mt. Wakakusa becomes a waiting bar, where you can relax while watching the deer heading home. Once guided to the first-floor restaurant, you are welcomed by the hearth and served—standing—local cucumber gazpacho, Yamato Nikudori chicken (a firm-textured gamefowl-type breed?) pinchos, and freshly made mozzarella kneaded right in front of you. After being gently drawn in at an unhurried pace, you are shown to your table. The course goes without saying: each dish showcases carefully selected ingredients with meticulous technique, paired with clear and thoughtful explanations. And finally, even the coffee comes as a surprise. The staff are friendly as well, with a comfortable sense of distance.

Very convenient, just a short walk from the station. The front desk looked quite old, so I braced myself before entering the Room, but it had been renovated and was clean, which was great. I arrived before check-in time and asked on the off chance; they kindly let me in early, which was a big help.

This Accommodation is in an excellent location for sightseeing in Nara, so this was our second stay, this time to visit the Nara National Museum. From the moment we arrived, the parking guidance was very courteous, and the Room was spotless. The large public bath was also clean. We enjoyed a delicious breakfast and had a very pleasant stay. After checking out, the staff member who first assisted us even came out of their way to see us off, which made both my husband and me truly happy. I think this is a wonderful Accommodation filled with warm hospitality and thoughtful care.

After staying in Toi the previous night, we took it easy, but this day brought such heavy rain that a weather warning was issued. There was nowhere to stop along the way with our dog, so we arrived early. While we were waiting in the car, they kindly let us use the dog run on the first floor a little ahead of time, which truly helped us. All of the staff were very pleasant. This time we had our meal in the Room, and the Asian staff member who brought it to us spoke excellent Japanese and served us with a constant smile. There is also an open-air bath outside; the water was soft and the temperature was just right, so we went in several times. Unfortunately, because of the weather, the view was misty and hard to see—if it had been clear, I’m sure it would have been wonderful. That was our only disappointment, so we’d like to visit again when the weather is better.

While the Facility shows its age, the view from the window and the wonderful hospitality of the staff more than make up for it. Even though it was a busy season, we were able to truly relax. Thank you very much.