전국 × 고객 서비스 평가가 높은 호텔·료칸 - 372페이지

Thank you for the early check-in and late check-out, even though it was part of the Plan on IKYU. I had a very satisfying stay, enjoying a relaxing time within the Hotel. This was my third stay this year, and as always, the Room cleaning was impeccable. The Room itself is spacious and comfortable. I also appreciated being assigned to a quiet Room with a nice view as per my request; I love the bay window design. The meals were delicious again this time. The American clubhouse sandwich by the poolside was outstanding—especially on September 25th when it was made with an abundance of fillings; it was truly the best sandwich I've ever had in my life. The inari sushi bento from the Japanese restaurant that I took home also had excellent flavor and quality. What always stands out about this Hotel is how kind and friendly all staff members are—from those at reception to restaurant staff and even young pool attendants—all with warm smiles. This is one of the main reasons why I keep choosing this Hotel every time. I look forward to staying again during a period when the pool is open. My only request would be for you to consider keeping pool hours starting at 9:00 AM not just during high season but throughout all seasons.

First, the Hotel itself was great in terms of cleanliness, location, and security. The bathtub was large enough to stretch out in, and although it’s in a busy area, the Room was quiet and very comfortable. However, what was disappointing was the staff... When I called in advance to change my check-in time (a male staff member), he was very pleasant, and I looked forward to my stay. At check-in—skipping the details—they were polite but never smiled throughout. At check-out as well, I simply placed the key card into a box, but there were four or five male and female staff members nearby doing something, and not a single person spoke to me... so I left quietly. The only person who greeted me during my stay was a foreign female housekeeping staff member in the morning. Even though she seemed busy, she cheerfully said “Good morning!” with a smile, which felt really nice and made me happy. I’ve stayed at many Hotels before and have never once felt unsure about how the staff treated guests, so this was very disappointing. The Hotel itself is good, and I would like to stay again if I have the chance. I also think it’s a recommended Hotel—so I wrote this hoping that this point can be improved.

Thank you to all the staff for your attentive hospitality. We look forward to staying with you again.

Both dinner and breakfast are delicious. There is a wide variety of dishes, and the dessert selection is excellent. You can wrap your own crepes, and the shaved ice is wonderfully fluffy—kids will be very happy. Free beer and plum wine were also a nice touch for adults. The Onsen is a bit small, but there is an open-air bath as well. I was slightly concerned about the areas where the floor was green. Dust was noticeable on the tray where the glasses were placed in the Room. There is also a pool next door. You can enjoy both the pool and swimming in the sea.

We stayed on the one-night, two-meal plan with a Room assigned by the property, including grilled eel (kabayaki). The price was reasonable and the meals were delicious. However, it was disappointing that the website says parking is 800 yen, but when we asked at the front desk we were told we could use the municipal parking lot behind the property for 420 yen. It would be appreciated if this could be noted on the website. It was great to have a clear view of Bentenjima’s red torii gate right in front of us from our Room. We would like to stay again if we have another opportunity.

I stayed alone in a clean 10-tatami Room. The futon was already prepared, which was very helpful. At the restaurant, I ordered with a Kansai-style image in mind, and was surprised when a large draft beer arrived in the size from 30 years ago. I figured I’d have to go izakaya-style with small dishes so I could finish it (though I did). I plan to visit the area occasionally, so I’ll be back again.

We stayed as a family with our dog, and it was a wonderful place, including the scenery along the way. At the cottage, we could enjoy our meals without worrying about time, and the bath was thoroughly cleaned so we could relax comfortably. We truly felt the hosts’ sincere hospitality in every detail. The sukiyaki dinner and breakfast bread were both delicious, and we were able to spend a relaxing, unhurried, luxurious time.

The Room was spacious, the food was delicious, and the hospitality of the staff was excellent, making for a very satisfying stay. The only downside was that the shower water pressure in the bathroom was low, which made it a bit challenging to wash up. I would love to stay here again if I have another opportunity.

I stayed here for sightseeing. The location is excellent, close to a station in central Tokyo. I would stay again if I have the chance.

I had a Multiple Night Stay. The room was cleaned thoroughly every day, so I was able to stay comfortably. When a group came in, the staff asked if I could shift my breakfast time, and they also made announcements and posted notices so we wouldn’t overlap, which allowed me to enjoy breakfast at a relaxed pace. However, one thing: breakfast was buffet-style, but I didn’t realize drinks were available until the last day—after I had finished eating—when I heard staff informing other guests. That part was a little disappointing. There wasn’t much noise, and parking was easy as well. Personally, I would like to stay at AZ again if I have the chance.

The location was great and the property was clean. The male staff member at the front desk was very kind and helped us warmly and courteously. We had an issue where YouTube in the Room froze on a still image, but he came right away to fix it and handled it quickly. I would like to stay again, and next time I’d like to include breakfast. The large public bath was also clean and helped me relax after a long day.

Stayed overnight after skiing at Shiga Kogen After check-in, straight to the open-air bath! Then draft beer at the all-you-can-drink corner. There were snacks too—the mixed nuts were delicious. Dinner buffet featured teppanyaki beef, with red wine, and lots of other options. Breakfast was tasty as well. If I didn’t have to drive, I’d have enjoyed the all-you-can-drink from the morning too (lol). The building is old, but they’ve clearly worked hard on renovations. The woman at reception also made a great impression. It’s a shame the dead grass along the road makes it look a bit abandoned from outside. I’ll be back.

We stayed here on our silver wedding anniversary trip after a day of golf. With in-room dining, we were able to relax at a leisurely pace, and since the bath in the Room is also an Onsen, we could enjoy it whenever we liked. The staff were attentive in many ways, making the stay very comfortable. When we stayed previously, the manager remembered that I get cold easily and prepared extra bedding for us, so I slept comfortably. The Facility is old and there is no open-air bath, but it’s rare to find an Accommodation with such high-quality Onsen water, a charming pond where carp swim, and convenient access. We would love to stay again.

Right after breakfast I had to work, and they kindly kept things quiet—even during cleanup, they were very careful not to make noise. The bath was also wonderful. Some people mention insects or noise, but I didn’t experience any of that at all!

The building, grounds, interiors, and cuisine are all works of art. The guest rooms are spacious, and not only is the greenery outside the windows beautiful, but the mountain scenery beyond feels like an ink-wash painting even in heavy rain and thick mist. The semi-open-air indoor bath also features a refined design, with pleasantly soothing spring water that makes you want to linger. A wonderful Hotel I would love to return to.

I stayed here again due to an urgent matter. It is easy to find as it is located next to a large road. The Room's bath is not large, but there is an artificial radium Onsen, so I think it's not a problem.

Everyone we interacted with—from the front desk to the luggage staff—left a wonderful impression. During the activities, our child ran around and had a great time! The buffet also had plenty of options even for picky eaters, and our child looked so happy. Everything was delicious! This is a highly recommended place that makes you want to come back.

Although the location is a bit inconvenient as it is far from the station, there are entertainment areas, food stalls, and convenience stores nearby, so you won’t have trouble finding something to eat. The staff service was perfect. The Room was clean and well maintained. Breakfast is a set meal you can choose; I had the Japanese set, which was plentiful and delicious. The Hotel name sign was large and easy to spot from outside. Excellent value for this price with such great service. I stayed with my elderly mother, and while it’s a small thing, having no step between the bathroom/toilet and the Room was very helpful.

I usually stay at a Hotel, but this time I chose a Ryokan with one natural hot spring source and stayed here. Everything was clean and well kept, the staff’s level of attentiveness felt just right, and the breakfast was delicious and very filling. The Room was also a Japanese-style room, so I could relax on my own at a leisurely pace—it was very comfortable. The Onsen felt wonderful too. Next time, I’d like to come back and stay with my family.

I had plans in Nagaoka and stayed here the night before. I headed for the English Garden at the end of my sightseeing, and was surprised to find it right behind the Hotel. When I entered my Room, there was a handwritten message from the front desk with my name on it—I was truly touched. I got around by car, and was able to use Mitsuke Kenko no Yu Hotto Pia for 450 yen. It felt great! So I used the bathtub in the Room as a morning shower. The shampoo and other amenities had a black tea scent. They even provided a bathrobe—another pleasant surprise. There were also a microwave and disposable chopsticks near the elevator. Other than conversations in the hallway, noise didn’t bother me, and I could relax. (I did hear trains passing by.) It was very clean, with attentive service, and I’d like to stay again. However, since I have neck issues, the pillow was too soft for me, so I used a bath towel instead. Other than that, it was wonderful. Thank you very much.