전국 × 고객 서비스 평가가 높은 호텔·료칸 - 179페이지

I stayed here with my beloved cat. They upgraded our Room, and we were able to spend our time in a spacious, spotless Room. They also provided a litter box, scratching post, bowls, and even Churu for my cat, so my little one could relax—making it a truly luxurious day. We’ll definitely visit again with my cat! Thank you very much for your hospitality.

It was conveniently located near the station, making it an excellent choice for traveling with my elderly mother. The property was clean, and thanks to the good windows, we were not bothered by outside noise. We also enjoyed the view from our Room. It was a great base for sightseeing in Matsumoto in midsummer. We also enjoyed the breakfast buffet, especially the Chinese dishes.

We stayed here for the last night of our trip to Shikoku. The property felt a bit old, but the staff were very kind, and we enjoyed the delicious meals included in the two-meal plan. By our third night we were at our most tired, so it was a big help not having to search around for a place to eat. When we asked the front desk about the route to Misaki Port on our way back, they recommended driving along the Shimanto River, which became a memorable experience. That said, they did warn us that some sections of the road are narrow—and it really was very narrow.

This was a lovely Ryokan with a nostalgic Showa-era charm, conveniently located near Ryotsu Port. True to its name, “Lakeside Accommodation,” Kamo Lake spread out right in front of us, and we enjoyed the wonderful views. Seagulls and cormorants floated calmly on the lake, making time feel as if it were moving more slowly. The rooftop open-air observation bath had smooth, amber-colored water that wasn’t too hot, so we could soak for a long time and enjoy the luxury of gazing absentmindedly at the lake and sky. Our Room was upgraded, so it was much more spacious than expected—quiet and very comfortable. We enjoyed Sado’s local seafood and meat for both dinner and breakfast. We especially loved the abalone and Okesa persimmons, and we even bought Okesa persimmon sorbet as a souvenir. We don’t often get the chance to visit Sado, but if we have another opportunity, we would definitely like to stay here again.

The front desk staff were very pleasant, and their explanation of the Room was clear and helpful. The Room and the open-air bath had a wonderful atmosphere, making it a relaxing and calming day. This has become my favorite Accommodation, and I’d love to come back for another leisurely stay!

We were soothed by the greenery visible through the large windows and enjoyed a relaxing, luxurious stay. The weather was great, and it was wonderful to have tea and breakfast outside while listening to birdsong. We were also deeply moved by an unexpected surprise—a herd of deer came to graze nearby. We would love to visit again.

I arrived by subway from Fukuoka Airport, and the Hotel was right there as soon as I came up from the exit. Although it’s in front of the station, the Room was quiet and comfortable. The Room was spacious for a single, and the bathtub was also large for a unit bath, so I could stretch out and relax. The only disappointment—also mentioned by others—was that the washroom constantly had a sewer-like smell, possibly due to the shower curtain. With the door closed, it didn’t reach the Room, but since it was otherwise a good Hotel, that was unfortunate.

I stayed here while attending a sports event at Aichi International Arena. The Room was clean, reasonably spacious, and comfortable. At first, it felt a bit unusual to have the sink set up right in front of the bed, but it turned out to be convenient. This time I chose a Plan without breakfast due to my schedule, but next time I’d like to stay with breakfast included. Great value for money and a Hotel I’d recommend!

It was a highly satisfying stay. The Room was clean and well maintained, and we were able to relax comfortably. The staff were polite and kind, and we truly felt their warm hospitality. For dinner, we could choose kamameshi from three options and enjoyed it freshly made. Breakfast also offered a wide variety of dishes to go with rice, so satisfying that we ended up eating more than usual. Although the bath is not a natural Onsen, it was spacious and very relaxing, helping us fully recover from travel fatigue. The location is excellent and very convenient as a base for sightseeing. We would definitely like to stay here again when visiting Arashiyama.

Dining and shopping are available at nearby facilities. It was great to have free access to the bath during our stay. The view of Mt. Fuji from the Room was beautiful. Waiting for the clouds to clear was a relaxing moment. The female front desk staff were kind and courteous, and their smiles were wonderful. Breakfast wasn’t crowded, and we enjoyed it very much. Thank you.

The Hotel’s hospitality, service, and cleanliness were all impeccable. The welcome drinks were all-you-can-drink, and we were told, “Feel free to bring your own snacks,” so we gladly took them up on it. There were also some simple snacks available, and considering the drink costs included, I think it was a great value. Thank you very much!

We decided to celebrate our wedding anniversary with crab, so we made a Reservation at the last minute. When we arrived, the proprietress welcomed us with a warm smile, and after check-in at the front desk, she kindly showed us to our Room. The building itself has a sense of history, and there are stairs and steps throughout, so it may be a bit challenging for guests with mobility issues. The Room isn’t large, but it was spotless, and thoughtful touches—like a heated carpet laid over the tatami—made it feel especially comfortable. After changing into yukata, we headed straight to the Onsen. We started with the large public bath only; even the baskets in the changing area were lovely and lifted our spirits. Once inside, we were impressed by the very high ceiling and stylish design—stained-glass doors and an elegant layout that created a wonderfully open atmosphere. Then came dinner—the highlight we’d been looking forward to. First was a refreshing sudachi aperitif that was delicious. The sashimi starter featured sweet shrimp that were wonderfully plump, and the firefly squid dressed with vinegared miso was surprisingly tender—the gentle flavor of the miso dressing was perfect. I’m not enough of a crab connoisseur to confidently tell all the differences (like tagged crab), but since it was a special occasion, we chose a Plan that included Taiza crab sashimi—and it had an incredible melt-in-your-mouth sweetness... We could enjoy it not only with crab vinegar but also with sudachi or salt—truly outstanding! That alone almost would have satisfied us—but this is where things really began: fragrant grilled crab; a rich yet clean-tasting Taiza crab miso soup; then crab hot pot followed by rice porridge; dessert of crab ice cream; and even chocolate mousse to celebrate our anniversary. It’s frustrating that all I can say is “delicious,” because everything really was. After dinner, we relaxed in the private bath we had reserved without worrying about anyone else around us, changed into pajamas (a very welcome touch!), and drifted off completely satisfied... The next morning we visited the bath with an open-air tub. This outdoor bath also had an ocean view and felt wonderful—we soaked slowly and enjoyed every moment. Breakfast was classic Japanese style—simple but delicious... It was my first time trying heshiko, and it was so good that I even used the discount voucher on our way out to buy some. They saw us off with warm smiles until the very end, making this an incredibly satisfying wedding anniversary trip. Thank you very much!

Wearing a hat in the misty drizzle, I will never forget being able to fully enjoy the beautiful mountain stream and its free-flowing Onsen straight from the source. The abundant volume of hot water, like a geyser, was truly the height of luxury and made for an exceptional holiday. However, it was disappointing that some young people got heavily drunk in the river bath late at night and were shouting loudly, but when I reported it you responded immediately, which I appreciated. I was deeply impressed by your dedication to maintaining order at this traditional Ryokan even at the expense of sleep. I understand there are limits to judging guests in advance, but I feel it would be better to provide thorough reminders beforehand. Sorry for my blunt suggestion. I know it must be difficult with so many different kinds of guests. Still, I thought that filtering out preventable trouble as much as possible would also make things easier for your staff. After all, I want to enjoy this beautiful stream-side hot spring source in peace—and that tranquility is what makes the wonderful cuisine and Room truly shine.

The room and the view were both great, and the Hotel staff were kind. The breakfast buffet included Nagasaki dishes, and we enjoyed Hatōshi and castella. Everything was delicious, so I ended up eating quite a lot in the morning. It’s a shame it’s not close enough to visit casually, but I think it’s a wonderful Hotel that I’d like to stay at about once a year.

I visit Ajiro for fishing and always choose this accommodation as my regular stay. It's so comfortable that I often end up extending my stay. The view is great, and the private bath is absolutely amazing. I will continue to support you!

I made a Reservation to see the morning mist at Lake Kinrin. All the coin lockers near Yufuin Station were full, so it was very helpful that you stored my luggage before sightseeing. The room was carefully cleaned, and the post-bath beer server was a nice touch. Since Yufuin has many international visitors and there were also international guests staying at this Accommodation, some voices in the bath area were quite loud and a bit uncomfortable. However, there were five private family baths, so I could move right away and relax comfortably. Fresh face towels were provided in every bath, which was also great because I didn’t have to reuse a wet towel.

The meals were exceptionally delicious and luxurious. Choosing this option was absolutely the right decision! The room was clean, and a Dyson humidifier was provided, so I stayed very comfortably. The amenities were well stocked, and I was happy they had Sekkisei. There were many kinds of bath salts, and it was fun choosing one. All the towels—even the hand towels served with meals—were Imabari towels. At the vending machines on the 4th floor, you could buy beer, chu-hai, and highballs in addition to soft drinks. When I visit again, I’d love to stay here again—it’s an Accommodation I’d also recommend to others.

This was our last trip of the year. We were fully satisfied with this Ryokan in every way—the cuisine, the Onsen, and the kind hospitality of the staff. There was only one small issue, but it was addressed promptly. We would like to continue coming here in the future.

We stayed here during the Obon holidays for a three-generation family trip. Maybe it was a special Obon event, but there was an ambayashi and shaved-ice corner, and we ended up relaxing in the lobby for quite a while. We stayed in a Japanese-Western style Room, and it was clean and nice. The building is clean as well. I especially liked the open-air pot bath. We were also able to use the large public bath without it feeling crowded. They offer shampoo rentals, but since it’s first-come, first-served they run out quickly, so I wished there were a system that would allow more guests to use them. We also appreciated having diaper trash bins and board games available to borrow. For dinner we chose the private-room Plan, and it was a very spacious Room that could probably fit around 20 people; tables and chairs were set up on both sides. The individual boat platters for each person were gorgeous—we were very satisfied. We ordered a kids’ meal for our 3-year-old; the website showed udon in the photo, but what came out was soba. Since we hadn’t given our child soba yet, udon (and pudding) would have been easier—perhaps it’s meant for slightly older children. At breakfast there were two kinds of miso soup (seafood and mountain vegetable), and you can choose; we tried both and they were delicious. This is an Accommodation we’d love to return to if we have another chance!

I had long been interested in the Hazu Group’s Hotel, and my wish finally came true with my first stay. Everything was exactly to our taste: the quiet, secluded setting away from the village; the intimate scale of only five rooms; the highly private location where you can hear the gentle murmur of the river up close; the refined and calming interior design; the riverside open-air bath and hinoki bath; delicious dishes that make great use of local ingredients, beautifully complemented by thoughtful tableware; and the gassho-style building with its thick beams and intricate details. The staff’s hospitality—attentive yet at a comfortable distance—was also wonderful. Part of me wants to keep this Accommodation a secret, but it is such an exceptional find that I can’t help but give it top marks. We will definitely be returning, and I would love to stay at other Accommodations in the Hazu Group as well. It was a truly fulfilling time of rest. Thank you very much.