전국 × 고객 서비스 평가가 높은 호텔·료칸 - 211페이지

The front desk staff were truly kind, the view from the corner Room was amazing, and I really appreciate that it was spacious and clean with all amenities properly prepared in the Room! The bathroom and other water facilities were spotless as well. The location is great, and when I come to Fukuoka again, I’d love to stay here. Thank you for taking such good care of me!

Above all, the staff were wonderful. No matter where we passed them, they always greeted us, and the front desk staff were very attentive. The Room was also kept very clean. Even the top of the lockers in the changing area had been cleaned. Thank you for your excellent hospitality.

I missed the last train and stayed here for the first time while urgently looking for a place to stay. It’s a little far from the station, but there’s a convenience store nearby, and the Room was clean, so I had a very comfortable stay. In the morning, I was lucky to get light refreshments—coffee and bread—which were delicious. I’d like to stay again. Thank you very much.

I chose this Hotel to see a musical at EX Theater Ariake and because it has parking. EX Theater Ariake is in the next building across the road, about a 3-minute walk away, so it was very convenient. I arrived slightly before the check-in time, but they still accommodated me. I stayed in a Standard Double Room. The Room size is about what you would expect from a Business Hotel, but the bathroom was not a unit bath, so it felt more spacious. Considering this is Tokyo, I think the value for money is reasonable. However, I think there is room for improvement in how seating is assigned at breakfast. As a senior couple, we wanted to enjoy breakfast in as quiet an area as possible, but we were seated in a section with several families with small children. The children could not sit still and kept standing up from their seats. It would be better to seat such families together in one area so they can eat comfortably without worrying about others, while couples, senior couples, and business travelers could be seated in a separate area farther away. The breakfast selection itself was excellent.

It was affordable, high-quality, and amazing! Thank you.

The building was new and very clean, so we had a truly comfortable stay. It was also a pleasant distance from the station—perfect for strolling back and forth. Kanazawa Station was wonderful, and the city center was beautiful as well. We’d love to visit Kanazawa again in a different season, and we hope to stay here again then. Thank you very much.

Every year during the Obon holiday season, I stay here to avoid the crowds. It feels like there are more tourists each year, but it still never feels crowded, and I love being able to relax and fully enjoy nature. This year, a typhoon caused a power outage across the entire area on our first day, and the electricity went out around 7:00 PM right at dinnertime. It was inconvenient in many ways, but the meal was still lavish and delicious, and during the outage we managed with other guests using our phone lights. However, it wasn’t just that we couldn’t use electricity—there was no air conditioning, running water, or even toilets available until power was restored at 11:00 PM, which honestly made us anxious. Even so, the staff repeatedly brought us drinking water and even offered Shuttle Service by car to nearby restrooms in a small pocket park so we wouldn’t feel uneasy. Their warm support truly meant a lot to us. After the power came back on—even though it was late at night—they came to inspect the open-air bath in our Room as well. Thanks to that, we could relax with peace of mind in the Onsen and go to sleep feeling refreshed. Because they have their own private hot spring source, hot water pours into the in-room open-air bath with incredible force nonstop. I couldn’t help asking, “Is it really okay to let it run this much?!”—and they told me this is one of Tomiya’s proud features. We gratefully enjoyed the open-air bath many times and my skin felt wonderfully smooth. When you stay two nights, the menu changes as well—and everything is so luxurious you can hardly finish it all. Between the food and especially the warm hospitality from everyone on staff, we had another wonderful two-night stay. Because there aren’t many tourist attractions nearby, you can enjoy a truly luxurious trip focused on rest and refreshment without being rushed from place to place. Thank you again for such a lovely time this year. We’ll be back again next year.

We stayed for two nights while sightseeing in Tokyo. Everything was very clean, and even after walking around all day in Tokyo, we were able to relax thanks to this Hotel. The bathroom and toilet were easy to use, there were plenty of hangers, and the disposable slippers felt hygienic. What surprised me most was the amenities available at the front desk—good-quality toner, sheet masks, and cooling patches. I applied a patch to my swollen legs after all the walking; it felt refreshingly cool and was so soothing. The Room wasn’t the largest one with a separate bath and toilet, but it was spacious enough. There were two floor-to-ceiling windows that made it feel open, and the night view was beautiful. It’s a Hotel that made me think, “This is where I want to stay again when I come back to Tokyo.” Our children liked it a lot as well. Everyone at reception was professional and kind.

Conveniently located near Hakata Station. The Room was spacious, and it was comfortable even for three people. The breakfast buffet featured dishes made with Kyushu ingredients, and the steamer basket had dim sum. All of the main dishes looked delicious, so it was hard to choose. Thank you for the wonderful meal. The front desk staff were also friendly and welcoming with a smile. I would like to stay here again next time.

This was my first stay. Women can choose from several colorful yukata, and dinner included Yamaguchi’s specialty, fugu tempura—beautifully presented, generous in portion, and excellent. The Onsen alternates between men and women, so we were able to use both baths. The Room was spacious enough for two people, allowing us to relax comfortably. The staff were also wonderfully attentive. I would like to stay again when I’m in the area. Thank you very much.

Although the discount was conditional, the original rates were not high, and breakfast was included, so it felt like a great value. The Room key used a key-lock system, so it may not be new, but everything was kept clean and tidy, and the front desk staff were pleasant and helpful.

It was very calm with a wonderful atmosphere, and I had a very comfortable stay! I accidentally left something behind, and I truly appreciate your kind help. I would love to stay again.

This was my first stay, and I was very satisfied because both the front desk area and the guest Room were very clean. I used the parking lot, and it was reassuring to know that a space could be secured with advance registration. I also appreciated being able to enter and exit freely. One small disappointment was that the loungewear is a one-piece type; personally, I prefer a separate set. For this level of quality, it felt like excellent value for money. I would like to stay again.

The location was excellent in the heart of Kyoto Sanjo, with plenty of shops nearby, making it very convenient. The staff were courteous, and I had a comfortable stay in a lovely Room. I made a Reservation for the ReFa Room because I wanted to try ReFa products. I was able to use the shower head, hair dryer, curling iron, and straightener, and the NanoCare steamer was also available, which was great—but I thought it would be helpful to have written instructions for how to use each item. The amenities and complimentary drinks were also wonderful.

I’ve stayed here many times. This Hotel is extremely convenient for visiting Oiwa Shrine. A few years ago, I read in a magazine about a “power spot where a pillar of light appears.” I visited and felt so comfortable that I started coming every year. The Hotel is right in front of Hitachi Station, and the bus stop is also very close. After breakfast, I take the bus and head up the mountain road to the shrine. The Hotel feels clean, and above all, the breakfast is delicious. This time, the miso-braised mackerel was outstanding. Home-style dishes like kinpira burdock and simmered hijiki are also carefully prepared—I’m sure there’s a very skilled chef here. I’ll definitely stay again.

The website says it is a 5-minute walk from the “West Exit” of JR Sannomiya Station, but Sannomiya is a complex station with many lines, and it can be hard for first-time visitors to navigate. I was traveling via JR, and for JR users, it may be easier to exit from the Central Gate, go out to Ikuta Shinmichi, and head toward Motomachi (this is the route I used between the station and the Hotel afterward). The West Exit of JR Sannomiya Station is hard to find unless you go down from the platform, and getting to the Hotel through the maze under the tracks was difficult even with a map app. The Hotel staff were very kind and made my stay comfortable. The coffee service was much appreciated.

From the moment we arrived by car, the cheerful and friendly staff welcomed us in the parking lot and guided us, and the front desk team also assisted us with great care. Both dinner and breakfast were delicious, and the Onsen was amazing! The private bath is open to all guests from 23:30 to 6:30 the next morning, so we enjoyed a morning soak in a lovely stained-glass bath. The Room was very spacious, spotless, and wonderful. It was an excellent stay.

This was my second stay. The lounge was not crowded as it often is, so I was able to relax. Personally, even if there is a large public bath, I rarely feel like going down from the top floor to use it, but I think this Hotel offers more than enough excellent Facilities.

It might be the perfect base for getting around. It’s not the best value for money, but even taking that into account, I think it deserves a high rating. Breakfast only offered Matsuyama-style sea bream rice; it would have been nice to have more options.

Due to Typhoon No. 9, our return was delayed by two days, so we urgently made a Reservation at this Ryokan. Since we have a large family and lots of luggage, it was a huge help that you allowed us to stay for a Multiple Night Stay without changing Rooms at our request. The Room was spacious with plenty of space even for five people, and it was a smoking Room, which made my husband very happy. We also appreciated that breakfast was included. Kokusai-dori and the supermarket are within walking distance, so we went shopping twice—during the day and at night—and were able to take our time. Next time we visit Okinawa, we will definitely stay here again. The typhoon had really brought our spirits down, but we were able to relax, and I’m glad we chose this place. Thank you very much.