전국 × 고객 서비스 평가가 높은 호텔·료칸 - 201페이지

Five of us stayed over the weekend of 7/25–26. We debated for a long time between this place and another Hotel, but chose this one because the Onsen was a big draw. Since it was a weekend after summer vacation started, we were worried it would be crowded—whether we could get into the bath at a good time and whether we’d be able to enjoy the breakfast service—but in the end our timing was perfect. We were able to relax in the bath, and we were very satisfied with the complimentary breakfast. We also enjoyed the welcome drink, and considering how affordable it was, we were extremely happy with all the services. From now on, whenever we travel, if there’s a Hotel like this at our destination, we’ll definitely choose it. At breakfast, one of the female staff members kept everything well stocked and moving smoothly. It seemed there was an issue with the miso soup machine, so she kindly came around to each table asking if anyone wanted miso soup. She was friendly and warm-hearted, which left a great impression. If we ever come back to Hiroshima again someday, we’d love to stay with you again.

This was my first time staying at Goryo AZ. The front desk team and housekeeping staff were all very friendly and welcoming, which made my stay truly comfortable. I would be happy to stay again if I have the opportunity.

The staff were truly wonderful! The Room was clean and made for a comfortable stay! The complimentary curry rice was delicious, and we were very satisfied! We would love to stay again!

The Hotel had a calm, modern Japanese-style atmosphere throughout. The view from the window was beautiful, overlooking the Nagara River and Gifu Castle. The scenery from the large public bath on the 8th floor was also spectacular. I really enjoyed breakfast, with fun and delicious options like comparing different types of rice and making my own furikake seasoning. For dinner, I chose in-Room dining, so I could eat at a relaxed pace. The only disappointment was that the tempura in the Shokado bento had gone cold, but that’s understandable for a boxed meal. All of the staff were polite, and I had a wonderful stay.

It was a late check-in as I only used it mostly for sleeping. Although the room was small, there were drink bar services and breakfast included, making it very cost-effective!

This was our first stay at an APA Hotel during a trip to Hokkaido with six family members. The Room and other areas were very well cleaned, and the Hotel staff were also excellent. It was our first trip to Hokkaido and our first family trip in a long time, and we had a wonderful time. If we have the opportunity, we would like to stay at an APA Hotel again. This time we stayed without meals, but next time we would love to enjoy the dining as well. Thank you very much.

I stayed here with my two sons while traveling around Hiraizumi. The welcome drinks were a free-flow selection you could customize freely, including beer, chilled sake, wine, and various liqueurs. In addition, the lobby corner was packed with nostalgic snacks, bar snacks, shaved ice, ice cream, and more. The large public bath also had an open-air bath and was a decent size. It was a shame there was no sauna. We used a Room for up to four people with three of us, so it felt very spacious. However, it was an accessible care Room and one of the beds was a nursing-care bed. There were ceiling rails leading all the way to the bathroom. I felt that guests using wheelchairs could stay here with peace of mind. One disappointing point was that when I woke up in the morning, the bathroom light had become as dim as a nightlight. It had been normal lighting until bedtime, but I couldn’t find any adjustment button even after looking for one, so getting ready in the morning was slightly inconvenient. The meals were delicious—dinner, late-night snack (tantanmen), and breakfast. Since we live far away we may not have another chance to stay at this Hotel again, but I would like to try other Kamenoi Hotels.

My one-year-old son and I stayed for three nights. The staff were very kind—thank you so much for bringing a chair at breakfast and clearing our tray. We had a wonderful stay. When my son fell, you promptly brought ice and a bandage. There is also a large public bath on the first floor, and the Room was clean, quiet, and comfortable, so we slept well. We would love to stay again.

It is a wonderful building, and I was able to relax in a clean, spacious Room. The meals were all delicious, featuring local ingredients and seasonal dishes. The bath facilities were also excellent—the large public bath was very spacious, and amenities such as shampoo, conditioner, body soap, facial cleanser, and lotion were well stocked. There was also a lounge where we could enjoy coffee and tea, which was very comforting. From the warm welcome to check-in, the restaurant service, and seeing us off at departure, everyone at the Hotel provided outstanding hospitality and took great care of us. I felt refreshed both physically and mentally. Thank you very much.

This was my first time staying here. I left my luggage in the morning and informed the staff that I would be checking in late, and they kindly delivered my luggage to the Room, which was very helpful. They also answered my question about towel exchange clearly, which I appreciated. The Room was clean, the bed was spacious, and I could relax comfortably. The table and chairs were sturdy and easy to use. I would love to stay here again!

The breakfast was more substantial than I expected, which increased my overall satisfaction. However, the way the person at the front desk greeted guests in the morning felt a bit too casual for Hotel front desk staff. The Room and Facility are minimal, but with its convenient location near the station and breakfast included, it offers excellent value for money.

I was able to stay at a reasonable price during the Obon holiday period. There are many restaurants nearby, which is very convenient. It feels like many of the guests are international travelers.

I chose this Hotel because smoking is allowed, and I was able to leave my luggage before check-in upon arrival, so I didn’t have to look for a coin locker. I don’t usually eat breakfast, but it was so delicious that I’m glad I booked the plan with breakfast included. Thank you very much.

I stayed for one night for personal reasons. The Room was spacious enough for this class, with a large TV and a wide double bed, which made it easy to stretch while watching videos. I’m not very comfortable with in-room bathtubs, so I looked for a Hotel with a public bath. The women’s bath wasn’t very large, but it wasn’t crowded when I used it, so I could relax. It might be a bit difficult if it gets busy. I also like the amenity setup where you pick up what you need from the lobby—no waste. The staff were kind and pleasant, and overall I had a relaxing stay. Breakfast had a good variety, so I could choose what I liked. I didn’t use it, but it’s also nice that alcohol is served during happy hour. If I come to Hamamatsu again, I’d love to stay here again. Thank you!

The location was great. There was a 7-Eleven nearby, which was convenient. The Hotel Facilities aren’t new, but there were no inconveniences at all during my stay. However, at night I could clearly hear the sound of the neighboring room’s shower head hitting the wall, and in the morning I could hear voices in the hallway and doors opening and closing quite loudly. Also, I stayed on the 4th floor and felt that the water pressure weakened when multiple people were bathing at the same time. Basic amenities were available in the lobby, so it wasn’t a problem. I relaxed until right before checkout time, and the housekeeping staff’s greeting and smiles were very nice. I’ll consider staying here again when I come to Ueno.

In these times, it offers outstanding value for money at this price despite being close to the station. The breakfast was delicious and very satisfying.

Even though it was a Saturday stay, I was able to stay at an affordable price. First of all, I was very happy. These days, many Business Hotels often have no staff at the front desk, and more places use machines for check-out. At Ichinomiya City Hotel, the price was reasonable and easy to book, yet there were staff properly at the front desk and they were very kind. The Room was spacious, and I was also very pleased that there was complimentary coffee service at the front desk. It’s a Hotel I would definitely like to use again.

Made a last-minute Reservation the day before. On a whim, I hoped it might help support the recovery efforts even a little—and we were even upgraded to a Room one rank above what we had reserved. The Facility showed its age, but we had the large public bath almost to ourselves and were able to relax. The food was delicious, and the portions were just right. It felt homey, and the staff were very pleasant, making it a great trip.

I stayed for two nights as a base for sightseeing and was able to rest well thanks to the quiet atmosphere and comfortable bed. This time I only had breakfast because sightseeing was my main focus, but the morning buffet was delicious. The spacious, easy-to-use parking lot also left a great impression.

It was a clean and pleasant room.