전국 × 고객 서비스 평가가 높은 호텔·료칸 - 360페이지

We came here after staying at TAOYA Akiu the day before, and we liked this place much more. The Onsen bath in our Room was wonderful, and we ended up soaking in it many times. It was a shame we couldn’t use the karaoke because it was crowded during summer vacation. The next day our skin felt so smooth, and we’d love to come again.

The location was great, and I also liked the calm atmosphere in the Room. If possible, I would have liked a clock—this was the first time I’ve stayed at a Business Hotel where there wasn’t one in the Room. Also, the shower room, toilet, and sink area were extremely small. Since it’s part of the Facility, I wonder if the space wasn’t properly considered at the design stage. It was a single Room, but it felt cramped, which was a bit disappointing.

The service was fine. The biggest drawback was that the parking lot was hard to find. I went to the large public bath around 20:30, but there were only enough washing stations for about four people and it was full, so I couldn’t even get into the tub and had to wait naked. It was right after dinner when it gets crowded, so it seems better to go at a different time. Overall, I would have liked the price to be a bit lower.

My wife, our dog, and I stayed in a suite this time, and it was excellent. Next time, we’d like to try a different villa. The only slight disappointment was finding one snack wrapper left in the room, but everything else was very good!

I stayed on the ladies-only floor. There were plenty of amenities such as hot eye masks and face packs, so even a woman traveling alone can feel safe and comfortable. The large public bath was also clean, with room-temperature water and a ReFa hair dryer, and I appreciated the complimentary coffee and ochazuke as well. What was disappointing was the front desk service at check-in. When I told them it wasn’t my first stay, they handed me only the key card without explaining which floor my Room was on. Since the ladies-only floors are on the 3rd and 4th floors, I ended up going down to the 3rd floor first but couldn’t enter, then had to go back again, which was confusing. The staff at the ochazuke corner also kept chatting without giving guests any explanation, so I think that area needs improvement.

With the recent stretch of very hot days, I was glad to have a Room with a washer-dryer. The breakfast and simple gym services were also nice. It’s conveniently located near Gaien, and I’d like to stay here again.

Stayed for one night on a business trip. The location is decent, about a 10-minute walk from Hamamatsucho Station. Check-in was smooth, and the staff were polite and attentive. The Room was not very spacious but kept clean, and the bed was comfortable enough. However, due to the proximity to the train tracks, I could hear some train noise at night. Earplugs might be helpful for those sensitive to noise. Breakfast was served as a Japanese-Western buffet in the restaurant on the first floor. There was a fair variety of options, and everything tasted good. Overall, it's good value for money as a Business Hotel.

I often stay here when I’m on business in Tokyo. It takes 20 minutes to get to Shinagawa, and there are plenty of restaurants and convenience stores around the Hotel, which is very helpful. I think it’s a good Hotel close to the station. Breakfast is reasonably tasty and sufficient, but you might get tired of it on a Multiple Night Stay... I’ll be back again.

You are free to enjoy the Onsen baths at the Main Building, Annex, and Matsukawa-kan. As the men’s and women’s baths rotate by day, you can fully enjoy all six baths, including an open-air bath and a cave bath.

I stay here every time I travel to Kanazawa. This time I planned to stay for five nights, but I couldn’t make a Reservation for the first three nights, so I stayed at another hotel. For the last two nights, I was able to stay at this familiar Accommodation and relax in the Onsen for two days, which was very refreshing. Hotel Yumenoyu offers a free round-trip shuttle bus from Kanazawa Station (West Exit), which is very convenient for getting there and back. I would like to stay again if I have the opportunity.

I’ve stayed at about 80% of the Hotels in Matsumoto, and this one felt like a top-tier, truly great find. Major chains are reassuring because they’re standardized, but this Hotel has a distinct character you won’t find there. - The Room is extremely spacious for the price. The bath is also clean. A curtain can separate the entry corridor area from the Room. - From upper floors you can see Matsumoto Castle—great views. It’s a shame that on the Northern Alps side, apartment buildings block most of the view. - Even with a no-breakfast Plan, you can sign up at the front desk for ¥550 and enjoy a buffet worth well over ¥1,000. *You can have Nozawana pickles every morning. The menu changes daily.* - The lobby has Matsumoto folk-craft furniture tables and chairs, creating a calm atmosphere that feels very “Matsumoto.” - The staff service is excellent. - It’s a bit farther from Matsumoto Station than other Hotels, but it’s closer to Matsumoto Castle and museums, and it’s also right near the downtown area. - A convenience store is nearby. One request: it would be even better if there were a large public bath.

Excellent value for the price. Great deal.

I stayed here with a foreign friend. The weather was great, and our room was on a high floor with a beautiful mountain view. It’s close to the station, and Tsuru-maki Onsen is just one stop away—excellent access. It’s also at a station where the Romancecar stops, which I personally recommend.

The food and the staff’s service were excellent. The show was fun, too. I’d love to visit again! The Onsen was very relaxing as well. Thank you very much.

The Room was clean and uncluttered, with nothing unnecessary. The essentials were more than enough. Since the bath water can get very hot, there were clear and detailed instructions on the door and inside the bathroom, which made everything easy to understand. The shower pressure was strong and great as well. I can’t sleep without my own pillow, so I brought mine—and I slept very well! I’d love to stay here again when I travel to Niigata Prefecture.

I stayed for 3 days and 2 nights, and the staff were very helpful, so I had a pleasant stay! If I have a chance to come nearby again, I would like to stay here again.

We stayed with three people. There were two beds in the Western-style room, and we laid out futons in the Japanese-style room. The building is old, but it felt very clean and well maintained. We were also happy that coffee cups, glasses, and teacups were provided. There was a supermarket and convenience stores nearby, which was convenient. The parking lot was spacious as well.

We stayed during Golden Week with our extended family—two households, seven people. Even though it was Golden Week, we were impressed that we could stay at the regular rate. The Room and bath were clean and well maintained. Breakfast was delicious and very satisfying. Thank you very much.

The Hotel is very close—once you reach the main road from the JR Kinshicho Station South Exit, you can see the building. It’s about a 5-minute walk including waiting at traffic lights, with excellent access. The 1F front desk is compact, but the staff were cheerful and very pleasant. It seemed like there were many international guests. The Room was much nicer than in the photos, and the bathroom area in particular felt spacious and luxurious. The number and placement of power outlets were also convenient. Amenities included four types of French Omnisens (30 ml each), prepared for each guest, and the scent and quality were soothing. The thick, fluffy towels and other linens—and even the bedding—were outstanding. The pajama-style nightwear and even a bathrobe left nothing to complain about. I was impressed by how delicious the complimentary red wine, premium juice, sparkling water, and snacks were; relaxing with Nespresso and tea was perfect, and having as many as eight bottles of mineral water was wonderful too. The Hotel itself is quite compact—there’s no lobby or lounge, and the elevator is small—but it has a European boutique-hotel feel. Relaxing in the Room made it perfect for a girls’ get-together. Breakfast also felt like just the right amount and variety for women. One small downside: I could only find an all-on/all-off light switch in the Room, which was a bit inconvenient. I’m amazed to find such a lovely Hotel at this price in Tokyo—very satisfied!

I wanted to relax on my own for a change, found a great-value Plan, and made a Reservation. The staff welcomed me with warm smiles and guided me smoothly to my Room. They even told me where to buy delicious peaches, and I was already so happy I chose to come. After resting in my Room for a bit, I headed straight to the Onsen. It happened to be quiet at that time, so I ended up soaking for ages. I felt like my skin looked better and it really lifted my mood—so after dinner, I went back in again. Finding an Onsen I truly love was the best part of all. The ice cream after the bath was also great. Breakfast was a half-buffet featuring mainly fermented foods—and it was amazing! I especially loved the dried daikon radish and hijiki simmered in tomato sauce so much that I want to make it at home. The salmon served first was also plump and delicious; it made me think, “Is it really okay to enjoy something this luxurious in the morning?”—such a wonderful escape from everyday life. Each dish was light and refreshing, so you may find yourself eating too much—in that sense, be careful (lol). I also loved that check-out is at 11:00, which meant I could enjoy another relaxing soak in the Onsen in the morning. Everyone on staff was kind, and this has become an Accommodation I definitely want to stay at again. Thank you very much, Ryokan Meiji.