전국 × 고객 서비스 평가가 높은 호텔·료칸 - 28페이지

I stayed here on a solo trip. It is a small Accommodation, but every detail is thoughtfully cared for, and I had a very comfortable stay. Ikebana arrangements were displayed throughout wherever my eyes fell, and I could really feel the Accommodation’s hospitality. The meals—especially the vegetables—were delicious, and since they were served in my Room, I was able to enjoy them at a relaxed pace. I left the Accommodation sincerely thinking, “I want to stay here again!” Thank you very much.

Hotels in Kawasaki always seem expensive, but I was able to stay at a great rate—maybe I just booked at the right time. Being able to reserve parking in advance and pay only 1,000 yen per night is a great deal! The front desk staff were friendly, and check-in was smooth. The unit bath was also very clean, and I’d be happy to stay here again if I have the chance.

I stayed for two nights to attend a concert at Ecopa (one night was booked through another site). Everyone at the front desk was kind and courteous, and I truly appreciated how supportive they were. The late-night noodles, several kinds of ice cream and dairy drinks, and the breakfast were better than I expected. (Even late at night, the staff serving the noodles greeted me with a warm smile and attentive service.) Breakfast was more than sufficient for a Business Hotel—small side dishes, egg dishes, fried shrimp, and fried chicken were all great. I was also surprised by the wide variety of dressings and sauces. Although my Plan did not include breakfast, I ended up adding it on both days. Just one thing: the Room had been renovated and was very clean, but the shower and toilet seemed older, with some mold that couldn’t be fully removed. I think it would be even better if those areas were renovated as well. I had a wonderful stay and would love to visit again. Thank you very much.

I love this Accommodation so much that I stay almost every month. This month, I stayed as a birthday treat for myself. I am always impressed by the wonderful hospitality from the front desk and dining staff. Thank you for celebrating my birthday and for the message card and celebratory plate! Next time, I will visit with my husband for our wedding anniversary. Thank you in advance.

I was looking for a Hotel around Lake Toya where I could stay with my dog, and chose this Hotel— it was truly an outstanding experience. Both breakfast and dinner were exceptionally delicious, and I was completely satisfied. The facilities were clean and modern, and all the staff were wonderful. The only thing I noticed was that although you should be able to enjoy the beautiful view of Lake Toya from the bath, the outside view was blocked for privacy reasons. That part was a little disappointing. Other than that, everything was perfect, and we had a very comfortable stay with our dog. I would love to visit again!

The Hotel Room was very spacious, with a sitting area and large paintings, which allowed me to relax and feel at ease. I had an online interview to secure a new project, and I was so impressed by the elegant Room that it put me in a confident mindset. Perhaps because I took the interview calmly, I was told, “Perfect.” The spaciousness of the Room brought peace of mind, and I was extremely satisfied. The balcony had a table and chairs, there was also a TV in the bathroom, and the ceiling featured special curved woodwork that made it feel like being on a ship. I was able to spend truly meaningful time here. I look forward to staying again.

This was my first visit. I came mainly for the cuisine, but the room was impeccably clean and well maintained, and the amenities were stylish—overall, it was a very satisfying stay. Every dish was delicious and exceeded my expectations, and everyone was so kind; the service quality was excellent. I don’t eat much, so I only managed one drink with dinner, but it looked like other guests were enjoying the pairing menu—I'd love to try that next time. In the morning I wanted more café au lait as well, but I was simply too full. If you’re going, I recommend arriving with a good appetite (in every sense). As advice for first-time visitors: if you’re coming from the south along the lakeside road, keep going past while looking at the hotel up on your left; after a short while, turn left onto the road beside a place called Cafe Oliva. We ended up being guided by our phone map onto an extremely narrow mountain road as “the shortest route,” so hopefully this helps.

The building is old, but it’s clean and has a nice feel. If the weather is clear, a walk along the seaside would be great. You can also use the rooftop open-air bath anytime during your stay. Breakfast was a good portion and very tasty. However, it seems the menu doesn’t change even for a Multiple Night Stay, so keep that in mind. There’s also a Royal Host next door, so you won’t have any trouble. The Room is spacious enough for the price, but the sofa is small, so it’s hard for two people to relax comfortably together. Staying at a luxury Ryokan and enjoying an upscale Hotel experience is nice too, but Beppu has been getting more lively lately—so I think it’s also fun to stay at a great-value Hotel like this one and enjoy nightlife around town. I’d like to drop by again sometime.

We were thoroughly satisfied with the many delicious, beautifully presented dishes that captured the transition from summer to autumn. We enjoyed them in a private dining Room with a waterfall right in front of us. We stayed in a detached suite called Suirei, where a small stream runs through the Room. From the spacious open-air bath, there is another smaller open-air bath just down a few steps; each has a different temperature, so you can soak for as long as you like. The garden was also expansive, and we were able to fully enjoy summer and feel refreshed. Thank you very much for celebrating our 60th birthday with us. I hope to visit again even when I’m a grandmother.

Although it’s a secluded Accommodation deep in the mountains, it’s relatively easy to access by car and not difficult to reach. The Accommodation features classic, traditional Japanese architecture, yet it feels clean and has been thoughtfully renovated for comfort and ease of use. It was clear how much care goes into its upkeep, which I truly admire. The surrounding nature is lush, and the greenery and gentle sound of the river are very soothing. That said, the bedding mattress felt a bit firm for me personally, which was a small minus point (I didn’t wake up sore the next morning, so this is purely my personal impression). The hot spring source is around 37°C and lukewarm, but there are also heated baths, so it wasn’t an issue. If I had one wish: since I’m not fond of lukewarm water, I would have liked the heated tub to be larger. Meals were mainly simple countryside dishes, but everything was very delicious. Younger guests might find it a little light; in that case, I recommend ordering additional dishes. For us it was just the right amount—and we could get refills of rice—so we were very satisfied. Many of the staff were young, but they were always smiling and pleasant, with excellent attentiveness and consideration. This is an outstanding Accommodation that makes Japanese guests feel at ease—I hope it never changes. Thank you for a wonderful stay.

This was our first trip with our Pacific parrotlet. After researching online, we found this Hotel recommended as a must-visit spot, so we decided to stay here. As this stay also celebrated our wedding anniversary, we arranged a cake, and we were pleasantly surprised when the Hotel provided sparkling wine. Thank you very much for your thoughtful hospitality. It became a truly memorable trip.

At check-in, the staff kindly explained that a group would be staying and suggested the best times to enjoy breakfast at a relaxed pace. Our room was on the top floor, and we had a very comfortable stay with no noise issues. However, I found the power outlets a bit inconvenient, so next time I may bring an extension cord—though depending on how you look at it, it could be a nice digital detox (haha). There were bath salts among the amenities—about six types—and I couldn’t decide which one to choose. Breakfast offered a wide variety of dishes, including local specialties, and both my eyes and stomach were completely satisfied. I only wish I could eat more (haha).

It was my first stay in two months. Everything was clean, and I had a comfortable stay. The Room mirror had been changed to a different one than before, and it was very convenient for doing my makeup. Also, the gentleman at the front desk greeted me with a wonderful smile, which made me feel welcome. I’m planning to visit again in autumn.

It was my first visit to a wooden Ryokan in quite some time. The nostalgic, comforting creak of the floors with every step was wonderful. These days, even a single pane of glass feels truly precious. Dinner was served in our Room, one dish at a time; every carefully prepared course was delicious and very satisfying. Even the seaweed tsukudani at breakfast was exceptional, and I ordered the dried fish as soon as I got home. It became a memorable family trip for us.

I never expected to find such an exceptionally refined Ryokan in the quiet seaside town of Esashi. From the moment you step inside, there’s a sense of quality in the air, and the staff’s attentive, warm hospitality gently eases away any travel fatigue. The cuisine fully showcases the blessings of Esashi’s sea and land, with care and artistry evident in every dish. The seafood freshness, in particular, is outstanding—I truly felt the authentic flavor you can only experience by eating it here in Hokkaido. Overall, Ryotei Gunrai is an Accommodation so complete that the stay itself feels like a work of art. I’ve visited many Accommodations across Hokkaido, but personally I consider this my No. 1 Ryokan in Hokkaido. This was my second stay, and it confirmed it. The tranquility, cuisine, and service are all harmonized at a remarkably high level—an extraordinary place that makes you certain you’ll want to return again.

Both dinner and breakfast were delicious, and we were very satisfied. Everyone I traveled with agreed it was delicious and finished every bite. The staff were courteous, and we had a wonderful time with friends I hadn’t seen in a while. Thank you very much.

Two adults and our child (5 years old) stayed for one night, and it was our first glamping experience. We were all thrilled the moment we saw the breathtaking view from the Room. With so many activities provided, plus relaxing moments like reading in the Room and making coffee, we enjoyed every minute from arrival to check-out without missing a thing. For dinner, they arranged a fun cooking experience with our attendant and our little “chef,” which made everything taste even better than usual. All of the attendants kindly accommodated last-minute requests and interacted naturally with our child, so we were able to stay very comfortably. Thank you so much for such a truly memorable time. (Our child did catch their foot on furniture corners and near the entrance door threshold, but perhaps that’s part of an authentic camping experience—not everything being overly padded or protected. The Room was wonderful, letting us feel the changing expressions of the mountains up close.)

I have stayed at R9 many times, but this was my first time in a Deluxe Twin Room. The Accommodation was very clean, and the Room was spacious, so I could relax and enjoy my stay. I had only used the standard single type before, so I was truly impressed. The complimentary vanilla ice cream was also delicious. I would love to stay again.

I had an exceptionally comfortable and luxurious stay. What impressed me most was the attentive, high-quality service from the staff. The sense of distance was just right, and every interaction reflected genuine hospitality, making my stay pleasant from start to finish. The Hotel has a calm, sophisticated atmosphere for adults—elegant yet never overly flashy—and feels like a wonderful space where time flows gently. The meals were also excellent, especially the vegetables. You could really taste the quality of the ingredients and how carefully their flavors were brought out, making even dining feel like a special experience. It was a memorable stay in every way—service, ambiance, and cuisine. This is a Hotel I would highly recommend for spending time with someone special or for taking a break from everyday life and relaxing at your own pace.

This was our first time staying here as three generations, and we truly enjoyed it. We were impressed by the building, the location, and the furnishings inside. Everything was provided—kitchen equipment, amenities, and more—and we were amazed at how well-equipped the Facility was. Each Room was spacious and had its own toilet and shower, and even with a group of 10 people, we were able to relax comfortably in the kitchen and living area. The children also loved having a kids’ Room on the second floor, running around in the garden, catching insects, and playing by the shore. The BBQ ingredients you prepared for us were fresh, plentiful, and delicious. Breakfast was also well-balanced and very tasty. We stayed for only one night this time, but our whole family is already talking about coming back for a Multiple Night Stay next time. Thank you very much for your kindness!