Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 360Page Number

Thank you as always. We were very satisfied. Points we noticed: The sliding door to the men’s bath does not close properly (since earlier this year?). It may need the roller height adjusted or the movement tightened. Some guest rooms have no Wi‑Fi signal or a weak connection, so please check. Even so, we will be back again.

My daughter and I stayed for a two-night stay in a Club Junior Suite. I had seen some Reviews saying the staff were not very helpful, but that wasn’t the case at all—everyone was attentive and courteous. The Club Floor lounge was especially wonderful. During cocktail time, we enjoyed drinks and delicious snacks together while taking in the night view—my daughter has just turned 20, so it was a special moment for us. It was also great that the property is connected to the Onsen Facility “Ren.” We used it on the first night and again on the morning of our third day, and we were very satisfied. We hadn’t added breakfast, but we had a breakfast rice porridge set at one of Ren’s restaurants, then fully enjoyed a morning bath. The powder room was well equipped with ReFa and YA-MAN hair dryers as well as hair irons, so there was no inconvenience. This trip was by JR, so with large luggage it felt like a bit of a walk from the station (and we got slightly lost), but we truly had a wonderful trip. If I have another chance to visit Osaka, I would definitely like to stay again. One small thing I noticed: while spending time in the Room, there would be fairly loud popping or clicking sounds coming from near the window about once every 5–10 minutes. Since it’s on the 27th floor, I wondered if it might be related to air pressure or something similar—but it remained a mystery throughout our stay.

I didn’t stay here when I lived in Chitose, but I did come for a meal. I stayed here for the first time in 25 years, and it was spacious and clean. It was very comfortable.

It was just across the crosswalk from Hakata Station’s Chikushi Exit. The Room was a twin, but it was spacious enough to relax comfortably. Even though it was right next to the road, it was quiet at night.

It had been a while since I last visited Hokkaido. Because the price was reasonable, I didn’t have overly high expectations, but after actually staying here, it was a perfect 10/10. I would definitely like to stay again next time. I also want to recommend it to everyone. Thank you very much.

We came here after staying at TAOYA Akiu the day before, and we liked this place much more. The Onsen bath in our Room was wonderful, and we ended up soaking in it many times. It was a shame we couldn’t use the karaoke because it was crowded during summer vacation. The next day our skin felt so smooth, and we’d love to come again.

Thank you very much for such a comfortable stay. The Room was extremely user-friendly, and I was especially impressed by the spacious sofa set along the window. Being able to relax while taking in the Tokyo view and enjoy a drink meant there was a comfortable place to spend time besides the bed, which made staying in the Room itself truly enjoyable. It felt less like being in a Hotel Room and more like spending time in a living room. Combined with the view from the high floor, it was a wonderfully cozy space. The bed was also generously sized and very comfortable, allowing me to rest well until morning. What left the strongest impression this time was the Club InterContinental Lounge. It offered unusually generous spacing between seats for a Hotel in central Tokyo, so I could spend time there in complete calm. Cocktail hour was excellent as well—not simply about offering more food, but thoughtfully designed so guests can enjoy an unhurried evening with a cold tapas buffet, made-to-order hot tapas, champagne, and cocktails. In particular, I appreciated that cocktails were properly prepared and delivered to my seat; that original cocktails such as the Saketini were available; and that when my glass of Moët & Chandon started running low, staff kindly asked “Shall I bring you another?” before I even needed to request it. When people talk about lounges they often focus on the variety of food and drinks, but what I found most appealing here was how attentively the staff looked after guests while maintaining such a relaxed atmosphere. Also, although all key Facilities—such as the pool, restaurants, and lounge—were available within the property, each area felt comfortably spacious. Even spending an entire day inside the Hotel never felt cramped. After using the pool we also ordered French onion gratin soup in our Room; it warmed us up perfectly after getting chilled from swimming, and we were grateful to be able to use our Hotel credit as well. We were also able to enjoy breakfast at leisure until later hours in the club lounge. In addition to both Japanese breakfast options and buffet selections, we unexpectedly received one of the chef’s signature dishes—it was delicious and became a wonderful memory. Having everything we need readily available—and being able to use it freely at our own pace—is what makes this Hotel so appealing. This stay has made it one of those Hotels I would happily return to again whenever timing works out. Thank you very much to all of your staff.

The service was fine. The biggest drawback was that the parking lot was hard to find. I went to the large public bath around 20:30, but there were only enough washing stations for about four people and it was full, so I couldn’t even get into the tub and had to wait naked. It was right after dinner when it gets crowded, so it seems better to go at a different time. Overall, I would have liked the price to be a bit lower.

I stayed on the ladies-only floor. There were plenty of amenities such as hot eye masks and face packs, so even a woman traveling alone can feel safe and comfortable. The large public bath was also clean, with room-temperature water and a ReFa hair dryer, and I appreciated the complimentary coffee and ochazuke as well. What was disappointing was the front desk service at check-in. When I told them it wasn’t my first stay, they handed me only the key card without explaining which floor my Room was on. Since the ladies-only floors are on the 3rd and 4th floors, I ended up going down to the 3rd floor first but couldn’t enter, then had to go back again, which was confusing. The staff at the ochazuke corner also kept chatting without giving guests any explanation, so I think that area needs improvement.

With the recent stretch of very hot days, I was glad to have a Room with a washer-dryer. The breakfast and simple gym services were also nice. It’s conveniently located near Gaien, and I’d like to stay here again.

After sightseeing in Sapporo and Otaru during the peak Obon holiday period, our family of four stayed here. We had a connecting room with a great view, and the beds were very comfortable. The breakfast venue the next morning was not crowded, so we could enjoy our meal at a relaxed pace. As guests receive a 5% discount, we bought lots of souvenirs at the shop, and we were able to arrange shipping at the front desk, which made things much easier both physically and mentally. Thank you very much. We truly appreciated your hospitality.

As others have mentioned, the building itself is old, but it seems the interior has been renovated. The bathroom facilities feel a bit dated, but the shower head and air conditioner were new, so I stayed very comfortably. All the staff were friendly and polite with great smiles.\n\nYou can order the 700-yen breakfast even on the day, and you can choose from toast, pancakes, curry, or a Japanese set meal—really great.\n\nOne downside: because the in-room amenities are black, dust was noticeable. The Room may have been vacant for a day or two. One set of loungewear also looked slightly discolored, so I think that should be replaced.\n\nThat’s why I’m deducting one point, but for this location at this price—no complaints at all!\n\nThe lights turn on when you insert the room key card; however, since it isn’t linked to the air conditioner or refrigerator, they had already turned on the air conditioner before I entered and set it to a comfortable temperature. Such thoughtful service.\n\nI’ll definitely stay again. Thank you!

I often stay here when I’m on business in Tokyo. It takes 20 minutes to get to Shinagawa, and there are plenty of restaurants and convenience stores around the Hotel, which is very helpful. I think it’s a good Hotel close to the station. Breakfast is reasonably tasty and sufficient, but you might get tired of it on a Multiple Night Stay... I’ll be back again.

I stay here every time I travel to Kanazawa. This time I planned to stay for five nights, but I couldn’t make a Reservation for the first three nights, so I stayed at another hotel. For the last two nights, I was able to stay at this familiar Accommodation and relax in the Onsen for two days, which was very refreshing. Hotel Yumenoyu offers a free round-trip shuttle bus from Kanazawa Station (West Exit), which is very convenient for getting there and back. I would like to stay again if I have the opportunity.

I’ve stayed at about 80% of the Hotels in Matsumoto, and this one felt like a top-tier, truly great find. Major chains are reassuring because they’re standardized, but this Hotel has a distinct character you won’t find there. - The Room is extremely spacious for the price. The bath is also clean. A curtain can separate the entry corridor area from the Room. - From upper floors you can see Matsumoto Castle—great views. It’s a shame that on the Northern Alps side, apartment buildings block most of the view. - Even with a no-breakfast Plan, you can sign up at the front desk for ¥550 and enjoy a buffet worth well over ¥1,000. *You can have Nozawana pickles every morning. The menu changes daily.* - The lobby has Matsumoto folk-craft furniture tables and chairs, creating a calm atmosphere that feels very “Matsumoto.” - The staff service is excellent. - It’s a bit farther from Matsumoto Station than other Hotels, but it’s closer to Matsumoto Castle and museums, and it’s also right near the downtown area. - A convenience store is nearby. One request: it would be even better if there were a large public bath.

Excellent value for the price. Great deal.

I stayed here with a foreign friend. The weather was great, and our room was on a high floor with a beautiful mountain view. It’s close to the station, and Tsuru-maki Onsen is just one stop away—excellent access. It’s also at a station where the Romancecar stops, which I personally recommend.

The food and the staff’s service were excellent. The show was fun, too. I’d love to visit again! The Onsen was very relaxing as well. Thank you very much.

The Room was clean and uncluttered, with nothing unnecessary. The essentials were more than enough. Since the bath water can get very hot, there were clear and detailed instructions on the door and inside the bathroom, which made everything easy to understand. The shower pressure was strong and great as well. I can’t sleep without my own pillow, so I brought mine—and I slept very well! I’d love to stay here again when I travel to Niigata Prefecture.

I stayed for 3 days and 2 nights, and the staff were very helpful, so I had a pleasant stay! If I have a chance to come nearby again, I would like to stay here again.