Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 228Page Number

I stayed for five nights and was able to relax in the Onsen. I love the atmosphere of Hakodate and visit a few times a year. I used to regularly stay at S or R near the warehouse district, but after trying this Hotel, I found it very reasonably priced and the breakfast (both Japanese and Western) was excellent. The staff were also very kind, which made me feel at ease. The large public bath has free-flowing natural hot spring water, and there is also a sauna—no wonder it’s becoming so popular. I will be staying again from October 4th to 8th.

This is the best Hotel our family has been using for three generations! We live nearby, but we still choose to stay here. Even though it was a busy season, I was truly impressed that you kindly accommodated our same-day requests to set up a baby guard and arrange a birthday surprise. Every time, the meals are delicious, the Facility and Onsen are spotless and well maintained, and the cleaning is thorough. The staff are always wonderful as well—everything is perfect every visit! It’s a Hotel that makes me want to work hard so we can come back again. We’ll be back!

This large 11-story resort suddenly appeared as we drove along a rural mountain road. The building was clean and didn’t feel old at all. The Japanese-Western style Room was also very practical. The Onsen is a simple hot spring, but both the indoor and outdoor baths are spacious. At the back of the large open-air bath, there were various small tubs that looked like they had bath additives in them, which was fun in its own way. Meals were served buffet-style in a large restaurant. There was an incredible variety of dishes, and there was quite a long line in front of the Western food counter. It seems great for families with children to enjoy dining, but for older guests it’s hard to eat that much and tiring to walk around, so I wished there had been a set menu option. As a Diamond member benefit, we received a full-size bottle of sparkling wine and finished it, but it was too much for just the two of us as a couple. It would have been nice if we could choose something like two cans of beer instead.

The hospitality is outstanding. This was my first stay, and the staff’s service was excellent! Dinner featuring creative cuisine while enjoying Nara’s night view feels truly extraordinary. The complimentary private open-air bath was also amazing.

The location was great, and the Room was very comfortable. During the first two days, the in-room internet (Wi‑Fi and wired LAN) disconnected frequently, but it improved after I contacted the front desk. Since there is a D-STAR amateur radio repeater station right next to the Hotel, I highly recommend it for anyone who wants to enjoy D-STAR. I would definitely like to stay again.

I stayed here for business, but next time I’d love to enjoy it for a private trip. Thank you very much for your hospitality.

Even though I’ve walked along Teramachi Street many times, I never noticed this Hotel. It’s also very close to Sanjo Keihan, and it was easy to get there even in the extreme heat because I could walk through the covered shopping arcade. There’s a 7-Eleven downstairs, so there was no trouble at all with shopping or meals. The Room is compact but very functional, and I love that the bath and toilet are separate. The bathroom has a washing area and even a chair—everything you could ask for. There’s also drink service, and many international guests stay here; it seems everyone really appreciates the coin laundry. It’s also convenient for accessing the Tozai Subway Line, which helped me a lot on this trip. Despite all these services, the price is very reasonable. This may become my regular place to stay. Breakfast included eel, so I got a great nutritional boost first thing in the morning. And amazingly, there was an automatic rice dispenser where you press a button and it serves exactly the amount you choose—so impressive. Thank you very much for your hospitality.

From the phone call before our stay, the service was very courteous and pleasant. Many of the staff seemed young, but everyone was wonderfully attentive, and we were able to relax throughout our stay. Both dinner and breakfast were delicious, and it was also lovely to move to the lounge and enjoy dessert while taking in the view outside. We would definitely like to stay again.

This was my second stay. Just like last time, I was very satisfied. Each dish was well seasoned, and the freshly fried tempura was delicious. The sushi was slightly dry, but still acceptable. Since it was a buffet, empty plates were cleared quickly, so I could go back for seconds comfortably. I would like to come again.

The Hotel was excellent—better than I imagined. Breakfast offered plenty of Okinawan dishes, and I was very satisfied. I also made a Reservation for dinner, and the Shuttle Service to the main building made everything effortless. I had a wonderful time, and I was amazed at how beautiful the stars in the night sky were. I would love to stay again if I have the chance. Thank you very much.

Amenities were available at the front desk for guests to take what they needed. Perhaps depending on the check-in time, the front desk staff started offering welcome snacks such as chocolate and nuts. I really appreciated their thoughtfulness.

We stayed as three generations. We made a Reservation for three Rooms: a baby Room for our young grandchild, a Room with an open-air bath for us grandparents, and twin Rooms for our two daughters. There happened to be a fireworks festival during our stay, and we were able to enjoy an amazing display—such a wonderful memory. The buffet offered a wide variety of dishes, and everything was replenished quickly so nothing ran out. We love traveling and have stayed at many Hotels, but this Hotel is one I would definitely recommend. Free baby food was available, and there was also a kids’ buffet set up so small children could easily help themselves. I think it’s a Hotel where both adults and children can have a great time. During the Reservation process, I made a mistake that caused trouble for the Hotel, but they supported us in many ways and we truly appreciate it. Thank you very much. We would love to visit again.

We stayed as a family of four. The Hotel had a calm atmosphere, and the staff were kind, which made our trip very enjoyable. Thank you! We would be happy if the complimentary coffee were a bit better.

We stayed four consecutive nights in total—two nights at Mimatsu and two nights at Sakika, Mimatsu’s sister property. Everything was excellent. The standout feature is the large public bath with natural Onsen. It was a little disappointing that bathing hours are limited to 6:00–9:00 and 16:00–24:00, but that is understandable if it is cleaned daily. The dinner and breakfast were also more than satisfactory for the price. Overall, it feels like a well-established and very good Ryokan or Hotel.

About a 1.5-hour drive from central Sapporo, it’s the perfect distance to get away from everyday life, relax, and refresh. I have stayed here many times. The Onsen is spacious and very comfortable; above all, the water quality is wonderful, and the outdoor bath temperature is just right. I rated amenities one point lower because it was disappointing that there isn’t a bag for guests to carry towels and other items around. I also rated the Facility one point lower because while you can enjoy freshly brewed coffee from the coffee machine, I would personally be happy if there were cocoa or tea as well. The breakfast buffet is described as a “half buffet,” but there is more than enough variety, and I look forward to breakfast every time. The rice is especially delicious. The front desk staff are always very courteous, which I truly appreciate each time. I will be back again—thank you in advance.

I stayed here for the first time for my once-a-year baseball game at Hotto Motto Field Kobe. Usually, I check in, head to the stadium, and come back to the Hotel late at night. This time, unfortunately, the game was canceled due to rain and I was very disappointed—but choosing to stay here turned out to be absolutely the right decision. There was so much to enjoy from the 7th to the 18th floors. The staff were also excellent, and I was satisfied with everything.

Thank you for your hospitality. I made a Reservation because I couldn’t rest right away after moving. The Room was spacious and comfortable, and having a washing machine was fantastic. I was able to relax in the roomy bathroom where I could stretch out, and then sleep soundly. For breakfast, the two of us tried both the Japanese-style and Western-style options, and everything was delicious. Thank you very much. I’d love to stay again!

It was great—the public bath wasn’t crowded, and the water quality was excellent. There wasn’t a good place to meet in the lobby, but it couldn’t be helped. Thank you.

As I’ve said many times, the hospitality is excellent. The exterior looks quite old, but that’s no problem at all for our dogs, and the Room is always clean with no issues. The meals are delicious as well. We stayed for 2 nights and 3 days and were able to relax. Whenever we go to Izu, our family stays here. It’s great that dogs stay free of charge. We’ve been here so many times that we can check in without even saying our name. The Room is spacious—more than enough for our five dogs. We’ll be back again in August. Since the grounds are large, it would be nice if there were a dog run.

A smoking Room was available, so I stayed here. The Accommodation was very clean. I was impressed that the ice machine had plenty of containers stocked. When I travel by Shinkansen, I will definitely stay here again. Thank you very much.