전국 × 고객 서비스 평가가 높은 호텔·료칸 - 341페이지

Traveling from Yokohama to Yamanashi to visit a relative in the hospital. This was my second stay at this Hotel. The parking lot is spacious, and the welcome coffee tasted great. This time I used a twin Room as a single. When I called the front desk because the in-room Wi‑Fi wouldn’t connect, they quickly brought me a router. Great service. I also had dinner at Hanachaya. It was nice that ordering white wine comes with free snacks—ham and fried cheese. Apparently it was an idea from the gentleman at the front desk who wears glasses. The wine was quite good. I ordered gyoza and a hamburger steak as snacks; the hamburger steak was very tender and delicious. When it reached the 8:00 PM women-only time for the Onsen, I hurried over. By the time I left, three women came in. It doesn’t get crowded, which is great. The free breakfast was flawless! The curry suited my taste perfectly, and I enjoyed the potato salad as well. A Hotel that definitely makes me want to come back again.

Stayed one night with breakfast in a twin Room. The Room was small, but it had everything we needed, and we were able to stay comfortably without any issues. Many Hotels these days seem to provide complimentary mineral water, but perhaps because Toyama has great-tasting water, there was no such service. Instead, the front desk offered free drinks such as coffee and barley tea, which we appreciated. Breakfast had a reasonable selection, though several dishes were empty, which was a bit disappointing. Still, considering the Accommodation rate, it was more than satisfactory. Thank you for your hospitality.

The Room with a view of Tokyo Tower was very comfortable. The reception staff were also very kind, and when it suddenly rained, they quickly lent me an umbrella, which I really appreciated. I will definitely stay again.

I have personally stayed here several times, and this time I booked it for an important guest. There are restaurants nearby, the work site is close, the parking lot is spacious, and the Room is clean. There are also smoking Rooms available, and in the morning you can enjoy a light breakfast that’s just right. And it’s still reasonably priced. I like it so much that I can’t imagine choosing anywhere else.

Day 4 with the Seishun 18 Ticket. With heavy luggage and a tired body, I arrived at Nishikawaguchi Station. After passing the police box and a convenience store, I quickly reached COCO STAY Nishikawaguchi Ekimae—about a 1–2 minute walk from the station. Despite the staff’s polite explanation at reception, I headed straight for the bath. A generous tub of hot water was waiting for me. The moment I soaked in it, it felt like heaven, and all of today’s fatigue melted away as if it had never been there. It was a great Hotel.

This was my first time staying at a container Hotel, and it was surprisingly comfortable. The bed was very comfortable, and the large-screen TV was impressive. The Room had the air conditioner on, so it stayed cool. One light meal was included, and we could choose from five options. Since two of us stayed, we chose the “European-style curry bento” and the “Chicken and lotus root bento.” The other options were meat sauce pasta, yaki udon, and beef pilaf. Both meals were delicious.

The staff were kind, and the Room was comfortable. It was also conveniently close to the station. I would like to stay here again if I have the opportunity.

We used the hinoki bath, and the amenities were excellent—shampoo, conditioner, facial soap, and more—so my family was very satisfied. I don’t drink alcohol, but there was a great selection of snacks and alcohol sets, which I think would be wonderful for guests who do. The staff at the pension were also very courteous, which we truly appreciated. I’d love to stay here again the next time we visit Nasu.

We stayed here to celebrate a birthday. During the dinner buffet, they served a fruit plate and more, which made us very happy!! The hospitality and service deserve more than five stars. This is the first time I’ve truly wanted to stay again.

It was a very enjoyable stay for our kindergarten-aged child. Both dinner and breakfast were full of foods kids love. They had fun making their own ice cream, and they could also bring chocolate syrup and chocolate toppings from a separate area to create their own pancakes. (We wished there had been pancake syrup in the kids’ corner.) The Onsen temperature was set low for children (it might feel lukewarm for adults), and our child stayed in for about an hour. The only downside was that the photos in the information showed a drum washing machine, but there wasn’t one in reality. Other than that, they offer lots of children’s activities, so I think it’s an excellent Hotel for families with kids. We’d like to come again in winter.

The Room was spacious, and dinner was so plentiful we couldn’t finish it. Even during the Obon holiday, there were not many guests, so we were able to enjoy our meal at a relaxed pace. I wished breakfast had a bit more variety. The bath area had tatami flooring, which felt nice to walk on. The price was reasonable and we were satisfied.

When my credit card did not respond during payment and caused a delay, the front desk staff immediately assisted me. They also upgraded my Room for free. Additionally, there is a free shuttle bus running between Narita Airport and the Hotel, which was very convenient. Overall, I think it was an excellent Hotel. I will use it again.

This was my third stay. Each time, I have stayed in a Japanese-Western style room with an open-air bath. The spacious in-room open-air bath is large enough for four people, and you can enjoy the golden hot spring water. There is also a shower room, and I feel the price is very reasonable. The service was courteous, and the front desk staff at check-in were especially friendly, with a bright smile that left a great impression. Also, the restaurant staff member from overseas spoke excellent Japanese and carefully cleared empty dishes without making noise. I have stayed at about four Itoen Hotels, but this Grand Hotel is my favorite. I will make another Reservation.

We stayed here as a family of three during the summer holidays. I often visit the Chunichi Building, and the 7th-floor restaurants and observation terrace have long been favorite spots, so I wanted to stay at the Hotel as well. The view from the front desk was wonderful—you can overlook Sakae and even see as far as Nagoya. Depending on the Room, you may get that same view, but our Room faced the opposite side, with views toward landmarks such as Higashiyama Tower. Even so, it was still a great view and we enjoyed it fully. As it is a new Hotel, we were very satisfied with both the design and comfort. The Room and bathroom were spacious, allowing us to relax comfortably. We also appreciated how crafts showcasing artisan techniques from the Tokai and Hokuriku regions were incorporated throughout. In particular, I love Arimatsu shibori dyeing, so I was happy to see it used for items such as cushion covers in both the front desk area and our Room. My husband used the bar and said it was great. We felt this is an Accommodation we could confidently recommend to international guests as well. We would definitely like to stay again. Thank you very much.

We stayed in the 5th-floor Suite with our dog as a family of three. Unfortunately, it was cloudy and we couldn’t see Mt. Fuji, but the view from the Room and the bath were excellent. However, we were really looking forward to watching a movie as a family using the projector and surround sound system, but after renting a movie, the system stopped connecting due to a technical issue during playback... We contacted customer support, but they told us that the network connection around Lake Ashi is poor and asked for our understanding. If that’s the case, we wish you wouldn’t promote the projector and surround sound system as key features of the Room, and would have informed us of this limitation from the start. We ended up wasting quite a bit of time troubleshooting, but aside from that, we enjoyed both the barbecue and breakfast, and had an overall pleasant stay.

I booked with No Meals Included and didn’t expect too much for the price, but it exceeded my expectations in the best way. First, the front desk staff were incredibly courteous and impressive. The Room was spacious, spotless, and came with a bathtub. While the public bath isn’t large enough to be called a big bathhouse, it was perfect for soaking slowly in warm water. I honestly found myself thinking, “Is it really okay to stay here on a weekend for this price?”—almost feeling guilty. This time I didn’t add breakfast due to my plans the next day, but it looked very delicious. When we stopped by in the evening to pick up our stored luggage, you kindly lent us towels because we were soaked from a sudden heavy downpour. From start to finish, it was truly a Hotel full of outstanding hospitality. Thank you very much.

My family often stays at Itoen Hotel in the Izu area, and this time I stayed alone in the Atami area. At check-in, the front desk staff provided a very polite explanation and made a great impression. Even though I was traveling solo, they suggested karaoke, and when I couldn’t find the parking lot and used a nearby paid parking lot instead, they came outside to explain where it was—truly guest-focused service that I really appreciated. Despite my last-minute Reservation, they accommodated my requests, and I was able to enjoy stunning views of Atami from my Room. While the Room does show its age, it was well cleaned and comfortable for resting. I also used two baths—one in the South Wing and one in the Main Building—and both had great views that washed away my daily fatigue. In the dining area, it left a good impression that staff would say things like “Thank you for waiting—○○ is ready,” as they replenished items that had run out. The food was consistently good in a reassuring way, and I enjoyed everything—including the all-you-can-drink option. Next time, I’d like to visit with my family again. Thank you very much—it was a wonderful Hotel.

We stayed this time as a family of four. We first discovered this Accommodation when we stayed here on a tour more than 10 years ago. Since then, we have returned many times for motorcycle touring and family trips. It is also in a great location for visiting the nearby Ainu Kotan and local handicraft shops. The delicious meals—and above all, the Onsen—everything deserves top marks. We will definitely be back again.

The Onsen water quality is unquestionably top-class. My wheelchair-using parent could also access the private family bath and move around the property with ease. Thank you. Opinions may vary about the meals, and I can’t say how true gourmet diners would feel, but we really liked the half-buffet. Personally, I think a full buffet would be fine. It’s a very good Ryokan.

I thought it would be a small, ordinary Business Hotel from the outside, but the Room was more spacious than expected, which was great. Above all, the bathroom and bathtub were roomy enough to stretch out your legs, and a young couple could probably fit in together. This is excellent for the price! I’ll probably stay again.