전국 × 고객 서비스 평가가 높은 호텔·료칸 - 161페이지

From the moment we checked in, we received the warmest welcome. After a long trip from Tochigi Prefecture, we were tired, but your kindness truly touched us. During our stay, we spoke with the front desk staff several times, and everyone was full of hospitality, making our stay very comfortable. The Room was also very clean, with the bath and toilet separated. Thanks to your hotel, we were able to fully enjoy our first trip to Fukuoka. Thank you very much!

Stayed for two nights from September 30. The hotel exceeded the price, and I felt it was a great value—I’d like to stay again. The view from the room wasn’t great, but the room was spacious and clean, the semi-double bed had just the right firmness, and the bathtub was a good size. With breakfast included, I was very satisfied. The staff were all kind and helpful, which made my stay very pleasant.

This time, we visited Lake Kawaguchi and Hakone for the first time, looking forward to seeing Mt. Fuji as part of my wife’s birthday trip. Although it was too cloudy to see the Mt. Fuji we had hoped for, we stayed at Setsugetsuka Bettei Suiun in Hakone and were able to fully enjoy the area. Our Room was a Standard Fourth, and it was very practical and well maintained with thorough cleaning, so we had a comfortable stay. The Onsen was at just the right temperature for me and left me feeling refreshed from the core, and it was also great to be able to use L’OCCITANE shampoo. For dinner, being able to choose the main dish and rice during the meal felt like a thoughtful service that let us decide based on our appetite. Breakfast offered such an abundant variety that we were so full we couldn’t even eat lunch afterward. The after-bath lounge area, along with complimentary drinks and snacks on each floor, was also a welcome service whenever we felt a little hungry. The staff’s hospitality was polite and easy to understand, which left a strong impression on us as well. After checkout we went to Gora Park, and at that time a parking staff member kindly advised us that taking the mountain railway one stop would allow us to walk downhill from top to bottom more easily—very helpful advice for an older couple like us. We hope to come back soon for our “I want to see Mt. Fuji with my own eyes!” revenge trip, and when we do, we would love to stay with you again.

The Room was clean and felt more spacious than it looked in the photos. Both the property and the Room were stylish, and having a foldable makeup mirror in the Room was very helpful. Everything was well maintained and spotless. All of the housekeeping staff we passed in the hallway greeted us, which created a very pleasant atmosphere. I wish we had used the café as well, so I’d like to do so on our next stay.

We truly enjoyed our stay at Hotel Trusty Osaka Abeno. The location is excellent, with easy access to shopping at malls and department stores, and convenient transportation from the airport as well as to other destinations. The breakfast was also very delicious. When we visit Osaka again, we would definitely like to stay at Hotel Trusty again.

I was drawn to the plan that offers both dinner and breakfast served in the room, so I visited for the first time with my dog. Since I booked late, I was a little disappointed that the room didn’t have much of a view, but as it happened to be rainy, we were able to relax and spend quiet time together in the room. The meals were served course-style, beautifully presented, and very delicious. A note with a full menu list and explanations of each dish was included, which made it easy to enjoy the meal at my own pace. Both dinner and breakfast were generous portions, so I was very satisfied. I think it was probably fully booked, but we rarely ran into other guests and the hotel had a very calm atmosphere (maybe it depends on the day?). I’d like to visit again when I want to unwind. Thank you very much.

Conveniently located on a main road near Hakata Station’s Chikushi Exit, making it very easy to access—yet it was surprisingly quiet. I stayed in a top-floor room, which was very spacious and spotlessly clean. Everything you might need is available near the front desk. I was especially happy to find makeup remover cream, toner, emulsion, a toothbrush set, a hairbrush, and even face masks provided. There was also a wide variety of tea bags. All the front desk staff were cheerful and welcoming. What I appreciated most was that there is no cancellation fee until the evening of the day of arrival. Since live events can be canceled at short notice, this really helps. It was a wonderful hotel. I’d love to stay again. Thank you very much.

For that price, being able to fully enjoy Dormy Inn’s meals and sauna is great value for money.

While urgently looking for an affordable Onsen Accommodation near Kagoshima Airport, I came across this place. I didn’t have high expectations, but the Room was spacious and clean, the open-air Onsen bath was very relaxing, and there was also a cold plunge in the indoor bath—overall, I was very satisfied. I didn’t make a Reservation with meals included, so I arranged it directly at the Accommodation, and it turned out to be a delicious meal made with local ingredients. The breakfast in particular was excellent.

It was conveniently located near the station. The automated check-in was also very convenient. The Room was well cleaned and very tidy. Breakfast offered a wide variety of options, and I was satisfied. I would like to stay again. Thank you.

No wonder so many guests rate this Ryokan so highly!! The staff were simply wonderful, and I was impressed from the very start of the morning. Although the staff member assisting us was not Japanese, the explanations were clear and made us excited for the day right away. The half-buffet offered nothing but delicious choices, and we loved being able to grill items over charcoal at our own table. We were completely satisfied from breakfast onward! Even after checkout, they saw us off with warm smiles—this has become one of the Ryokan we definitely want to visit again. Thank you to all the staff.

The front desk staff were very kind and helpful. Since we had lunch, we were allowed to use the Room until 11:30, which was a great help. The lunch was also very delicious. If I have a chance to come to Nagoya again, I would like to stay here again. If I had one request about the Room, I think it would be better if the wash area had a door. This time we stayed as a parent and child, and it felt a bit uncomfortable without one. Overall, it was an excellent Hotel. Thank you very much.

We stayed as a two-generation family of four. Since my mother has difficulty walking and a barrier-free Room happened to be available, we chose this Room. It was very convenient, on the same floor as the lobby lounge. The Room was furnished as shown in the photos, but some pieces felt a bit in the way for moving around. The toilet door was heavy, and for an in-room toilet it felt oddly like a hospital-style door. There was also a large mirror directly in front of it; the placement wasn’t great because it was on the wall by the toilet and could be seen from the sofa while resting, which I didn’t like. The Room itself is very spacious, which is great. You can step out onto the balcony through the bay window and enjoy fresh forest air, which felt wonderful. The view wasn’t great since we were on the 3rd floor, but in return, the view from the 6th-floor bath area was unbelievably beautiful—something I’d never seen before—and I highly recommend using the baths. The food offered many dishes, and because the lobby area is spacious, getting around during meals was smooth—it really felt like being at a resort. Drink servers were set up so you could get beverages in various areas, and overall service was excellent. We could feel thoughtful service at every moment and truly enjoyed all-inclusive stay. For activities, there seem to be table tennis, karaoke, tennis, etc. Overall, it felt like most guests were Japanese.

Whenever I come to Matsuyama for work, I always stay here. The all-night sauna and Onsen are fantastic! The cool source spring water in the Onsen feels incredibly refreshing. I’m looking forward to my next stay.

I stayed here for two nights. On the first night, I was on a lower floor and was disappointed that there were no amenities such as skincare products. It was nice that they provided water. On the second night, I stayed on an upper floor. This is my Review of the upper floor. Everything on the upper floor was excellent, so I have nothing to complain about. There was also a coffee machine, and the slippers were high-quality and reusable many times, and the amenities were properly provided. They also had ReFa body soap and shampoo. I hope this helps as a reference.

In June 2026, I stayed one night at Dormy Inn Kanazawa. It’s close to the station, and it was great that they could store my luggage when I arrived in Kanazawa, and also keep it for me after checkout the next day. The Room was simple and very clean. The air conditioner had a remote control, so I could adjust it myself, which was convenient. There was water and some snacks in the refrigerator, and I enjoyed them. The Onsen is on the 14th floor, and you can go there in loungewear and slippers. Shampoo, conditioner, and body soap are provided, and at the sinks there is a hair dryer as well as toner and lotion. After the Onsen, I also had ice cream and coffee. In the morning you can have a probiotic drink. However, when I went at night it was crowded, and some guests reserved washing stations by leaving their personal items there even though shelves are provided for belongings—so I had to wait a few minutes. That’s why my rating is 4 stars. It would be helpful if a clear notice could be posted to discourage this behavior so everyone can use the facilities comfortably. There is also complimentary “yonaki soba” (late-night noodles) served after 9:00 p.m., and since the portion isn’t large it was easy to finish. I traveled with my family, and they also said they liked the Onsen very much. My overall impression: great location near the station, polite staff service, plus nice extras like ice cream, coffee, and late-night noodles. I would like to stay again.

We stayed as a couple for one night with breakfast included. The twin room was very spacious and clean. The large public bath allowed us to relax, and the breakfast was delicious, making our stay very enjoyable.

We stayed here for our wedding anniversary. The hotel felt new and very clean, and its convenient location near the station was a plus. The staff were kind, and their warm smiles left a great impression. The Nagoya-style breakfast dishes were delicious.

From the moment I checked in, I was welcomed warmly. It happened to be a Friday event with complimentary drinks, and I enjoyed delicious Kanazawa beverages and sweets—it felt like the perfect start to a wonderful trip. Thank you as well to the staff member who served the drinks and entertained me with friendly conversation; it truly showed the high level of hospitality. I also visited the bar at night, which was excellent. The room was very relaxing, the night view was beautiful, and I was satisfied with all the facilities. However, since I would like to stay again in the future, I’d like to offer one suggestion. There is a wooden door installed above the refrigerator door, and when closing it, the sound spreads throughout the room. Surprisingly, even though I couldn’t hear voices from next door or other noises, that door-closing sound echoed at night. I would appreciate it if there were some way to reduce the noise when closing that door. After checkout, I accidentally left an important pendant behind. When I called about my lost item, a female staff member responded quickly. I’m sorry for any inconvenience caused, but her help truly meant a lot. When staying in Kanazawa again, I would definitely like to stay here. Thank you for your warm hospitality.

The Room had a great layout, especially the spacious, easy-to-use closet. The sofa by the window was also roomy and very comfortable, making the stay truly relaxing. Also, the “Tamatebako” in the dinner menu was carefully prepared item by item. We enjoyed it in order from the appetizer to the vinegared dishes, and everything was delicious. I especially loved the clam dobin-mushi. The eel kamameshi was tasty, but I would have liked a bit more eel. Thank you for your hospitality.