Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 341Page Number

We stayed here to celebrate a birthday. During the dinner buffet, they served a fruit plate and more, which made us very happy!! The hospitality and service deserve more than five stars. This is the first time I’ve truly wanted to stay again.

It was a very enjoyable stay for our kindergarten-aged child. Both dinner and breakfast were full of foods kids love. They had fun making their own ice cream, and they could also bring chocolate syrup and chocolate toppings from a separate area to create their own pancakes. (We wished there had been pancake syrup in the kids’ corner.) The Onsen temperature was set low for children (it might feel lukewarm for adults), and our child stayed in for about an hour. The only downside was that the photos in the information showed a drum washing machine, but there wasn’t one in reality. Other than that, they offer lots of children’s activities, so I think it’s an excellent Hotel for families with kids. We’d like to come again in winter.

I stayed here for a friend’s birthday. The food was delicious, and the place was spacious and wonderful! Above all, the Onsen had a great variety, was clean, and helped me feel refreshed! However, it was a bit disappointing to find some hair in the Room and one of the lights wasn’t working. Other than that, I had a really great stay! Thank you very much! Next time I come back, I’d like to stay in a larger Room!

This was my third stay. Each time, I have stayed in a Japanese-Western style room with an open-air bath. The spacious in-room open-air bath is large enough for four people, and you can enjoy the golden hot spring water. There is also a shower room, and I feel the price is very reasonable. The service was courteous, and the front desk staff at check-in were especially friendly, with a bright smile that left a great impression. Also, the restaurant staff member from overseas spoke excellent Japanese and carefully cleared empty dishes without making noise. I have stayed at about four Itoen Hotels, but this Grand Hotel is my favorite. I will make another Reservation.

Compared with my previous stay, the Room was much cleaner. The toilet is still old, but it has a washlet, and the air-conditioning and lighting are brand new, which was great. As for the meals, everything was fresh, and the fish and sushi were very delicious. For breakfast, I would prefer the dried fish to be grilled for guests rather than having to grill it myself. Overall, both the Facility and dining have improved a lot and it was very good. If there were chairs in the Room, it would be perfect.

I booked with No Meals Included and didn’t expect too much for the price, but it exceeded my expectations in the best way. First, the front desk staff were incredibly courteous and impressive. The Room was spacious, spotless, and came with a bathtub. While the public bath isn’t large enough to be called a big bathhouse, it was perfect for soaking slowly in warm water. I honestly found myself thinking, “Is it really okay to stay here on a weekend for this price?”—almost feeling guilty. This time I didn’t add breakfast due to my plans the next day, but it looked very delicious. When we stopped by in the evening to pick up our stored luggage, you kindly lent us towels because we were soaked from a sudden heavy downpour. From start to finish, it was truly a Hotel full of outstanding hospitality. Thank you very much.

My family often stays at Itoen Hotel in the Izu area, and this time I stayed alone in the Atami area. At check-in, the front desk staff provided a very polite explanation and made a great impression. Even though I was traveling solo, they suggested karaoke, and when I couldn’t find the parking lot and used a nearby paid parking lot instead, they came outside to explain where it was—truly guest-focused service that I really appreciated. Despite my last-minute Reservation, they accommodated my requests, and I was able to enjoy stunning views of Atami from my Room. While the Room does show its age, it was well cleaned and comfortable for resting. I also used two baths—one in the South Wing and one in the Main Building—and both had great views that washed away my daily fatigue. In the dining area, it left a good impression that staff would say things like “Thank you for waiting—○○ is ready,” as they replenished items that had run out. The food was consistently good in a reassuring way, and I enjoyed everything—including the all-you-can-drink option. Next time, I’d like to visit with my family again. Thank you very much—it was a wonderful Hotel.

We stayed this time as a family of four. We first discovered this Accommodation when we stayed here on a tour more than 10 years ago. Since then, we have returned many times for motorcycle touring and family trips. It is also in a great location for visiting the nearby Ainu Kotan and local handicraft shops. The delicious meals—and above all, the Onsen—everything deserves top marks. We will definitely be back again.

Everything exceeded our expectations in every way, and we had a very comfortable stay. If I had to mention one thing, it would be even better if there were a Shuttle Service from the nearest station.

I thought it would be a small, ordinary Business Hotel from the outside, but the Room was more spacious than expected, which was great. Above all, the bathroom and bathtub were roomy enough to stretch out your legs, and a young couple could probably fit in together. This is excellent for the price! I’ll probably stay again.

It had been a while since I found a Ryokan that made me think, “I want to come back.” The view of Mikawa Bay right in front of us was truly stunning, and the sunset while soaking in the Onsen was unforgettable. The staff were all friendly and welcoming with warm smiles, which made our stay feel comfortable and worry-free. The meals, centered around seafood, were all delicious and very satisfying in portion size. The fresh sashimi especially left a lasting impression. This Accommodation is perfect for anyone who wants to slow down and relax away from the noise of the city. Next time, I’d love to return with my family. Thank you for a wonderful time.

Stylish, clean Rooms, a large public bath, and even a welcome drink—excellent overall. It’s also great that the toilet and shower room are separate. There are separate slippers provided for wearing in the Room and for going to the bath. Since the Room has only a shower, the large public bath is highly recommended. The washing area is partitioned for privacy, so you won’t be bothered by others nearby. As it’s a tourist area, many international guests were staying there. Sundays and weekdays offer great value, but rates on weekends and nights before holidays are fairly high, so check the calendar before making your Reservation.

Although a large bed and a large TV take up most of the Room, this Hotel offers a very comfortable environment for sleeping. The large public bath is also relatively spacious. Breakfast had a homemade feel and was delicious. The price is attractive, so I would like to stay again. However, shoes are not allowed inside the building and you have to change footwear at the entrance, which may be a bit inconvenient.

In a quiet location, I was able to relax and take my time. Breakfast was excellent. In addition to the buffet, there was a wide variety of dishes made with local ingredients, and I was very satisfied.

Savor a delicious dinner while taking in the breathtaking view of the sun setting over the Sea of Japan.

I stayed here during my business trip to Okinawa Main Island. Positive points: - Breakfast had a wide variety and was delicious. - Convenient location and excellent Facility. - Outstanding service. Negative point: - Water pressure in the shower. Apart from the water heating issue, everything was perfect. I will stay here again!

These days, I was really glad to find a smoking Room. No matter which Hotel you stay at, you usually have to change clothes and go all the way to the smoking area. I’ve stayed in smoking Rooms before, but in many Hotels the smell is so trapped in the walls that even smokers think “ugh” the moment they open the door—this Room was clean. Non-smokers might not feel it that way; you may still notice an odor. This Hotel is truly smoker-friendly. I’ll definitely use it again—unless I quit smoking, haha.

We were able to stay with our dog and had a wonderful time. The meals were delicious, and the golf course greens viewed from the Hotel were dazzling.

This was our second stay here, but it was our first time trying the free curry. It was perfectly delicious—neither too home-style nor too much like a restaurant. My husband kept saying, “So good!” and had three bowls (lol). The location is excellent and the price is reasonable, so we’d love to stay again when traveling to Miyagi Prefecture. Thank you very much.

The Hotel staff are always courteous, and every time I stay here, I’m glad I chose this Hotel. The breakfast is consistently delicious. It’s clearly homemade, and you can tell it’s prepared with great care and attention. Being able to enjoy a tasty, well-balanced meal in the morning leaves me truly grateful.