Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 28Page Number

The round-trip Shuttle Service was available, which we really appreciated. It’s in a quiet location, so we were able to relax. All the staff we met were polite and provided excellent service. As others have mentioned, the meals were the best we’ve had among all Kyoritsu Group properties we’ve visited. Since spiny lobster was unavailable due to the closed season, abalone sashimi was served instead—everything tasted great, and the portion was surprisingly generous. One small concern: right after check-in, at the open-air area of the rock-bath public bath (toward the back), there were quite large dead insects (beetles and moths). Given the natural surroundings it may be unavoidable, but I’d appreciate it if that area could also be checked more carefully.

Everything about the Accommodation—the Room, the meals, and the staff—was excellent and very satisfying. In particular, I was soothed by the soft, gentle waters of Sujiyu Onsen. The bath in the Room was wonderful, and I was able to relax and take my time.

We stayed to celebrate a birthday anniversary. The hot spring water was excellent, and the amenities were well stocked. In the bathroom refrigerator, there were small sherbet treats (for heatstroke prevention?), along with water and tea. At dinner, there was a surprise that made us very happy, and we were able to spend this special time in a meaningful way. Thank you very much.

Everything—from the hospitality and the Room to the dinner—was outstanding, and we were completely satisfied. First, the matcha tea and sweets served as a welcome were delicious. The steak kaiseki dinner was carefully prepared dish by dish, the meat was tender and very tasty, and although the portions were generous, we finished everything. The herbal tea also had a wonderful aroma and was very relaxing. Their commitment to ingredients from Noto really came through, and you could feel their love for Noto. The service was also excellent. The Room was just the right size, and we appreciated having a large table. When visiting Kanazawa, I would definitely recommend this Accommodation to many people. I would love to stay here again.

This was my second visit since coming in May. My dog (my beloved “daughter”) was thrilled. It was about 5°C cooler than down below, but the late-summer heat was still intense, and it felt hot in the sun. My dog ran around the nature-filled dog run and had a great time. Because it was a weekday after the Obon holidays, it wasn’t crowded, so we could relax and enjoy ourselves. The building was clean, and the Room was also very clean. The large public bath felt like we had it to ourselves, so we could unwind and fully enjoy it. (We went twice.) The food was delicious as well. Since it’s close to home, it’s easy to plan travel time both ways, and for me this Facility has an ideal location. I’d love to take another overnight trip with my dog. All of the staff were friendly and made us feel welcome. Thank you very much.

The building and Rooms are certainly old, but the view from the lobby, the delicious meals made with care using local ingredients, the hot Onsen, and above all, the pleasant hospitality of the staff made our stay very comfortable. Thank you for taking such good care of us. I would like to visit again during the autumn foliage season.

I stayed for two nights to attend a concert at Ecopa (one night was booked through another site). Everyone at the front desk was kind and courteous, and I truly appreciated how supportive they were. The late-night noodles, several kinds of ice cream and dairy drinks, and the breakfast were better than I expected. (Even late at night, the staff serving the noodles greeted me with a warm smile and attentive service.) Breakfast was more than sufficient for a Business Hotel—small side dishes, egg dishes, fried shrimp, and fried chicken were all great. I was also surprised by the wide variety of dressings and sauces. Although my Plan did not include breakfast, I ended up adding it on both days. Just one thing: the Room had been renovated and was very clean, but the shower and toilet seemed older, with some mold that couldn’t be fully removed. I think it would be even better if those areas were renovated as well. I had a wonderful stay and would love to visit again. Thank you very much.

The Room was clean, the breakfast was delicious, and the large public bath was great. However, since there was only one elevator, it got very crowded during peak check-in and check-out times, and we sometimes had to wait quite a while, which was a bit inconvenient. Also, the hallway was hot—I wish there had been air conditioning in the corridors as well. Still, considering the value for money, it’s an excellent Hotel! I’d love to stay here again when I visit Imabari.

From the warm welcome to the lovely smile of the proprietress who served our meal, everything was full of hospitality, and the food was delicious. There was also a private bath, so I was able to spend a relaxing time with my wife, and I would like to stay again.

I stay here about once a month. The staff and everyone I meet at the Hotel are very kind, and I always enjoy a comfortable stay in the Room.

Thank you very much for your hospitality. My spouse and I were able to enjoy the private family bath together many times, and it became a wonderful memory for us. We are truly grateful to everyone at the Accommodation for your warm and dedicated service. We were very concerned to hear about the major earthquake that occurred shortly afterward. We will continue to support you, and we hope to visit again.

Due to work, I needed to park a truck about the length of a microbus. They allowed me to park in the space behind the Hotel. Before arriving, I called near the Hotel and they kindly gave me directions and waited for me at the entrance. Since it was a completely unfamiliar town, their attentive support made me feel at ease. It was a long trip from Niigata Prefecture, so I was relieved. When I asked because I couldn’t figure out how to operate the Room air conditioner, they explained it carefully. The Room is clean. Breakfast was delicious. At an affordable price, it’s a good Hotel where you can feel safe and rest comfortably.

I stayed here a year ago as well, under unfortunate circumstances. This time, I returned for the first anniversary memorial service. It was very reassuring that the front desk staff member was the same as last year, since I rarely stay at a Hotel alone. When I mentioned it, they said, “I’ll probably be here next year too.” The atmosphere was very welcoming and felt like being back at my family home.

I was feeling down because it was a pretty tough business trip, but the beautifully clean Hotel room, delicious meals, and the warmth of the staff truly comforted me. Next time, I’d like to come for something other than work!

True to its name as an auberge, the most outstanding part was, above all, the cuisine. The dishes created by a young chef in his twenties used local ingredients and were finished with techniques like careful cooking and fermentation that brought out each ingredient’s natural character. Each plate felt full of energy; the moment it touched my lips, deep, nourishing flavors overflowed. Everything was beautiful to look at as well, and my heart lifted every time a new dish arrived. Listening to the explanations of each course was also a pleasure. Conversation flowed naturally and effortlessly, and even though I stayed alone, I never felt lonely—I simply had a wonderful time. When I showed interest in the modern art throughout the property, I was delighted that the manager took the time to explain each piece one by one. I could sense the owner’s taste and philosophy behind the collection. Every work had its own character, including a Banksy lithograph. Rather than simply displaying art, it felt as though the owner’s aesthetic vision for what this Hotel should be was expressed throughout the entire space. The sea seen from the window was wonderfully calm; without rushing toward checkout time, I was able to relax at ease until departure. A Hotel stay filled with warm hospitality—I would love to return again.

The Room is incredibly clean—just like in the photos! You can enjoy a BBQ while looking at the night sky (BBQ grill available as a paid add-on option), and having a sauna on-site was truly great. Self löyly is also possible, and you can fill the outdoor jacuzzi with water to use it as a cold plunge, so you can fully relax and recharge. The sauna temperature could reach around 90°C. There are two bedrooms, each with two double beds, so even with seven people it still felt very spacious. (However, please note that the sauna and jacuzzi are only large enough for up to three people at the same time.) Fireworks were not allowed on the property, but there was a bucket needed for fireworks by the entrance, which we really appreciated.

It was my first stay in two months. Everything was clean, and I had a comfortable stay. The Room mirror had been changed to a different one than before, and it was very convenient for doing my makeup. Also, the gentleman at the front desk greeted me with a wonderful smile, which made me feel welcome. I’m planning to visit again in autumn.

Two adults and our child (5 years old) stayed for one night, and it was our first glamping experience. We were all thrilled the moment we saw the breathtaking view from the Room. With so many activities provided, plus relaxing moments like reading in the Room and making coffee, we enjoyed every minute from arrival to check-out without missing a thing. For dinner, they arranged a fun cooking experience with our attendant and our little “chef,” which made everything taste even better than usual. All of the attendants kindly accommodated last-minute requests and interacted naturally with our child, so we were able to stay very comfortably. Thank you so much for such a truly memorable time. (Our child did catch their foot on furniture corners and near the entrance door threshold, but perhaps that’s part of an authentic camping experience—not everything being overly padded or protected. The Room was wonderful, letting us feel the changing expressions of the mountains up close.)

I have stayed at R9 many times, but this was my first time in a Deluxe Twin Room. The Accommodation was very clean, and the Room was spacious, so I could relax and enjoy my stay. I had only used the standard single type before, so I was truly impressed. The complimentary vanilla ice cream was also delicious. I would love to stay again.

We stayed here for our 30th wedding anniversary trip. The meals were simply outstanding. Not only the food but also the tableware was beautiful, and my wife—who loves dishes—was so inspired that she bought lots of Kutani ware during our sightseeing in Kanazawa the next day. It was my wife’s first time in Kanazawa, and she seems to have fallen in love with the city. With only four Rooms, it was quiet, and the bath was excellent as well. We truly enjoyed a relaxing adults-only getaway. We would love to return again, not just for anniversaries.