Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 372Page Number

I needed to stay overnight with my son on short notice, so I looked for a twin room. It was No Meals Included, but we were more than satisfied. The bathroom is a unit bath, but it’s a newer type and slightly more spacious. There are convenience stores and AEON right in front of the property. There are several nearby parking lots, with a maximum fee of 600 yen. The staff were also kind.

I realized I had left something in the Room and called immediately. The staff responded promptly, and the item arrived the next day with careful packaging and a list of contents. It was very helpful. The staff who answered the phone were also kind, which I greatly appreciated.

Welcome drinks included not only soft drinks but also alcohol, along with snacks. We also appreciated the child-friendly amenities such as kids’ slippers and picture books, which were very helpful. One concern was that the emergency stairwell door on the way to our Room was left open until 10:00 PM; a staff member happened to notice and close it, so we wondered if it had been forgotten and felt uneasy that someone from outside could enter. The meals were mainly Japanese cuisine with a few Western options as well, and we were satisfied! We would love to stay again when we visit Kamogawa!

Just as the title says! It was great to be able to watch the Lake Toya fireworks right in front of us! Our kids also enjoyed the bingo game! This Hotel was the best part of our trip to Hokkaido! We’d definitely love to stay again!

Thank you for the early check-in and late check-out, even though it was part of the Plan on IKYU. I had a very satisfying stay, enjoying a relaxing time within the Hotel. This was my third stay this year, and as always, the Room cleaning was impeccable. The Room itself is spacious and comfortable. I also appreciated being assigned to a quiet Room with a nice view as per my request; I love the bay window design. The meals were delicious again this time. The American clubhouse sandwich by the poolside was outstanding—especially on September 25th when it was made with an abundance of fillings; it was truly the best sandwich I've ever had in my life. The inari sushi bento from the Japanese restaurant that I took home also had excellent flavor and quality. What always stands out about this Hotel is how kind and friendly all staff members are—from those at reception to restaurant staff and even young pool attendants—all with warm smiles. This is one of the main reasons why I keep choosing this Hotel every time. I look forward to staying again during a period when the pool is open. My only request would be for you to consider keeping pool hours starting at 9:00 AM not just during high season but throughout all seasons.

First, the Hotel itself was great in terms of cleanliness, location, and security. The bathtub was large enough to stretch out in, and although it’s in a busy area, the Room was quiet and very comfortable. However, what was disappointing was the staff... When I called in advance to change my check-in time (a male staff member), he was very pleasant, and I looked forward to my stay. At check-in—skipping the details—they were polite but never smiled throughout. At check-out as well, I simply placed the key card into a box, but there were four or five male and female staff members nearby doing something, and not a single person spoke to me... so I left quietly. The only person who greeted me during my stay was a foreign female housekeeping staff member in the morning. Even though she seemed busy, she cheerfully said “Good morning!” with a smile, which felt really nice and made me happy. I’ve stayed at many Hotels before and have never once felt unsure about how the staff treated guests, so this was very disappointing. The Hotel itself is good, and I would like to stay again if I have the chance. I also think it’s a recommended Hotel—so I wrote this hoping that this point can be improved.

Thank you to all the staff for your attentive hospitality. We look forward to staying with you again.

Both dinner and breakfast are delicious. There is a wide variety of dishes, and the dessert selection is excellent. You can wrap your own crepes, and the shaved ice is wonderfully fluffy—kids will be very happy. Free beer and plum wine were also a nice touch for adults. The Onsen is a bit small, but there is an open-air bath as well. I was slightly concerned about the areas where the floor was green. Dust was noticeable on the tray where the glasses were placed in the Room. There is also a pool next door. You can enjoy both the pool and swimming in the sea.

We stayed on the one-night, two-meal plan with a Room assigned by the property, including grilled eel (kabayaki). The price was reasonable and the meals were delicious. However, it was disappointing that the website says parking is 800 yen, but when we asked at the front desk we were told we could use the municipal parking lot behind the property for 420 yen. It would be appreciated if this could be noted on the website. It was great to have a clear view of Bentenjima’s red torii gate right in front of us from our Room. We would like to stay again if we have another opportunity.

I stayed alone in a clean 10-tatami Room. The futon was already prepared, which was very helpful. At the restaurant, I ordered with a Kansai-style image in mind, and was surprised when a large draft beer arrived in the size from 30 years ago. I figured I’d have to go izakaya-style with small dishes so I could finish it (though I did). I plan to visit the area occasionally, so I’ll be back again.

This was our first time staying here. They offered a welcome drink, and we chose the BBQ—everything was made with excellent ingredients! At night, the starry sky was beautiful, and it became a wonderful memory for our whole family. We’d love to come again.

The Room was spacious, the food was delicious, and the hospitality of the staff was excellent, making for a very satisfying stay. The only downside was that the shower water pressure in the bathroom was low, which made it a bit challenging to wash up. I would love to stay here again if I have another opportunity.

I stayed here for sightseeing. The location is excellent, close to a station in central Tokyo. I would stay again if I have the chance.

I had a Multiple Night Stay. The room was cleaned thoroughly every day, so I was able to stay comfortably. When a group came in, the staff asked if I could shift my breakfast time, and they also made announcements and posted notices so we wouldn’t overlap, which allowed me to enjoy breakfast at a relaxed pace. However, one thing: breakfast was buffet-style, but I didn’t realize drinks were available until the last day—after I had finished eating—when I heard staff informing other guests. That part was a little disappointing. There wasn’t much noise, and parking was easy as well. Personally, I would like to stay at AZ again if I have the chance.

The location was great and the property was clean. The male staff member at the front desk was very kind and helped us warmly and courteously. We had an issue where YouTube in the Room froze on a still image, but he came right away to fix it and handled it quickly. I would like to stay again, and next time I’d like to include breakfast. The large public bath was also clean and helped me relax after a long day.

I stayed here at the end of May. The facilities were new, and I had a very comfortable stay. Breakfast is free, with a wide variety of options, and everything was delicious. I arrived by car, and the parking lot was spacious and free, which was very helpful. However, when setting my navigation system using the phone number, this Hotel did not appear, so I entered the address instead. It then guided me to a location a little away from the Hotel, which was somewhat confusing (the roads along the way were also narrow). Depending on your navigation system, you may need to be careful.

We stayed here on our silver wedding anniversary trip after a day of golf. With in-room dining, we were able to relax at a leisurely pace, and since the bath in the Room is also an Onsen, we could enjoy it whenever we liked. The staff were attentive in many ways, making the stay very comfortable. When we stayed previously, the manager remembered that I get cold easily and prepared extra bedding for us, so I slept comfortably. The Facility is old and there is no open-air bath, but it’s rare to find an Accommodation with such high-quality Onsen water, a charming pond where carp swim, and convenient access. We would love to stay again.

Right after breakfast I had to work, and they kindly kept things quiet—even during cleanup, they were very careful not to make noise. The bath was also wonderful. Some people mention insects or noise, but I didn’t experience any of that at all!

The building, grounds, interiors, and cuisine are all works of art. The guest rooms are spacious, and not only is the greenery outside the windows beautiful, but the mountain scenery beyond feels like an ink-wash painting even in heavy rain and thick mist. The semi-open-air indoor bath also features a refined design, with pleasantly soothing spring water that makes you want to linger. A wonderful Hotel I would love to return to.

The Room had a simple yet comfortable atmosphere. All the staff were friendly. However, the sink was a bit too high for washing your face. Breakfast was so delicious it felt like something you’d get at a café.