전국 × 고객 서비스 평가가 높은 호텔·료칸 - 228페이지

We stayed for a one-night, two-day getaway as a couple. Travel memories are shaped by many things—weather, delicious food, scenery—but also by the connections you make along the way. On the day we arrived, we walked over 20,000 steps in humid weather before reaching the Hotel. The front desk staff’s warm smile was wonderful. We were able to relax and enjoy a comfortable evening. Of course, breakfast was great too. Thank you! Thank you for such a wonderful time!

We used Reserve for his birthday. The guest room and Facilities were very spacious and spotless. This Accommodation pays close attention to every detail, from the building itself to the furniture and small touches. It was exactly as imagined, with wonderful hospitality—we were completely satisfied! Breakfast was very luxurious; I chose the Japanese set meal, and there was also a salad and dessert buffet, so we were fully satisfied from the morning. The space was so comfortable that we didn’t want to leave. We would love to come again, and it’s an Accommodation I can confidently recommend to friends.

Stayed for 2 nights. Despite a significant delay in check-in due to transportation issues, the staff provided courteous assistance. It rained during the stay, but umbrellas were available for borrowing. The breakfast and lounge area was excellent. The design was appealing, there were books available, and the daily-changing breakfast buffet offered a good variety of dishes, making it highly satisfactory.

The moment I stepped from the entrance into the lobby, I was struck by the sense of openness and the deep blue sea stretching out beyond it, and I felt truly glad I came. The warm welcome, dinner, and breakfast—along with thoughtful touches you won’t find at other Hotels—made for a relaxing and enjoyable stay. This has become a Hotel I’d love to stay at again. Please keep up the great work for Wakura Onsen’s recovery.

I stayed here for the first time for my once-a-year baseball game at Hotto Motto Field Kobe. Usually, I check in, head to the stadium, and come back to the Hotel late at night. This time, unfortunately, the game was canceled due to rain and I was very disappointed—but choosing to stay here turned out to be absolutely the right decision. There was so much to enjoy from the 7th to the 18th floors. The staff were also excellent, and I was satisfied with everything.

Thank you for your hospitality. I made a Reservation because I couldn’t rest right away after moving. The Room was spacious and comfortable, and having a washing machine was fantastic. I was able to relax in the roomy bathroom where I could stretch out, and then sleep soundly. For breakfast, the two of us tried both the Japanese-style and Western-style options, and everything was delicious. Thank you very much. I’d love to stay again!

When I asked the front desk about a good nearby izakaya, they kindly gave me detailed recommendations. Also, when I requested to borrow an iron, they brought it to my Room, which was very helpful. I felt the Facility was a bit old, but it was well maintained and very clean. The amenities were minimal, and I got the impression this Hotel is highly conscious of environmental measures. I would like to stay at this Hotel again if I have the opportunity.

I visited here as a child, and this time I came back to my hometown and stayed with my son and my parents. The Hotel has been beautifully renovated, so it felt quite different, but I enjoyed the nostalgic kawara soba and visited the lounge for the first time. We were able to relax together as a family, and even with just one night we were completely satisfied. The bath in the Room was great, and the private open-air bath was also amazing. The meals were delicious as well, and I would love to visit again. Thank you very much.

Surrounded by Aso’s great natural scenery, the views were amazing! We were upgraded, so our Room was a Japanese-Western style room with a wonderful view. The food was also excellent—Akaushi roast beef and steak, sashimi, and more—with an all-you-can-drink plan, so we were very satisfied! It was only one night, but we really enjoyed the stargazing walk at night, fireworks, the pool, the massage room, and manga—everything was great. The open-air bath was a bit too bright in the daytime because of the sun, so I’d like some measures for that. I wanted to soak in the open-air bath under the night sky, but I drank too much and fell asleep. The next morning we could even see a sea of clouds—it became a truly wonderful memory!

As I’ve said many times, the hospitality is excellent. The exterior looks quite old, but that’s no problem at all for our dogs, and the Room is always clean with no issues. The meals are delicious as well. We stayed for 2 nights and 3 days and were able to relax. Whenever we go to Izu, our family stays here. It’s great that dogs stay free of charge. We’ve been here so many times that we can check in without even saying our name. The Room is spacious—more than enough for our five dogs. We’ll be back again in August. Since the grounds are large, it would be nice if there were a dog run.

It’s hard to find a Hotel with such an attractive Accommodation Fee that also includes parking. Plus, because it’s an underground parking garage, it’s ideal in any weather—hot days, cold days, or rainy days. As for things I’d like improved… checkout is at 11:00 anyway… Overall, I was satisfied enough to overlook the small details.

I used to stay here every time I returned to Sasebo when it was the Chisun Grand Hotel. When I searched for a place to stay for my first visit back in a while, I noticed the name had changed. I stayed alone in a double Room on the 11th floor, and both the Room and bathroom were spacious. It was very quiet and relaxing.

We stay here every year during the Obon holiday season. It’s a wonderful Ryokan. The meals are buffet-style, but the quality is high and everything is very delicious. I love the black soybean tea after the bath—it’s so tasty. I’d like to stay again next year.

This time it was just accommodation, but I am very satisfied with the clean room.

Shortly before my trip I was injured and using crutches. A female staff member at reception changed my assigned Room to a more accessible floor and carried my luggage to the Room, which was a great help. At checkout she greeted me with a wonderful smile, and I was able to leave in a cheerful mood. Breakfast was also very delicious, and I enjoyed local specialties from Kagoshima. I will stay here again when I visit Kagoshima. Thank you very much.

This was my first stay. The room was clean, and the large public bath helped me relax and recover from fatigue.

I accidentally made a Reservation for a smoking room, but thank you very much for changing it to non-smoking. I truly appreciate it! Also, if possible, I would be happy if breakfast could start from 6:00 AM. Thank you again, and I appreciate your help.

The Room had a stylish interior and was kept very clean, making for a comfortable stay. The breakfast venue also seemed open to the public, and it was spacious and spotless. The ochazuke was especially delicious. On the other hand, there seemed to be quite a few microwave-heated items, so having a few more freshly cooked hot dishes would make the experience even more satisfying.

I was glad that the toilet and bath were separate. I also appreciated being moved to the ladies’ room. I had a comfortable stay.

Conveniently located near the station. There was a large public bath, which I enjoyed as I like such facilities. A female staff member at the front desk made me feel more comfortable. Breakfast had a good variety of dishes, especially plenty of vegetables, and it was delicious. Just one thing: I gave a rating of 4 not because of any fault on the hotel's part but because I didn't check my accommodation plan carefully enough—it turned out to be a smoking room. Since I don't smoke, the faint smell of tobacco in the room bothered me. I'll make sure to check next time. Thank you for your hospitality!