전국 × 고객 서비스 평가가 높은 호텔·료칸 - 316페이지

It was very comfortable. Thank you very much.

Because the bathroom and toilet are separate, the three of us were able to stay comfortably and relax. There were three beds, so we had plenty of space. The breakfast buffet offered a wide variety of options and was very satisfying. The shuttle bus to Hakata Station was also very helpful.

I stayed here to watch a soccer match. It’s close to the downtown area and the station, and the rates are relatively affordable, so I’ve used it several times. The bathtub is a bit small, which is slightly disappointing, but it’s fine overall. I’d like to stay again if I have the chance.

I was able to relax from arrival to departure! The open-air Onsen bath was amazing, and both dinner and breakfast were delicious—making for a truly happy stay. The river flowing past the lobby and visible from the Room, along with the lush green trees, was incredibly beautiful, letting you fully enjoy summer in the mountains. One drawback is that because it is built along the riverbank, getting up and down can be difficult. There is no elevator, so all movement is by stairs. In particular, the stairs down to the first floor are quite narrow and steep (though you likely won’t need to move around inside the Hotel very often). Also, precisely because the Onsen is so wonderful, you’ll want to soak many times—but despite that, the bath towels were thin and there were no bathrobes. Very disappointing! With such a great Onsen, I wish they would make it easier to fully enjoy it! That said, overall it was a fantastic experience, and I would definitely like to visit again.

Both the Room and the service were outstanding! I especially loved how close it is to the shopping street... I was also impressed that amenities such as L’OCCITANE shampoo were provided separately! I’d love to stay again!

Despite the central location, the Room has a desk and a bit of extra space, and the price is reasonable, offering excellent value for money. If the cleaning were a little more thorough, there would be nothing to complain about. It felt slightly dusty and the bathroom walls were a bit dirty, so I couldn’t give full marks, but overall I think it’s very good.

This is my second stay. Since it’s in the city, I feel safe. I like it because everything is close by.

The staff were very kind and helpful. I was able to relax in my Room, and the meals were delicious. The Onsen helped soothe my fatigue. I’m glad I had such a wonderful time. Thank you very much.

It was within walking distance of Yubatake, and the meals offered a wide variety and were delicious. The Room was so spacious it almost felt like too much, but I was able to relax very comfortably. The open-air bath in the Room wasn’t very private despite being “open-air,” as it could be seen from outside, so I ended up having to lower the blinds, which reduced the sense of openness. Still, it was much better than an indoor bath. There was also a large public Onsen bath, so I could fully enjoy the Onsen there as well.

This was my first time staying here. It was also my first sightseeing trip to Beppu, and I’m glad I chose this Hotel. We decided to have dinner on short notice that day, and the staff handled everything politely and smoothly. It was an à la carte dinner, and every dish was delicious. Breakfast in the morning was also wonderful—you can choose a main dish, and there is a buffet with bread, salads, and more. Everything tasted great, making for a lovely breakfast time. The staff were very kind as well. The Room was clean, spacious, and comfortable—I wished I could have stayed longer. The open-air bath in the Room was also excellent. The amenities were well stocked, and since I enjoyed the Onsen many times, it was convenient to have extra towels available. Unfortunately the weather wasn’t good so we couldn’t see the view, but I imagine it would be beautiful on a clear day. It’s a place I’d like to recommend to friends. I would definitely like to stay again if I have the chance.

A calm building nestled in the countryside, a gentle garden of mixed trees, tall windows, and spacious guest rooms and baths enhanced by indirect lighting—everything felt like an escape from everyday life. It’s a quiet place where adults can truly relax at ease. For our first unmanned check-in, it went smoothly after we entered the required information in advance using the email sent shortly before arrival. We made a Reservation for the breakfast bread set. After check-in, it was neatly placed in the refrigerator. The long-established roast beef was convincingly delicious! The bread was excellent too—and when we wondered where it was from, we found out it came from a famous bakery. That attention to detail really showed their commitment to quality.

This was my first stay at APA Hotel. Everything, from the front desk service, room cleanliness, amenities, and the Onsen, was excellent. Above all, the location was perfect—the view of Katamachi intersection from the open-air bath felt so refreshing. In the morning, I enjoyed a stroll through Kenrokuen Garden and Castle Park before having breakfast at a nearby German bakery loved by locals. It turned out to be a wonderful trip. I look forward to staying at other APA Hotels in the future!

Due to a flight delay, I couldn’t get home and made a Reservation in a hurry, so I accidentally booked a smoking Room. After check-in, I noticed the smell as soon as I got off the elevator and spoke with the front desk. They kindly accommodated my request and promptly prepared a non-smoking Room for me. Thank you very much.

Lately, even when traveling as a couple, we often prioritized sightseeing, so this time we made a Reservation to enjoy spending time at the Accommodation. After entering our Room, we didn’t go out at all, and it was relaxing to spend the day however we liked—having tea and soaking in the Onsen.

From the welcome drink at check-in to the choice of yukata, the service, cleanliness, and meals—everything was satisfying! I was also able to fully relax and enjoy the Onsen, and I’d like to stay again when I visit Naruko.

I stay here every year as my regular Accommodation. Overall, I’m satisfied, but I was very disappointed to find that the morning newspaper service had been discontinued. I have chosen this Accommodation as my regular place mainly for the meals and the newspapers, so if possible, I would appreciate it if you could resume offering two papers—Asahi Shimbun and either Nikkei or a sports newspaper. Thank you.

I stayed for one night. I arrived much earlier than the check-in time, but since the room was ready, I was able to check in earlier than planned and take a short rest before sightseeing. The front desk staff were kind, and I had a comfortable stay. Next time, I would like to stay for multiple nights. It was very convenient as it is located very close to the station.

I stayed alone on a weekday. The hotel has a modern and stylish design. The front desk is simplified in a good way, making check-in smooth. I chose the Executive Bunk Room. It features two large bunk beds: the lower bed is queen-sized, and the upper bed is single-sized. This setup allows up to six people to stay (two on each lower bed and one on each upper bed). The room also includes a small kitchen, a drum-style washing machine, and a spacious bathtub. It’s an excellent environment for multiple night stays with larger groups. The location is along Peace Boulevard. While it’s not particularly close to the station, I enjoyed walking along Peace Boulevard during the seasonal Dreamination (Christmas light-up event). For breakfast, you can choose between sandwiches or granola with drinks included. There’s also a lounge available, but I opted to take my meal back to my room. Since it was a weekday, the price was very reasonable—great value for money! I would love to visit again!

We stayed at the Washington Hotel for four nights from the 20th to the 24th. On the first day, there was a water leak while I was taking a bath, so I contacted the front desk. They promptly prepared another Room for us (an upgrade). Thank you very much for taking such good care of my daughter and me. Since it is located in central Sakae, we were able to use the Sakae subway to visit many places without needing taxis. We also had amazing seats at two live shows. The Hotel staff were all very pleasant, and we would like to stay here again next time. Thank you for a wonderful four-day trip to Nagoya.

From the moment you step into the Hotel, it has a calming atmosphere, and you can enjoy complimentary drinks and coffee in the lobby lounge or on the terrace with stunning views. The entire property and the guest room were very clean, and the bed was so comfortable that I slept soundly until morning. Both dinner and breakfast were generous bento meals with sashimi and a hot pot, plus five kinds of Shodoshima’s famous tsukudani—everything was delicious. The sunset was incredibly beautiful and soothing. Thank you very much. I will definitely visit again.